I think Vanguard employees do care, but there seems to be a serious flaw in communication across departments when more than one has to get involved. The right hand doesn't know what the left hand is doing. My best advice is NEVER try to do more than one request at a time as the odds of something going wrong seem to be very high.eucalyptus wrote: ↑Fri Dec 29, 2017 12:54 pmWe have invested with Vanguard for many years.
After another bad experience today, I don't dare trust Vanguard with any account I might need help with someday.
My elderly father needs to resign as trustee of a trust for my daughter. Vanguard cannot accomplish this task.
More and more of our money is moving elsewhere.
Vanguard, pretty clearly, doesn't care about any of this.