Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Questions on how we spend our money and our time - consumer goods and services, home and vehicle, leisure and recreational activities
highexpert
Posts: 1
Joined: Wed Jul 18, 2018 11:49 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by highexpert » Wed Jul 18, 2018 11:54 am

Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.

RickBoglehead
Posts: 812
Joined: Wed Feb 14, 2018 9:10 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by RickBoglehead » Wed Jul 18, 2018 8:39 pm

killjoy2012 wrote:
Mon Dec 25, 2017 12:17 pm
Not to defend Ford, but this Takata issue has impacted just about every manufacturer (~68M airbags), and we're all waiting - just like you. Not sure it's very fair to call out Ford when I can point to every major make & there's people in my vicinity waiting for the exact same thing.
This ^^^

mouses
Posts: 3745
Joined: Sat Oct 24, 2015 12:24 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by mouses » Sat Jul 21, 2018 7:39 am

cherijoh wrote:
Thu Dec 28, 2017 6:48 pm
You can check your car by VIN number for recalls here.
This must have some age cutoff, since it does not recognize either of my cars by vin.

cherijoh
Posts: 4946
Joined: Tue Feb 20, 2007 4:49 pm
Location: Charlotte NC

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by cherijoh » Sat Jul 21, 2018 8:22 am

mouses wrote:
Sat Jul 21, 2018 7:39 am
cherijoh wrote:
Thu Dec 28, 2017 6:48 pm
You can check your car by VIN number for recalls here.
This must have some age cutoff, since it does not recognize either of my cars by vin.
Could be. How old is your car? Mine's a 2010.

clutchied
Posts: 564
Joined: Mon Jan 05, 2015 12:11 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by clutchied » Sat Jul 21, 2018 8:33 am

jabberwockOG wrote:
Sat Dec 23, 2017 8:03 am
Purely on principle I would at least send a letter directly to Ford threatening law suit within 14 days if not repaired, car bought back, or rental car provided for duration. And then file suit in small claims court if there is lack of positive response. The fundamental hassle factor to Ford in dealing with any legal proceeding will likely produce some action in your favor.
if the parts don't exist they don't exist. There are millions of vehicles affected by the takata recall (I have 2 personally).

Patience and consideration during extraordinary situations is called for.

User avatar
jabberwockOG
Posts: 1460
Joined: Thu May 28, 2015 7:23 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by jabberwockOG » Sat Jul 21, 2018 2:57 pm

clutchied wrote:
Sat Jul 21, 2018 8:33 am
jabberwockOG wrote:
Sat Dec 23, 2017 8:03 am
Purely on principle I would at least send a letter directly to Ford threatening law suit within 14 days if not repaired, car bought back, or rental car provided for duration. And then file suit in small claims court if there is lack of positive response. The fundamental hassle factor to Ford in dealing with any legal proceeding will likely produce some action in your favor.
if the parts don't exist they don't exist. There are millions of vehicles affected by the takata recall (I have 2 personally).

Patience and consideration during extraordinary situations is called for.
That notion is absolutely dead wrong. Filing a law suit if necessary in this case is 100% appropriate and is likely to persuade Ford to either expedite the repair, or for Ford to provide a reasonable rental car while Ford waits for parts.

User avatar
jabberwockOG
Posts: 1460
Joined: Thu May 28, 2015 7:23 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by jabberwockOG » Sat Jul 21, 2018 2:58 pm

jabberwockOG wrote:
Sat Jul 21, 2018 2:57 pm
clutchied wrote:
Sat Jul 21, 2018 8:33 am

Purely on principle I would at least send a letter directly to Ford threatening law suit within 14 days if not repaired, car bought back, or rental car provided for duration. And then file suit in small claims court if there is lack of positive response. The fundamental hassle factor to Ford in dealing with any legal proceeding will likely produce some action in your favor.
if the parts don't exist they don't exist. There are millions of vehicles affected by the takata recall (I have 2 personally).

Patience and consideration during extraordinary situations is called for.
That patience and consideration notion is dead wrong. Filing a law suit if necessary in this case is 100% appropriate and is likely to persuade Ford to either expedite the repair, or for Ford to provide a reasonable rental car while Ford waits for parts.

