Vanguard website succumbs to "Fisher-Price" UI design
Re: Vanguard website succumbs to "Fisher-Price" UI design
Dan Wiener mentions Bogleheads' complaints about Vanguard's technological shortcomings in his newsletters with regularity.
Remember - the tortoise DID beat the hare.
- Cheez-It Guy
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Re: Vanguard website succumbs to "Fisher-Price" UI design
We've been giving him a lot of material lately.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Maybe senior citizen UI design? Toddlers nowadays only use mobile, and they are experts, but most Vanguard users grew up with the telegraph.
Re: vanguard trashes user interface.
I wrote to Vanguard this morning because Transaction History has been rendered essentially unusable. If you have always been a Boglehead and only own 3 funds, I envy you / read no further. If you have years of individual stock trades in your Vanguard Transaction History, you know what I'm talking about. Feel free to paste to Vanguard or to paraphrase if you're experiencing the same issue. The letter:
This is a general problem and relates to any accounts that have years of trading history. Once upon a time, transaction history was searchable. You could type in the stock ticker or name and Vanguard would find it. Then they moved to a dropdown box: clunky, but you could still find, say Xerox, by repeatedly hitting X on the keyboard and cycling through stocks that you still own and then those that you used to own.
Now, you can do any of that. You have to scroll, and if you lose that scroll window, you have to start all over again. Even worse, once you get through stocks you already own, there is no discernible order to the holdings. If you have 5 or 10 years of history, it is next to impossible to find a stock
"before your eyes melt" is how I ended the letter. Don't copy that part.
1) I don't think there's a better forum for it. Does Vanguard have an in-house one?
2) You can quickly find out if someone else is experiencing the same technical glitch.
3) Vanguard reads many of these threads. Changes happen because of them.
Granted, there is constructive criticism and there is unhelpful complaining. This is still the right place for the former.
This is a general problem and relates to any accounts that have years of trading history. Once upon a time, transaction history was searchable. You could type in the stock ticker or name and Vanguard would find it. Then they moved to a dropdown box: clunky, but you could still find, say Xerox, by repeatedly hitting X on the keyboard and cycling through stocks that you still own and then those that you used to own.
Now, you can do any of that. You have to scroll, and if you lose that scroll window, you have to start all over again. Even worse, once you get through stocks you already own, there is no discernible order to the holdings. If you have 5 or 10 years of history, it is next to impossible to find a stock
"before your eyes melt" is how I ended the letter. Don't copy that part.
Well that's a little different. While it's true that people here could do a better job of searching threads before creating a very similar one, this is a perfectly good place to list issues with Vanguard. Note that this is a Personal Consumer Issues subsection after all.retired@50 wrote: ↑Thu Sep 01, 2022 10:48 am+1Cheez-It Guy wrote: ↑Thu Sep 01, 2022 10:21 am Users trash Bogleheads.org interface with repetitive threads.
I'm looking forward to each and every Vanguard client getting ticked off about some well known (and often discussed) issue and coming here to vent about it. Bogleheads will start to contain more useless information than useful information because it will be buried in silly complaint threads that have absolutely nothing to do with "Investing Advice Inspired by Jack Bogle".
Regards,
1) I don't think there's a better forum for it. Does Vanguard have an in-house one?
2) You can quickly find out if someone else is experiencing the same technical glitch.
3) Vanguard reads many of these threads. Changes happen because of them.
Granted, there is constructive criticism and there is unhelpful complaining. This is still the right place for the former.
missing [b]madsinger[/b]’s monthly reports
Re: vanguard trashes user interface.
I agree with the last reply. This exactly the place to discuss issues and complaints about anything to do with Vanguard. While being a Boglehead today no longer requires an account at Vanguard, many (most?) do have accounts there and Jack Bogle was the founder. Internet space is basically free and unlimited...why not have this area for Vanguard issues?Bagels wrote: ↑Fri Sep 02, 2022 11:01 am I wrote to Vanguard this morning because Transaction History has been rendered essentially unusable. If you have always been a Boglehead and only own 3 funds, I envy you / read no further. If you have years of individual stock trades in your Vanguard Transaction History, you know what I'm talking about. Feel free to paste to Vanguard or to paraphrase if you're experiencing the same issue. The letter:
This is a general problem and relates to any accounts that have years of trading history. Once upon a time, transaction history was searchable. You could type in the stock ticker or name and Vanguard would find it. Then they moved to a dropdown box: clunky, but you could still find, say Xerox, by repeatedly hitting X on the keyboard and cycling through stocks that you still own and then those that you used to own.
