Need help getting Gmail back
- Rick Ferri
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Need help getting Gmail back
I need help with Gmail. I changed my password but had forgotten to first change my phone number used in the 2-step verification process. Now I cant log on because the code is being sent to an old number. I tried everything Google suggested, including sending in an Account Recovery form 7 days ago. I received an email through Yahoo from Google stating the process will take 3-5 business days, but have received nothing so far. I tried calling for help, but only got messages and instructions to go the web before the computer hung up.
Does anyone know a phone number for Google where I can actually talk with a human being who can help me?
Thanks
Rick Ferri
Does anyone know a phone number for Google where I can actually talk with a human being who can help me?
Thanks
Rick Ferri
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
Correct me if I am wrong, but it sounds like you know your current password, but can't log in because you can't get the 2 factor authentication code. Is that correct?
When you set up your 2 factor authentication, did you receive a list of 10 backup verification codes? When I set up mine, it provided me that list and I saved it off. If you have those saved (which you should), then when Google asks you for your Authenticator code, you can indicate that you want to use a backup code instead. Enter the backup code and you can log into your account and set up 2 factor authentication on your new phone.
When you set up your 2 factor authentication, did you receive a list of 10 backup verification codes? When I set up mine, it provided me that list and I saved it off. If you have those saved (which you should), then when Google asks you for your Authenticator code, you can indicate that you want to use a backup code instead. Enter the backup code and you can log into your account and set up 2 factor authentication on your new phone.
- Rick Ferri
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Re: Need help getting Gmail back
I do not have the codes.
Rick
Rick
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
Do you know if you set up a separate recovery email address within Google?
When you try to log into Google, have you tried indicating that you forgot or don't know your current password? I haven't tried this myself, but it might give you an option to have a reset email sent to your recovery email address. Then you may be able to use that to get into your account without the two factor. Not sure though. Hope this helps!
When you try to log into Google, have you tried indicating that you forgot or don't know your current password? I haven't tried this myself, but it might give you an option to have a reset email sent to your recovery email address. Then you may be able to use that to get into your account without the two factor. Not sure though. Hope this helps!
Re: Need help getting Gmail back
As a last resort, you could try calling your old phone number and ask the new owner if he can read the verification code from google.
- Rick Ferri
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Re: Need help getting Gmail back
I did this, and changed my password, but was then unable to logon without a verification code, which was sent to my old number.Phil1234 wrote:Do you know if you set up a separate recovery email address within Google?
When you try to log into Google, have you tried indicating that you forgot or don't know your current password? I haven't tried this myself, but it might give you an option to have a reset email sent to your recovery email address. Then you may be able to use that to get into your account without the two factor. Not sure though. Hope this helps!
Rick
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
- Rick Ferri
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Re: Need help getting Gmail back
The number was a business phone, which is no longer in use by anyone.jayjayc wrote:As a last resort, you could try calling your old phone number and ask the new owner if he can read the verification code from google.
Rick
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
Gethuman says there is no human to talk to at Google, so good luck.
- ResearchMed
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Re: Need help getting Gmail back
Can you add that number as a ring-mate number to one of your current phone numbers (if your phone service(s) have this capability)?Rick Ferri wrote:The number was a business phone, which is no longer in use by anyone.jayjayc wrote:As a last resort, you could try calling your old phone number and ask the new owner if he can read the verification code from google.
Rick
Then cancel the add-on, so you'll pay for only one month's service?
Are you concerned that the regular gmail process isn't going to work at all, or is taking longer than you want/need?
RM
This signature is a placebo. You are in the control group.
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Re: Need help getting Gmail back
Probably not worth it. But if you remember the phone company and no one is using the number you may be able to contact the phone company to get a new line using that number.
Regards
QJ
Regards
QJ
Re: Need help getting Gmail back
Gethuman says there is no human to talk to at Google, so good luck.
I don't know if this would work: buy a very cheap prepaid phone and activate it using the old phone number?
https://answers.yahoo.com/question/inde ... 108AAtYfHw
I don't know how precious the gmail address is to you, so this may be too much time/ hassle/ money.
I don't know if this would work: buy a very cheap prepaid phone and activate it using the old phone number?
https://answers.yahoo.com/question/inde ... 108AAtYfHw
I don't know how precious the gmail address is to you, so this may be too much time/ hassle/ money.
Last edited by mhalley on Wed Jun 29, 2016 2:41 pm, edited 1 time in total.
- InvestorNewb
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Re: Need help getting Gmail back
Sadly Google has terrible customer service. I know because it took them over 2 months to give me a refund on my AdWords account, after dozens of emails and phone calls.
I would suggest posting in their Gmail Help Forums:
https://productforums.google.com/forum/#!forum/gmail
I would suggest posting in their Gmail Help Forums:
https://productforums.google.com/forum/#!forum/gmail
My Portfolio: VTI [US], VXUS [Int'l], VNQ [REIT], VCN [Canada] (largest to smallest)
- Rick Ferri
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Re: Need help getting Gmail back
I can't post to the help forum and ask for help signing in unless I'm signed into Gmail, and I can't sign in.
Rick Ferri
Rick Ferri
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
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Re: Need help getting Gmail back
Create a new account to sign in to gmail to postRick Ferri wrote:I can't post to the help forum and ask for help signing in unless I'm signed into Gmail, and I can't sign in.
Rick Ferri
Re: Need help getting Gmail back
This must be very frustrating. Classic Catch 22….
