I'm looking for help accessing the Equifax security freeze web page. It just won't load for me at home. I'd really like to access the site from home using my desktop PC. Any ideas you might have would be greatly appreciated.
Here are the details of the problem:
— I can access the Equifax website in general, including their article, "How do I place a security freeze on my Equifax credit file?" here: https://help.equifax.com/s/article/ka13 ... redit-file
— However, when I try the link to the security freeze page in the first paragraph, https://www.freeze.equifax.com/, the page times out:
— I've tried both Firefox and IE (my only two browsers), and neither work.The connection has timed out
The server at www.freeze.equifax.com is taking too long to respond.
The site could be temporarily unavailable or too busy. Try again in a few moments.
If you are unable to load any pages, check your computer’s network connection.
If your computer or network is protected by a firewall or proxy, make sure that Firefox is permitted to access the Web.
— I've tried using my desktop PC (the one I hope to access the site from) and a laptop.
— However: when I was out yesterday with the laptop, I was able to load the page just fine from two different establishments with free (unsecured) wi-fi. So this isn't an internet security setting issue on the computers, as I originally suspected.
— I have DSL internet access, and I use the modem/router provided by the ISP (now Frontier).
— I had initiated the security freeze process at Equifax in 2015 (possibly using a different modem), and I was under the impression the freeze worked, but I never did receive a PIN from Equifax.
Does anyone have any thoughts on what might be blocking access to the specific security freeze web page (https://www.freeze.equifax.com/)? I'd be grateful for any ideas.