Subaru infotainment issues -can people chime in?

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jayk238
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Subaru infotainment issues -can people chime in?

Post by jayk238 » Tue Jun 12, 2018 10:33 am

Ive seen many many complaints on one thread on subaru forum and another here. Not sure if its just complainers or not.

Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.

For comparisons sake i find similar threads for the honda crv despite a stellar rep overall so not sure if its warranted. I currently have one w no issues.

ccieemeritus
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Re: Subaru infotainment issues -can people chime in?

Post by ccieemeritus » Tue Jun 12, 2018 10:42 am

I am happy with my 2018 Subaru Outback entertainment system. The Bluetooth connects with my iPhone fine. If I plug in the wire I get the CarPlay feature set.

goldensam
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Re: Subaru infotainment issues -can people chime in?

Post by goldensam » Tue Jun 12, 2018 10:43 am

I am having a ton of issues with the head unit. I posted about it here: viewtopic.php?f=11&t=245624

This was what I said:
I bought a 2018 Outback in September and have had nothing but problems with the head unit. I have already had it back to the dealership three times for issues where the head unit freezes on either a black screen, white screen, or the starry screen, and I am unable to use the back up camera, GPS, or adjust the volume on the radio. The radio issue sounds minor, except how many times have you needed to turn down the radio when you need to concentrate on traffic, or directions, rain, etc.? I consider the freezing to be a safety issue. In addition, the speed limit will show 105mph, which I know is just mistakenly showing in kph, but the fact that it switches back and forth is concerning. The clock will randomly display the wrong time, and then will switch back to the correct time. I've taken pictures of a few instances of issues I have had. Yesterday after I took it to the local dealership and they told me there was nothing they can do, I contacted the dealership where I bought it. They agreed something is clearly wrong and advised me to start a claim with SOA and they will make it right. I sent an email to SOA last night detailing several of the issues I have had, including pictures, and told them I would like to give them the opportunity to make this right before I pursue a claim under my state's lemon laws and ask them to buy it back or replace it. At this point, I want them to just buy it back. In addition to the issues themselves, the time I am spending at the dealer is unacceptable and unsustainable. I debated buying this car for 3 years before pulling the trigger and I am beyond disappointed in all of this.

goldensam
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Re: Subaru infotainment issues -can people chime in?

Post by goldensam » Tue Jun 12, 2018 10:45 am

I should add, the speed limit issue has only happened when the head unit is also frozen. Subaru is currently looking into the complaint I have logged and they told me the speed limit was controlled by what tomtom sends them and I should log a complaint with them. If it were happening when the head unit wasn't acting up, maybe. But I drive the same commute every day and it only is an issue when the head unit is frozen.

jayk238
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Re: Subaru infotainment issues -can people chime in?

Post by jayk238 » Tue Jun 12, 2018 1:26 pm

ccieemeritus wrote:
Tue Jun 12, 2018 10:42 am
I am happy with my 2018 Subaru Outback entertainment system. The Bluetooth connects with my iPhone fine. If I plug in the wire I get the CarPlay feature set.
how long have you had it

KT785
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Re: Subaru infotainment issues -can people chime in?

Post by KT785 » Tue Jun 12, 2018 3:53 pm

jayk238 wrote:
Tue Jun 12, 2018 10:33 am
Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.
For clarity, the 2017 Outback (and Legacy) head unit is different than the one introduced in model year 2018; I have a 2017 Outback and have had no infotainment issues and am not familiar with any major problems with the 2015-2017 head units. I am, however, aware some people have had issues with the new 2018+ head unit.

jayk238
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Re: Subaru infotainment issues -can people chime in?

Post by jayk238 » Tue Jun 12, 2018 6:53 pm

KT785 wrote:
Tue Jun 12, 2018 3:53 pm
jayk238 wrote:
Tue Jun 12, 2018 10:33 am
Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.
For clarity, the 2017 Outback (and Legacy) head unit is different than the one introduced in model year 2018; I have a 2017 Outback and have had no infotainment issues and am not familiar with any major problems with the 2015-2017 head units. I am, however, aware some people have had issues with the new 2018+ head unit.
how common is this? What should I do? Wait on 2019 or go ahead with the 2018

KT785
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Re: Subaru infotainment issues -can people chime in?

Post by KT785 » Tue Jun 12, 2018 10:02 pm

jayk238 wrote:
Tue Jun 12, 2018 6:53 pm
KT785 wrote:
Tue Jun 12, 2018 3:53 pm
jayk238 wrote:
Tue Jun 12, 2018 10:33 am
Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.
For clarity, the 2017 Outback (and Legacy) head unit is different than the one introduced in model year 2018; I have a 2017 Outback and have had no infotainment issues and am not familiar with any major problems with the 2015-2017 head units. I am, however, aware some people have had issues with the new 2018+ head unit.
how common is this? What should I do? Wait on 2019 or go ahead with the 2018
Honestly, probably not as common as the internet makes it seem—as is the case with many complaints learned about online, one must reaize it’s likely a vocal minority (not that the complaints aren’t legitimate).

