Coronavirus Flight Cancel Thread

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sil2017
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Re: Coronavirus Flight Cancel Thread

Post by sil2017 » Sun Mar 15, 2020 1:43 pm

1. Who successfully cancelled their flight?
2. What airline?
3. Full or partial refund?
4. Online or via phone?
5. What was the most successful approach to getting this done?
6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?

1. I did
2. American Airlines
3. Full redeposit of award mileage points and fees to account
4. Phone early in the morning in order to reach someone
5. Go to the bathroom in the wee hours around 2 to 4 am, then call American Airlines , other wise, you get hung up or have to wait for several hours
6. no

1. I did
2. Jetblue
3. Full deposit in travel bank. Was a paid flight
4. online but refund not in travel bank so had to call to complete the transaction
5. probably best to do it online but log into your account first
6. No

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tennisplyr
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Re: Coronavirus Flight Cancel Thread

Post by tennisplyr » Sun Mar 15, 2020 4:02 pm

Cancelled through a travel agent. Delta gave me credits to be used by year end. Not sure if there is a best way...seems largely to be dependent on individual circumstances....be nice.
Those who move forward with a happy spirit will find that things always work out.

diy60
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Re: Coronavirus Flight Cancel Thread

Post by diy60 » Sun Mar 15, 2020 5:55 pm

1. Me
2. United
3. Full refund. Award miles redeposited, all $ for taxes and upgrade bundles refunded to original CC. Redeposit fee waived. No time stipulations.
4. Phone (90 mins on 1st hold, I accidentally hung up when rep came on line, another 70 mins hold on 2nd attempt)
5. Called Sunday morning,used ear buds, kept busy by cleaning my workshop
6. No third party involved

IMO
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Re: Coronavirus Flight Cancel Thread

Post by IMO » Sun Mar 15, 2020 9:37 pm

Me/family.

Southwest.

However, anyone who uses them regularly knows you can cancel on-line without issue (or need to hold for long periods for a customer service rep)and use the funds for up to 1 year.

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amp
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Re: Coronavirus Flight Cancel Thread

Post by amp » Tue Mar 17, 2020 9:20 am

amp wrote:
Sun Mar 15, 2020 10:20 am
Frontier finally got around to putting up a webpage from which you can cancel your flight without needing to call in. It's just a web form that goes to a customer service rep but it beats spending hours on hold.

They say that a credit will be issued that can be applied to tickets on a future flight booked within the next 90 days, so I hope they'll honor that and that baggage fees, etc. will be included as a part of the credit.

I'll update with details once the cancellation actually goes through.
Overnight Frontier put up a new tool on their site to change or cancel reservations online.

1. Me
2. Frontier
3. Full credit toward a future flight as long as tickets are purchased within 90 days
4. Online
5. The new web tool seemed to work without issue. I had previously used a web form that was supposed to go to an agent who would cancel manually, but in the 48 hours since I submitted the form I hadn't received any reply to my request.
6. No third party

lgs88
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Re: Coronavirus Flight Cancel Thread

Post by lgs88 » Fri Mar 20, 2020 3:08 pm

All,

Have any of you Delta fliers experienced difficulties redeeming the eCredit you received when you cancelled? Their website is telling me I don't have permission to access the module where one would enter the ticket number and redeem the credit.

lgs88
merely an interested amateur

quantAndHold
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Re: Coronavirus Flight Cancel Thread

Post by quantAndHold » Fri Mar 20, 2020 7:44 pm

Southwest. Canceled online without penalty, funds available for use for a year. Easy.

British. Is willing to rebook without penalty all flights before May 31. But the return flight for our 2 month trip is scheduled for mid-June, and is on a separate reservation from the outbound flights, so we’ll probably need to deal with it over the phone, and they don’t want to hear from anyone yet whose flight leaves more than 72 hours from now. We also want to try to get a refund instead of rebooking, so we’re playing a waiting game for now.

