Vanguard site is crashed now?

Discuss all general (i.e. non-personal) investing questions and issues, investing news, and theory.
AZAttorney11
Posts: 895
Joined: Wed Jan 21, 2015 11:12 am

Re: Vanguard site is crashed now?

Post by AZAttorney11 »

Whether one was looking to buy, sell, rebalance, or simply check the status of their account or other activity, it is inexcusable for an entire platform to be unavailable during regular market hours. Pathetic technology and reliability on full display from Vanguard today.
miamivice
Posts: 2973
Joined: Tue Jun 11, 2013 11:46 am

Re: Vanguard site is crashed now?

Post by miamivice »

themesrob wrote: Mon Feb 05, 2018 3:32 pm I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
I'm 38 years old.

My entire life, folks have come out with new computer-based systems, and each time they have, the systems have promptly crashed. Or a random event has happened and crashed a system due to unexpected demand. Or normal demand crashed the system. I would love to live in a perfect world where this doesn't happen, but from my experience this is normal and typical. I'm sure it's frustrating for those wanting to make a trade, but not unusual in the world that I have lived in.

It's a 'meh' moment for me.
Fundhunter
Posts: 182
Joined: Sun Mar 11, 2007 9:11 pm
Location: Atlanta

Re: Vanguard site is crashed now?

Post by Fundhunter »

samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
daveydoo
Posts: 1564
Joined: Sun May 15, 2016 1:53 am

Re: Vanguard site is crashed now?

Post by daveydoo »

samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Tax-loss harvesting -- best done at the bottom.
"I mean, it's one banana, Michael...what could it cost? Ten dollars?"
260chrisb
Posts: 1281
Joined: Wed Apr 28, 2010 7:26 pm

Re: Vanguard site is crashed now?

Post by 260chrisb »

I've got access. It's been a good day to buy! Was gonna buy anyway.
inbox788
Posts: 8372
Joined: Thu Mar 15, 2012 5:24 pm

Re: Vanguard site is crashed now?

Post by inbox788 »

Got my order in 45 minutes before close. It's a 3% flash sale!
User avatar
saltycaper
Posts: 2650
Joined: Thu Apr 24, 2014 8:47 pm
Location: The Tower

Re: Vanguard site is crashed now?

Post by saltycaper »

Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
Sometimes doing nothing is the opposite of staying the course. That should be obvious but is often overlooked.
Quod vitae sectabor iter?
User avatar
willthrill81
Posts: 32250
Joined: Thu Jan 26, 2017 2:17 pm
Location: USA
Contact:

Re: Vanguard site is crashed now?

Post by willthrill81 »

Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
I'm one of them! :wink: Though I'm a trend follower, so I wasn't buying today. I'm waiting for my indices to hit my objectively-defined sell point.

But yes, major market moves have a strong tendency to reveal what is otherwise hidden.
The Sensible Steward
AZAttorney11
Posts: 895
Joined: Wed Jan 21, 2015 11:12 am

Re: Vanguard site is crashed now?

Post by AZAttorney11 »

Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
That's not the issue. The issue is that Vanguard lacks the ability to handle a surge in traffic and its customers cannot do anything with their accounts during normal market operations during periods of high volatility. It's not acceptable. There are plenty of legitimate reasons for people to buy, sell, or simply access their account on a given day. The thought that people are defending Vanguard because "why would you need to do something in a down market unless you are a MARKET TIMER" completely misses the point.
RubyTuesday
Posts: 2241
Joined: Fri Oct 19, 2012 11:24 am

Re: Vanguard site is crashed now?

Post by RubyTuesday »

AZAttorney11 wrote: Mon Feb 05, 2018 3:50 pm
Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
That's not the issue. The issue is that Vanguard lacks the ability to handle a surge in traffic and its customers cannot do anything with their accounts during normal market operations during periods of high volatility. It's not acceptable. There are plenty of legitimate reasons for people to buy, sell, or simply access their account on a given day. The thought that people are defending Vanguard because "why would you need to do something in a down market unless you are a MARKET TIMER" completely misses the point.
Completely agree. I wanted to make IRA contribution and DW wanted to add security code text to he account.
“Doing nothing is better than being busy doing nothing.” – Lao Tzu
User avatar
ivyhedge
Posts: 258
Joined: Wed Apr 10, 2013 12:59 pm
Location: A Town of Beans with only one hill remaining

Re: Vanguard site is crashed now?