I’d suspect any issues could be corrected with software updates though you may want to wait until the 2019 model year is available, probably pretty soon.

ccieemeritus
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Re: Subaru infotainment issues -can people chime in?

Post by ccieemeritus » Wed Jun 13, 2018 1:31 am

jayk238 wrote:
Tue Jun 12, 2018 1:26 pm
ccieemeritus wrote:
Tue Jun 12, 2018 10:42 am
I am happy with my 2018 Subaru Outback entertainment system. The Bluetooth connects with my iPhone fine. If I plug in the wire I get the CarPlay feature set.
how long have you had it
Bought in January.

CurlyDave
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Re: Subaru infotainment issues -can people chime in?

Post by CurlyDave » Wed Jun 13, 2018 1:40 am

I doubt they will buy the vehicle back because the entertainment system is not working properly.

My 2017 has no real issues, but the 2018s have a very different system.

They should be able to replace the entire entertainment system and I would be asking for that.

blevine
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Re: Subaru infotainment issues -can people chime in?

Post by blevine » Wed Jun 13, 2018 5:37 am

Confirmation that
1) Dont be first to buy a new model year
2) Dont spend extra to buy up electronics

I have owned 4 Subarus, and while I did not have an issue with the electronics, I never liked the way they bundle the nav system with other features. an expensive extra option that has been obsoleted with google maps.

Of my 4 Sub cars since 2000, 2 had manu defects they could never fix. They are really nice about it, but unable. I got the impression they wont even try (at Subaru, dealers try but with no fix from manufacturer, stumped on 2 very different problems).

goodlifer
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Re: Subaru infotainment issues -can people chime in?

Post by goodlifer » Wed Jun 13, 2018 7:54 am

blevine wrote:
Wed Jun 13, 2018 5:37 am
Confirmation that
1) Dont be first to buy a new model year
2) Dont spend extra to buy up electronics

I have owned 4 Subarus, and while I did not have an issue with the electronics, I never liked the way they bundle the nav system with other features. an expensive extra option that has been obsoleted with google maps.

Of my 4 Sub cars since 2000, 2 had manu defects they could never fix. They are really nice about it, but unable. I got the impression they wont even try (at Subaru, dealers try but with no fix from manufacturer, stumped on 2 very different problems).

This is my experience as well. I have a 2015 Outback and have had nothing but problems with the electronics. The navigation gives wrong directions and had old maps right from the start. I will be listening to the radio and "cancel" with a timer will suddenly pop up on the screen and won't go away. I can't do anything like use the navigation or change the station until it corrects itself. Sometimes it can go all day. Or the back up camera will either not go on while I'm backing up or come on late and not turn off for several blocks. Of course, I can't set the navigation or change stations while the camera is going. The dealership won't help. They say I must be touching buttons even when I showed them a video of the problem and I am clearly not touching anything. Or they use their favorite excuse, "You probably didn't put the gas cap on correctly". They constantly use that excuse even when the car is not in X mode. I kind of expected glitches with a new model year, but Subaru's lack of caring about anything has caused me to never buy another car from them.

goldensam
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Re: Subaru infotainment issues -can people chime in?

Post by goldensam » Wed Jun 13, 2018 9:14 am

CurlyDave wrote:
Wed Jun 13, 2018 1:40 am
I doubt they will buy the vehicle back because the entertainment system is not working properly.
It's not just that the "entertainment system is not working properly." I can't use my backup camera or GPS, and various other electrical issues included in my post, and some that aren't. I have had it in the dealership several times for software updates with no resolution. In Texas, after the vehicle is in the shop 4 times for the same issue with no resolution, the lemon law can be utilized and I intend to do so. If I had brought it in every single time it happened, instead of just the times I've had time to do it, we would be into the double digits. This is a $40k car and it is unacceptable.

goldensam
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Re: Subaru infotainment issues -can people chime in?

Post by goldensam » Wed Jun 13, 2018 9:15 am

KT785 wrote:
Tue Jun 12, 2018 10:02 pm
jayk238 wrote:
Tue Jun 12, 2018 6:53 pm
KT785 wrote:
Tue Jun 12, 2018 3:53 pm
jayk238 wrote:
Tue Jun 12, 2018 10:33 am
Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.
For clarity, the 2017 Outback (and Legacy) head unit is different than the one introduced in model year 2018; I have a 2017 Outback and have had no infotainment issues and am not familiar with any major problems with the 2015-2017 head units. I am, however, aware some people have had issues with the new 2018+ head unit.
how common is this? What should I do? Wait on 2019 or go ahead with the 2018
Honestly, probably not as common as the internet makes it seem—as is the case with many complaints learned about online, one must reaize it’s likely a vocal minority (not that the complaints aren’t legitimate).