Now, you can do any of that. You have to scroll, and if you lose that scroll window, you have to start all over again. Even worse, once you get through stocks you already own, there is no discernible order to the holdings. If you have 5 or 10 years of history, it is next to impossible to find a stock
"before your eyes melt" is how I ended the letter. Don't copy that part.
Well that's a little different. While it's true that people here could do a better job of searching threads before creating a very similar one, this is a perfectly good place to list issues with Vanguard. Note that this is a Personal Consumer Issues subsection after all.retired@50 wrote: ↑Thu Sep 01, 2022 10:48 am+1Cheez-It Guy wrote: ↑Thu Sep 01, 2022 10:21 am Users trash Bogleheads.org interface with repetitive threads.
I'm looking forward to each and every Vanguard client getting ticked off about some well known (and often discussed) issue and coming here to vent about it. Bogleheads will start to contain more useless information than useful information because it will be buried in silly complaint threads that have absolutely nothing to do with "Investing Advice Inspired by Jack Bogle".
Regards,
1) I don't think there's a better forum for it. Does Vanguard have an in-house one?
2) You can quickly find out if someone else is experiencing the same technical glitch.
3) Vanguard reads many of these threads. Changes happen because of them.
Granted, there is constructive criticism and there is unhelpful complaining. This is still the right place for the former.
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Re: vanguard trashes user interface.
Apparently Cheez-It Guy is being forced to view every post in which someone reports an issue with the new design. I hope whoever is forcing him to do this would please stop.
So, my wife's account had the hideous new design, and now my own personal account has fully succumbed. I have a few limit orders and can't even see which holdings have them anymore. (The asterisk or whatever it was is gone.) I'll send Vanguard some feedback about that issue. Or hopefully they can read it here. If gradually they can just re-implement all the design elements that they got rid of, that would be useful.
So, my wife's account had the hideous new design, and now my own personal account has fully succumbed. I have a few limit orders and can't even see which holdings have them anymore. (The asterisk or whatever it was is gone.) I'll send Vanguard some feedback about that issue. Or hopefully they can read it here. If gradually they can just re-implement all the design elements that they got rid of, that would be useful.
Bagels wrote: ↑Fri Sep 02, 2022 11:01 am I wrote to Vanguard this morning because Transaction History has been rendered essentially unusable. If you have always been a Boglehead and only own 3 funds, I envy you / read no further. If you have years of individual stock trades in your Vanguard Transaction History, you know what I'm talking about. Feel free to paste to Vanguard or to paraphrase if you're experiencing the same issue. The letter:
This is a general problem and relates to any accounts that have years of trading history. Once upon a time, transaction history was searchable. You could type in the stock ticker or name and Vanguard would find it. Then they moved to a dropdown box: clunky, but you could still find, say Xerox, by repeatedly hitting X on the keyboard and cycling through stocks that you still own and then those that you used to own.
Now, you can do any of that. You have to scroll, and if you lose that scroll window, you have to start all over again. Even worse, once you get through stocks you already own, there is no discernible order to the holdings. If you have 5 or 10 years of history, it is next to impossible to find a stock
"before your eyes melt" is how I ended the letter. Don't copy that part.
Well that's a little different. While it's true that people here could do a better job of searching threads before creating a very similar one, this is a perfectly good place to list issues with Vanguard. Note that this is a Personal Consumer Issues subsection after all.retired@50 wrote: ↑Thu Sep 01, 2022 10:48 am+1Cheez-It Guy wrote: ↑Thu Sep 01, 2022 10:21 am Users trash Bogleheads.org interface with repetitive threads.
I'm looking forward to each and every Vanguard client getting ticked off about some well known (and often discussed) issue and coming here to vent about it. Bogleheads will start to contain more useless information than useful information because it will be buried in silly complaint threads that have absolutely nothing to do with "Investing Advice Inspired by Jack Bogle".
Regards,
1) I don't think there's a better forum for it. Does Vanguard have an in-house one?