Other than a budget Spanish airline, we were able to get full refunds for the rest of the trip without issue. The flight on the Spanish airline was cheap, nonrefundable, and not leaving until the end of May. I’m not holding out much hope on that one, but I’ll keep trying.
Yes, I’m really that pedantic.

chw
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Re: Coronavirus Flight Cancel Thread

Post by chw » Fri Mar 20, 2020 7:48 pm

Cancelled a domestic flight on American Airlines that was purchased with miles.

Cancelled on-line- emailed customer service about miles refund. Was emailed back 2 days later that miles will be fully refunded, as well as the service fees that were charged. Both have since been completed.

quantAndHold
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Re: Coronavirus Flight Cancel Thread

Post by quantAndHold » Fri Mar 20, 2020 7:51 pm

Also Amtrak. Business class. Clicked a button online and the money showed up in my credit card a day later. If I had a coach ticket on Amtrak and was having trouble getting it refunded, I would be tempted to try to upgrade it to business class, then cancel it and get the refund.
Yes, I’m really that pedantic.

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siamond
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Re: Coronavirus Flight Cancel Thread

Post by siamond » Sat Mar 21, 2020 9:44 am

I bought a non-refundable ticket for my son to go to Europe mid-May (a study abroad trip, now canceled). Via Ovago, British Airways, but the actual airline is Aer Lingus. Which sent me an e-mail suggesting a voucher for full value of the flight plus 10%. I would much rather get cash, but no such option - for now.

Assuming the situation goes back to normal at some point this year, my wife will want to travel to Europe to see her dad. It is much less obvious that my son will have such a need this year.

Questions about airline vouchers:
1. will I (the ticket's purchaser) get the voucher? Or will it be associated with my son's name (the ticket's holder)?
2. will I (or my son) be able to buy a ticket for somebody else (my wife) with it?

I vaguely remember being ripped off by JetBlue a while ago with vouchers associated with specific names...

Aer Lingus terms and conditions are quite unclear. Gift vouchers have full flexibility, but this is not the same thing. And I'd rather not spend 2 hours on the phone speaking with a stressed out support person...

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amp
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Re: Coronavirus Flight Cancel Thread

Post by amp » Sat Mar 21, 2020 10:03 am

siamond wrote:
Sat Mar 21, 2020 9:44 am
I bought a non-refundable ticket for my son to go to Europe mid-May (a study abroad trip, now canceled). Via Ovago, British Airways, but the actual airline is Aer Lingus. Which sent me an e-mail suggesting a voucher for full value of the flight plus 10%. I would much rather get cash, but no such option - for now.

Assuming the situation goes back to normal at some point this year, my wife will want to travel to Europe to see her dad. It is much less obvious that my son will have such a need this year.

Questions about airline vouchers:
1. will I (the ticket's purchaser) get the voucher? Or will it be associated with my son's name (the ticket's holder)?
2. will I (or my son) be able to buy a ticket for somebody else (my wife) with it?

I vaguely remember being ripped off by JetBlue a while ago with vouchers associated with specific names...

Aer Lingus terms and conditions are quite unclear. Gift vouchers have full flexibility, but this is not the same thing. And I'd rather not spend 2 hours on the phone speaking with a stressed out support person...

There's a voucher FAQ page on the Aer Lingus site: https://www.aerlingus.com/support/forms ... uest-form/
How will I receive the voucher?
The lead guest on the booking will receive the voucher by email.
Based on this question, it seems like your son will get the voucher. There's no indication on the page if the vouchers are transferrable, but I think it unlikely otherwise people would sell them on eBay.

But instead of requesting a voucher, why not just hold off? At this point it's very unlikely that they will return to their regular schedule by mid-May. If they end up canceling the flight, they will have to give you a cash refund.
Last edited by amp on Sat Mar 21, 2020 10:07 am, edited 1 time in total.

