How long to wait for a passport to arrive?

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Raybo
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How long to wait for a passport to arrive?

Post by Raybo »

My passport was nearing expiration and I sent it in for renewal (expedited). It was approved and printed in a timely fashion and I was informed on the Passport Office's website that it had been mailed and to expect it the week of May 31. It is now 2 weeks after that and the passport hasn't arrived.

I am wondering if others had this problem and I simply need to wait longer or if I should submit the "I didn't get my passport" form (DS-86). I don't want to cause extra work, but I don't like being without a passport.

Has anyone else recently gotten a passport renewed and received it several weeks after the Passport Office said was should have arrived?
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MaxDakota
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Re: How long to wait for a passport to arrive?

Post by MaxDakota »

We just got a new passport and it was received on the expected date. Hope you get it soon!
Hockey10
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Re: How long to wait for a passport to arrive?

Post by Hockey10 »

Here is a passport thread from earlier this year.

My renewal in January took 33 days from start to finish. As I recall, it did arrive when I was expecting it.

viewtopic.php?f=11&t=343411&hilit=passport
UpperNwGuy
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Re: How long to wait for a passport to arrive?

Post by UpperNwGuy »

I submitted my renewal paperwork in late January 2020 and received my passport in early March 2020.
THY4373
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Re: How long to wait for a passport to arrive?

Post by THY4373 »

Not a passport but I have had other mail take 2-3 weeks longer than it should to show up but it eventually did. I might give it another week before reporting it "lost".
Invest4lt
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Re: How long to wait for a passport to arrive?

Post by Invest4lt »

I had a similar experience with the passport not arriving. I called and they verified that it had been mailed. So, they sent a new one which did arrive. The original passport never arrived. The benefit of reporting in a timely fashion is that they flag the passport as missing/lost/stolen so that it can't be used. The new re-issued passport will have a different number.
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Raybo
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Re: How long to wait for a passport to arrive?

Post by Raybo »

Invest4lt wrote: Thu Jun 17, 2021 7:45 pm I had a similar experience with the passport not arriving. I called and they verified that it had been mailed. So, they sent a new one which did arrive. The original passport never arrived. The benefit of reporting in a timely fashion is that they flag the passport as missing/lost/stolen so that it can't be used. The new re-issued passport will have a different number.
I’ve tried calling but the system is so overwhelmed that you can’t get through. I’m not talking a long wait time. I’m talking disconnection.

I’ll wait another week and then start the “lost” process.

Thanks everyone for the feedback.
No matter how long the hill, if you keep pedaling you'll eventually get up to the top.
VanGar+Goyle
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Re: How long to wait for a passport to arrive?

Post by VanGar+Goyle »

If it was mailed using USPS, then using Informed Delivery can be helpful.
It should show letters ( not packages or large envelopes ) that should arrive soon.
The Passport envelope may be too big to see using Informed Delivery, but it does warn you about
other packages and oversized letters.
Last edited by VanGar+Goyle on Fri Jun 18, 2021 12:34 am, edited 1 time in total.
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Rudy Tooty
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Re: How long to wait for a passport to arrive?

Post by Rudy Tooty »

Once the passport office received my expired passport it went like clockwork. From the date they received it (early 2021) to the time the new passport arrived in my mailbox - it took a little less than 3 weeks.

The slow part was USPS getting it to the passport office. I sent it by priority mail - which tracks the mailing. It took a full 2 weeks to get to the destination. For some odd reason it got hung up in Houston. For awhile I thought they lost it. If I ever renew this one I might send it certified instead for a higher level of tracking.
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anon_investor
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Re: How long to wait for a passport to arrive?

Post by anon_investor »

VanGar+Goyle wrote: Thu Jun 17, 2021 11:40 pm If it was mailed using USPS, then using Informed Delivery can be helpful.
It should show when letters ( not packages or large envelopes ) that should arrive soon.
The Passport envelope may be too big to see using Informed Delivery, but it does warn you about
other packages and oversized letters.
Spouse and I renewed earlier this year. The new passport and old passport came in separate envelopes, but they were not really oversized, slightly larger than a standard sized envelope. They were viewable up in USPS informed delivery.

