Extremely Short 'Stay Logged In' Time

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enki
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Extremely Short 'Stay Logged In' Time

Post by enki » Wed Mar 15, 2017 8:25 pm

I'm not sure why, but for some reason I can only stay logged into this site for a very short amount of time. It seems to vary between an hour and, at most, half a day. Is there a reason for this? I can understand if it was a sensitive site (e.g. bank, etc.), but I can't think of any forum or similarly purposed site that has such an aggressive auto-signout policy in place for no real reason. Most forums I'm a member of will keep me logged in for weeks or months at a time. I can't remember the last time I logged into Facebook.

Checking the "remember me" box has no apparent effect.

Anyway, it was something that has been kind of annoying so I figured I would mention it. If I step away from the computer for a short amount of time and then refresh the site, I have to login before I can see updated posts or comment, etc. It would be nice to extend this out a bit and I can't think of a downside, assuming the forum software was capable of it.

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Re: Extremely Short 'Stay Logged In' Time

Post by LadyGeek » Wed Mar 15, 2017 9:28 pm

You shouldn't be logged out like that. Are you logged in from more than one device?

Did anything change in your cookie settings? You get logged out when the cookies disappear.

Maybe there's something in your brower's profile. What happens if you try this from a different browser?

You could also try this using Firefox or Chrome's private browsing mode, which keeps things separate from your main profile.
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enki
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Re: Extremely Short 'Stay Logged In' Time

Post by enki » Thu Mar 16, 2017 12:03 am

Glad to hear that it isn't the standard policy and I'm an apparent outlier ;).

Yes, I log into the site from my home and work computer. Sometimes on my tablet, but that is generally rare since I'll usually just browse/read from there without being logged in.

The problem does occur on both computers with the same apparent frequency. In the most recent case, between making my original post and just now, I got logged out again. I did not login from any other computer in the interim (though I was logged in from my work computer when I left hours earlier). Since the issues occur without any activity from the other computer in between, I don't think it would be related to the other system triggering it.

I've only tried in Chrome, which I use on both systems. I have not tried resetting cookies or anything like that. Just normal usage and this is the only site that I've had anything similar happen on.

I can certainly try logging in from a different browser to see if that is the cause.

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Re: Extremely Short 'Stay Logged In' Time

Post by Wakefield1 » Thu Mar 16, 2017 1:29 pm

I thought this was a computer/browser/cookies handling issue.
Might play with permissions settings for this one website in Firefox.

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Re: Extremely Short 'Stay Logged In' Time

Post by Pajamas » Thu Mar 16, 2017 4:13 pm

Same here, because of my browser privacy settings. I don't want any website to leave a cookie that tracks my behavior after I leave that website.

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Re: Extremely Short 'Stay Logged In' Time

Post by Dottie57 » Thu Mar 16, 2017 9:57 pm

enki wrote:Glad to hear that it isn't the standard policy and I'm an apparent outlier ;).

Yes, I log into the site from my home and work computer. Sometimes on my tablet, but that is generally rare since I'll usually just browse/read from there without being logged in.

The problem does occur on both computers with the same apparent frequency. In the most recent case, between making my original post and just now, I got logged out again. I did not login from any other computer in the interim (though I was logged in from my work computer when I left hours earlier). Since the issues occur without any activity from the other computer in between, I don't think it would be related to the other system triggering it.

I've only tried in Chrome, which I use on both systems. I have not tried resetting cookies or anything like that. Just normal usage and this is the only site that I've had anything similar happen on.

I can certainly try logging in from a different browser to see if that is the cause.
I have the same problem on a new IPad. Logged out after an hour or so.

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Re: Extremely Short 'Stay Logged In' Time

Post by Mudpuppy » Fri Mar 17, 2017 2:25 am

Are you always navigating from the same landing page (either the forum index or Boglehead's main site) or are you switching between the landing page and bookmarks / Google searches? I seem to recall a similar issue in the past with a user that was switching between http and https due to mixing up the way they were browsing.

If you're doing absolutely nothing else when the cookie is lost, you might be facing a Chrome issue. There's some indications online that Chrome freaks out and deletes session data over trivial issues with the session (such as not being able to load favicon.ico). Switching to Firefox might solve the problem if it's a "Chrome thing".