User avatar
Sheepdog
Posts: 5159
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Sheepdog » Tue Jul 24, 2018 2:07 pm

highexpert wrote:
Wed Jul 18, 2018 11:54 am
Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.
I have decided after all this time to get an Enterprise rental paid by Ford. Out of curiosity, how did they and you handle property and liability insurance on this?"
It's not what you gather, but what you scatter which tells what kind of life you have lived---Helen Walton

Jack FFR1846
Posts: 7802
Joined: Tue Dec 31, 2013 7:05 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Jack FFR1846 » Tue Jul 24, 2018 2:26 pm

highexpert wrote:
Wed Jul 18, 2018 11:54 am
Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.
Boy......this sounds like a plan. My mom will have a new Subaru Legacy soon and the offer on trade for a 60k mile Fusion of hers was so low, she's giving it to me. I have no problem calling Ford and leaving my car with them. Do you get any choice on what they give you? I'd love to get a Focus RS....or even ST.....or what the heck, an SE hatch with a manual would be great. Or maybe a Mustang. :D
Bogle: Smart Beta is stupid

User avatar
Sheepdog
Posts: 5159
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Sheepdog » Fri Jul 27, 2018 2:55 pm

Jack FFR1846 wrote:
Tue Jul 24, 2018 2:26 pm
highexpert wrote:
Wed Jul 18, 2018 11:54 am
Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.
Boy......this sounds like a plan. My mom will have a new Subaru Legacy soon and the offer on trade for a 60k mile Fusion of hers was so low, she's giving it to me. I have no problem calling Ford and leaving my car with them. Do you get any choice on what they give you? I'd love to get a Focus RS....or even ST.....or what the heck, an SE hatch with a manual would be great. Or maybe a Mustang. :D
I am sorry to break your bubble. Ford does not supply the free rental directly. Ford has a contract with Enterprise auto rental. You get what they have. I received my free rental today. Enterprise first offered a Ford Focus. I said that was too small so they gave me 2017 Nissan Altima to use until my Ford Edge receives the replaced airbag. Ford does not know when they will receive them locally. They hope to have them by November, the local dealer. At least the Altima is a comfortable car to travel in.
I had to make a $50 deposit. I will get that back when the car is returned. In the meantime, Ford pays for the rental. I pay the gas.
It's not what you gather, but what you scatter which tells what kind of life you have lived---Helen Walton

Intheheadlights
Posts: 28
Joined: Mon Apr 23, 2012 6:23 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Intheheadlights » Wed Aug 08, 2018 1:19 pm

I have a 2011 Fusion Hybrid also. I am dealing with the same issue. Our other car at the time was a 2013 Acura RDX, and the airbag was available very quickly. Of course, it appears the Acura/Honda airbag situation was more dangerous, hence, possibly, the quick response.

I also got the rental car & "don't sit in the front passenger seat" letter a few months ago, but I figured the best I could get for $30 a day was a small buzz box. Thanks for the info. I will call my dealer and Enterprise.

What is annoying is that I want to buy a new car, but the outstanding recall greatly reduces the Fusion's trade-in value, and I don't feel right about selling it myself before it has been fixed. The car has been wonderful: only one minor repair over eight years! Non-Ford dealers gave me the reason for the low offer; the Ford dealer did not.

Seems to me that Ford should offer a good trade-in deal on these cars. It might create some good will and save some money over $900/month rent.
I was going to buy another Fusion hybrid or energi, but now my plan is to buy a Clarity once my Fusion has been fixed.

btenny
Posts: 4524
Joined: Sun Oct 07, 2007 6:47 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by btenny » Wed Aug 08, 2018 10:24 pm

I have a Lincoln Zephr that also has the passenger airbag issues. They did not have the part for 2+ years. But last week I got a letter from Ford/Lincoln that they now have the parts and I should schedule a repair. So I guess I will get mine fixed in the next month or so.

Maybe you can get your cars fixed as well as the Fusion is a clone of the Zephr/MKZ.

Good Luck.

SundayMorning
Posts: 25
Joined: Tue Jul 11, 2017 6:04 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by SundayMorning » Thu Aug 09, 2018 10:18 am

This week, I finally got my Ford Fusion airbag recall resolved after 2+ years . Had a rental car for just the last month before the parts were available. Was a frustrating process. Insult to injury, the local Ford dealer that provided the repair work had poor customer service / lack of communication. Only way to speak to a live human being was to arrive there in person. Got through once by using the Chat on their website and demanding that a human being call me back (since I could not get a live person by phone and no one returns voice mails there...)