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siamond
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Re: Coronavirus Flight Cancel Thread

Post by siamond » Sat Mar 21, 2020 10:05 am

amp wrote:
Sat Mar 21, 2020 10:03 am
But instead of requesting a voucher, why not just hold off? At this point it's very unlikely that they will return to their regular schedule by mid-May. If they end up canceling the flight, they will have to give you a cash refund.
Yup, this is indeed the primary option I had in mind. I was just wondering about other options. Thank you for your excellent answer.

technovelist
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Re: Coronavirus Flight Cancel Thread

Post by technovelist » Sat Mar 21, 2020 10:10 am

sil2017 wrote:
Sun Mar 15, 2020 1:43 pm
1. Who successfully cancelled their flight?
2. What airline?
3. Full or partial refund?
4. Online or via phone?
5. What was the most successful approach to getting this done?
6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?

1. I did
2. American Airlines
3. Full redeposit of award mileage points and fees to account
4. Phone early in the morning in order to reach someone
5. Go to the bathroom in the wee hours around 2 to 4 am, then call American Airlines , other wise, you get hung up or have to wait for several hours
6. no

1. I did
2. Jetblue
3. Full deposit in travel bank. Was a paid flight
4. online but refund not in travel bank so had to call to complete the transaction
5. probably best to do it online but log into your account first
6. No
1. I did
2. American Airlines
3. Full redeposit of award mileage points and fees to account
4. Phoned at a normal time, was told 19 minutes on wait time but then was answered shortly. Told them, truthfully, that my mother's apartment building is locked down so I can't visit.
5. Just call American. The wait time wasn't long.
6. no
In theory, theory and practice are identical. In practice, they often differ.

mrb09
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Re: Coronavirus Flight Cancel Thread

Post by mrb09 » Sat Mar 21, 2020 5:36 pm

Air New Zealand: they allow a credit for the cancelled flight for up to a year. If you want a refund during that year, normal rules apply. Initially they had a number to call, but they moved to a button on their web site, worked smoothly and notified me of my credit.

dcabler
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Re: Coronavirus Flight Cancel Thread

Post by dcabler » Sun Mar 22, 2020 6:59 am

siamond wrote:
Sat Mar 21, 2020 10:05 am
amp wrote:
Sat Mar 21, 2020 10:03 am
But instead of requesting a voucher, why not just hold off? At this point it's very unlikely that they will return to their regular schedule by mid-May. If they end up canceling the flight, they will have to give you a cash refund.
Yup, this is indeed the primary option I had in mind. I was just wondering about other options. Thank you for your excellent answer.
Same plan I have for my daughter. Her study abroad in Berlin this summer was cancelled. I bought non-refundable tickets and the only option right now is to get a voucher. So plans A and B are:
1) Wait. Flight was scheduled in of May. If flight ends up being cancelled, get a refund
2) If not #1, then request a voucher. She will most likely do study abroad the following summer anyway.

LuckBeALady
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Re: Coronavirus Flight Cancel Thread

Post by LuckBeALady » Sun Mar 22, 2020 8:32 am

2. What airline?
United, Lufthansa, and TAP Portugal
3. Full or partial refund?
Credit vouchers good until the end of the year- hope we can use it!
4. Online or via phone?
Online

6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?
Skybooker. In the future I won’t use third party agents. I think dealing directly with the airlines is better. I was trying to save a buck.

AirBNB gave me a full refund on two “strict cancellation” reservations. I guarantee I’ll use them again.

UpperNwGuy
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Re: Coronavirus Flight Cancel Thread

Post by UpperNwGuy » Sun Mar 22, 2020 8:55 am

1. Who successfully cancelled their flight? On March 19 I cancelled an award ticket to Europe for May 2020. The flight had not been cancelled.
2. What airline? United.
3. Full or partial refund? The miles are back in my account for a $125 redeposit fee. Still awaiting the promised refund of $56 in taxes and fees.
4. Online or via phone? Online.
5. What was the most successful approach to getting this done? I tried online as my first approach, and it worked. After hearing about the long wait times on phone calls, and the mostly unsuccessful results, I was not willing to call and attempt to convince United to waive the $125 redeposit fee.
6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)? No third party. I always book my own flights.

yolli71
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Re: Coronavirus Flight Cancel Thread

Post by yolli71 » Sun Mar 22, 2020 9:28 am

mc2 wrote:
Fri Mar 13, 2020 5:52 pm
Goal: to help each other find the most efficient and effective way to solve the problem of travel cancellations due to COVID.

