Trouble logging on to Vanguard in the last week...

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FOGU
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Trouble logging on to Vanguard in the last week...

Post by FOGU » Sat Sep 07, 2019 9:23 am

Anyone else experiencing problems logging on to Vanguard in the last week or so? Lots of failures to connect lately for me. Anyone else getting this or know something about what may be happening?

Thank you.
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jebmke
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Re: Trouble logging on to Vanguard in the last week...

Post by jebmke » Sat Sep 07, 2019 9:30 am

Worked ok for me just now. Normally I go in around the end of the month to pull cash. I didn't have problems then either.
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littlebird
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Re: Trouble logging on to Vanguard in the last week...

Post by littlebird » Sat Sep 07, 2019 9:35 am

The trouble I’m having is connected with a pop up touting their retirement planning service. On my iPad the cancel button needs to be tapped about a dozen times before it allows me to proceed to my account. Fortunately for me, I no longer have the bulk of my assets at V; just a variable annuity.

Jeff Albertson
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Re: Trouble logging on to Vanguard in the last week...

Post by Jeff Albertson » Sat Sep 07, 2019 10:00 am

My yubikey hasn't been accepted the last two weeks. It may be related to the Windows 1903 update.

The Casualty
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Re: Trouble logging on to Vanguard in the last week...

Post by The Casualty » Sat Sep 07, 2019 10:07 am

Yes, trouble logging on for the past two weeks. It usually takes me 2 or 3 attempts.

bondsr4me
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Re: Trouble logging on to Vanguard in the last week...

Post by bondsr4me » Sat Sep 07, 2019 11:14 am

I had no trouble just now...everything seemed OK to me.

james22
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Re: Trouble logging on to Vanguard in the last week...

Post by james22 » Mon Sep 09, 2019 3:21 am

Attempting to log in, I get:

We're sorry. The page you requested could not be found. If you used a bookmark or a favorite place to access this page, the link is no longer effective. Please go to the Vanguard homepage and navigate to the desired page.

If you continue to experience difficulty accessing pages on our website, you may need to delete your temporary Internet files or adjust your browser settings. Please visit our Technical Help - Browser Issues page to learn more about the software and settings that work best with our website.

Housedoc
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Re: Trouble logging on to Vanguard in the last week...

Post by Housedoc » Mon Sep 09, 2019 4:15 am

No problem beside an occasional delay in receiving 2 factor code via text message. Sometimes takes 2 -3 minutes.

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Sheepdog
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Re: Trouble logging on to Vanguard in the last week...

Post by Sheepdog » Mon Sep 09, 2019 5:13 am

FOGU wrote:
Sat Sep 07, 2019 9:23 am
Anyone else experiencing problems logging , on to Vanguard in the last week or so? Lots of failures to connect lately for me. Anyone else getting this or know something about what may be happening?

Thank you.

That has happened to me several times in the last week or so where I don't connect to Vanguard then I do the second time. That is a nuisance, isn't it?
Out of curiosity I attempted to connect now, and, again it took a second time to do so. The problem could be our browser?
This is the message
Hmm. We’re having trouble finding that site.
We can’t connect to the server at common-logon-logoff-webservice.apps.cf17.opsp.c1.vanguard.com.

If that address is correct, here are three other things you can try:
Try again later.
Check your network connection.
If you are connected but behind a firewall, check that Firefox has permission to access the Web.

As I wrote, the second time the connection is fine.
Just because it isn't your fault doesn't mean it isn't your responsibility....Josh Reid Jones

goblue100
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Re: Trouble logging on to Vanguard in the last week...

Post by goblue100 » Mon Sep 09, 2019 7:01 am

Worked fine for me. It sounds like some of you have a page bookmarked that has changed. If you go here:
https://investor.vanguard.com/my-account/log-on

Does it work any better?
Financial planners are savers. They want us to be 95 percent confident we can finance a 30-year retirement even though there is an 82 percent probability of being dead by then. - Scott Burns

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RickBoglehead
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Re: Trouble logging on to Vanguard in the last week...

Post by RickBoglehead » Mon Sep 09, 2019 7:07 am

goblue100 wrote:
Mon Sep 09, 2019 7:01 am
Worked fine for me. It sounds like some of you have a page bookmarked that has changed. If you go here:
https://investor.vanguard.com/my-account/log-on

Does it work any better?
This ^^^

Worked fine for me every time.
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james22
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Re: Trouble logging on to Vanguard in the last week...

Post by james22 » Mon Sep 09, 2019 7:11 am

goblue100 wrote:
Mon Sep 09, 2019 7:01 am
Worked fine for me. It sounds like some of you have a page bookmarked that has changed. If you go here:
https://investor.vanguard.com/my-account/log-on

Does it work any better?
Nope. I get the same response.

Works from home though, so I'm OK. Just frustrating.

Thanks.

Seasonal
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Re: Trouble logging on to Vanguard in the last week...

Post by Seasonal » Mon Sep 09, 2019 7:16 am

Usual advice: try a different browser, try a different computer (or tablet or phone), clear cookies, try a different network (e.g., cell service rather than home network).

If something works and something else doesn't, you may have identified the problem.

Topic Author
FOGU
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Re: Trouble logging on to Vanguard in the last week...

Post by FOGU » Tue Oct 08, 2019 7:18 pm

Whatever it was, it seems to have cleared up.

Now just the constant promotion of their new international fund.

Serious question: Why would I buy that instead of total international?
~ Don't just do something. Sit there. ~

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Re: Trouble logging on to Vanguard in the last week...

Post by LadyGeek » Tue Oct 08, 2019 8:00 pm

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