But USPS was kind of slow both ways (use sending via priority and the passports being send back to us via snail mail).

If I was the OP, I would wait until the end of June before reporting it.
rebellovw
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Re: How long to wait for a passport to arrive?

Post by rebellovw »

I sent in my expired passport - and just received my new one.

It was like a black hole - I sent it certified mail - received confirmation it arrived. Check never cashed - finally after a couple months - I recieved notice - it was approved - check cashed - and it quickly arrived.

End to End:

March 24th - passport picture taken - I filled out everything - dropped off at postoffice -I was proud to do it all on a hunch - and all in one day. Just an impulse - I need to get this updated.

It arrived on June 12 - I received email from state.gov on June 10th and 11th.
seawolf21
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Re: How long to wait for a passport to arrive?

Post by seawolf21 »

It’s really backed up. Any experience from last year is not valid. I have an minor application from end of March still being processed. Took a month just for the check to be cashed. Latest update is “expedited” gets you a 8 week turnaround. 12 weeks for regular.
Brewman
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Re: How long to wait for a passport to arrive?

Post by Brewman »

We just got both of ours renewed and it took slightly less than 8 weeks from the time we mailed them in until we received the new and old ones back. It took about 6 weeks until I saw the checks cashed and it showed up in their system, then they arrived about 2 weeks after that. We did not expedite.
Jeepergeo
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Re: How long to wait for a passport to arrive?

Post by Jeepergeo »

Raybo wrote: Thu Jun 17, 2021 8:35 pm
Invest4lt wrote: Thu Jun 17, 2021 7:45 pm I had a similar experience with the passport not arriving. I called and they verified that it had been mailed. So, they sent a new one which did arrive. The original passport never arrived. The benefit of reporting in a timely fashion is that they flag the passport as missing/lost/stolen so that it can't be used. The new re-issued passport will have a different number.
I’ve tried calling but the system is so overwhelmed that you can’t get through. I’m not talking a long wait time. I’m talking disconnection.

I’ll wait another week and then start the “lost” process.

Thanks everyone for the feedback.
If you have a trip coming up, don't delay too long in starting the "lost" process, but I would not start it until the last day of the expected turn around period, here's why....

My renewal two years ago, not expedited, arrived just before the end of the expected turnaround time noted on their web site.

My DW started her renewal closer to our departure date so she paid the expedite fee and she received hers slightly under the advertised amount of time.

Renewals are something that could easily and efficiently be privatized if customer service was a value of the agency.....
random_walker_77
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Re: How long to wait for a passport to arrive?

Post by random_walker_77 »

Just to add a datapoint, I sent in my passport for renewal on 5/28, via standard priority mail from central Texas. I registered for updates online and got an email on 6/19 saying my passport was "In Process". My bank reported the check cashed on 6/21, and I got an email early on 7/3 saying it's been approved and to expect it by 7/11. Later yesterday afternoon, my USPS Informed Delivery says I've got a package arriving "today" from Passport Services/Dos Hot Springs. This was unusual because the email arrived at 3pm, whereas the USPS emails usually arrive in the morning. I figured that this was the mailing returning my old passport, but to my shock, it was my shiny new passport in a priority mail envelope. So 5 weeks and a day, for regular non-expedited service, w/ one long weekend in-between. I expect this means I'll get my passport card and return of the old passport in the next week or so.
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walkabout
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Re: How long to wait for a passport to arrive?

Post by walkabout »

Another data point … I sent in my passport renewal in early April and received my new passport about 1.5 weeks ago. My old passport was returned 2-3 days ago.
seawolf21
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Re: How long to wait for a passport to arrive?

Post by seawolf21 »

Raybo wrote: Thu Jun 17, 2021 12:38 pm My passport was nearing expiration and I sent it in for renewal (expedited). It was approved and printed in a timely fashion and I was informed on the Passport Office's website that it had been mailed and to expect it the week of May 31. It is now 2 weeks after that and the passport hasn't arrived.

I am wondering if others had this problem and I simply need to wait longer or if I should submit the "I didn't get my passport" form (DS-86). I don't want to cause extra work, but I don't like being without a passport.

