Nicolas wrote:I am Flagship level and it means nothing to me. ...
Vanguard service level means nothing to me, either.
Nicolas wrote:I am Flagship level and it means nothing to me. ...
Case59 wrote:There's free Turbotax? Where does one access that? I put "turbotax" into the Vanguard search box, and only got a link to the regular Turbotax paid site.
tfb wrote:A dedicated rep isn't as dedicated as you understand it. A flagship rep I found on LinkedIn said he was assigned to a book of 600 customers. I don't know how dedicated a rep can be to 600 customers.
indexfundfan wrote:From email:We want to make you aware of a change to how you'll interact with Flagship Services. Within the next few weeks, you’ll have direct access to a team of Flagship representatives rather than working exclusively with your assigned representative. You'll still receive the same level of service you've come to expect from our reps ...
Mel Lindauer wrote:Prokofiev wrote:I wont miss my Flagship rep. But I will miss the free TurboTax I have received for the past 10(?) years. The only real perk of Flagship.
Based on the comments on this thread, you're not alone in missing the free TurboTax. Add my name to that list, too.
HueyLD wrote:Come on, folks! If you are flagship, you can afford any version of any tax software.
This was my experience as well. My rep did call every now and then just to check in which was really a waste of her time as well as mine. On the rare occasion that I did call to ask a question and got her (by making advance appointment) she just acted as a gatekeeper and passed me on to someone else. I'd rather just call when I need someone and be able to get to a person who knows the answer to my question.
I am on my third. I rarely speak to them. One guy I spoke with twice due to a large rollover inbound. Another we spoke to once to get an RMD expedited on an inherited IRA (missed a year and almost missed a second year so needed make up). I don't answer their calls any more. In fact, I told them I don't answer calls from anyone I don't know so if they need to speak to me, leave a message on my secure message queue. The calls have stopped.letsgobobby wrote: ↑Sat Oct 07, 2017 9:26 amHas anyone in fact had their Flagship rep dropped? My same rep is still listed on my home page and she is still the one I message with any questions. She personally called me in August to check in on a few things as there had been a lot of necessary activity in my accounts earlier in the year. I have not seen any evidence of her being reassigned or our 1:1 (or 1:600) relationship being altered.
I agree. The Vanguard folks can't help you with your weeds, dishwasher, air conditioner, roof, trees, cars, refrigerator, toilets, and strange noises in your attic. They are practically useless.
You left out sponges. How is anyone going to know when to replace the sponge without this forum?
Thank you. Yes.Eric76 wrote: ↑Sat Oct 07, 2017 12:45 pmThe incessant complaints I read in here about VG customer service reeks of wanting to have your cake and eat it too. VG obviously prioritizes low cost, no frills above all else. If you need personalized attention and hand holding from a financial advisor, call Merrill Lynch and they'll happily connect you to somebody who will take 1% a year to know your name, and all about your family and personal financial issues. If you have a $5 million account the FA might even take you out to dinner or give you luxury box tickets to the game.
Personally, I've chosen to knowingly sacrifice the FA experience in favor of paying a fraction of their fees. In my opinion self directed means self directed.
I only talk to them to fix error/limitations on the web-site. If they fix the web-site, I happily not talk to anyone
I recall watching the 1950's TV series called The Millionaire. I thought how great it would be to receive that much money back then. One millon dollars in 1958 had the same buying power as 8 1/2 million dollars would today.
That's the case with any organization.
LadyGeek wrote: ↑Sat Oct 07, 2017 6:49 pmAt the end of 2016, I unintentionally put an After-tax 401(k) rollover ("Mega back door Roth IRA") into my traditional IRA account. The funds should have gone into my Roth IRA, but they instead got deposited into a settlement fund that had been used for a prior 401(k) to traditional IRA rollover.
Never mind that the Vanguard website implied that I could use the existing settlement fund for this transfer, so I did.* The settlement fund would only allow transfers into my IRA, which is not what I wanted. So, I was stuck with an after-tax IRA contribution.
In February 2017, I asked my Flagship rep to see how this could be fixed. Sorry, no can do.
In June 2017, I asked him again. Sure... let's unwind the transaction. The info was forwarded to the Vanguard Problem Resolution department which unwound the transaction. The settlement fund is not fully fixed, but a corrected 2016 1099-R was issued and the account transactions in my IRA and Roth now reflect what I intended.
Why the change of heart? Maybe the rep was busy in February. In June, he wasn't.
* Don't co-mingle purposes with a settlement fund. If you've used the fund for IRA transactions, don't put funds intended for a Roth into it.
To go into a bit more detail, the settlement fund's balance was 0.00 before this unintended transaction. It has a positive balance due to declared dividends after the transaction was unwound - it should be 0.00. The dividends in the settlement fund should have been part of the unwinding process. That didn't happen.LadyGeek wrote: ↑Sat Oct 07, 2017 6:49 pmIn June 2017, I asked him again. Sure... let's unwind the transaction. The info was forwarded to the Vanguard Problem Resolution department which unwound the transaction. The settlement fund is not fully fixed, but a corrected 2016 1099-R was issued and the account transactions in my IRA and Roth now reflect what I intended.
To be clear, I want to thank a member who helped me understand this process. I can certainly persevere, but first needed help on what, exactly, I needed to do.
... and John Baresford Tipton made it tax-free somehow. Those days were when a million bucks tax-free was a million bucks.One millon dollars in 1958 had the same buying power as 8 1/2 million dollars would today.
^^^ After I posted this, I reviewed my transactions again. Upon further review, my Roth IRA transaction unwind date was also incorrect.LadyGeek wrote: ↑Sat Oct 07, 2017 8:58 pm...To go into a bit more detail, the settlement fund's balance was 0.00 before this unintended transaction. It has a positive balance due to declared dividends after the transaction was unwound - it should be 0.00. The dividends in the settlement fund should have been part of the unwinding process. That didn't happen.
...I got all of the unwound dividend distributions to match my spreadsheet except one fund. It was off by a fractional share in my favor. I sent my spreadsheet back to the Flagship rep and asked him to follow-up on the discrepancy. Did I hear anything back? Nope.