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Re: Extremely Short 'Stay Logged In' Time

Post by enki » Fri Mar 17, 2017 8:10 am

Mudpuppy wrote:Are you always navigating from the same landing page (either the forum index or Boglehead's main site) or are you switching between the landing page and bookmarks / Google searches? I seem to recall a similar issue in the past with a user that was switching between http and https due to mixing up the way they were browsing.

If you're doing absolutely nothing else when the cookie is lost, you might be facing a Chrome issue. There's some indications online that Chrome freaks out and deletes session data over trivial issues with the session (such as not being able to load favicon.ico). Switching to Firefox might solve the problem if it's a "Chrome thing".
In my case, I am only jumping between the board index page, the individual forum pages and of course the threads within then.

I am not doing any special cookie management (or privacy guard stuff) outside of the Chrome defaults.

I am currently trying it out on IE on my work computer to see if that has any impact. I was logged in yesterday night, but this morning I was logged out again (in IE). I never use IE, so it truly is a default environment with no special plugins, etc. I'll see if I can test again today over the course of a few hours, but even an auto-logout between ~5PM and ~9AM is way too aggressive IMHO for a forum. It should be more like 14-30 days at minimum. In any case, I don't think it's a Chrome issue per se. But even if it was, out of the many, many sites I visit, this is the only one that is having the problem.

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Re: Extremely Short 'Stay Logged In' Time

Post by Peculiar_Investor » Fri Mar 17, 2017 8:29 am

I've always used the "Remember me" function for the BH forum (and other phpBB forums that I frequent). I visit the BH forum on multiple devices, a desktop computer, a laptop, an iPhone and an iPad, using both Chrome and Safari. To the best of my knowledge I've never run into this problem. But I do periodically see reports of it that seem specific to a small subset of users. The challenge is figuring out what's different between the users who don't have a problem and those that do?

What URL are you using to login to the forum? Does it happen on all devices/locations that you use to visit the BH forum?

There are some things you can check at your end. Within your User Control Panel, there is a section to Manage “Remember Me” login keys (link). Can you double-check that page to see that it contains a list of IP addresses and login times that make sense to your habits? Are the IP addresses that it shows IPv4 or IPv6 or a mixture? IPv4 addresses have dots as separators, IPv6 addresses have colons.

If there are no devices/locations where the "Remember Me" function works as expected for you, you might try deleting all the "Remember Me" keys that the board knows about so you get a fresh start. As part of the getting a fresh start, you could also try clicking on the link at the bottom of the page to "Delete all board cookies". We forewarned, doing one or both will cause you to have to login again.
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enki
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Re: Extremely Short 'Stay Logged In' Time

Post by enki » Fri Mar 17, 2017 8:48 am

When logging in, I generally check the "remember me" box, but lately I've stopped since it didn't seem to make a difference. My home connection has IPv6 support (via an HE tunnel), but it doesn't appear that I am using that for BH forum since all my remember me activity, per the link you provided, shows IPv4 addresses. Of the two dozen or so entries in that list, going back to 5/2016, they all come from the same two IPv4 addresses -- my work and home.

98% of the time, I only login from my home or work computer, using Chrome (up until testing IE yesterday and today). On a couple occasions I've logged in via my iPad or iPhone to reply to a comment or make navigating easier (showing new posts since last read, etc.), but most of the time I visit the site on those platforms logged out.

Regarding the URL, I just go to https://www.bogleheads.org/....

I'll wait to see if I get auto-logged out today in the IE instance, but will try the reset option at the end of the day to see if it has any impact. I'll also manually delete any BH related cookies then as a clean slate approach.

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Re: Extremely Short 'Stay Logged In' Time

Post by hudson » Fri Mar 17, 2017 8:55 am

Apologies in advance...you probably already did this...but have you restarted your machines? Are all of your operating systems and browsers up to date?