No Ford's in my future, likely Honda's and Toyota's going forward.

User avatar
buccimane
Posts: 238
Joined: Mon Jul 11, 2016 12:34 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by buccimane » Thu Aug 09, 2018 11:59 am

Sheepdog wrote:
Tue Jul 24, 2018 2:07 pm
highexpert wrote:
Wed Jul 18, 2018 11:54 am
Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.
I have decided after all this time to get an Enterprise rental paid by Ford. Out of curiosity, how did they and you handle property and liability insurance on this?"
Hello,

Does this strategy work if you bought your ford used from an Audi dealership? Should I contact Audi in this case?
A man convinced against his will is of the same opinion still

MichCPA
Posts: 271
Joined: Fri Jul 06, 2018 9:06 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by MichCPA » Thu Aug 09, 2018 1:08 pm

SundayMorning wrote:
Thu Aug 09, 2018 10:18 am
This week, I finally got my Ford Fusion airbag recall resolved after 2+ years . Had a rental car for just the last month before the parts were available. Was a frustrating process. Insult to injury, the local Ford dealer that provided the repair work had poor customer service / lack of communication. Only way to speak to a live human being was to arrive there in person. Got through once by using the Chat on their website and demanding that a human being call me back (since I could not get a live person by phone and no one returns voice mails there...)

No Ford's in my future, likely Honda's and Toyota's going forward.
You do realize that Honda's have actually had the most severe problems with this right?? The reason they got the early replacements is because their air bags killed more people.

User avatar
Sheepdog
Posts: 5159
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Sheepdog » Thu Aug 09, 2018 4:08 pm

buccimane wrote:
Thu Aug 09, 2018 11:59 am
Sheepdog wrote:
Tue Jul 24, 2018 2:07 pm
highexpert wrote:
Wed Jul 18, 2018 11:54 am
Call Ford and you will get a rental on them. I have been driving a 2018 Fusion AWD Titanium EcoBoost for 4 months now at their expense. The only thing you have to do is put gas in it. Enterprise pays for the oil changes and charges Ford $900 per month. We have been having a ball.
I have decided after all this time to get an Enterprise rental paid by Ford. Out of curiosity, how did they and you handle property and liability insurance on this?"
Hello,

Does this strategy work if you bought your ford used from an Audi dealership? Should I contact Audi in this case?
The recall is for the automobile which was recalled, not from the dealer you bought it from. Have you received a recall notice from Ford? You should have received one if there was a recall, if Ford had been notified that you were the new owner. If you haven't, and you would like to confirm there has not been a recall for your car, contact your local Ford dealer OR you can go to this website https://owner.ford.com/tools/account/ma ... calls.html , and add your car's VIN number to see if there has been a recall for it, not only this recall, but any recall. I would do the latter now. If your car is listed, then call your local Ford dealer.

If you had received the recall notice, then you should contact your local Ford dealer (not the Audi dealer) to register your car and your name and address so that they can contact you. You can ask about the rental then also if yours is on the list.
It's not what you gather, but what you scatter which tells what kind of life you have lived---Helen Walton

tesuzuki2002
Posts: 523
Joined: Fri Dec 11, 2015 12:40 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by tesuzuki2002 » Thu Aug 09, 2018 4:32 pm

WolfgangPauli wrote:
Fri Dec 22, 2017 10:25 pm
I am hoping there is someone out there with experience in this or a good lawyer I can contact. In July of 2016 I was notified my Ford Fusion 2011 Hybrid had the infamous "Takata air bag" problem. In that recall It said do not have anyone sit in the front passenger seat - making the car a motorcycle essentially. Ridiculous.

Here it is December 2018 and they still do not have parts to repair it. A letter I received today said it will be the spring at the earliest for parts availability. In the meantime:
  • No one can sit in the front passenger seat making the car a "3 seater" and having the ridiculous situation where if my wife and I have to travel,
    someone has to sit in the front seat.
  • Making the car worthless - who would buy this - even a dealer would not take it.
  • Ford could care less.. no offer of compensation and no buy back of the car
So, any thoughts on what to do here. Ford is really a disgrace as it comes to this. The dealer tried to blame it on the supplier - I agree it is the supplier's fault but do they expect the consumer to certify the tier II and III suppliers? That is their problem.

Thoughts?
Just remove the airbag? Safer to drive that way..