2) You can quickly find out if someone else is experiencing the same technical glitch.
3) Vanguard reads many of these threads. Changes happen because of them.
Granted, there is constructive criticism and there is unhelpful complaining. This is still the right place for the former.
Last edited by financeperchance on Fri Sep 02, 2022 11:42 am, edited 1 time in total.
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Re: vanguard trashes user interface.
This thread wasn't in the Personal Consumer Issues subsection when I posted. I agree that this is where it belongs, and I wish you well in getting your Vanguard issues sorted out. My objection is to posting a "complaint" thread in the Personal Investments subsection.Bagels wrote: ↑Fri Sep 02, 2022 11:01 am ...
Well that's a little different. While it's true that people here could do a better job of searching threads before creating a very similar one, this is a perfectly good place to list issues with Vanguard. Note that this is a Personal Consumer Issues subsection after all.
Regards,
If liberty means anything at all it means the right to tell people what they do not want to hear. -George Orwell
Re: vanguard trashes user interface.
financeperchance wrote: ↑Fri Sep 02, 2022 11:29 am ...
my wife's account had the hideous new design, and now my own personal account has fully succumbed. I have a few limit orders and can't even see which holdings have them anymore. (The asterisk is gone.) I'll send Vanguard some feedback about that issue.
Are you on the Order Status page?
I'm not sure which page had an asterisk, butI can still start from the top left and get to the old style order status, and then use the dropdown box to see the orders for a particular account.
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In that case, I agree with you wholeheartedly. My three pet peeves about forum members ( not just here): duplicate threads, posting the same advice that has been posted ad nauseum within a thread apparently after failing to read past the OP, and 3: wrong section. None of those are Vanguard's fault. Is there a ... complaint section for that?retired@50 wrote: ↑Fri Sep 02, 2022 11:41 amThis thread wasn't in the Personal Consumer Issues subsection when I posted. I agree that this is where it belongs, and I wish you well in getting your Vanguard issues sorted out. My objection is to posting a "complaint" thread in the Personal Investments subsection.Bagels wrote: ↑Fri Sep 02, 2022 11:01 am ...
Well that's a little different. While it's true that people here could do a better job of searching threads before creating a very similar one, this is a perfectly good place to list issues with Vanguard. Note that this is a Personal Consumer Issues subsection after all.
Last edited by Bagels on Fri Sep 02, 2022 11:50 am, edited 3 times in total.
missing [b]madsinger[/b]’s monthly reports
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Re: Vanguard website succumbs to "Fisher-Price" UI design
My complaint is more with the balances in my accounts lately than the interface.
Another Vanguard Website Issue
[Thread merged into here --admin LadyGeek]
After reading about the mishap where a Vanguard investor online was presented with full access to another's account, I am seeing a developer debug type statement in the UI today. What is Vanguards IT doing? Are the development and production environments not well segmented? This is certainly becoming concerning.
Here's a screenshot. Note the TARGET HERE FOR A-SPOT OFFER
https://imgur.com/a/3qL6ZbS
After reading about the mishap where a Vanguard investor online was presented with full access to another's account, I am seeing a developer debug type statement in the UI today. What is Vanguards IT doing? Are the development and production environments not well segmented? This is certainly becoming concerning.
Here's a screenshot. Note the TARGET HERE FOR A-SPOT OFFER
https://imgur.com/a/3qL6ZbS
Re: Vanguard website succumbs to "Fisher-Price" UI design
LOL...Mine too. However we have no one to blame but ourselves for that issue.Hoosier CPA wrote: ↑Fri Sep 02, 2022 11:47 am My complaint is more with the balances in my accounts lately than the interface.
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Re: vanguard trashes user interface.
Yeah asterisk or whatever it was. When you were at the main Balances & Holdings page, it would highlight which holdings had open orders. Now it no longer does that. You have to scroll all the way down and click on "Order status" at the bottom, and then you can manually view which holdings have open orders by clicking through your different types of accounts.Bagels wrote: ↑Fri Sep 02, 2022 11:45 amfinanceperchance wrote: ↑Fri Sep 02, 2022 11:29 am ...
my wife's account had the hideous new design, and now my own personal account has fully succumbed. I have a few limit orders and can't even see which holdings have them anymore. (The asterisk is gone.) I'll send Vanguard some feedback about that issue.