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Re: Extremely Short 'Stay Logged In' Time

Post by oldcomputerguy » Fri Mar 17, 2017 8:59 am

One other thing you might try is to manually blow out all your browser history (cookies included) and try from scratch. I recently had a browser issue on another site using Chrome that apparently was being caused by a corrupt cookie. Blowing out all the cookies cleared it up. (Of course you'll have to log in again, but apparently you're already having to do that here...)
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enki
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Re: Extremely Short 'Stay Logged In' Time

Post by enki » Fri Mar 17, 2017 9:01 am

hudson wrote:Apologies in advance...you probably already did this...but have you restarted your machines? Are all of your operating systems and browsers up to date?
No apology necessary -- definitely a fair question. And yes :). Not specifically for this problem, but I reboot both my home and office machine at least once a week and everything is kept up to date with OS patches, etc. Since the problem has been affecting me since (I believe) I joined the forum, I don't think it would be related. It finally just got so annoying that I decided to speak up about it 8-).

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Re: Extremely Short 'Stay Logged In' Time

Post by Mudpuppy » Fri Mar 17, 2017 9:56 am

Have you checked your User Control Panel -> Profile -> Manage "Remember Me" screen to make sure that the forum is appropriately storing your session key? If you have the cookie but the forum isn't storing the key, it's like you never even clicked "Remember Me" and it will log you out after about an hour. Here's the direct link to that screen: ucp.php?i=ucp_profile&mode=autologin_keys

And have you cleaned up that list recently? I also recall someone having an issue when that list got too long due to the habit of closing the browser when done instead of selecting Logout. Clearing the list ("Mark all", "Delete marked"), then logging in again seemed to clear up the issue for that user.

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Re: Extremely Short 'Stay Logged In' Time

Post by bertilak » Fri Mar 17, 2017 12:22 pm

When I click on my browser's bookmark for BH there is no problem. I use Chrome.

When I click on a link in a notification email saying that a post has been added I sometimes get prompted to log in.

I suspect a Chrome problem because I only recently noticed this behavior and I recently switched from Firefox to Chrome.

I'll try to pay more attention to see if there is any other factor contributing to this.
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Re: Extremely Short 'Stay Logged In' Time

Post by bertilak » Wed Mar 22, 2017 10:28 pm

bertilak wrote:When I click on my browser's bookmark for BH there is no problem. I use Chrome.

When I click on a link in a notification email saying that a post has been added I sometimes get prompted to log in.

I suspect a Chrome problem because I only recently noticed this behavior and I recently switched from Firefox to Chrome.

I'll try to pay more attention to see if there is any other factor contributing to this.
OK, I ran a little experiment. I changed my default browser to Firefox from Chrome and the problem went away. Once logged in I stay logged in. It was 5 days since my last post. Two days ago I switched back to Chrome and BOOM! I now, two days later after multiple accesses to BH, I get prompted to log in again.
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Re: Extremely Short 'Stay Logged In' Time

Post by zaplunken » Tue May 09, 2017 3:47 pm

I have this same problem. Whether I start a new thread or post in an existing thread if I don't return here withing an hour maybe an hour and a half I have to log back in when I get an email notification of a new post in those threads. I only use this pc, I shut it down every night when I go to bed, I use FF and Win 7 and both are up to date re updates. I do not click the remember me box when I log in. ETA I accept cookies and never delete them. No other website is a problem with having to log back in other than this one.

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Re: Extremely Short 'Stay Logged In' Time

Post by LadyGeek » Tue May 09, 2017 4:08 pm

zaplunken wrote:I do not click the remember me box when I log in.
Try clicking on the "Remember me" box when you log in.
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Re: Extremely Short 'Stay Logged In' Time

Post by zaplunken » Tue May 09, 2017 5:12 pm

LadyGeek wrote:
zaplunken wrote:I do not click the remember me box when I log in.
Try clicking on the "Remember me" box when you log in.
Thank you I will.

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Re: Extremely Short 'Stay Logged In' Time

Post by Blueskies60 » Thu Feb 28, 2019 11:14 pm

I want to cry. I just wrote all my financial information and a really nice post and it was deleted!!! Why was I logged out? And why are you logged out if you're actively writing on the Bogleheads site? I am so bummed out.