Let's aggregate some of our experiences here, ideally keeping details brief and factual.

1. Who successfully cancelled their flight?
2. What airline?
3. Full or partial refund?
4. Online or via phone?
5. What was the most successful approach to getting this done?
6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?

Cheers and health to everyone-
mc2
Has anyone had any success with Spirit Airlines? We cancelled a spring break trip to Orlando that was to take place on April 6th. So far the best I can get is a credit to be used in 6 months. That doesn't seem like a great option to me.

THY4373
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Joined: Thu Mar 22, 2012 3:17 pm

Re: Coronavirus Flight Cancel Thread

Post by THY4373 » Sun Mar 22, 2020 10:44 am

siamond wrote:
Sat Mar 21, 2020 9:44 am
I bought a non-refundable ticket for my son to go to Europe mid-May (a study abroad trip, now canceled). Via Ovago, British Airways, but the actual airline is Aer Lingus. Which sent me an e-mail suggesting a voucher for full value of the flight plus 10%. I would much rather get cash, but no such option - for now.

Assuming the situation goes back to normal at some point this year, my wife will want to travel to Europe to see her dad. It is much less obvious that my son will have such a need this year.

Questions about airline vouchers:
1. will I (the ticket's purchaser) get the voucher? Or will it be associated with my son's name (the ticket's holder)?
2. will I (or my son) be able to buy a ticket for somebody else (my wife) with it?

I vaguely remember being ripped off by JetBlue a while ago with vouchers associated with specific names...

Aer Lingus terms and conditions are quite unclear. Gift vouchers have full flexibility, but this is not the same thing. And I'd rather not spend 2 hours on the phone speaking with a stressed out support person...
If your ticket is not refundable and the flight flies you are pretty much likely stuck with a voucher. However if the flight is refundable unlikely unless you bought an expensive econ ticket or a business class ticket you should be able to get a refund minus any fees per the original terms of the ticket (you really want to look at the terms on your ticket vs the general terms on the EI website). If you want a cash refund wait it out and see if this continues and the flight is cancelled so you can get a cash refund (per EU law if the flight is cancelled you are due a cash refund though many EU carriers are going to extremes to hide this option). If EI goes bankrupt in the meantime you can also do a chargeback with your CC. Also because you used an online travel agency that is going to complicate your refund because you have to deal with them not the airline. My advice is NEVER use an OTA unless you are getting a much cheaper deal than buying from the airline directly.

At this point anybody who takes a voucher when they have a cash refund option is nuts in my book. But the voucher is better than nothing if that is the only option. My advice to folks is wait to see how this plays out. Carriers are also seemingly delaying cancelling flights until last minute likely to encourage folks to take voucher first.

hopefulbogle
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Re: Coronavirus Flight Cancel Thread

Post by hopefulbogle » Sun Mar 22, 2020 11:43 am

1. Who successfully cancelled their flight?
- Flight was cancelled by airline, but they are only offering a voucher good for 1 year

2. What airline?
- Air France

3. Full or partial refund?
- No refund, only voucher good for 1 year

Kinda annoyed. :(

LC Mike
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Re: Coronavirus Flight Cancel Thread

Post by LC Mike » Sun Mar 22, 2020 5:02 pm

Purchased flight to Italy for daughter’s study abroad leaving in May on Delta. At this point, the only option for the non refundable ticket is a voucher. I plan on waiting them out for the flight cancellation at which point I get a full refund. I do not want the voucher for her on Delta as she does not fly often and she won’t be going to Europe so the voucher has little value to me

Corsair
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Re: Coronavirus Flight Cancel Thread

Post by Corsair » Sun Mar 22, 2020 6:00 pm

The 1 year period is such a scam :annoyed We wouldn't be able to travel in such a time period, 3-5 years would be much better.