Are you on the Order Status page?
I'm not sure which page had an asterisk, butI can still start from the top left and get to the old style order status, and then use the dropdown box to see the orders for a particular account.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Because apparently they want to make everything look like a phone.iamblessed wrote: ↑Fri Sep 02, 2022 9:40 am Why can't Vanguard make a website like Fidelity with a red background instead of green. Why can't they borrow ideas from Schwab and Fidelity for their website. Websites that are already tested and people like.
Fidelity, meanwhile, manages to have their phone app and desktop look very different. I love the density of Fidelity's desktop layout.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Fisher-Price UI design is the least of my problems at Vangaurd. I actually like 'fisher-price' UI. With simple UI and intuitive card like interface is my preference.
Re: Vanguard website succumbs to "Fisher-Price" UI design
The Fidelity site is just about perfect in my opinion. Every time Vanguard has asked for feedback, I have included the line "Please just copy Fidelity." Well, they're halfway there?Tubes wrote: ↑Fri Sep 02, 2022 12:02 pmBecause apparently they want to make everything look like a phone.iamblessed wrote: ↑Fri Sep 02, 2022 9:40 am Why can't Vanguard make a website like Fidelity with a red background instead of green. Why can't they borrow ideas from Schwab and Fidelity for their website. Websites that are already tested and people like.
Fidelity, meanwhile, manages to have their phone app and desktop look very different. I love the density of Fidelity's desktop layout.
You can now see gains by % and not just by dollar amounts. I have never seen that at Vanguard before this week.
You can sort holdings by name, ticker, by gain, etc. Just like at Fidelity. Never before this week.
Getting there. But yeah, it looks like an awkward phone screen at this transitional time.
missing [b]madsinger[/b]’s monthly reports
Re: vanguard trashes user interface.
I see what you mean.financeperchance wrote: ↑Fri Sep 02, 2022 12:00 pm Yeah asterisk or whatever it was. When you were at the main Balances & Holdings page, it would highlight which holdings had open orders. Now it no longer does that. You have to scroll all the way down and click on "Order status" at the bottom, and then you can manually view which holdings have open orders by clicking through your different types of accounts.
missing [b]madsinger[/b]’s monthly reports
Re: vanguard trashes user interface.
DupPostRemoved,can be deleted...
Last edited by kabob on Fri Sep 02, 2022 12:40 pm, edited 1 time in total.
Re: vanguard trashes user interface.
kabob wrote: ↑Fri Sep 02, 2022 12:21 pmPer Perhaps you would be happier elsewhere, and Crap Happens - Happiness has nothin to do with it!Broken Man 1999 wrote: ↑Thu Sep 01, 2022 4:23 pmCrap happens.Tubes wrote: ↑Thu Sep 01, 2022 3:58 pmHold on, Broken Man. I'm no trasher, I have no plans to move, but my eyes are open and I think kabob has a good point. After getting converted to the new UI, I've been getting that "unavailable" message quite frequently. It is simply fixed by an immediate refresh. Clearly, this is not just a UI change. It is a systems change.Broken Man 1999 wrote: ↑Thu Sep 01, 2022 11:59 amPerhaps you would be happier elsewhere. You might even be paid a bonus for your move!kabob wrote: ↑Thu Sep 01, 2022 11:46 am While the interface is getting trashed to accommodate CellPhone(smallscreen) users at the expense of fullscreen Desktop users...
It's the increasingly "Unavailability" that concerns me the Most , as it must also Disturb many other MultiMillion$$$ AcctHolders too!
Unavailable!!! What? Significant $$$$ being UnAvailable Anytime Aint Good at All!- but During BizHours is even Worse...
Vanguard's website, while functional, has never been user friendly or efficient to use...
Plus Advertizing, Ad Option and BigOverSized Pics on a Big$BizSite
Oh Yea, am keepin an eye on this, when it starts effecting timely function and execution the actionable item becomes obvious...
Broken Man 1999
I'm going to also slightly theorize that this "unavailable" may be related to the other thread about overlaying another account's data. One has to wonder if they found some corner case and punt all their errors for now instead of possibly recovering poorly. But who knows?