I’d suspect any issues could be corrected with software updates though you may want to wait until the 2019 model year is available, probably pretty soon.
I've had mine in multiple times for software updates with no resolution.

jayk238
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Re: Subaru infotainment issues -can people chime in?

Post by jayk238 » Wed Jun 13, 2018 9:31 am

KT785 wrote:
Tue Jun 12, 2018 10:02 pm
jayk238 wrote:
Tue Jun 12, 2018 6:53 pm
KT785 wrote:
Tue Jun 12, 2018 3:53 pm
jayk238 wrote:
Tue Jun 12, 2018 10:33 am
Can anyone who ownes a outback from 2017-2018 models please say if they DONT have issues as well as if they do. I want to know if its just dashed expectations or a real issue.
For clarity, the 2017 Outback (and Legacy) head unit is different than the one introduced in model year 2018; I have a 2017 Outback and have had no infotainment issues and am not familiar with any major problems with the 2015-2017 head units. I am, however, aware some people have had issues with the new 2018+ head unit.
how common is this? What should I do? Wait on 2019 or go ahead with the 2018
Honestly, probably not as common as the internet makes it seem—as is the case with many complaints learned about online, one must reaize it’s likely a vocal minority (not that the complaints aren’t legitimate).

I’d suspect any issues could be corrected with software updates though you may want to wait until the 2019 model year is available, probably pretty soon.
Thats just it. I want more people with no issues to chime in. Otherwise this thread only proves that point

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tcassette
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Re: Subaru infotainment issues -can people chime in?

Post by tcassette » Wed Jun 13, 2018 9:55 am

My 2018 Outback with the Harman Kardon system has some irritating design "features," but I have not experienced the lockups, blank screens, and other major issues you have heard about. There are workarounds for some of the "features" and overall, my unit has been dependable. The navigation has always worked fine. I have closely followed the threads on subaruoutback.org, and it seems that there is indeed at least a small number of units out there that have major problems that can't be corrected. Some people have had the head unit and amplifiers replaced, which may or may not correct the problems. There was one major software update issued early this year that is only available at Subaru dealers. Another major update is supposed to be available this month.

Many of the issues I have read about concern the Android Auto or Apple Carplay not working correctly. I don't use this feature so I don't know if I have those issues, but my bet is that incompatibilities among certain models of phones are the source of these issues. That is, some phones work, and some don't.

All that being said, clearly the dealers have no ability to independently address any issues. They have to wait for Subaru corporate to roll out software updates and other Technical Service Bulletins. Subaru corporate is dependent on Harman-Kardon for new software updates.

In summary, you may get a fully functioning unit or you may not, and if you get one that doesn't work right, Subaru may or may not be able to fix it.

folkher0
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Re: Subaru infotainment issues -can people chime in?

Post by folkher0 » Wed Jun 13, 2018 10:00 am

2018 Subaru outback 2.5i limited.

After a few months, the radio did not shut off when the car shut off. Couldn't turn it off. Dealer recommended replacing the NAV/AV unit. They were concerned that the battery would run down.

After unit was replaced, new unit was off. Volumes were variable, particularly if phone was connected. Unit was replaced again.

Since then everything has been fine for about 6 months.

No other complaints about the vehicle. Also happy with service and attention from the dealer. This was an annoying problem for sure, however.

DVMResident
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Re: Subaru infotainment issues -can people chime in?

Post by DVMResident » Wed Jun 13, 2018 10:39 am

DW has a '17 Touring Outback since Nov, 2017. She hasn't reported any issues with the infotainment system. I drive it on occasion and had no issue with the infotainment.

Austintatious
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Re: Subaru infotainment issues -can people chime in?

Post by Austintatious » Wed Jun 13, 2018 10:50 am

Is this kind of problem with electronics limited to the Outback? I would have thought the same electronic modules would be installed in other models, like the Forester, for example. Anyone having similar problems with the Forester?

jayk238
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Re: Subaru infotainment issues -can people chime in?

Post by jayk238 » Wed Jun 13, 2018 11:05 am

Austintatious wrote:
Wed Jun 13, 2018 10:50 am
Is this kind of problem with electronics limited to the Outback? I would have thought the same electronic modules would be installed in other models, like the Forester, for example. Anyone having similar problems with the Forester?
Id like to keep it specific to outback for this thread. I have looked extensively on forums and havent seen this for the forrester. Also several of my coworkers and bosses have the forreter within past 2 years. No issues.
Im assuming that the units are slightly different not necessarily in the guts but maybe the outback software builds are slightly different somehow from the forrester. Enough to cause issues w memory leaks etc.

