Vanguard Customer Service Mega-thread

[grok87]

"good sweep account"- sure but the e.r. for FZFXX is 0.42% vs 0.11% for VMFXX.

Don't look at the ER, look at the interest rates. More people use SPAXX than FZFXX and even more manually buy FDLXX which is functionally the same.

thanks

[tj]

Don't look at the ER, look at the interest rates. More people use SPAXX than FZFXX and even more manually buy FDLXX which is functionally the same.

thanks

FWIW, More than likely vanguard is going to yield more, but the comparison was to the referenced Schwab which yields nothing.

[Stinky]

Not happy. I asked 1 year ago for Vanguard to close empty Roth account. CS told me ticket was submitted. Called in again 3 months ago. Same response, ticket was submitted. I don't have time for this.

If you don’t have any money in the Roth account, why do you care if it’s “open” or “closed”?

Not trying to argue. Just asking.

[Curly]

Hello,

We closed all our VG accounts using a feature available online (while logged in). I don't recall the specifics so I can't describe it well enough to help you, but maybe a current VG customer can point you in the right direction. This might work for you versus trying to call.


My experience with calling (about other issues) and the CS rep saying a ticket would be submitted: it never resulted in anything getting done. Most of the time my follow-up calls resulted in "we have no record of any earlier ticket for you prior calls etc. etc. "

Not happy. I asked 1 year ago for Vanguard to close empty Roth account. CS told me ticket was submitted. Called in again 3 months ago. Same response, ticket was submitted. I don't have time for this.

[Clarky]

Not happy. I asked 1 year ago for Vanguard to close empty Roth account. CS told me ticket was submitted. Called in again 3 months ago. Same response, ticket was submitted. I don't have time for this.

If you don’t have any money in the Roth account, why do you care if it’s “open” or “closed”?

Not trying to argue. Just asking.

This is not unique to Vanguard.

My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.

[Blue456]

If you don’t have any money in the Roth account, why do you care if it’s “open” or “closed”?

Not trying to argue. Just asking.

This is not unique to Vanguard.

My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.

That’s fine. But they could have explained that instead of “submitted ticket” response.

[Clarky]

This is not unique to Vanguard.

My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.

That’s fine. But they could have explained that instead of “submitted ticket” response.

That’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.

[Blue456]

That’s fine. But they could have explained that instead of “submitted ticket” response.

That’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.

The issue is loss of confidence with Vanguard CS. And Fidelity will close and hide accounts for you. The UI ends up being much cleaner.

[Clarky]

That’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.

The issue is loss of confidence with Vanguard CS. And Fidelity will close and hide accounts for you. The UI ends up being much cleaner.

Well, I have a loss of confidence story for you regarding Fidelity, who screwed up my pension calculation resulting in me being shorted $800 a month for the last five months. They’re fixing it, and they apologized. But between that, and several screwups with my Fidelity 401K (which I moved to Vanguard as soon as humanly possible) over the years, I could live with less clean UI (you can hide accounts a Vanguard by the way). An unclosed account complaint pales in comparison, in my book.