What I miss with the new UI is a quick market display at the top. It isn't my imagination that they used to have a DJIA and SP500 ticker, no?
For a bit today I couldn't sign into my Priceline Visa, just got a "down for maintenance" screen in the middle of the day!
BTW, on the old view you could customize your account views, just see the ones you wanted to see. Also you could add the market indexes. Check there, I honestly don't remember if I saw it on the new view today.
Broken Man 1999
Simple Accuracy, reliability & function/Availability) are most probability the Most Important when managing signifigant$$$$.
And I AM elsewhere! For Signif$$$ and reliable Function & Accuracy it's a requirement to have multiple AssetManagers/Brokers for objective evaluation and management.
Crap Happens - Absolutely! One should have multiviewpoints and be adaptable - They're All a bit Whacko!!! (and Different)
Am currently comparing preformance/accuracy/reliability of Vg,MorganStanley(Etrade) and Schwab StreetSmartEdge
Note the RedLighting of the Diff between MsEtrade PreviousClose and %Chg and Schwab.
Et is Whacko!!! That's 2 days ago Close that Etrade is presenting Today! That's not a small nit, as that effects the whole portfolio, percentages and preformance - MorganStanley is showing VCLT DOWN and calculating many positions with a negativeAmt/Pct, Oops,Shame on MS...
Schwab's got it right! And has a great Level2 MarketDepth Tool.
Too much time spent on these Happinings allready, there's lots more, just don't have time for em, ...
Aint trashin these guys, just sayin one should keep a SharpEye on one's hard earned BogleBucks
They're All different on presentation, function & execution (Especially on MarketOrder execution!)
Hey, if it's personally MissionCritical, better have some redundancy.
Last edited by kabob on Sat Sep 03, 2022 10:07 am, edited 2 times in total.
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Re: Another Vanguard Website Issue
The link in your post is bad.
This thread will be merged into the same master thread that yesterdays post was merged into.
viewtopic.php?p=6853781#p6853781
Cheers
This thread will be merged into the same master thread that yesterdays post was merged into.
viewtopic.php?p=6853781#p6853781
Cheers
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Re: Vanguard website succumbs to "Fisher-Price" UI design
[/quote]
You can now see gains by % and not just by dollar amounts. I have never seen that at Vanguard before this week.
[/quote]
That is very helpful. One change I liked out of the whole website. LOL
You can now see gains by % and not just by dollar amounts. I have never seen that at Vanguard before this week.
[/quote]
That is very helpful. One change I liked out of the whole website. LOL
Re: Vanguard website succumbs to "Fisher-Price" UI design
I merged tivattom's thread into the ongoing discussion.
(Thanks to the member who reported the post and provided a link to this thread.)
(Thanks to the member who reported the post and provided a link to this thread.)
Re: Vanguard website succumbs to "Fisher-Price" UI design
I would agree. I'm moving my Mom's Vanguard accounts to Fidelity and am gathering all the info I can before they disappear off the Vanguard site.Tubes wrote: ↑Mon Aug 29, 2022 7:46 pm ...Yeah, the first wiff of the new format comes in checking on funds and getting the new UI format for the fund info. I had that for about 3 weeks while my home screen was still OK. Then, bam! It hit my home screen Friday. Cheez-It Guy found us a work around. You log in then just use this link: https://personal.vanguard.com/us/faces/TPView
But, at least in my case, going deeper for things like Cost Basis throws me back into Fisher-Price land.
In addition to the latest statements, it's important to have the cost basis for her taxable account documented prior to the move. It's more important than usual because her taxable account was inherited and the cost basis was adjusted for that. (As a backup, I have the tax basis from the original trade done in 2014.)
Cost basis is found under Holdings --> Taxable account --> Click on Fund (goes to old site) --> cost basis summary (goes to new site) --> Show Unrealized gains --> Taxable account --> Lot level details.
Be sure to capture both the non-covered and covered shares. Covered shares are in a table below the non-covered shares.
====================
My login session was about to timeout and I get a pop-up box:
There was one button - "Yes". That's it. Not a "No" or even a "Cancel". This is UI design 101. So, I closed the pop-up box by the usual "x" in the top-right corner of the dialog box and have no idea what that did. I logged out because I didn't want to wait and find out. Not my circus, not my monkey.Session interruption
Your session is about to expire. Would you like to remain in the session?
