Excellent experience with Vanguard customer service

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bikechuck
Posts: 345
Joined: Sun Aug 16, 2015 9:22 pm

Excellent experience with Vanguard customer service

Post by bikechuck » Mon Mar 12, 2018 3:23 pm

I called today and asked for help executing a transaction that I had not previously done on my own. I had them on speaker phone so I could do this myself as they talked me through it.

My wait time was zero. The Vanguard rep was polite, helpful and knowlegable. My wife listened in and commented about how impressed she was with the high level of customer service.. I was favorably impressed as well.

bondsr4me
Posts: 900
Joined: Fri Oct 18, 2013 7:08 am

Re: Excellent experience with Vanguard customer service

Post by bondsr4me » Mon Mar 12, 2018 3:55 pm

+1 on OP post.

Coincidentally I also had reason to call VG today.
I wanted to speak to a bond trader and was transferred really quick no waiting.
I was online logged into my account and had a question about an issue I was considering.
The guy was very cordial and very helpful.
Good job!

Don

Gnirk
Posts: 838
Joined: Sun Sep 09, 2012 3:11 am
Location: Western Washington

Re: Excellent experience with Vanguard customer service

Post by Gnirk » Mon Mar 12, 2018 5:46 pm

+1 This has always been my experience for the most part.

2015
Posts: 1827
Joined: Mon Feb 10, 2014 2:32 pm

Re: Excellent experience with Vanguard customer service

Post by 2015 » Mon Mar 12, 2018 9:04 pm

I consider myself an endangered species here with respect to Vanguard. I've never had long wait times, never had bad customer service, and have no problem with the website. If I did, I'd simply move my money somewhere else instead of complaining about it. This is exactly what I'm doing with TIAA. In my experience, there's not much of a greater waste of life than throwing good time after bad.

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lakinui
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Joined: Mon Apr 04, 2016 11:19 am

Re: Excellent experience with Vanguard customer service

Post by lakinui » Mon Mar 12, 2018 9:11 pm

I've enjoyed consistently good service from Vanguard representatives

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cfs
Posts: 4154
Joined: Fri Feb 23, 2007 1:22 am
Location: ~ Mi Propio Camino ~

Re: Excellent experience with Vanguard customer service

Post by cfs » Mon Mar 12, 2018 9:19 pm

Positive comments about Vanguard!
I do my business online.
Good luck y gracias por leer / cfs
~ Member of the Active Retired Force since 2014 ~

Finridge
Posts: 467
Joined: Mon May 16, 2011 7:27 pm

Re: Excellent experience with Vanguard customer service

Post by Finridge » Tue Mar 13, 2018 3:53 pm

lakinui wrote:
Mon Mar 12, 2018 9:11 pm
I've enjoyed consistently good service from Vanguard representatives
Me too. Consistently better then most other companies that I deal with (including other financial institutions).

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