Post by ivyhedge »

I contribute to taxable each M/W/F, and generally do so at 1545hrs. I was locked out, as well.

Of note: just got in at 1455, but I experienced some hiccups with my security questions.
Polymath.
brainstorming
Posts: 63
Joined: Mon Apr 20, 2009 10:45 am

Vanguard Unavailable for Trading

Post by brainstorming »

[merged this post into the existing topic - moderator prudent]

At 3:30pm on 2/5/2018, Vanguard online, telephone support was unavailable and therefore I was unable to make any trades until after 4:00pm. I wanted to buy more funds but was unable. I finally got through to support at 4:45pm and they told me management was working on the issue and that they were sorry but if I still wanted to buy it would be for 2/6/2018 date. I feel like I got the shaft! Thoughts?
zx14rr
Posts: 30
Joined: Sat Dec 23, 2017 11:22 am

Re: Vanguard site is crashed now?

Post by zx14rr »

When the market goes down some more, Vanguard will be bragging about how their inadequate computer system saved you money.
User avatar
sergeant
Posts: 1849
Joined: Tue Dec 04, 2007 10:13 pm
Location: The Golden State

Re: Vanguard site is crashed now?

Post by sergeant »

willthrill81 wrote: Mon Feb 05, 2018 3:33 pm
themesrob wrote: Mon Feb 05, 2018 3:32 pm I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.
CNBC reporting that almost all major players had their systems go down.
For the ashes of his fathers, And the temples of his gods. | Pensions= 2X yearly expenses. Portfolio= 40X yearly expenses.
DemoEngr
Posts: 61
Joined: Thu Aug 31, 2017 8:01 am

Re: Vanguard site is crashed now?

Post by DemoEngr »

I was in and out multiple times on Schwab, did not do anything but I was curious if based on events and volumes. Maybe I was lucky but no issues with platform.
User avatar
White Coat Investor
Posts: 17409
Joined: Fri Mar 02, 2007 8:11 pm
Location: Greatest Snow On Earth

Re: Vanguard site is crashed now?

Post by White Coat Investor »

Don't buy anything you're not comfortable holding if the market closed for ten years or if you can't access Vanguard.com for a week.
1) Invest you must 2) Time is your friend 3) Impulse is your enemy | 4) Basic arithmetic works 5) Stick to simplicity 6) Stay the course
Fundhunter
Posts: 182
Joined: Sun Mar 11, 2007 9:11 pm
Location: Atlanta

Re: Vanguard site is crashed now?

Post by Fundhunter »

sergeant wrote: Mon Feb 05, 2018 4:04 pm
willthrill81 wrote: Mon Feb 05, 2018 3:33 pm
themesrob wrote: Mon Feb 05, 2018 3:32 pm I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.
CNBC reporting that almost all major players had their systems go down.
Yes, undoubtedly because so many people were trying to sell. Fewer Bogleheads than others I am sure, but enough Vanguard customers to crash the site.
Parthenon
Posts: 475
Joined: Wed Apr 04, 2007 3:44 pm
Location: Illinois

Re: Vanguard site is crashed now?

Post by Parthenon »

willthrill81 wrote: Mon Feb 05, 2018 3:33 pm
themesrob wrote: Mon Feb 05, 2018 3:32 pm I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.
Looks like Yahoo Mail was having some problems today not just in the USA but all around the world.

Ed
"What am I gonna do if I run out of money?"
itstoomuch
Posts: 5343
Joined: Mon Dec 15, 2014 11:17 am
Location: midValley OR

Re: Vanguard site is crashed now?

Post by itstoomuch »

TDAmeritrade was slow, I was able log on and view holdings.
I think? I am on the Amtrak Starlight and there are some mobile/cell blind spots. Anyway no buy orders that are of immediate concern :!:

However, having any brokerage platorm that you cannot access is tantamount to your local bank locking their ATM and doors :annoyed .
YMMV.
GL :sharebeer
Last edited by itstoomuch on Mon Feb 05, 2018 4:29 pm, edited 1 time in total.
Rev012718; 4 Incm stream buckets: SS+pension; dfr'd GLWB VA & FI anntys, by time & $$ laddered; Discretionary; Rentals. LTCi. Own, not asset. Tax TBT%. Early SS. FundRatio (FR) >1.1 67/70yo
ShenziNation

Re: Vanguard site is crashed now?