Re: Vanguard website succumbs to "Fisher-Price" UI design
Perhaps the designers thought No and Cancel would be redundant - anything you push other than Yes would log you out. Not responding within a few seconds will log you out. Perhaps it is from the new UI Design book.LadyGeek wrote: ↑Fri Sep 02, 2022 7:35 pm My login session was about to timeout and I get a pop-up box:
There was one button - "Yes". That's it. Not a "No" or even a "Cancel". This is UI design 101. So, I closed the pop-up box by the usual "x" in the top-right corner of the dialog box and have no idea what that did. I logged out because I didn't want to wait and find out. Not my circus, not my monkey.Session interruption
Your session is about to expire. Would you like to remain in the session?
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Re: Vanguard website succumbs to "Fisher-Price" UI design
Who intentionally logs out of their account by waiting for a session expiration warning log to pop up and then actively clicking that they want to end the session? The alert is to let you know of a pending automated action. It gives the option to click yes to remain, which if you're looking at your screen and working is the only logical reply one would make. A non-response due to inattention or lack of presence allows the automated action to trigger. Maybe strange at first encounter, but makes sense to me. Otherwise, you can log out like a normal person.
Re: Vanguard website succumbs to "Fisher-Price" UI design
OK, I'll give you that. When you are presented with a Yes / No question, I expect to see Yes and No choices. Clicking "No" should go to a confirmation logout screen. It's unclear what would happen otherwise.
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Re: Vanguard website succumbs to "Fisher-Price" UI design
I loathe the new website design. I cannot believe that this is the best a company of this size could do. It is neither intuitive nor informative. The dashboard is useless. The most important info is hard to find. Wow- there should be several people fired over this.
Re: Vanguard website succumbs to "Fisher-Price" UI design
I totally agree with this……and Tim B. should be the first head to roll…after all, he’s the CEO.Kookaburra wrote: ↑Sat Sep 03, 2022 12:14 pm I loathe the new website design. I cannot believe that this is the best a company of this size could do. It is neither intuitive nor informative. The dashboard is useless. The most important info is hard to find. Wow- there should be several people fired over this.
And alongside Tim should be the CIO.
People in management need to be held accountable.
Gus S. may be a good replacement for Buckley.
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Re: Vanguard website succumbs to "Fisher-Price" UI design
You would be logged out. Really. Next time you get a timout warning do nothing and see for yourself.
I am going to have to redo my selection of pages that one can camp out on without getting the timeout and subsequent log off if one has no activities for a bit of time.
It's like Easter, I need to find where all the eggs are hidden now.
Broken Man 1999
“If I cannot drink Bourbon and smoke cigars in Heaven then I shall not go." - Mark Twain
Re: Vanguard website succumbs to "Fisher-Price" UI design
I tried to export my realized gains and the website says "*Realized and gifted will be available later." Is there a way to get my realized gains to a spreadsheet?
Re: Vanguard website succumbs to "Fisher-Price" UI design
I constantly get logged out when doing the manual calculation of my AA. I found and changed the duration. I think the default is 10 or 15 minutes, the other option is 4 hours. I constantly get logged out at 10 or 15 minutes. I called and was told they are looking into it. That was 2 months ago, I guess they are not looking very hard. Little things are becoming annoying at Vanguard, not enough to leave but if they make a serious screw up I think that's when it is time to pull the plug.
Re: Vanguard website succumbs to "Fisher-Price" UI design
You mean getting logged out when there is no activity? If so, I never knew you could change that. Setting 4 hours of non-activity seems like a security risk.
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Re: Vanguard website succumbs to "Fisher-Price" UI design
Not so much if one is "home alone", or such.
I didn't know that was possible either. OTOH, it's usually not a problem logging back in.
The times it might be inconvenient/annoying for any financial site are if I'm doing research and comparing, etc. But I usually do that at Schwab, and they seem to allow a longer time.
Our time at Vanguard is mostly over, so it's not a big deal anymore. Just the few very small TIRA and Roth IRA accounts to move whenever we get around to it.
It's too bad. We were quite happy with them some years ago when we first opened accounts there.
RM
This signature is a placebo. You are in the control group.