User avatar
buccimane
Posts: 238
Joined: Mon Jul 11, 2016 12:34 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by buccimane » Fri Aug 10, 2018 8:50 am

Sheepdog wrote:
Thu Aug 09, 2018 4:08 pm
OR you can go to this website https://owner.ford.com/tools/account/ma ... calls.html , and add your car's VIN number to see if there has been a recall for it, not only this recall, but any recall. I would do the latter now. If your car is listed, then call your local Ford dealer.

Thank you Sheepdog.

I did receive the air bag recall notice. I'll be following the steps provided.
A man convinced against his will is of the same opinion still

Wyseson
Posts: 3
Joined: Sun Jul 08, 2018 12:36 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Wyseson » Sat Aug 11, 2018 1:37 am

SundayMorning wrote:
Thu Aug 09, 2018 10:18 am
This week, I finally got my Ford Fusion airbag recall resolved after 2+ years . Had a rental car for just the last month before the parts were available. Was a frustrating process. Insult to injury, the local Ford dealer that provided the repair work had poor customer service / lack of communication. Only way to speak to a live human being was to arrive there in person. Got through once by using the Chat on their website and demanding that a human being call me back (since I could not get a live person by phone and no one returns voice mails there...)
What model year Fusion do you have? I have a 2010 and dealer says no ETA on parts. Dealer gave me 2018 base Fusion for rental.

neilpilot
Posts: 1848
Joined: Fri Dec 04, 2015 1:46 pm
Location: Memphis area

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by neilpilot » Sat Aug 11, 2018 8:39 am

Wyseson wrote:
Sat Aug 11, 2018 1:37 am
SundayMorning wrote:
Thu Aug 09, 2018 10:18 am
This week, I finally got my Ford Fusion airbag recall resolved after 2+ years . Had a rental car for just the last month before the parts were available. Was a frustrating process. Insult to injury, the local Ford dealer that provided the repair work had poor customer service / lack of communication. Only way to speak to a live human being was to arrive there in person. Got through once by using the Chat on their website and demanding that a human being call me back (since I could not get a live person by phone and no one returns voice mails there...)
What model year Fusion do you have? I have a 2010 and dealer says no ETA on parts. Dealer gave me 2018 base Fusion for rental.
Can speak specifically about the Fusion recall, but in general the parts are being made geographically, with preference to hot and humid climates. Based on the probability that the original defective propellant is more likely to degrade in that climate.

SundayMorning
Posts: 25
Joined: Tue Jul 11, 2017 6:04 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by SundayMorning » Mon Aug 13, 2018 8:51 am

Wyseson wrote:
Sat Aug 11, 2018 1:37 am


What model year Fusion do you have? I have a 2010 and dealer says no ETA on parts. Dealer gave me 2018 base Fusion for rental.
Mine is a 2007 Fusion. I think you will find that parts get prioritized when the meter is running with your rental. In our case, the parts magically were available within a couple days of when were about to sign up for another 30 day rental contract with Enterprise.

SundayMorning
Posts: 25
Joined: Tue Jul 11, 2017 6:04 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by SundayMorning » Mon Aug 13, 2018 9:04 am

MichCPA wrote:
Thu Aug 09, 2018 1:08 pm
You do realize that Honda's have actually had the most severe problems with this right?? The reason they got the early replacements is because their air bags killed more people.
Well aware of Honda's airbag recall, as well as the lengths Honda has gone to respond.

My dissatisfaction with Ford has less to do about the airbag /recall itself or my Fusion. Rather, their pattern of deny, deflect, delay, and attitude. Poor communication and bad customer service both at the Corporate level and my nearest local dealer's service dept.

Therefore, no more Fords for me going forward.

Jack FFR1846
Posts: 7802
Joined: Tue Dec 31, 2013 7:05 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Jack FFR1846 » Wed Sep 05, 2018 12:44 pm

Well, since the trade in value was close to nothing, my mom gave me her 2009 Fusion which comes with the need to replace the Takata air bag. I've transferred and registered it and gone into my local Ford dealer. They set up the rental with Enterprise and I just stopped in with my son after lunch and picked up my free rental....a 2018 Focus sedan with 2k miles on the clock. I actually prefer smaller cars, so this is about as good as it gets for me. Easy enough....they had my reservation made by the dealer and the paperwork shows that Ford is paying for the car. The enterprise guy tells me that I'll likely have it for 3 or 4 months from past history he's seen. So I'll put the Fusion up on the lift to store for now and get some free miles. I did up my insurance to add collision with a $500 deductible, to be safe. I can't drive the fusion while I have the rental, which is fine.
Bogle: Smart Beta is stupid

andypanda
Posts: 118
Joined: Sun Nov 12, 2017 9:11 pm
Location: Richmond, Virginia