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Re: Extremely Short 'Stay Logged In' Time

Post by Dottie57 » Thu Feb 28, 2019 11:18 pm

Blueskies60 wrote:
Thu Feb 28, 2019 11:14 pm
I want to cry. I just wrote all my financial information and a really nice post and it was deleted!!! Why was I logged out? And why are you logged out if you're actively writing on the Bogleheads site? I am so bummed out.
If I am writing a long post, I write it in a text editor and the copy and paste it into a Bh post. I hate losing a post.

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Re: Extremely Short 'Stay Logged In' Time

Post by LadyGeek » Thu Feb 28, 2019 11:41 pm

Blueskies60 wrote:
Thu Feb 28, 2019 11:14 pm
I want to cry. I just wrote all my financial information and a really nice post and it was deleted!!! Why was I logged out? And why are you logged out if you're actively writing on the Bogleheads site? I am so bummed out.
Do you still have your browser open? Hit the back button and you should get back to your post. The browser usually keeps a copy of it. If the tab was closed, you can recover the tab in the browser's history.

The most likely reason you got logged out is because you didn't check the "Remember me" box at the login prompt. It will log you out when you try to post. Don't blame me, I didn't write the software. Always check that box when you login, that's the best I can do to help.

Yes, always copy your post into a separate text editor (notepad) when you are composing a long post.
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Re: Extremely Short 'Stay Logged In' Time

Post by Blueskies60 » Fri Mar 01, 2019 12:29 pm

Thank you so much! My 16 year old son also gave some prudent advice that I will heed going forward. If you're typing anything but a short answer, write your piece in Google docs then cut and paste where you want it. He said he got "burned" in one of his high school classes, (on Blackboard), in a similar way. Lesson learned! Thanks again. :)

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Earl Lemongrab
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Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Fri Mar 01, 2019 1:23 pm

Are you selecting the option to stay logged in?

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Re: Extremely Short 'Stay Logged In' Time

Post by Blueskies60 » Fri Mar 01, 2019 2:50 pm

Hi Earl,

I'm going to look for that option. I haven't used this site much for posting and need to figure out how to use it! Thanks for the suggestion. BS

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Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Fri Mar 01, 2019 2:59 pm

Blueskies60 wrote:
Fri Mar 01, 2019 2:50 pm
Hi Earl,

I'm going to look for that option. I haven't used this site much for posting and need to figure out how to use it! Thanks for the suggestion. BS
When you log in, there's a checkbox. Another problem can be if you're using Firefox private browsing. Closing the tab or window wipes out any cookies.

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Re: Extremely Short 'Stay Logged In' Time

Post by Blueskies60 » Fri Mar 01, 2019 7:03 pm

Great advice Earl! Yes, I was using Firefox ~ maybe that was the problem. From here on out, I'll use Chrome and have the "remember me" box checked. Thanks again!

B.S.

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Re: Extremely Short 'Stay Logged In' Time

Post by zaplunken » Fri Mar 01, 2019 8:32 pm

Never mind!

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Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Sat Mar 02, 2019 12:11 am

Blueskies60 wrote:
Fri Mar 01, 2019 7:03 pm
Great advice Earl! Yes, I was using Firefox ~ maybe that was the problem. From here on out, I'll use Chrome and have the "remember me" box checked. Thanks again!
I might have confused things. Firefox in general works fine. I use it. Private browsing clear cookies when the tab or window is closed. But it wouldn't normally log you out while composing a message. That's most likely not selected the check box during log in.

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Re: Extremely Short 'Stay Logged In' Time

Post by Peculiar_Investor » Sun Mar 03, 2019 9:27 am

LadyGeek wrote:
Thu Feb 28, 2019 11:41 pm
Blueskies60 wrote:
Thu Feb 28, 2019 11:14 pm
I want to cry. I just wrote all my financial information and a really nice post and it was deleted!!! Why was I logged out? And why are you logged out if you're actively writing on the Bogleheads site? I am so bummed out.
Do you still have your browser open? Hit the back button and you should get back to your post. The browser usually keeps a copy of it. If the tab was closed, you can recover the tab in the browser's history.

The most likely reason you got logged out is because you didn't check the "Remember me" box at the login prompt. It will log you out when you try to post. Don't blame me, I didn't write the software. Always check that box when you login, that's the best I can do to help.