Post by ShenziNation »

AZAttorney11 wrote: Mon Feb 05, 2018 3:50 pm
Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
That's not the issue. The issue is that Vanguard lacks the ability to handle a surge in traffic and its customers cannot do anything with their accounts during normal market operations during periods of high volatility. It's not acceptable. There are plenty of legitimate reasons for people to buy, sell, or simply access their account on a given day. The thought that people are defending Vanguard because "why would you need to do something in a down market unless you are a MARKET TIMER" completely misses the point.
This. For a massive firm that cannot scale their IT load due to demand speaks volumes of neglecting the back-end infrastructure. If Vanguard was running on a cloud platform like AWS/MS Azure/Google Cloud Platform, you wouldn't be getting 500 Internal Server errors, etc. I was able to log in the second time, but then couldn't see any balances on any of my accounts.
RetireBy55
Posts: 278
Joined: Wed Nov 30, 2016 5:20 pm

Re: Vanguard site is crashed now?

Post by RetireBy55 »

Wow - just as I was considering consolidating most if not all of my accounts at VG.

Think I'll keep my Scottrade accounts after all.

Was able to buy some Realty Income (O) at a 5+% dividend during the flash crash. Missed the bottom but still got a very respectable price.

Thank you, Scottrade for not buckling under the load. Will probably buy some more 5%+ Div stocks tomorrow as the rout continues (buy low, sell high..)

As an IT guy, it's pretty inexcusable to me that a huge company like VG does not have the ability to scale under heavy load. Hard for the CIO to keep their job if that were to happen again..of course, the poor lad/lass probably is given a shoestring budget since it's VG and they just do not seem to make the investments needed to properly run the business.

Food for thought..
ShenziNation

Re: Vanguard site is crashed now?

Post by ShenziNation »

RetireBy55 wrote: Mon Feb 05, 2018 4:28 pm As an IT guy, it's pretty inexcusable to me that a huge company like VG does not have the ability to scale under heavy load. Hard for the CIO to keep their job if that were to happen again..of course, the poor lad/lass probably is given a shoestring budget since it's VG and they just do not seem to make the investments needed to properly run the business.

Food for thought..
There are times when I wonder if VG's IT director/team has ever compared using on-premises datacenter costs to running on AWS/Azure/GCP using a TCO calculator. You can't be too cheap when it comes to IT, you get what you pay for.

I am thinking of moving my VBS account to a trading platform that's cloud based and can handle traffic.
itworks
Posts: 150
Joined: Sat Jan 15, 2011 2:20 pm

Re: Vanguard site is crashed now?

Post by itworks »

Did not try Vanguard today, but logged into Fidelity and did a small-scale rebalance there. Order submitted 20 minute ahead of market close. No issues whatsoever...
TravelGeek
Posts: 4902
Joined: Sat Oct 25, 2014 3:23 pm

Re: Vanguard site is crashed now?

Post by TravelGeek »

daveydoo wrote: Mon Feb 05, 2018 3:43 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Tax-loss harvesting -- best done at the bottom.
Oh, you know that today was the bottom? :twisted:
User avatar
Dale_G
Posts: 3466
Joined: Tue Feb 20, 2007 4:43 pm
Location: Central Florida - on the grown up side of 85

Re: Vanguard site is crashed now?

Post by Dale_G »

no need to log on, still well away from my rebalancing bands. And those who were concerned about the high CAPE numbers should rest slightly easier today.

Hang in there all,

Dale
Volatility is my friend
TravelGeek
Posts: 4902
Joined: Sat Oct 25, 2014 3:23 pm

Re: Vanguard site is crashed now?

Post by TravelGeek »

bad78andy wrote: Mon Feb 05, 2018 4:35 pm There are times when I wonder if VG's IT director/team has ever compared using on-premises datacenter costs to running on AWS/Azure/GCP using a TCO calculator. You can't be too cheap when it comes to IT, you get what you pay for.

I am thinking of moving my VBS account to a trading platform that's cloud based and can handle traffic.
AWS has had outages, too (not specifically today, but in general). And just because you run on someone else’s computer doesn’t mean your system stays up 24/7/365.
Grt2bOutdoors
Posts: 25625
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard site is crashed now?

Post by Grt2bOutdoors »

TravelGeek wrote: Mon Feb 05, 2018 4:42 pm
daveydoo wrote: Mon Feb 05, 2018 3:43 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Tax-loss harvesting -- best done at the bottom.
Oh, you know that today was the bottom? :twisted:
I think this is just a taste of the preview to the main event.
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions
retiringwhen
Posts: 4743
Joined: Sat Jul 08, 2017 10:09 am
Location: New Jersey, USA

Re: Vanguard site is crashed now?

