Vanguard site is crashed now?

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DriftWood
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Vanguard site is crashed now?

Post by DriftWood » Mon Feb 05, 2018 3:51 pm

I can't log in. Anyone else has the same issue?

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kelway
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Re: Vanguard site crash now?

Post by kelway » Mon Feb 05, 2018 3:52 pm

Yes... and it makes sense, but dang!

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femur
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Re: Vanguard site is crashed now?

Post by femur » Mon Feb 05, 2018 3:52 pm

Nope! I made a big 'buy' just 10 minutes ago with no issue.

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Mithrilman
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Can't signon to Vanguard

Post by Mithrilman » Mon Feb 05, 2018 3:52 pm

[merged this topic and replies into the existing thread - moderator prudent]

Anyone else? Not a buyer or a seller today, but it is a bit unsettling to not be able to logon...
Remember that there is nothing stable in human affairs; therefore avoid undue elation in prosperity, or undue depression in adversity. -Socrates

wstrdg
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Re: Can't signon to Vanguard

Post by wstrdg » Mon Feb 05, 2018 3:53 pm

same here

wstrdg
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Re: Vanguard site is crashed now?

Post by wstrdg » Mon Feb 05, 2018 3:53 pm

can't log in either

themesrob
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Re: Vanguard site is crashed now?

Post by themesrob » Mon Feb 05, 2018 3:54 pm

yeah, website and app are both down.

iamcam
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Re: Can't signon to Vanguard

Post by iamcam » Mon Feb 05, 2018 3:54 pm

Yes! ME! I'm trying to be a buyer and a seller but can't be either. They have some splainin to do!

newstreetnj
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Re: Vanguard site is crashed now?

Post by newstreetnj » Mon Feb 05, 2018 3:54 pm

I was able to log in just a few minutes ago but the T Rowe Price site is down! :( :(

taguscove
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Re: Can't signon to Vanguard

Post by taguscove » Mon Feb 05, 2018 3:55 pm

Vanguard is apparently getting crushed by client traffic. Just received multiple 500 server errors. While this instance may not be a specific problem for you right now, the fact that Vanguard has issues handling client traffic should be a general concern.

Eazyndn
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Re: Vanguard site is crashed now?

Post by Eazyndn » Mon Feb 05, 2018 3:55 pm

Yes, can’t access. Very disappointing!

doon
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Re: Vanguard site is crashed now?

Post by doon » Mon Feb 05, 2018 3:56 pm

Yup! same here....site not working
"Goal - Win the game before the need to retire"

invsav
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Re: Vanguard site is crashed now?

Post by invsav » Mon Feb 05, 2018 3:57 pm

Ditto here! Can't log on to make a trade (purchase)

frontline
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Re: Vanguard site is crashed now?

Post by frontline » Mon Feb 05, 2018 3:58 pm

It was working till about 3-50pm Eastern Time for me... but down right now.
Phone system does not work either... was on hold and got cut off.

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buccimane
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Re: Vanguard site is crashed now?

Post by buccimane » Mon Feb 05, 2018 3:59 pm

can't log in, very disappointing...
A man convinced against his will is of the same opinion still

Russ68
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Re: Vanguard site is crashed now?

Post by Russ68 » Mon Feb 05, 2018 4:00 pm

Won’t work for me. I wanted to put in a BUY order :D

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woof755
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Re: Vanguard site is crashed now?

Post by woof755 » Mon Feb 05, 2018 4:00 pm

I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.
"By singing in harmony from the same page of the same investing hymnal, the Diehards drown out market noise." | | --Jason Zweig, quoted in The Bogleheads' Guide to Investing

RubyTuesday
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Re: Vanguard site is crashed now?

Post by RubyTuesday » Mon Feb 05, 2018 4:01 pm

I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...

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woof755
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Re: Vanguard site is crashed now?

Post by woof755 » Mon Feb 05, 2018 4:02 pm

RubyTuesday wrote:
Mon Feb 05, 2018 4:01 pm
I was able to get in and make contribution to ira’s and then it went down... pretty disappointing that they can’t handle a little panic trading and calls...
Or, in our cases, buying on a bad day.
"By singing in harmony from the same page of the same investing hymnal, the Diehards drown out market noise." | | --Jason Zweig, quoted in The Bogleheads' Guide to Investing

themesrob
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Re: Vanguard site is crashed now?

Post by themesrob » Mon Feb 05, 2018 4:03 pm

woof755 wrote:
Mon Feb 05, 2018 4:00 pm
I can't get on either.
I'd gladly give back 0.01% in expense ratio to ensure that this doesn't happen.
Not that big a deal, but doesn't inspire confidence. And I'm the biggest VG fanboy I know.
same. it's kind of a big deal for all points of access to your trading platform to go down, regardless of crazy of a day it was. I'm sure there were a lot of people waiting until near the end of the day to put in their mutual fund buys.

AZAttorney11
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Re: Vanguard site is crashed now?

