How to campaign for a better 403(b) plan

From an individual investor's perspective 403(b) plans can be great, acceptable, or very poor. Poor plans are characterized by very high costs and lack of fund choices. If your plan does not have reasonable fees and lacks even a few low-cost index choices, then you may want to approach your district’s management with some suggestions for improving the plan.

Do your homework
1. Fully understand the vendors/plans currently approved by your district.

2. Fully understand the vendors/plans you want your district to offer.

Employees may think that annuities are the only option in 403(b) plans. This is not the case, as there are actually three types of investments permitted: annuity contracts, custodial accounts for regulated investment company stock (mutual) funds, and retirement income accounts for churches.

Make sure to request at least one mutual fund custodial company (not just annuity products from insurance companies) to the list of approved vendors. These are called 403(b)(7) custodial accounts and will allow you to invest in mutual funds.

3. Based on the previous research, you need to be able to concisely and clearly articulate the scale of the problem, why some vendors are exploitative, and why others should replace them. Expect a 90% probability that everybody you speak to will be reasonably ignorant (don't place a bad connotation on that word) and at least partially financially illiterate (again, don't place a bad connotation on that word)...do not condescend to them, be helpful to them.

4. Reach out to the desired vendors and get in touch with somebody that specifically works on 403b/457b enrollment. Learn how enrollment works from their end and get their direct contact information.

5. Learn about your district's bureaucracy as it relates to 403b/457b plans.

Example: Orange County (FL) has a "Retirement Services" department and above that is somebody with the title of "Senior Director of Risk Management." These are the folks most directly involved in the retirement plans. The district relies on a Third Party Administrator (TPA) to manage the nuts and bolts of running these plans, but for a variety of reasons they unfortunately also rely on them for input/advice. The TPA acts decisively against the best interest of employees, but they MUST obey commands issued from the district. Every five years the district convenes a "fringe committee" (the Union has a seat at the table in addition to district employees) and they're responsible for deciding which vendors will be added to or removed from the approved list. In order to be considered, vendors must respond to a Request for Proposal (RFP) that the district posts on a public website. Above all of that is the school board and superintendent, they can absolutely exert influence on this process. All of that is to say, you should understand how your district does business and you should identify the key decision makers.

Work your way up the chain
1. Start at the bottom of the chain of command for both the district and the union.

2. You will have to educate these people and you'll have to do it both well and in way that is socially acceptable (you can't be rude, demanding, etc.).

3. Be prepared to do as much of their job for them as is possible because they may not be particularly interested in doing this. Perhaps they don't really care about this problem, perhaps they don't want something added to their plate, perhaps they are lazy, perhaps they don't want to rock the boat, whatever.

4. Your job is to clearly lay out the problem, lay out the solution, and offer to do as much work as possible yourself. Since you presumably understand the district's process, you understand the process of the vendors you'd like to see added, and you have contacts...you can probably push these folks right to the finish line and all they have to do is step over it.

5. Be prepared to listen to their concerns and their perspective because you may be able to use that information to remove whatever barriers are in their way (real or imagined)...plus people are more likely to help you if they think you care about their circumstances. It can be a give and take.

6. If you're not getting results (and maybe even if you are), then work your way up the chain of command.

7. If you still aren't getting results then you'll need to network with teachers and put pressure on the bureaucracy until they cave. Assume that people love to take the path of least resistance, and it might be your job to turn the path of inaction into a lot of work for them (constant phone calls, constant speeches at the school board meetings, etc).

Of course after all of this, you can still fail because you don't have the power to approve/deny vendors. However, the people who do aren't operating with ill-intent and can therefore be moved to do the right thing...even if they do require a lot of prodding (welcome to bureaucracy).