thanks
Vanguard Customer Service Mega-thread
Re: Are you happy with Vanguard?
FWIW, More than likely vanguard is going to yield more, but the comparison was to the referenced Schwab which yields nothing.
Re: Vanguard Customer Service Mega-thread
If you don’t have any money in the Roth account, why do you care if it’s “open” or “closed”?
Not trying to argue. Just asking.
Retired life insurance company financial executive who sincerely believes that ”It’s a GREAT day to be alive!”
Re: Vanguard Customer Service Mega-thread
Hello,
We closed all our VG accounts using a feature available online (while logged in). I don't recall the specifics so I can't describe it well enough to help you, but maybe a current VG customer can point you in the right direction. This might work for you versus trying to call.
My experience with calling (about other issues) and the CS rep saying a ticket would be submitted: it never resulted in anything getting done. Most of the time my follow-up calls resulted in "we have no record of any earlier ticket for you prior calls etc. etc. "
We closed all our VG accounts using a feature available online (while logged in). I don't recall the specifics so I can't describe it well enough to help you, but maybe a current VG customer can point you in the right direction. This might work for you versus trying to call.
My experience with calling (about other issues) and the CS rep saying a ticket would be submitted: it never resulted in anything getting done. Most of the time my follow-up calls resulted in "we have no record of any earlier ticket for you prior calls etc. etc. "
Re: Vanguard Customer Service Mega-thread
This is not unique to Vanguard.
My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.
Re: Vanguard Customer Service Mega-thread
That’s fine. But they could have explained that instead of “submitted ticket” response.Clarky wrote: ↑Fri Nov 29, 2024 4:01 pmThis is not unique to Vanguard.
My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.
Re: Vanguard Customer Service Mega-thread
That’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.Blue456 wrote: ↑Fri Nov 29, 2024 4:30 pmThat’s fine. But they could have explained that instead of “submitted ticket” response.Clarky wrote: ↑Fri Nov 29, 2024 4:01 pm
This is not unique to Vanguard.
My partner moved from T Rowe Price to Vanguard almost three years ago. As smooth a transition as could be. But TRP still hasn’t closed his account, despite a few requests. The first year I can see, as you would want access to tax docs, etc. They removed the linked bank account, but the shell is still there. He’s given up. It’ll disappear one day.
Re: Vanguard Customer Service Mega-thread
The issue is loss of confidence with Vanguard CS. And Fidelity will close and hide accounts for you. The UI ends up being much cleaner.Clarky wrote: ↑Fri Nov 29, 2024 4:44 pmThat’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.
Re: Vanguard Customer Service Mega-thread
Well, I have a loss of confidence story for you regarding Fidelity, who screwed up my pension calculation resulting in me being shorted $800 a month for the last five months. They’re fixing it, and they apologized. But between that, and several screwups with my Fidelity 401K (which I moved to Vanguard as soon as humanly possible) over the years, I could live with less clean UI (you can hide accounts a Vanguard by the way). An unclosed account complaint pales in comparison, in my book.Blue456 wrote: ↑Fri Nov 29, 2024 4:52 pmThe issue is loss of confidence with Vanguard CS. And Fidelity will close and hide accounts for you. The UI ends up being much cleaner.Clarky wrote: ↑Fri Nov 29, 2024 4:44 pm
That’s true. You just mentioned that you didn’t “have time for this.” My point I guess is it became our conclusion that it’s not a big enough issue for TRP (and others) to worry about and it would happen in due course. I’m not saying it’s an optimal practice, by the way. But I can’t think of anything a hacker could do with it (but I don’t have a criminal mind, so…) which would be my only concern. Otherwise, if they want to clutter their systems with empty accounts… whatever.