Post by AZAttorney11 » Mon Feb 05, 2018 4:04 pm

Couldn't access Vanguard, but no problems using Fidelity. Sigh...

Paul Romano
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Re: Vanguard site is crashed now?

Post by Paul Romano » Mon Feb 05, 2018 4:06 pm

The iPad app isn't working and it directs you to use vanguard.com

That isn't working either.

Frustrating.

miamivice
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Re: Vanguard site is crashed now?

Post by miamivice » Mon Feb 05, 2018 4:07 pm

Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.

FootballFan5548
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Re: Vanguard site is crashed now?

Post by FootballFan5548 » Mon Feb 05, 2018 4:09 pm

Very Very frustrating.... I know it would never happen, but Vanguard should honor the prices from close today for like the first 10 minutes tomorrow.

I had every intention of going in and buying VTSAX. Awful customer service.

Choy
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Re: Vanguard site is crashed now?

Post by Choy » Mon Feb 05, 2018 4:09 pm

C’mon guys. It’s not a bug. It’s a feature. They call it “stay the course protection” for days like this :wink:

LookingtogetFIRE'd
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Re: Vanguard site is crashed now?

Post by LookingtogetFIRE'd » Mon Feb 05, 2018 4:10 pm

miamivice wrote:
Mon Feb 05, 2018 4:07 pm
Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
I just laughed out loud at this.

I just sent a few texts to friends and family to remind them not to panic and not to sell.

I'm also locked out of Vanguard btw.

RubyTuesday
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Re: Vanguard site is crashed now?

Post by RubyTuesday » Mon Feb 05, 2018 4:11 pm

I would bet traffic at Amazon.com was higher today and much higher on cyber Monday, and they didn’t crash. Pretty disappointing that VG can’t handle client traffic.

RT

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samsoes
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Re: Vanguard site is crashed now?

Post by samsoes » Mon Feb 05, 2018 4:13 pm

Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
"Happiness Is Not My Companion" - Gen. Gouverneur K. Warren. | (Avatar is the statue of Gen. Warren at Little Round Top @ Gettysburg National Military Park.)

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mister_sparkle
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Re: Vanguard site is crashed now?

Post by mister_sparkle » Mon Feb 05, 2018 4:15 pm

I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.

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samsoes
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Re: Vanguard site is crashed now?

Post by samsoes » Mon Feb 05, 2018 4:16 pm

My biggest financial-related concern today is if Quicken will honor the 5-year free Premier subscription many of us signed-up for yesterday.
"Happiness Is Not My Companion" - Gen. Gouverneur K. Warren. | (Avatar is the statue of Gen. Warren at Little Round Top @ Gettysburg National Military Park.)

Seasonal
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Re: Vanguard site is crashed now?

Post by Seasonal » Mon Feb 05, 2018 4:16 pm

I just logged in and got:
Your account information is temporarily unavailable

We apologize for the inconvenience. Please try again later, or contact us for assistance
With a list of contact information.

tbradnc
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Re: Vanguard site is crashed now?

Post by tbradnc » Mon Feb 05, 2018 4:17 pm

I was able to login at 4:17 EST.

onourway
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Re: Vanguard site is crashed now?

Post by onourway » Mon Feb 05, 2018 4:18 pm

This was a good lesson for me today in a reason to consider multiple brokerages. I couldn't place an order with Vanguard, so I did it with my Schwab account instead. Something I'd never considered previously.

RubyTuesday
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Re: Vanguard site is crashed now?

Post by RubyTuesday » Mon Feb 05, 2018 4:18 pm

samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
More like market reminding... noticed it was down, thought, hmm did I make my Backdoor Roth yet? Maybe I should make it and look for TLH opportunities today (no TLH for stocks, but small amount to TLH in bonds)

At any rate, still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume.

gogleheads.orb
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Re: Vanguard site is crashed now?

Post by gogleheads.orb » Mon Feb 05, 2018 4:21 pm

Hmm? at 4:21 I couldn't log in.
Last edited by gogleheads.orb on Mon Feb 05, 2018 4:23 pm, edited 1 time in total.

zx14rr
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Re: Vanguard site is crashed now?

Post by zx14rr » Mon Feb 05, 2018 4:22 pm

What a joke Vanguard is. Can't even afford a computer system that works. I don't know about any of you but I have seen a continuous downgrade of caring about clients starting with Jack Brennan and then accelerating under Bill McNabb. Assets under management is all Vanguard cares about. Maybe Vanguard should use a little of the advertising budget to spend on a computer system.

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AllieTB1323
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Re: Vanguard site is crashed now?

Post by AllieTB1323 » Mon Feb 05, 2018 4:22 pm

AZAttorney11 wrote:
Mon Feb 05, 2018 4:04 pm
Couldn't access Vanguard, but no problems using Fidelity. Sigh...

Yup and this is the reason we maintain parallel accounts at both houses.