Waiting to see if our Delta flight is cancelled for early May (looks like they've cancelled March and April because they're not selling tickets). Don't want a voucher!

Capsu78
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Re: Coronavirus Flight Cancel Thread

Post by Capsu78 » Mon Mar 23, 2020 1:43 pm

American Airlines refunded our tickets to Tokyo in July, over the phone. Still waiting to see it hit the CC that we used to purchase.

chuppi
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Re: Coronavirus Flight Cancel Thread

Post by chuppi » Tue Mar 24, 2020 11:21 am

I had reservation to travel on Hawaiian Airlines to Honolulu on April 6th and return on April 12th. I made the reservation through orbitz. airline cancelled my ticket today and I got the cancellation notice.
Since airline canceled on me, am I not entitled to a refund? Message from orbitz is

###
Your safety and peace of mind are of utmost importance to us, and we want to let you know we have issued an airline credit for your flight.

All the details of your airline credit, such as traveler name, amount, and expiration date, will be emailed to you in a confirmation email that you will receive soon.
###

Orbitz does not take any phone calls and there is no way to reach their support.
Any advice on how I can get a refund instead of airline credit?

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climber2020
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Re: Coronavirus Flight Cancel Thread

Post by climber2020 » Thu Mar 26, 2020 11:43 am

mc2 wrote:
Fri Mar 13, 2020 5:52 pm
1. Who successfully cancelled their flight?
2. What airline?
3. Full or partial refund?
4. Online or via phone?
5. What was the most successful approach to getting this done?
6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?
1. Yes. Finally.

2. Delta (via Expedia). Non-refundable economy ticket.

3. Full refund back to credit card. I was told the actual credit will take several weeks. My flight was cancelled by the airline, so I was eligible for a refund.

4. Transaction was done by phone, but the contact was initiated through Expedia's website chat call-back feature.

5. Call-back feature on the website where I type my phone number and they call me many hours later when ready. Tried calling directly and also using both Twitter and Facebook with no luck.

6. I used Expedia to make the flight purchase. A mistake. Next time I will pay a little extra and book directly with the airline. It took me days and many attempts to get an Expedia representative on the phone. I called Delta to see if they could help (they could not do a refund; just flight credit), and I barely waited a minute both times I called Delta.

jbourne99
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Re: Coronavirus Flight Cancel Thread

Post by jbourne99 » Wed Apr 01, 2020 8:24 pm

I bought a non-refundable fare on KLM from USA to Belgium, return from Spain to USA.

Current situation - KLM cancelled one of my flights (a USA to USA connecting flight) and rebooked (without my permission) me to depart more than 4 hours earlier than the now cancelled flight. For this I expect a full refund if I request it per US DOT regulations.

1. Who successfully cancelled their flight?
Not me.

2. What airline?
KLM

3. Full or partial refund?
KLM is only offering voucher valid for one year. If not used after one year you can redeem for 100% cash value. (If they are still in business!)

4. Online or via phone?
Discussed this with agent via phone. I believe it was a Delta agent as they handle KLM in the USA. She was a supervisor and obligated to follow KLMs rules which are arguable illegal. She said KLM not being a USA based carrier was not subject to US DOT regulations which I believe to be false.

5. What was the most successful approach to getting this done?
Phone is probably best. I was on hold once for over 2 hours and got disconnected. When I did get through it was less than 10 minutes of hold time. I'd recommend if hold time > 30 minutes probably just call at a different time. Via WhatsApp and Facebook I got useless responses after hours of time between messages.

6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?
Chase credit card dispute has given me a reversal of the funds but this is temporary and pending an investigation. Since it doesn't appear that KLM has their situation in order I'm hopping that the reversal stands.

