Anyone use ID.me?

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Topic Author
ShortStop
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Joined: Sun Jul 22, 2007 2:04 pm

Anyone use ID.me?

Post by ShortStop »

Does anyone here have experience with ID.me? I can't get Social Security because I can't sign up for a "my Social Security" account online. It won't verify me even though the information is accurate and my credit reports are unfrozen. Until I can get into an SS office I'm screwed.

SS is touting ID.me on its website as an alternate access method but when I look at the reviews they are consistently horrid with many people reporting multiple verification failures after uploading personal documents. I'm not sure I should trust them even if they did manage to verify me.
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JoMoney
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Re: Anyone use ID.me?

Post by JoMoney »

I had to use ID.me for California DMV.
My primary issue with it, is it required me to link a phone#, and it would not accept my Google-Voice number (which is my primary phone).
I was able to get through it, but I had to link a different phone that's not mine.
They did provide me with a code to regain access to my account if I lose access to the phone, and unfortunately that's highly likely since they would not accept my phone :annoyed
"To achieve satisfactory investment results is easier than most people realize; to achieve superior results is harder than it looks." - Benjamin Graham
Soon2BXProgrammer
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Re: Anyone use ID.me?

Post by Soon2BXProgrammer »

Yes, i've used ID.me for a few veteran related items.
notBobToo
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Re: Anyone use ID.me?

Post by notBobToo »

I used ID.me a couple of years ago to get my veteran's ID card. The verification process, to get set up on ID.me, was pretty straightforward. Took a while to get through the process on the .gov side (uploading documents several times along with some sort of glitch with my DD 214). But the authentication process to sign in to that site using ID.me worked well.

I also used ID.me to get a veteran's discount on a Saatva mattress.

However, recently, starting maybe a month ago. I began getting unsolicited e-mails (almost every day) from ID.me, which now go in my spam folder.
02nz
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Re: Anyone use ID.me?

Post by 02nz »

I used it successfully about a year ago to get a discount from Lenovo. However, when I tried to use it again a couple of months ago, I got locked out and could not get my account restored. I'm sure it's possible to do but got frustrating enough that I threw up my hands.
Topic Author
ShortStop
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Joined: Sun Jul 22, 2007 2:04 pm

Re: Anyone use ID.me?

Post by ShortStop »

JoMoney wrote: Tue Jan 12, 2021 4:39 pm I had to use ID.me for California DMV.
My primary issue with it, is it required me to link a phone#, and it would not accept my Google-Voice number (which is my primary phone).
I was able to get through it, but I had to link a different phone that's not mine.
They did provide me with a code to regain access to my account if I lose access to the phone, and unfortunately that's highly likely since they would not accept my phone
This makes no sense. If the purpose is to provide verification why would they accept a phone number that isn't in your records? Did they require a cell phone with text capability and wouldn't accept a landline or something like that? Did they know the number they accepted wasn't yours? Were you able to communicate via phone/chat with a real person?
Topic Author
ShortStop
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Joined: Sun Jul 22, 2007 2:04 pm

Re: Anyone use ID.me?

Post by ShortStop »

notBobToo wrote: Tue Jan 12, 2021 4:59 pm I used ID.me a couple of years ago to get my veteran's ID card. The verification process, to get set up on ID.me, was pretty straightforward. Took a while to get through the process on the .gov side (uploading documents several times along with some sort of glitch with my DD 214). But the authentication process to sign in to that site using ID.me worked well.
Once you got it set up on the .gov side did you need to access .gov through ID.me or did you get a .gov user ID/password? I'm wondering if this works would I be able to access the "my Social Security" account directly.
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JoMoney
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Re: Anyone use ID.me?

Post by JoMoney »

ShortStop wrote: Tue Jan 12, 2021 6:03 pm
JoMoney wrote: Tue Jan 12, 2021 4:39 pm I had to use ID.me for California DMV.
My primary issue with it, is it required me to link a phone#, and it would not accept my Google-Voice number (which is my primary phone).
I was able to get through it, but I had to link a different phone that's not mine.
They did provide me with a code to regain access to my account if I lose access to the phone, and unfortunately that's highly likely since they would not accept my phone
This makes no sense. If the purpose is to provide verification why would they accept a phone number that isn't in your records? Did they require a cell phone with text capability and wouldn't accept a landline or something like that? Did they know the number they accepted wasn't yours? Were you able to communicate via phone/chat with a real person?
It was for some 2-Factor Authentication like purposes, texting was an option but not required (it could call too). A machine called and read a code that I used to complete the sign on. They refused to send a text message or call my Google-Voice based phone number for some unknown reason... but would call an otherwise random phone that isn't mine and read the code to that...
... since it was related to get my "Real ID" DL purposes, perhaps it needed to verify I was in the country and GV couldn't provide that? Just random guess on that.
"To achieve satisfactory investment results is easier than most people realize; to achieve superior results is harder than it looks." - Benjamin Graham
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TierArtz
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Re: Anyone use ID.me?

