Vanguard not answering their telephone

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brak
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Vanguard not answering their telephone

Post by brak » Wed Oct 10, 2018 5:27 pm

Anyone have any idea as to why, when I call Vanguard right now, no one answers? Thanks

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billyo44
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Re: Vanguard not answering their telephone

Post by billyo44 » Wed Oct 10, 2018 5:31 pm

High volumes account the market tumble would be my guess...I had a delay getting logged in online as well... this too will pass.
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michaeljc70
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Re: Vanguard not answering their telephone

Post by michaeljc70 » Wed Oct 10, 2018 5:47 pm

billyo44 wrote:
Wed Oct 10, 2018 5:31 pm
High volumes account the market tumble would be my guess...I had a delay getting logged in online as well... this too will pass.
+1. I would never rely on getting through on the phone to make a trade....but I would never be making a trade on a day like today (unless I had cash sitting around not yet invested) :shock:

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whodidntante
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Re: Vanguard not answering their telephone

Post by whodidntante » Wed Oct 10, 2018 5:48 pm

They are testing a new 0% ER customer service.

Alan S.
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Re: Vanguard not answering their telephone

Post by Alan S. » Wed Oct 10, 2018 5:50 pm

They are dusting off the "do not panic, stay the course" scripts. Shouldn't be too much dust on them since they were used only last February. In February there was a 10% correction, so this one has a ways to go to get to that point.

michaeljc70
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Re: Vanguard not answering their telephone

Post by michaeljc70 » Wed Oct 10, 2018 5:53 pm

A lot of customers must have 10/10 as their scheduled reallocation day :shock:

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Rager1
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Re: Vanguard not answering their telephone

Post by Rager1 » Wed Oct 10, 2018 5:53 pm

whodidntante wrote:
Wed Oct 10, 2018 5:48 pm
They are testing a new 0% ER customer service.

Now, that's funny! Thanks for the laugh.

Ed

brak
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Re: Vanguard not answering their telephone

Post by brak » Wed Oct 10, 2018 5:56 pm

The issue for me had nothing to do with making a trade, but rather a problem with their statement....just for clarity sake.

michaeljc70
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Re: Vanguard not answering their telephone

Post by michaeljc70 » Wed Oct 10, 2018 5:58 pm

brak wrote:
Wed Oct 10, 2018 5:56 pm
The issue for me had nothing to do with making a trade, but rather a problem with their statement....just for clarity sake.
I don't think you needed to start 2 threads then: viewtopic.php?f=1&t=261056

brak
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Re: Vanguard not answering their telephone

Post by brak » Wed Oct 10, 2018 6:28 pm

you're right

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LadyGeek
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Re: Vanguard not answering their telephone

Post by LadyGeek » Wed Oct 10, 2018 6:47 pm

brak - You had a duplicate post, which I've removed. There were no replies.

In case anyone is having a website problem, see: Vanguard website problems [Transactions won't go through, 500 error...]
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Grt2bOutdoors
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Re: Vanguard not answering their telephone

Post by Grt2bOutdoors » Wed Oct 10, 2018 7:27 pm

whodidntante wrote:
Wed Oct 10, 2018 5:48 pm
They are testing a new 0% ER customer service.
LOL! Or, they are busy doing their own trades, they’ll get to you next! (Only kidding).

Likelier reason was they were bombarded with phone calls, it was a “all crew on deck kinda day”.
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

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