Horsefly
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Re: Coronavirus Flight Cancel Thread

Post by Horsefly » Thu Apr 02, 2020 6:03 pm

Slightly off-topic from the OP question, but related:

We've got tix on United for 21-May (returning on 26-May) to a very small airport. Both directions are one a pretty small plane. We're almost certain to not want to go, so eventually we will cancel. I've heard that United won't refund if we cancel, but instead will give us a voucher until the end of the year. Looking at the seat map, we may soon be the only two people on both flights, so United may cancel. If United cancels, I've heard from some that they are required to refund, but I've also heard that they are trying to push vouchers even in that case.

Anyone have any thoughts? Has anyone had a similar case?

For now we are holding out, playing chicken with United. Eventually either United will blink and cancel the flight, or we will cancel our reservations.

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VictoriaF
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Re: Coronavirus Flight Cancel Thread

Post by VictoriaF » Thu Apr 02, 2020 6:06 pm

Horsefly wrote:
Thu Apr 02, 2020 6:03 pm
Slightly off-topic from the OP question, but related:

We've got tix on United for 21-May (returning on 26-May) to a very small airport. Both directions are one a pretty small plane. We're almost certain to not want to go, so eventually we will cancel. I've heard that United won't refund if we cancel, but instead will give us a voucher until the end of the year. Looking at the seat map, we may soon be the only two people on both flights, so United may cancel. If United cancels, I've heard from some that they are required to refund, but I've also heard that they are trying to push vouchers even in that case.

Anyone have any thoughts? Has anyone had a similar case?

For now we are holding out, playing chicken with United. Eventually either United will blink and cancel the flight, or we will cancel our reservations.
Travel bloggers recommend waiting until the last moment in hope that the airline would cancel themselves. United has changed its policy several times in the last couple weeks. For example, they stopped charging for redepositing miles for the flights they cancel. If you purchased your flights with cash, you should insist on a cash refund. But, again, it's only if they cancel. (By "cash" I mean a credit card in contrast to buying with miles.)

Good luck!
Victoria
WINNER of the 2015 Boglehead Contest. | Every joke has a bit of a joke. ... The rest is the truth. (Marat F)

seawolf21
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Re: Coronavirus Flight Cancel Thread

Post by seawolf21 » Thu Apr 02, 2020 6:46 pm

jbourne99 wrote:
Wed Apr 01, 2020 8:24 pm
I bought a non-refundable fare on KLM from USA to Belgium, return from Spain to USA.

Current situation - KLM cancelled one of my flights (a USA to USA connecting flight) and rebooked (without my permission) me to depart more than 4 hours earlier than the now cancelled flight. For this I expect a full refund if I request it per US DOT regulations.

1. Who successfully cancelled their flight?
Not me.

2. What airline?
KLM

3. Full or partial refund?
KLM is only offering voucher valid for one year. If not used after one year you can redeem for 100% cash value. (If they are still in business!)

4. Online or via phone?
Discussed this with agent via phone. I believe it was a Delta agent as they handle KLM in the USA. She was a supervisor and obligated to follow KLMs rules which are arguable illegal. She said KLM not being a USA based carrier was not subject to US DOT regulations which I believe to be false.

5. What was the most successful approach to getting this done?
Phone is probably best. I was on hold once for over 2 hours and got disconnected. When I did get through it was less than 10 minutes of hold time. I'd recommend if hold time > 30 minutes probably just call at a different time. Via WhatsApp and Facebook I got useless responses after hours of time between messages.

6. Is there a 3rd party that has helped you (travel ins co, credit card agency, travel agent)?
Chase credit card dispute has given me a reversal of the funds but this is temporary and pending an investigation. Since it doesn't appear that KLM has their situation in order I'm hopping that the reversal stands.
File a chargeback and a DoT compliant; KLM is under DoT jurisdiction for itineraries involving the US.

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Nate79
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Re: Coronavirus Flight Cancel Thread

Post by Nate79 » Thu Apr 02, 2020 7:10 pm

There are cases of the travel industry including the airlines retaliating against those who have done chargebacks including canceling the miles and other blacklist activities.

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