Re: Vanguard website succumbs to "Fisher-Price" UI design
How do you change the timeout duration setting?
Sorry, I can't help because I get this error:
I can only access funds for my Mom's mutual-fund only accounts (user agent authorization).No accounts available for export
Only eligible brokerage accounts can be exported at this time.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Correct, for no activity. There is no security risk, I am sitting in front of the pc and will log out when done. I'd opt for 30 minutes but there are just 2 options, too short and too long!
Re: Vanguard website succumbs to "Fisher-Price" UI design
If you are doing research on the site that would count as activity and you wouldn’t get logged out.ResearchMed wrote: ↑Sat Sep 03, 2022 5:55 pm
Not so much if one is "home alone", or such.
I didn't know that was possible either. OTOH, it's usually not a problem logging back in.
The times it might be inconvenient/annoying for any financial site are if I'm doing research and comparing, etc. But I usually do that at Schwab, and they seem to allow a longer time.
Re: Vanguard website succumbs to "Fisher-Price" UI design
When the warning comes up I just click to indicate I don’t want to be logged out.zaplunken wrote: ↑Sat Sep 03, 2022 6:12 pmCorrect, for no activity. There is no security risk, I am sitting in front of the pc and will log out when done. I'd opt for 30 minutes but there are just 2 options, too short and too long!
Given that Vanguard will make you whole if you are hacked, I guess they get to set the rules for passwords, 2FA, inactivity time, number of incorrect logins, etc.
Re: Vanguard website succumbs to "Fisher-Price" UI design
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Last edited by zaplunken on Sat Sep 03, 2022 6:26 pm, edited 1 time in total.
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Re: Vanguard website succumbs to "Fisher-Price" UI design
To me, the most aggravating part of the site is the 401(K) portion. In order to make substantial changes in my plan, I have to get to the tab that says "go to previous site". Even knowing that, it can take me > 5 minutes of clicking around and around on the "Fisher Price" parts of the site to find the "previous site" tab. It seems to me that the mere existence of that "previous site" tab is an admission on their part that the new site is suboptimal.
Last edited by Count de Monet on Sat Sep 03, 2022 6:41 pm, edited 1 time in total.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Well this is how you change it but for me it doesn't work! I turned it off and back on by switching a few times, logging out, it still forces me off.
Click on the Account drop down, click on Profile and Account Settings, scroll down to Security Profile, click on Timeout Settings, click on 4 hours timeout regardless of activity, click on Continue, click on Submit, you'll see "Confirmation
We have updated your web session timeout preferences as requested. The changes will take effect at your next logon.".
The problem is that the window that pops up is behind other things so I don't see it and bang, I need to log back in. This means I have to put in a flash drive, open my password safe, put in the userid and password, then wait for the 2FA call, then put that in, then go back to where I was. Now does that sound like a PITA or what! .
Good lord, I had to edit this 5 or 6 times to get it formatted correctly!
Re: Vanguard website succumbs to "Fisher-Price" UI design
Perhaps set a timer to remind you to go to the Vanguard site and click something.
Or arrange somehow for the window to pop up in a non-covered part of the screen.
- ResearchMed
- Posts: 16768
- Joined: Fri Dec 26, 2008 10:25 pm
Re: Vanguard website succumbs to "Fisher-Price" UI design
rkhusky wrote: ↑Sat Sep 03, 2022 6:13 pmIf you are doing research on the site that would count as activity and you wouldn’t get logged out.ResearchMed wrote: ↑Sat Sep 03, 2022 5:55 pm
Not so much if one is "home alone", or such.
I didn't know that was possible either. OTOH, it's usually not a problem logging back in.
The times it might be inconvenient/annoying for any financial site are if I'm doing research and comparing, etc. But I usually do that at Schwab, and they seem to allow a longer time.
Of course that would be "activity". But that's not the concern.
The issue would be if someone (me, for example) got a phone call, or wanted to get something to eat, or maybe wanted to watch the news, etc.
Those interruptions can happen anywhere, but it may be even more often at home (or maybe not?) and in many cases with WFH (work from home).
So on Schwab, for example, I can have several displays open, stop the "active activity" ( ) and when I return, or just turn my attention back to the screen, it's all still right there.