KT785
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Re: Subaru infotainment issues -can people chime in?

Post by KT785 » Wed Jun 13, 2018 12:45 pm

jayk238 wrote:
Wed Jun 13, 2018 11:05 am
Austintatious wrote:
Wed Jun 13, 2018 10:50 am
Is this kind of problem with electronics limited to the Outback? I would have thought the same electronic modules would be installed in other models, like the Forester, for example. Anyone having similar problems with the Forester?
Id like to keep it specific to outback for this thread. I have looked extensively on forums and havent seen this for the forrester. Also several of my coworkers and bosses have the forreter within past 2 years. No issues.
Im assuming that the units are slightly different not necessarily in the guts but maybe the outback software builds are slightly different somehow from the forrester. Enough to cause issues w memory leaks etc.
The Legacy head unity is the same AFAIK given that the Legacy and Outback are essentially the same vehicle . . . so I might recommend checking out LegacyGT.org/forums/ in addition to SubaruOutback.org for additional data points.

Also, given that this issue is specific to model year 2018 and newer, perhaps the title of the thread (and original post) can be clarified; as I stated previously, the 2017 and previous model years have the older head unit which doesn't have these issues.

KT785

galectin
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Re: Subaru infotainment issues -can people chime in?

Post by galectin » Wed Jun 13, 2018 1:03 pm

I have had a 2018 Outback Premium with EyeSight for 5 months and have not had any problems with the infotainment system. The radio, CD player and Apple Carplay all have worked fine.

Jack FFR1846
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Re: Subaru infotainment issues -can people chime in?

Post by Jack FFR1846 » Wed Jun 13, 2018 1:11 pm

Just a piece of information. If you're getting nowhere and your backup camera isn't working when you're backing up, report that to your dealer, to SOA and to the NHTSA. That was a problem with introduction units of the 2017 Impreza (new model that year). I was very eager to drive one of them and they had a full stop sale and would not allow customers to test drive because of a backup camera software problem. I have to think that if they get enough reports of this, something's going to happen.

I don't (yet) have a model year in question. We have a 2013 Crosstrek Limited with the reverse camera and have never had an issue. Tomorrow, I pick up a 2017 Legacy Limited which has the reverse camera but not navigation. I'll keep an eye on it.
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folkher0
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Re: Subaru infotainment issues -can people chime in?

Post by folkher0 » Wed Jun 13, 2018 3:17 pm

Austintatious wrote:
Wed Jun 13, 2018 10:50 am
Is this kind of problem with electronics limited to the Outback? I would have thought the same electronic modules would be installed in other models, like the Forester, for example. Anyone having similar problems with the Forester?
Definitely a problem with 2018 Outbacks. Its a new NAV system this years model. It just buggy.

blevine
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Re: Subaru infotainment issues -can people chime in?

Post by blevine » Thu Jun 14, 2018 7:08 am

Note for those saying “Never again Subaru”.
My first Subaru Outback had an emission control sensor issue that resulted in recall. Orig part was fine, replacement for recall service experienced terrible problems and NEVER resolved. So never fix what aint broke, but also Subaru was useless in fixing a known issue. I also had a chip/sw problem with a different Subaru model, same result, NEVER fixed, but lots of apologies and a gift from SOA.

That said, I had exact same emission control sensor issue in a Ford Mustang many years ago. Many Ford dealers could not figure it out, though eventually one did, and Ford covered the cost with a hidden/secret warrantee.
I found that one company, Bosch, makes the ecs for most brands of car. So when your car manufacturer has issues with electronics, it is rarely something they can fix themselves. Just keep it simple, buy lowest model with least third party electronics. I want wheels, not a mobile infotainment center.

Easy Rhino
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Re: Subaru infotainment issues -can people chime in?

Post by Easy Rhino » Thu Jun 14, 2018 3:51 pm

Wife's 2017 outback's system is mostly okay.

Just yesterday, notice radio spontaneously changing channel 0.2 to one side.

also, if I Bluetooth link my Samsung galaxy S8, and try "not" to link it as a media player, then the Bluetooth phone link blinks in and out

alfaspider
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Re: Subaru infotainment issues -can people chime in?

Post by alfaspider » Thu Jun 14, 2018 4:21 pm

My 2016 WRX STI's system is mostly ok, if rather dated (even for 2016). I've learned not to bother with trying any of the smartphone pairing options (i.e. the pandora app or starlink software). I just use bluetooth to interface with the smartphone, and it doesn't give me too much trouble.

I'm interested in upgrading to the 2019 headunit with carplay if they can be found cheap in a few years and if they are a direct swap.

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