Link to Asking Portfolio Questions
- Rick Ferri
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Re: Need help getting Gmail back
Did this. Thanks. We'll see if it helps.qwertyjazz wrote:Create a new account to sign in to gmail to postRick Ferri wrote:I can't post to the help forum and ask for help signing in unless I'm signed into Gmail, and I can't sign in.
Rick Ferri
Rick
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
The account recovery form can be resubmitted with different information.
There is no one at Google to speak to about this which is a big drawback in using a free service.
Best and easiest solution would be to get the old phone number if you can, as others have said.
There is no one at Google to speak to about this which is a big drawback in using a free service.
Best and easiest solution would be to get the old phone number if you can, as others have said.
Re: Need help getting Gmail back
I would put more effort into getting back the phone number than trying to ask Google to let you in. Call the phone company and try to re-activate that line. Pay 1 month's of service if absolutely necessary. If this is your main email account shared with your friends and family, I think it's worth the expense.
Re: Need help getting Gmail back
Looks like you've tried everything, so you're in Google's hands now.
Just in case you've overlooked something, I haven't seen mentioned yet is whether you might have left Gmail logged into a device that you had forgotten about. Consider any desktops, laptops, tablets, smartphones, and even smart TV devices that might still be logged into your Gmail account. I have half a dozen and have to deal with the security issues of losing any one of them. There's also the possibility that you tagged one of the devices as a trusted device and it still lets you log in without using 2 factors.
Just in case you've overlooked something, I haven't seen mentioned yet is whether you might have left Gmail logged into a device that you had forgotten about. Consider any desktops, laptops, tablets, smartphones, and even smart TV devices that might still be logged into your Gmail account. I have half a dozen and have to deal with the security issues of losing any one of them. There's also the possibility that you tagged one of the devices as a trusted device and it still lets you log in without using 2 factors.
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Re: Need help getting Gmail back
James Fallows wrote about his experience trying to recover his wife's gmail account and emails after it was hacked. He was successful in recovering all the emails. It seemed to have helped that he knew several bigwigs at Google, including Eric Schmidt. It didn't hurt that his son also worked there.
http://www.theatlantic.com/magazine/arc ... ed/308673/
I started backing up my gmail account locally with Thunderbird after reading this article.
http://www.theatlantic.com/magazine/arc ... ed/308673/
I started backing up my gmail account locally with Thunderbird after reading this article.
Re: Need help getting Gmail back
For future reference, keep a copy of the backup codes. Also, use the Google Authenticator app for 2 factor authentication instead of texts. Also, you can designate more than one phone number for verification.
- Rick Ferri
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Re: Need help getting Gmail back
This is probably just short of a miracle - Google looked at my issue, reset my password and I was able recovered all my lost email!
Rick Ferri
Rick Ferri
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
That is very encouraging! Thanks for the update.
Is this something that stemmed from your initial inquiry to Account Recovery or did you get their attention some other way?
Is this something that stemmed from your initial inquiry to Account Recovery or did you get their attention some other way?
Link to Asking Portfolio Questions
Re: Need help getting Gmail back
Did the "account recovery form" finally get Google's attention? It's a good thing then.Rick Ferri wrote:This is probably just short of a miracle - Google looked at my issue, reset my password and I was able recovered all my lost email!
You may have done that already, but you want to have more than one device that will receive the code. I was glad that I could have the code sent to another email address instead of my cell phone when I was out of the country and my cell phone did not work in another country.
Re: Need help getting Gmail back
Wow, glad to hear you got your account back!
- Rick Ferri
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Re: Need help getting Gmail back
Yes. Im now convinced there is a Google God.HueyLD wrote:Did the "account recovery form" finally get Google's attention? It's a good thing then.Rick Ferri wrote:This is probably just short of a miracle - Google looked at my issue, reset my password and I was able recovered all my lost email!
Rick
The Education of an Index Investor: born in darkness, finds indexing enlightenment, overcomplicates everything, embraces simplicity.
Re: Need help getting Gmail back
That knows everything there is to know about you. A price of progress I am willing to pay.Rick Ferri wrote: Yes. Im now convinced there is a Google God.
Rick
A man is rich in proportion to the number of things he can afford to let alone.
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Re: Need help getting Gmail back
I'm very pleased this issue was resolved for you.
--Robert Sterbal |
robert@sterbal.com |
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Re: Need help getting Gmail back
And you immediately updated the phone number used for 2FA?
“Superhuman effort isn't worth a damn unless it achieves results.” ~Ernest Shackleton
Re: Need help getting Gmail back
Just as an FYI for anyone experiencing this in the future, it is frustrating that it takes so long to get a legitimate reset on your account when you have accidentally locked yourself out. But this is for your own good. It prevents attackers from faking account reset requests in order to break into your account. Rest assured that it is better for the company to take their time investigating the request, rather than instantly assume that the request is legitimate. This helps prevent social engineering attacks against your account. Have patience throughout the process and provide all data requested.
As a contrast, look what happened when Facebook did not exercise such caution when they received a fake account reset request: https://www.reddit.com/r/technology/com ... ook_email/
As a contrast, look what happened when Facebook did not exercise such caution when they received a fake account reset request: https://www.reddit.com/r/technology/com ... ook_email/
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Re: Need help getting Gmail back
Print out a set of backup codes now.
The first thing I do whenever I setup 2 factor authentication is print out the backup codes. It's the only way to be sure you won't get locked out accidentally.
The first thing I do whenever I setup 2 factor authentication is print out the backup codes. It's the only way to be sure you won't get locked out accidentally.