Has anyone else recently gotten a passport renewed and received it several weeks after the Passport Office said was should have arrived?
New passports are mailed back using priority mail unless you pay for something faster. It should take less than a week to get back. What does USPS tracking indicate? Was it picked up by USPS?
ragnathor
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Re: How long to wait for a passport to arrive?

Post by ragnathor »

For some reason I can't explain, the US passport website states mailing time can take up to 6 weeks.

We applied with expedited service and shipping for a child on June 1st, showed up in process as of June 7th. I think we may be out of luck for international travel on July 13th. Same day appointments are booked. Staying on hold for 2 hours to be told nothing can be done. I put in a constituent service request, we'll see if that can help us out.
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snackdog
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Re: How long to wait for a passport to arrive?

Post by snackdog »

A news article last week said they are pretty backed up due to folks suddenly planning travel again and 22 weeks was typical.
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Raybo
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Re: How long to wait for a passport to arrive?

Post by Raybo »

Follow Up:

As advised up-thread, I waited 4 weeks for the passport to arrive. I sent an email using the form on the Passport Application website identifying my application number and that I hadn't received my passport. I heard nothing back.

About a week later, I downloaded the proper form to report non-delivery of my passport and was preparing to fill it out, knowing that as soon as I sent it, the passport would arrive. The next day the passport did, in fact, arrive from UPS. I hadn't paid for UPS delivery and wondered why it hadn't come from the USPS, which is the delivery method mentioned on the Passport Application site.

I have no idea why my passport arrived by UPS. It was an overnight delivery, so the passport wasn't languishing in UPS's system. Did this passport get returned from the USPS? Did it never get sent? Did the Passport Office simply assume that it had been lost and overnighted me a new one?

The answers to these musings are not forthcoming. My recommendation for those applying for a passport is to pay for expedited service AND delivery. Good luck, either way.
No matter how long the hill, if you keep pedaling you'll eventually get up to the top.
seawolf21
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Re: How long to wait for a passport to arrive?

Post by seawolf21 »

Raybo wrote: Mon Jul 05, 2021 1:01 pm Follow Up:

As advised up-thread, I waited 4 weeks for the passport to arrive. I sent an email using the form on the Passport Application website identifying my application number and that I hadn't received my passport. I heard nothing back.

About a week later, I downloaded the proper form to report non-delivery of my passport and was preparing to fill it out, knowing that as soon as I sent it, the passport would arrive. The next day the passport did, in fact, arrive from UPS. I hadn't paid for UPS delivery and wondered why it hadn't come from the USPS, which is the delivery method mentioned on the Passport Application site.

I have no idea why my passport arrived by UPS. It was an overnight delivery, so the passport wasn't languishing in UPS's system. Did this passport get returned from the USPS? Did it never get sent? Did the Passport Office simply assume that it had been lost and overnighted me a new one?

The answers to these musings are not forthcoming. My recommendation for those applying for a passport is to pay for expedited service AND delivery. Good luck, either way.
What does UPS site indicate when you plug in the tracking number? It should tell you pickup date and location.
EddyB
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Re: How long to wait for a passport to arrive?

Post by EddyB »

seawolf21 wrote: Mon Jul 05, 2021 1:04 pm
Raybo wrote: Mon Jul 05, 2021 1:01 pm Follow Up:

As advised up-thread, I waited 4 weeks for the passport to arrive. I sent an email using the form on the Passport Application website identifying my application number and that I hadn't received my passport. I heard nothing back.

About a week later, I downloaded the proper form to report non-delivery of my passport and was preparing to fill it out, knowing that as soon as I sent it, the passport would arrive. The next day the passport did, in fact, arrive from UPS. I hadn't paid for UPS delivery and wondered why it hadn't come from the USPS, which is the delivery method mentioned on the Passport Application site.

I have no idea why my passport arrived by UPS. It was an overnight delivery, so the passport wasn't languishing in UPS's system. Did this passport get returned from the USPS? Did it never get sent? Did the Passport Office simply assume that it had been lost and overnighted me a new one?

The answers to these musings are not forthcoming. My recommendation for those applying for a passport is to pay for expedited service AND delivery. Good luck, either way.
What does UPS site indicate when you plug in the tracking number? It should tell you pickup date and location.
And what is the issuance date on the passport?
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Raybo
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Re: How long to wait for a passport to arrive?