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by andypanda » Wed Sep 05, 2018 3:23 pm

Fwiw, just because your vehicle is not currently listed as recalled doesn't mean it won't be. The feds allowed the makers to phase in the recalls through 2019. In other words, just because your vehicle has a faulty part doesn't mean it's been recalled. It isn't recalled until the feds say it's recalled. Thank Uncle Sam. :)

And it's possible that a vehicle had an airbag repaired with a non-desiccated inflator and will be recalled a second time later on.

www.cars.com/articles/feds-push-takata- ... 0684532600

"..the new recall expansion will be done in phases from now through 2019 and some of the vehicles have been recalled previously. Some earlier recalls covered only one frontal airbag but not the other. Also, some recalled cars were fixed with a non-desiccated inflator and now will have to have the same airbag fixed again. NHTSA estimates that about 70 percent of replacement inflators now are being provided by other suppliers using a different propellant."

epoxyresin
Posts: 52
Joined: Sun Apr 17, 2016 3:23 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by epoxyresin » Wed Sep 05, 2018 3:45 pm

tesuzuki2002 wrote:
Thu Aug 09, 2018 4:32 pm

Just remove the airbag? Safer to drive that way..
Is it really? I know airbags are kind of marginal on the cost-benefit analysis anyways, but the number of people actually killed by the defective ones is tiny, especially when compared to how many were defective. I haven't done the math, but I bet it's still safer to have the maybe defective one than to not have any (though I bet the actual differences in mortality are tiny, and swamped by more mundane driving practices that no one gives a rat's ass about)

mirror
Posts: 118
Joined: Mon Jan 26, 2015 11:24 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by mirror » Wed Sep 05, 2018 10:26 pm

According to my local enterprise office and the paperwork Ford is paying them $45/ day $1350/ month. If that is the case then there is a rapidly approaching deadline where they will have paid enterprise more than the car is actually worth.

CDub
Posts: 37
Joined: Thu Jan 18, 2018 8:27 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by CDub » Thu Sep 06, 2018 6:52 am

I have been driving the enterprise provided rental for about a month now. Has anyone actually had their airbag repaired yet? Wondering how long it is taking on average.

I'm assuming the dealers don't have an incentive to reduce their costs for the rentals - otherwise I would try to negotiate just getting a great deal on a new car instead of them paying thousands to enterprise.

EDIT: I see above someone mentioned the dealer told them 3-4 months average time.

CDub
Posts: 37
Joined: Thu Jan 18, 2018 8:27 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by CDub » Thu Sep 06, 2018 6:55 am

Does anyone know whether credit card insurance coverage would kick in on this if I had an accident in the ford-paid rental? I ask because enterprise did ask for my card - and I used the chase sapphire reserve which has primary rental car coverage.

I don't carry collision on my fusion under my normal insurance, so wondering if I should be adding that.

Spirit Rider
Posts: 8702
Joined: Fri Mar 02, 2007 2:39 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Spirit Rider » Thu Sep 06, 2018 8:20 am

In my case, I never saw the rental agreement between Ford and the car rental company. I never dealt with the rental car company or signed anything.

I provided a copy of the recall/loaner letter, my driver's license and a credit card one day. The dealer called me the next day to come in and they just handed me the key.

I had to go back, because I realized I had no paperwork showing me as an authorized driver. They had the rental car company sent me a one page summary with Ford as company and me as the authorized driver.

The dealer told me that Ford was providing full primary insurance (liability, collision, uninsured motorist, etc..). The credit card was purely for tolls, parking and speeding tickets, etc...

I don't see how your credit card would provide any insurance. Every terms & conditions for the credit card's collision damage waiver require you to pay for the entire vehicle rental. That is clearly not the case here.