Post by TierArtz »

I use it for veterans' 10% discount on Apple products.
notBobToo
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Re: Anyone use ID.me?

Post by notBobToo »

ShortStop wrote: Tue Jan 12, 2021 6:06 pm
notBobToo wrote: Tue Jan 12, 2021 4:59 pm I used ID.me a couple of years ago to get my veteran's ID card. The verification process, to get set up on ID.me, was pretty straightforward. Took a while to get through the process on the .gov side (uploading documents several times along with some sort of glitch with my DD 214). But the authentication process to sign in to that site using ID.me worked well.
Once you got it set up on the .gov side did you need to access .gov through ID.me or did you get a .gov user ID/password? I'm wondering if this works would I be able to access the "my Social Security" account directly.
I created a userid on the .gov system. Then, at login, I am authenticated using ID.me.
notBobToo
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Joined: Wed Jan 02, 2019 10:07 pm

Re: Anyone use ID.me?

Post by notBobToo »

TierArtz wrote: Tue Jan 12, 2021 7:00 pm I use it for veterans' 10% discount on Apple products.
Yeah, I forgot all about that. Got 10% off my 2018 Mac mini.
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OAG
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Re: Anyone use ID.me?

Post by OAG »

TierArtz wrote: Tue Jan 12, 2021 7:00 pm I use it for veterans' 10% discount on Apple products.

ditto and for VA and one or two others.
OAG=Old Army Guy. Retired CW4 USA (US Army) in 1979 21 years of service @ 38.
Topic Author
ShortStop
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Joined: Sun Jul 22, 2007 2:04 pm

Re: Anyone use ID.me?

Post by ShortStop »

It sounds like everyone was verified without a major issue. I'll try it. I hope the Bogleheads luck holds.
Shorty
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Joined: Sat Feb 23, 2019 4:54 pm

Re: Anyone use ID.me?

Post by Shorty »

Their web site indicates FIDO U2F security keys. If it’s an issue I’d contact them. You should be able to purchase a 3rd party security token (many vendors) on the cheap and get it set up. This will provide better security and not depend on a phone.

FWIW, I’ve used the service as well.
Yooper
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Re: Anyone use ID.me?

Post by Yooper »

ShortStop wrote: Tue Jan 12, 2021 6:03 pm
JoMoney wrote: Tue Jan 12, 2021 4:39 pm I had to use ID.me for California DMV.
My primary issue with it, is it required me to link a phone#, and it would not accept my Google-Voice number (which is my primary phone).
I was able to get through it, but I had to link a different phone that's not mine.
They did provide me with a code to regain access to my account if I lose access to the phone, and unfortunately that's highly likely since they would not accept my phone
This makes no sense. If the purpose is to provide verification why would they accept a phone number that isn't in your records? Did they require a cell phone with text capability and wouldn't accept a landline or something like that? Did they know the number they accepted wasn't yours? Were you able to communicate via phone/chat with a real person?
Actually, I had exactly the same problem with the IRS when I was working on "re-verifying" my existing IRS account. I was providing identifying information and they asked for a cell number. I provided them with my TracFone number that I've had for years - they wouldn't accept it. The error message (I can't recall the exact wording) was they couldn't accept landlines, some pre-paid cell numbers and something else. They alluded to the fact that they had to verify name and address from the company's records. I'm sorry I can't be more specific, but the long and short is I had to select the option for them to mail (USPS) a PIN to use to complete the online re-verification process. I considered providing my wife's AT&T number but was worried that might set off alarms since it didn't have my name on the account. So perhaps there is a method to the madness that JoMoney experienced.

Oh, and yes I have ID.me - I too used it for getting my veterans ID card.
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oldcomputerguy
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Re: Anyone use ID.me?

Post by oldcomputerguy »

A hotel chain that I've used frequently in the past uses ID.me to verify that I am in fact eligible for a senior citizens discount. I had to create a login to ID.me to make it work, but I did not have to upload any documents. I suppose my history is "in the system" enough that it was able to find me and authenticate my age. That's the only use to which I ever have put ID.me, but it's worked flawlessly for that.
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