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Doc
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Re: Vanguard site is crashed now?

Post by Doc » Mon Feb 05, 2018 4:23 pm

Logged into Schwab at ~3:55 Eastern.
A scientist looks for THE answer to a problem, an engineer looks for AN answer and lawyers ONLY have opinions. Investing is not a science.

Nate79
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Re: Vanguard site is crashed now?

Post by Nate79 » Mon Feb 05, 2018 4:24 pm

Just logged in. No problems.

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dollar_elbow
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Re: Vanguard site is crashed now?

Post by dollar_elbow » Mon Feb 05, 2018 4:25 pm

I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?

iamcam
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Re: Vanguard site is crashed now?

Post by iamcam » Mon Feb 05, 2018 4:25 pm

What an embarrassment for Vanguard. If they're going to be boasting about the trillions of dollars invested with them, they probably should make sure they can handle that traffic when the rubber hits the road. I was trying to log in to buy, and couldn't. I'm VERY annoyed, and might need to take my investments elsewhere.

KyleAAA
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Re: Vanguard site is crashed now?

Post by KyleAAA » Mon Feb 05, 2018 4:26 pm

mister_sparkle wrote:
Mon Feb 05, 2018 4:15 pm
I'm probably not alone in being willing to pay a few basis points more in my VG funds if that meant that their website wouldn't crash during high-demand periods.
You already can in that you can buy their ETFs at a better brokerage. I'm sure there are still a few brokerages with Vanguard ETFs on their commission-free list.

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greg24
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Re: Vanguard site is crashed now?

Post by greg24 » Mon Feb 05, 2018 4:26 pm

I demand the site is up so that I can execute my panic trading.

denovo
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Re: Vanguard site is crashed now?

Post by denovo » Mon Feb 05, 2018 4:26 pm

miamivice wrote:
Mon Feb 05, 2018 4:07 pm
Hmm, it's almost like something remarkable happened today and everyone wants to log in right now.
_+1 :greedy
"Don't trust everything you read on the Internet"- Abraham Lincoln

iamcam
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Re: Vanguard site is crashed now?

Post by iamcam » Mon Feb 05, 2018 4:26 pm

dollar_elbow wrote:
Mon Feb 05, 2018 4:25 pm
I thought that since Vanguard is a fund company, most of its clients are Bogleheads, 401k participants, and institutions, who are generally holding assets long term and do not, or cannot, buy and sell like they are on a trading platform, so they should not be panic buying (I can imagine some Bogleheads will enjoy buying at a discount, but not enough of them to crash everything) or selling. Thus, who are the people who are causing the site to crash? Is it the ETF crowd?
So Vanguard is doing us a favor by melting down on a busy day?

hawkfan55
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Re: Vanguard site is crashed now?

Post by hawkfan55 » Mon Feb 05, 2018 4:27 pm

still somewhat surprised and disappointed that VGG hasn’t designed platform for client volume
I'm sure many here are reluctant to admit they were doing some reallocation towards the end of the "trading day". I did want to transfer (convert) some funds from IRA to Roth IRA. Unfortunately, I received server error messages and could not access my accounts. I also tried calling and could not get through. First time I can remember this happening :annoyed
Last edited by hawkfan55 on Mon Feb 05, 2018 4:29 pm, edited 1 time in total.
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dkturner
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Re: Vanguard site is crashed now?

Post by dkturner » Mon Feb 05, 2018 4:28 pm

samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Are those of us who rebalanced today “guilty” too? :moneybag

themesrob
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Re: Vanguard site is crashed now?

Post by themesrob » Mon Feb 05, 2018 4:32 pm

I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading

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willthrill81
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Re: Vanguard site is crashed now?

Post by willthrill81 » Mon Feb 05, 2018 4:33 pm

samsoes wrote:
Mon Feb 05, 2018 4:13 pm
Ladies and gentlemen who couldn't reach Vanguard:

Were we market timing?

Shame! :mrgreen:
Many were without any doubt, but some weren't (e.g. rebalancing bands, just happened to be a buy day).
“It's a dangerous business, Frodo, going out your door. You step onto the road, and if you don't keep your feet, there's no knowing where you might be swept off to.” J.R.R. Tolkien,The Lord of the Rings

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willthrill81
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Re: Vanguard site is crashed now?

Post by willthrill81 » Mon Feb 05, 2018 4:33 pm

themesrob wrote:
Mon Feb 05, 2018 4:32 pm
I wasn't planning on doing any trading today, but I find it utterly incomprehensible that some folks would make light of an entire platform going down and people being unable to place orders. That's not acceptable on any day. But sure, lolz panic trading
Yes, it doesn't raise one's confidence in Vanguard's operations. I wonder if any other platforms went down today.
“It's a dangerous business, Frodo, going out your door. You step onto the road, and if you don't keep your feet, there's no knowing where you might be swept off to.” J.R.R. Tolkien,The Lord of the Rings

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