[Response to OT comment removed by admin LadyGeek]
Elysium wrote: ↑
Sat Jun 06, 2020 2:36 pm
[OT comment removed by admin LadyGeek]
jay4u wrote: ↑
Fri Jun 05, 2020 9:57 pm
I would stay as far away from Vanguard as I could if I were you. They messed up a trade I was trying to do thru their web site, which ended up costing me a lot of money ($40k). After calling and emailing their basic answer to me was that I should not rely on their web site, I should call in transactions! [OT comment removed by admin LadyGeek]
I moved all my money to Schwab and have been very happy with their services and web site.,
We don't know exact nature of your trade and what all happened. I have been with Vanguard over 20 years, and have done multiple rollovers, transactions, conversions, within accounts and between accounts, as well as from external sources into Vg. Never had anything messed up, hopefully it will remain so.
Here is an exact quote from the email they sent back to me-
"To update, I did confirm with our senior management groups that our systems were working properly on March 4, 2020. With this said, I recognize that
pasting the ticker symbol within the exchange pathway did not pull up an
associated list of funds, causing you to miss the 4 p.m., Eastern cutoff
timeframe. This is something that has been well documented and noted by our
senior management groups.
However, please understand that Vanguard is not considering this to be
Vanguard or system error. In the future, we would recommend placing
transactions with our representatives over the phone...""
Again, I heartily recommend people choosing Schwab [over Vanguard-- admin LadyGeek]
. They told me themselves, don't trust our web site!!