Post by retiringwhen »

tbradnc wrote: Mon Feb 05, 2018 3:17 pm I was able to login at 4:17 EST.
My wife logged in at 3:40ish and I logged in on a different computer around 4:15 from same location. Both times, no issues.

Seems like a bunch of folks wanted to make 3:50pm trades.
User avatar
Mel Lindauer
Moderator
Posts: 35782
Joined: Mon Feb 19, 2007 7:49 pm
Location: Daytona Beach Shores, Florida
Contact:

Re: Vanguard site is crashed now?

Post by Mel Lindauer »

I was just able to get on and make a transaction without a problem.
Best Regards - Mel | | Semper Fi
daveydoo
Posts: 1564
Joined: Sun May 15, 2016 1:53 am

Re: Vanguard site is crashed now?

Post by daveydoo »

TravelGeek wrote: Mon Feb 05, 2018 4:42 pm
daveydoo wrote: Mon Feb 05, 2018 3:43 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Tax-loss harvesting -- best done at the bottom.
Oh, you know that today was the bottom? :twisted:
Of course not, but I see how the day is going and expect little new in the way of global news in the closing 30 minutes of the day's session. Whereas if there were a big rebound in an earlier-opening market, US markets could open substantially higher tomorrow and will be less effective in TLH. Crux with TLH, imo, is swapping as synchronously as possible. I don't care what I hold, but I'd rather capture as much loss as possible in holding it (to offset present gains and to carry forward).
"I mean, it's one banana, Michael...what could it cost? Ten dollars?"
sport
Posts: 12094
Joined: Tue Feb 27, 2007 2:26 pm
Location: Cleveland, OH

Re: Vanguard site is crashed now?

Post by sport »

Vanguard has millions of account owners. If a substantial percentage of them try to access the web site at the same time, that would be enough to bring down most any site.
lostdog
Posts: 5368
Joined: Thu Feb 04, 2016 1:15 pm

Re: Vanguard site is crashed now?

Post by lostdog »

Choy wrote: Mon Feb 05, 2018 3:09 pm C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:
+1
Stocks-80% || Bonds-20% || Taxable-VTI/VXUS || IRA-VT/BNDW
The Wizard
Posts: 13356
Joined: Tue Mar 23, 2010 1:45 pm
Location: Reading, MA

Re: Vanguard site is crashed now?

Post by The Wizard »

If a modern company like Vanguard has 1 million account holders who have accessed their account via the Internet in the past year, then what is the proper IT design for the expected maximum number of simultaneous/concurrent logon sessions?
200,000?
800,000?

IT experts here need to reach consensus if we are to be able to tell Vanguard what to do...
Attempted new signature...
bondsr4me
Posts: 2427
Joined: Fri Oct 18, 2013 7:08 am

Re: Vanguard site is crashed now?

Post by bondsr4me »

I logged-in successfully this afternoon and again just now.
The only issue I had this afternoon was I had to request a text message security code twice.
The first one didn’t come to my iPhone so I required it again.
Received it in a few seconds.
No orders placed, just checking some bonds.

Don
bondsr4me
Posts: 2427
Joined: Fri Oct 18, 2013 7:08 am

Re: Vanguard site is crashed now?

Post by bondsr4me »

lostdog wrote: Mon Feb 05, 2018 4:56 pm
Choy wrote: Mon Feb 05, 2018 3:09 pm C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:
+1
+1....got a chuckle outta that one...😀😀
nasrullah
Posts: 316
Joined: Fri Feb 10, 2017 10:40 am

Re: Vanguard site is crashed now?

Post by nasrullah »

Choy wrote: Mon Feb 05, 2018 3:09 pm C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:
Incoming ROFLCOPTER!

ROFL:ROFL:ROFL:ROFL
___^___ _
L __/ [] \
LOL===__ \
L \___ ___ ___]
I I
----------/
Doing nothing is doing something.
ShenziNation

Re: Vanguard site is crashed now?

Post by ShenziNation »

TravelGeek wrote: Mon Feb 05, 2018 4:45 pm
bad78andy wrote: Mon Feb 05, 2018 4:35 pm There are times when I wonder if VG's IT director/team has ever compared using on-premises datacenter costs to running on AWS/Azure/GCP using a TCO calculator. You can't be too cheap when it comes to IT, you get what you pay for.