It doesn't work that way at the other financial firms, or at least, it hasn't for me. (I may see if the shut down time can be extended on some of those other websites. I hadn't thought about doing that. Duh.)
RM
This signature is a placebo. You are in the control group.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Re: Vanguard website succumbs to "Fisher-Price" UI design
If there is a stop the "active activity" at Vanguard I never saw it but I have not explored the site in detail.
Re: Vanguard website succumbs to "Fisher-Price" UI design
It's up to the firm as to what level of security they want. If they are covering any unauthorized activity, then it's on them if they leave security holes. They can't see (hopefully) who you have in your house that might pose a security risk (kids, guests, household employees, etc). So, if they don't impose an inactivity logout, they've chosen to take the risk as a trade-off for customer convenience. Or perhaps they won't cover you if someone does something while you are away from your computer. I imagine they can record your activity per session, but I wonder if they store it.ResearchMed wrote: ↑Sat Sep 03, 2022 6:38 pm The issue would be if someone (me, for example) got a phone call, or wanted to get something to eat, or maybe wanted to watch the news, etc.
Those interruptions can happen anywhere, but it may be even more often at home (or maybe not?) and in many cases with WFH (work from home).
So on Schwab, for example, I can have several displays open, stop the "active activity" ( ) and when I return, or just turn my attention back to the screen, it's all still right there.
It doesn't work that way at the other financial firms, or at least, it hasn't for me. (I may see if the shut down time can be extended on some of those other websites. I hadn't thought about doing that. Duh.)
I wish Vanguard would give us the option to turn off 2FA, because I would if I could. But it's apparently too risky for them.
Re: Vanguard website succumbs to "Fisher-Price" UI design
2FA isn't required, is it? I set it up for more security but I've been using it for some time now and can't remember if they required me to select a 2FA method or if I did it because I wanted the extra security. If they don't require it then you should be able to turn it off.
- jeffyscott
- Posts: 13438
- Joined: Tue Feb 27, 2007 8:12 am
Re: Vanguard website succumbs to "Fisher-Price" UI design
You can choose the setting for that on Schwab, I'm not sure what the default is. Mine is on 30 minutes, but not sure if I had changed it. In any case, they have 15 min, 30 min, 1 hour, and custom as the options, but max under custom is 60 min.ResearchMed wrote: ↑Sat Sep 03, 2022 6:38 pm So on Schwab, for example, I can have several displays open, stop the "active activity" ( ) and when I return, or just turn my attention back to the screen, it's all still right there.
Re: Vanguard website succumbs to "Fisher-Price" UI design
You can turn it off, but the next time you login you will have to enable before logging in. At least that was my experience.zaplunken wrote: ↑Sat Sep 03, 2022 7:31 pm2FA isn't required, is it? I set it up for more security but I've been using it for some time now and can't remember if they required me to select a 2FA method or if I did it because I wanted the extra security. If they don't require it then you should be able to turn it off.
- jeffyscott
- Posts: 13438
- Joined: Tue Feb 27, 2007 8:12 am
Re: Vanguard website succumbs to "Fisher-Price" UI design
Don't they have an option to only require it when you log in from an unrecognized device? I thought that was a setting we had on accounts that we used to have there.rkhusky wrote: ↑Sat Sep 03, 2022 9:35 pmYou can turn it off, but the next time you login you will have to enable before logging in. At least that was my experience.zaplunken wrote: ↑Sat Sep 03, 2022 7:31 pm2FA isn't required, is it? I set it up for more security but I've been using it for some time now and can't remember if they required me to select a 2FA method or if I did it because I wanted the extra security. If they don't require it then you should be able to turn it off.
I much prefer using the hardware token that Schwab gave me for 2FA to getting text messages.
Re: Vanguard website succumbs to "Fisher-Price" UI design
Yes, that is working again. For a while, you had to use 2FA on almost every login. When the computer recognition is working, I don't mind the 2FA.jeffyscott wrote: ↑Sat Sep 03, 2022 9:42 pm Don't they have an option to only require it when you log in from an unrecognized device? I thought that was a setting we had on accounts that we used to have there.
Re: Vanguard website succumbs to "Fisher-Price" UI design
My only question is concerning the font size. Is there a way to increase the font size ? Especially with all the white area.