Yes, always copy your post into a separate text editor (notepad) when you are composing a long post.
From one of the technology feeds that I follow, Never lose text input in Firefox again with Textarea Cache - gHacks Tech News.
gHacks wrote:Textarea Cache is a browser extension for the Firefox web browser that caches text input automatically so that you may recover it if the browser crashes or something else that is unforeseen happens.

Text that you type on the Internet may get lost under certain circumstances. Say you write a long comment on a blog and before you can hit submit, the browser crashes, the page reloads, or the submitting gets stuck somehow.

When you open the page again, you notice that your comment did not get posted and that your text is not available anymore. Your only recourse is to type the text again, or leave the site if you are too annoyed by the loss.
Sound familiar?

I generally use Chrome so don't have any personal experience with this extension, but thought it might be helpful to anyone using Firefox and encountering this problem.
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Re: Extremely Short 'Stay Logged In' Time

Post by bayview » Sun Mar 03, 2019 10:22 am

My laptop (ancient MacBook Pro) running Firefox very very rarely logs me out. There was an episode around a year ago, IIRC, when this happened, but it resolved.

My iPhone and iPad (Safari) log me out all the time between use, overnight, for example. I do click Remember Me.

Since I can log back in on the iPhone and iPad with my fingerprint, I've stopped letting it bother me.
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Re: Extremely Short 'Stay Logged In' Time

Post by j0nnyg1984 » Sat Jun 01, 2019 4:48 pm

I’m experiencing this, too. I only really browse from my iPhone. Every day (sometimes multiple times a day, I don’t check in here that often) I have to log back in.

This is the only forum I visit that I have this issue on.

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Re: Extremely Short 'Stay Logged In' Time

Post by LadyGeek » Sat Jun 01, 2019 5:41 pm

Be sure to check the "Remember me" box at the login prompt.
Username:
(enter username)

Password:
(enter password)

I forgot my password
Resend activation email

Remember me <--- check this box
Hide my online status this session
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Re: Extremely Short 'Stay Logged In' Time

Post by j0nnyg1984 » Sat Jun 01, 2019 10:04 pm

Just came back, 5 hours, and I was logged out. Will check back again tomorrow :/

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Re: Extremely Short 'Stay Logged In' Time

Post by Peculiar_Investor » Sun Jun 02, 2019 7:45 am

j0nnyg1984 wrote:
Sat Jun 01, 2019 4:48 pm
I’m experiencing this, too. I only really browse from my iPhone. Every day (sometimes multiple times a day, I don’t check in here that often) I have to log back in.

This is the only forum I visit that I have this issue on.
It shouldn't matter, but it might be helpful to assist in debugging if we know what browser are you using on your iPhone? What iOS are you running?

As others have asked, are you checking the "Remember me" box at the login prompt?
Normal people… believe that if it ain’t broke, don’t fix it. Engineers believe that if it ain’t broke, it doesn’t have enough features yet. – Scott Adams

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Re: Extremely Short 'Stay Logged In' Time

Post by j0nnyg1984 » Sun Jun 02, 2019 11:00 am

Yep, logged out again.

Everything is stock / OEM settings on my iPhone. Safari, I guess?

Now I can’t even post a picture? “Not possible to determine dimensions of the image” [What --admin LadyGeek] is going on here?

http://i.imgur.com/sQP6Hf8.jpg

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Re: Extremely Short 'Stay Logged In' Time

Post by LadyGeek » Sun Jun 02, 2019 12:42 pm

The image size of (750px × 1,334px) (width x height) is larger than the (1200px x 1200px) limit allowed for displaying images inside a forum post. The image exceeds the height limit.

However, the link shows the image. I don't see anything wrong, but I don't use Safari.
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elpollo
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Re: Extremely Short 'Stay Logged In' Time

Post by elpollo » Mon Jun 24, 2019 3:47 pm

hmm, 2 years of posts about being auto-logged out, sure seems like a 'feature not a bug' to me.

maybe this could be a 'pinned' post

BH seems to be the only non-banking site that I experience doing this , no matter what browser nor settings.