I am thinking of moving my VBS account to a trading platform that's cloud based and can handle traffic.
AWS has had outages, too (not specifically today, but in general). And just because you run on someone else’s computer doesn’t mean your system stays up 24/7/365.
AWS has availability zones, regions, load balancers, secondary routing, you design for high availability and scalability. Even if you have a blip, you are up within minutes, not like today where 60 minutes after market close VG site was still unaccessible.

Maybe the VG faithful here don't want to acknowledge what VG isn't doing well; everyone wants a pat on the back.
Seasonal
Posts: 3045
Joined: Sun May 21, 2017 1:49 pm

Re: Vanguard site is crashed now?

Post by Seasonal »

sport wrote: Mon Feb 05, 2018 4:51 pm Vanguard has millions of account owners. If a substantial percentage of them try to access the web site at the same time, that would be enough to bring down most any site.
Apparently it was not enough to bring down other sites with millions of account owners, such as Fidelity.
User avatar
woof755
Posts: 3263
Joined: Sun Aug 05, 2007 2:03 pm
Location: Honolulu

Re: Vanguard site is crashed now?

Post by woof755 »

greg24 wrote: Mon Feb 05, 2018 3:26 pm I demand the site is up so that I can execute my panic trading.
Even if it pertained to me, this kind of snark isn't all that helpful. The market closes at 11am my time (in the fall and winter).
I want the site to be up when I need the site to be up. That's all.
"By singing in harmony from the same page of the same investing hymnal, the Diehards drown out market noise." | | --Jason Zweig, quoted in The Bogleheads' Guide to Investing
themesrob
Posts: 321
Joined: Fri Jul 15, 2016 1:58 pm

Re: Vanguard site is crashed now?

Post by themesrob »

AZAttorney11 wrote: Mon Feb 05, 2018 3:50 pm
Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
That's not the issue. The issue is that Vanguard lacks the ability to handle a surge in traffic and its customers cannot do anything with their accounts during normal market operations during periods of high volatility. It's not acceptable. There are plenty of legitimate reasons for people to buy, sell, or simply access their account on a given day. The thought that people are defending Vanguard because "why would you need to do something in a down market unless you are a MARKET TIMER" completely misses the point.
This. We aren't talking about Joe's Cat Photo Blog, but rather the world's largest mutual fund provider. They should be load tested to the hilt for exactly these types of situations.
wootwoot
Posts: 670
Joined: Tue Jan 27, 2009 6:37 pm

Re: Vanguard site is crashed now?

Post by wootwoot »

OMG the sky is falling. Market timers unite!
bondsr4me
Posts: 2427
Joined: Fri Oct 18, 2013 7:08 am

Re: Vanguard site is crashed now?

Post by bondsr4me »

Not trying to hyjack this thread, but did anyone else see Cramer this afternoon?
He really kinda lost it about the time the DOW was down around 1700 points.
Something to the effects that the market systems were fake, CNBC news was fake.
He was going bonkers....again.
I turned the TV off, and generally I like to watch CNBC.

Don
bondsr4me
Posts: 2427
Joined: Fri Oct 18, 2013 7:08 am

Re: Vanguard site is crashed now?

Post by bondsr4me »

themesrob wrote: Mon Feb 05, 2018 5:06 pm
AZAttorney11 wrote: Mon Feb 05, 2018 3:50 pm
Fundhunter wrote: Mon Feb 05, 2018 3:41 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Exactly! Why would you need to do something today in the down market unless you are a MARKET TIMER? That is NOT "staying the course". I think some people on this site really do not buy into the philosophy.
You make a very valid point.
That's not the issue. The issue is that Vanguard lacks the ability to handle a surge in traffic and its customers cannot do anything with their accounts during normal market operations during periods of high volatility. It's not acceptable. There are plenty of legitimate reasons for people to buy, sell, or simply access their account on a given day. The thought that people are defending Vanguard because "why would you need to do something in a down market unless you are a MARKET TIMER" completely misses the point.
This. We aren't talking about Joe's Cat Photo Blog, but rather the world's largest mutual fund provider. They should be load tested to the hilt for exactly these types of situations.
You make a very valid point.
User avatar
Mithrilman
Posts: 25
Joined: Sun Jan 28, 2018 4:10 pm

Re: Vanguard site is crashed now?

