Wannaretireearly wrote: ↑Sat Aug 24, 2019 12:29 pm
Thanks all.
There is a good chance farmers may total the car.
What should I be aware of with this process?
Worried they take the car away and I have to make a quick decision to buy a new car...
Save screenshots or pdf's of the KBB quotes. Look at prices on cargurus and save those away too. This is to get educated on current value, and to save off current documentation, but hopefully you won't ever have to produce it.
Usually, it takes a while to get the car to an adjuster. In my case, my vehicle was inoperable and towed to a towyard after the accident. Then a few days later, the adjuster total'd it and ordered it towed to their yard an hour away, with my approval. Their insurance paid for the tow-yard fees. Even later, I get a low-ball offer from the insurance claims agent, who tells me what it's valued at. They say they're sending me a partial check, and they'll send the rest when I send back a release and the title. At this point, they're maddeningly inflexible, but I talk them into sending me their appraisal report, which was from a firm called CCC.
I was angry enough that I took a step back and let time cool things off. After two months, I contacted them by email and simply stated that I wasn't satisfied with their appraisal, had not cashed their check, and that they "needed to better". Their subsequent offer was more than fair. (Had I asked for what I expected, I would've been low-balling myself!)
I think that most people need the money and cash in on the first offer soon, even if they're unhappy. By waiting, I showed them I was serious about being unhappy and intending to make trouble. Further, it costs them something to keep a car in a lot somewhere, and they can't do anything with it until I sign it over. After two+ months, I suspect that insurance is more motivated to conclude the transaction, especially if they've already started repairs in anticipation of auction. Finally, I'm imagining that agents are going to be expected to close their caseloads and after a couple months, they're going to want to offer a fair price to get their case closed out.
Finally, I found this article about CCC appraisals (for insurance companies) to be very informative:
http://www.certifiedautoappraisers.com/cccarticle.html
Then again, in this case, I was dealing with the at-fault's insurance. Not sure how much the dynamics change when it's your own insurance company.
Good luck!