How about an option to change it to 6 hours or something :(
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Earl Lemongrab
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Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Mon Jun 24, 2019 11:45 pm

elpollo wrote:
Mon Jun 24, 2019 3:47 pm
hmm, 2 years of posts about being auto-logged out, sure seems like a 'feature not a bug' to me.

maybe this could be a 'pinned' post

BH seems to be the only non-banking site that I experience doing this , no matter what browser nor settings.

How about an option to change it to 6 hours or something :(
Not sure what you mean. Most of us don't experience this, so it definitely isn't a feature. Some people do.

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Re: Extremely Short 'Stay Logged In' Time

Post by elpollo » Tue Jun 25, 2019 1:15 pm

I'm an advanced user, of many years, only banking sites are auto-logging me out, and BH , it's a design choice by someone at BH , perhaps with cookie policy
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Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Tue Jun 25, 2019 3:12 pm

elpollo wrote:
Tue Jun 25, 2019 1:15 pm
I'm an advanced user, of many years, only banking sites are auto-logging me out, and BH , it's a design choice by someone at BH , perhaps with cookie policy
What is a design choice, exactly? It's not extremely short login time, as many of us don't see that. My own anecdotal input is that I don't experience forced logout more than about once a month at the most.

The forum mostly uses PHPBB with default settings. Probably here as well. I know some cases of logout turned out to be people not selecting the "stay logged in" setting. So the option is there to avoid auto-logout, although it seems not to work for everyone.

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Re: Extremely Short 'Stay Logged In' Time

Post by RetiredAL » Tue Jun 25, 2019 3:29 pm

elpollo wrote:
Tue Jun 25, 2019 1:15 pm
I'm an advanced user, of many years, only banking sites are auto-logging me out, and BH , it's a design choice by someone at BH , perhaps with cookie policy
I concur that its short. Too many times I've started a post, had something come up, and when I return, I find I have timed out. And no, I don't want to stay logged on forever.

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Earl Lemongrab
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Joined: Tue Jun 10, 2014 1:14 am

Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Tue Jun 25, 2019 3:31 pm

RetiredAL wrote:
Tue Jun 25, 2019 3:29 pm
elpollo wrote:
Tue Jun 25, 2019 1:15 pm
I'm an advanced user, of many years, only banking sites are auto-logging me out, and BH , it's a design choice by someone at BH , perhaps with cookie policy
I concur that its short. Too many times I've started a post, had something come up, and when I return, I find I have timed out. And no, I don't want to stay logged on forever.
If you're not selecting that, then you get logged out of course. When you choose "stay logged in" you can just log out manually when done.

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elpollo
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Re: Extremely Short 'Stay Logged In' Time

Post by elpollo » Tue Jun 25, 2019 5:46 pm

Lemon,

there is no 'stay logged in' radio-box , there is only 'remember me' ...... there must be some session cookie that if denied (maybe because its a 3rd party cookie or something) , that is making *Only BH site time out

maybe on a smart phone things operate differently, when BH is the Only site (besides banking sites) seems obvious to me it's the site design , maybe to save BH resources or "security" or "for the users security" etc
Discussions should be conducted without fondness for dispute or desire for victory. - Benjamin Franklin

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Earl Lemongrab
Posts: 7270
Joined: Tue Jun 10, 2014 1:14 am

Re: Extremely Short 'Stay Logged In' Time

Post by Earl Lemongrab » Tue Jun 25, 2019 6:10 pm

elpollo wrote:
Tue Jun 25, 2019 5:46 pm
Lemon,

there is no 'stay logged in' radio-box , there is only 'remember me' ...... there must be some session cookie that if denied (maybe because its a 3rd party cookie or something) , that is making *Only BH site time out
I see that you're correct, it's "Remember Me". I don't know if that changed with one of the updates or I misremembered. I rarely see that because I never log out. As far as mobile, I can't comment.

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elpollo
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Re: Extremely Short 'Stay Logged In' Time

Post by elpollo » Wed Jun 26, 2019 2:16 am

it appears that "remember me" actually means "don't auto-log me out"

so mystery solved apparently
Discussions should be conducted without fondness for dispute or desire for victory. - Benjamin Franklin

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