Post by Mithrilman »

I'm a bit surprised this didn't become a news item. I can't seem to find any mention of it.
Remember that there is nothing stable in human affairs; therefore avoid undue elation in prosperity, or undue depression in adversity. -Socrates
User avatar
willthrill81
Posts: 32250
Joined: Thu Jan 26, 2017 2:17 pm
Location: USA
Contact:

Re: Vanguard site is crashed now?

Post by willthrill81 »

Grt2bOutdoors wrote: Mon Feb 05, 2018 4:46 pm
TravelGeek wrote: Mon Feb 05, 2018 4:42 pm
daveydoo wrote: Mon Feb 05, 2018 3:43 pm
samsoes wrote: Mon Feb 05, 2018 3:13 pm Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Tax-loss harvesting -- best done at the bottom.
Oh, you know that today was the bottom? :twisted:
I think this is just a taste of the preview to the main event.
So your crystal ball has cleared up? :wink:

Actually, I think this is just a flash crash and that will be back where we were before long. But who knows...
The Sensible Steward
snowman
Posts: 1477
Joined: Thu Jan 31, 2013 11:59 am

Re: Vanguard site is crashed now?

Post by snowman »

I logged in multiple times throughout the day into Fidelity and TDA. No issues whatsoever. After seeing this thread, I tried to log in to Vanguard just to see if true - yep, no access.

No need to trade for me, but I though other BHs might find this info useful.
cutehumor
Posts: 120
Joined: Mon Oct 31, 2016 4:57 pm

Re: Vanguard site is crashed now?

Post by cutehumor »

Sell! Sell! Stock is gonna drop another ten percent this week by this Friday! :twisted:
bondsr4me
Posts: 2427
Joined: Fri Oct 18, 2013 7:08 am

Re: Vanguard site is crashed now?

Post by bondsr4me »

snowman wrote: Mon Feb 05, 2018 5:16 pm I logged in multiple times throughout the day into Fidelity and TDA. No issues whatsoever. After seeing this thread, I tried to log in to Vanguard just to see if true - yep, no access.

No need to trade for me, but I though other BHs might find this info useful.
I logged in successfully just a few minutes ago...no problem at all.
I used my iPad to login to VG website.

Don
DrGoogle2017
Posts: 2528
Joined: Mon Aug 14, 2017 12:31 pm

Re: Vanguard site is crashed now?

Post by DrGoogle2017 »

RetireBy55 wrote: Mon Feb 05, 2018 4:28 pm Wow - just as I was considering consolidating most if not all of my accounts at VG.

Think I'll keep my Scottrade accounts after all.

Was able to buy some Realty Income (O) at a 5+% dividend during the flash crash. Missed the bottom but still got a very respectable price.

Thank you, Scottrade for not buckling under the load. Will probably buy some more 5%+ Div stocks tomorrow as the rout continues (buy low, sell high..)

As an IT guy, it's pretty inexcusable to me that a huge company like VG does not have the ability to scale under heavy load. Hard for the CIO to keep their job if that were to happen again..of course, the poor lad/lass probably is given a shoestring budget since it's VG and they just do not seem to make the investments needed to properly run the business.

Food for thought..
This is one reason why I still have Scottrade, pretty good execution. Vanguard maybe free but I’m not sure it’s really free.
That said I was able to buy some when it was down 2%, but after that I was thinking of putting in limit order but I was unable to. Maybe it’s best to put in limit order. If it hits then it hits. I never could buy the lowest and sell the absolute highest for the day.
Last edited by DrGoogle2017 on Mon Feb 05, 2018 5:32 pm, edited 1 time in total.
snowman
Posts: 1477
Joined: Thu Jan 31, 2013 11:59 am

Re: Vanguard site is crashed now?

Post by snowman »

bondsr4me wrote: Mon Feb 05, 2018 5:19 pm
snowman wrote: Mon Feb 05, 2018 5:16 pm I logged in multiple times throughout the day into Fidelity and TDA. No issues whatsoever. After seeing this thread, I tried to log in to Vanguard just to see if true - yep, no access.

No need to trade for me, but I though other BHs might find this info useful.
I logged in successfully just a few minutes ago...no problem at all.
I used my iPad to login to VG website.

Don
I was talking about the time this thread just started. I did not post right away. Maybe that should have been clarified.

I just wanted to offer my personal experience since someone suggested other firms had issues too. At that specific time before market closing, I tried to login to all 3. No issues with Fidelity and TDA, no access with Vanguard.
Post Reply