CDub
Posts: 37
Joined: Thu Jan 18, 2018 8:27 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by CDub » Fri Sep 07, 2018 6:42 am

Spirit Rider wrote:
Thu Sep 06, 2018 8:20 am
I don't see how your credit card would provide any insurance. Every terms & conditions for the credit card's collision damage waiver require you to pay for the entire vehicle rental. That is clearly not the case here.
Thank you - that answers my question.
Spirit Rider wrote:
Thu Sep 06, 2018 8:20 am
The dealer told me that Ford was providing full primary insurance (liability, collision, uninsured motorist, etc..). The credit card was purely for tolls, parking and speeding tickets, etc...
In my case Enterprise told me that Ford was NOT paying insurance.

neilpilot
Posts: 1848
Joined: Fri Dec 04, 2015 1:46 pm
Location: Memphis area

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by neilpilot » Fri Sep 07, 2018 6:57 am

CDub wrote:
Fri Sep 07, 2018 6:42 am


In my case Enterprise told me that Ford was NOT paying insurance.
You should contact Ford to confirm that they are not PROVIDING insurance. They maybe covering you on their own and not paying Enterprise. That's the way rentals worked when I was traveling on business. My company PROVIDED coverage but was not PAYING the rental company.

Jack FFR1846
Posts: 7802
Joined: Tue Dec 31, 2013 7:05 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Jack FFR1846 » Tue Sep 11, 2018 8:53 am

CDub wrote:
Thu Sep 06, 2018 6:55 am
Does anyone know whether credit card insurance coverage would kick in on this if I had an accident in the ford-paid rental? I ask because enterprise did ask for my card - and I used the chase sapphire reserve which has primary rental car coverage.

I don't carry collision on my fusion under my normal insurance, so wondering if I should be adding that.
Call your insurance agent. I did. I added collision. They also told me that the Fusion has to be unavailable to me. I asked if I can leave it at my Father in Law's house in another city, 12 miles away and they said yes.

I'm quite happy with my 2018 Focus rather than putting miles on my (65,000 mile) 09 Fusion. Once the air bag is replaced, I plan to put the car up for sale as I really don't need it.
Bogle: Smart Beta is stupid

User avatar
Sheepdog
Posts: 5159
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Sheepdog » Tue Sep 11, 2018 2:47 pm

neilpilot wrote:
Fri Sep 07, 2018 6:57 am
CDub wrote:
Fri Sep 07, 2018 6:42 am


In my case Enterprise told me that Ford was NOT paying insurance.
You should contact Ford to confirm that they are not PROVIDING insurance. They maybe covering you on their own and not paying Enterprise. That's the way rentals worked when I was traveling on business. My company PROVIDED coverage but was not PAYING the rental company.
I had my first accident ever in over 60 years driving on this Enterprise rental via Ford a little over a month ago. It was confirmed by the police that I was not at fault. I was concerned nevertheless about any liability responsibility . I did give Enterprise the police report when I received it and continued to drive the car.
Last Friday, Enterprise asked for me to return the rental as it was sold (?) I returned it. I asked about the damage (dented hood and right fender). The agent said it would be repaired by their shop and then sent to the buyer. Who would pay for it? He said Ford as the rental is under their insurance umbrella where all insurance is paid by Ford. I don't understand that, but I am not responsible in any case. They refunded the original $50 deposit I gave when the rental was started and gave me another 2017 Nissan Altima rental to drive while waiting for the recall to be repaired. No deposit was requested on this one. (The Ford dealer said they do not expect parts to arrive until at least November. They can't get them.) Anyway, I have no responsibility in this matter.
It's not what you gather, but what you scatter which tells what kind of life you have lived---Helen Walton

User avatar
Sheepdog
Posts: 5159
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Sheepdog » Wed Sep 26, 2018 7:18 pm

My recalled air bag was replaced today and I returned the Ford paid rental auto.
It's not what you gather, but what you scatter which tells what kind of life you have lived---Helen Walton

Jack FFR1846
Posts: 7802
Joined: Tue Dec 31, 2013 7:05 am

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Jack FFR1846 » Wed Sep 26, 2018 7:39 pm

Yah, I lost my free Focus last Thursday. I really hoped to get months out of it but I'm ok with only a couple weeks.
Bogle: Smart Beta is stupid

Spirit Rider
Posts: 8702
Joined: Fri Mar 02, 2007 2:39 pm

Re: Ford Fusion under Safety Recall for 2 Years - Ford Can't Fix - help

Post by Spirit Rider » Thu Sep 27, 2018 9:32 am

Add me to the list.

They replaced my 2009 Fusion air bags yesterday.

I had to give up the 2018 Escape, sniff, sniff.

Post Reply