Post by Raybo »

The original May issue date.
No matter how long the hill, if you keep pedaling you'll eventually get up to the top.
JstSomeGuy
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Re: How long to wait for a passport to arrive?

Post by JstSomeGuy »

snackdog wrote: Sun Jul 04, 2021 10:00 pm A news article last week said they are pretty backed up due to folks suddenly planning travel again and 22 weeks was typical.
I sent my old passport, form & photo in on June 10th, it was delivered on the 14th and the passport status website showed it as In Process as of the 16th. I paid for expedited processing & shipping (think total was ~$187) and I received the new passport Jul 3rd.
Snezz1e
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Re: How long to wait for a passport to arrive?

Post by Snezz1e »

Sent my renewal application on 5/28 via Priority Mail and it was delivered on 30th. Nothing showed up on status website until they cashed check on July 8. Online status states they received application on July 8 and they are processing routine application within 12 weeks. I wonder if those 12 weeks only start from July 8. Did not pay for expedited which I'm now regretting. Was thinking about going to London mid-September.
random_walker_77
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Re: How long to wait for a passport to arrive?

Post by random_walker_77 »

Snezz1e wrote: Mon Jul 12, 2021 4:01 pm Sent my renewal application on 5/28 via Priority Mail and it was delivered on 30th. Nothing showed up on status website until they cashed check on July 8. Online status states they received application on July 8 and they are processing routine application within 12 weeks. I wonder if those 12 weeks only start from July 8. Did not pay for expedited which I'm now regretting. Was thinking about going to London mid-September.
I'm curious -- did you fill in the pdf form or use the "form filler" version? We both mailed it on the same day and I got mine back on 7/3 (non-expedited). I did mine w/ the "form filler", which puts a giant QR code on the front. With the form filler, the state department has a digital version of all the information when they receive your paper copy. I imagine that saves time on some data entry and checking.

I'd actually been worried -- after I sent it in, I noticed the printing instructions were to print single sided. I'd printed double-sided and, based on some reports, thought that they might be returning it to me unprocessed.
Snezz1e
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Re: How long to wait for a passport to arrive?

Post by Snezz1e »

random_walker_77 wrote: Mon Jul 12, 2021 7:44 pm
Snezz1e wrote: Mon Jul 12, 2021 4:01 pm Sent my renewal application on 5/28 via Priority Mail and it was delivered on 30th. Nothing showed up on status website until they cashed check on July 8. Online status states they received application on July 8 and they are processing routine application within 12 weeks. I wonder if those 12 weeks only start from July 8. Did not pay for expedited which I'm now regretting. Was thinking about going to London mid-September.
I'm curious -- did you fill in the pdf form or use the "form filler" version? We both mailed it on the same day and I got mine back on 7/3 (non-expedited). I did mine w/ the "form filler", which puts a giant QR code on the front. With the form filler, the state department has a digital version of all the information when they receive your paper copy. I imagine that saves time on some data entry and checking.

I'd actually been worried -- after I sent it in, I noticed the printing instructions were to print single sided. I'd printed double-sided and, based on some reports, thought that they might be returning it to me unprocessed.
I filled mines out using form filler version.
cusetownusa
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Re: How long to wait for a passport to arrive?

Post by cusetownusa »

ragnathor wrote: Sun Jul 04, 2021 4:06 pm For some reason I can't explain, the US passport website states mailing time can take up to 6 weeks.

We applied with expedited service and shipping for a child on June 1st, showed up in process as of June 7th. I think we may be out of luck for international travel on July 13th. Same day appointments are booked. Staying on hold for 2 hours to be told nothing can be done. I put in a constituent service request, we'll see if that can help us out.
Any luck?...my story is very similar to yours and looks like we are out of luck and will need to cancel everything. Very frustrating to say the least.
ragnathor
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Re: How long to wait for a passport to arrive?

Post by ragnathor »

We had to cancel the trip. Came 2 days too late. I think the constituent service request expedited things but took a week from contact - wish we'd been aware of it earlier.

Luckily most of it refundable.
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