best buy does not just swap it out for a new one, they send it to 'diagnostics' and try to fix it. of course, i never buy those extended warranties... terrible idea on most things (except maybe laptops). however, at best buy service desk, it worked perfectly (of course) for the 20 seconds they tried it. they said if it goes to diagnostics, and they don’t find anything wrong either, i’ll be charged $35 to get back my broken DVD/VCR player that they've certified as 'perfect'... grrrrrr. the guy explaining this to me was a jerk at the counter, talking over me, just being a major league a-hole, almost insinuating that i was scamming or something.
so, what is the ethical thing for me to do here?
scenario 1) they find it faulty, i get a new machine. end of story. (not likely)
scenario 2) i get a call in two weeks “mista chuck D: it’s fine. you owe us $35. come get your old, working machine"... options:
- A) i pay the money, take it home, somehow *really* break it such that it will not work, but so that they cannot determine it was sabotage, and i get a new machine
B) buy a new identical machine, put in the old one that they certified to be ‘working perfectly’ and bring it back as a return. i get a new machine that works, plus no add’l $. they get their ‘perfect machine’ back.
C) work out some kind of deal w/ store manager, where best buy and myself each pay partial for a new machine and/or refund on / store credit on the broken one
D) bring in some older slightly scratched DVDs that work everywhere else and make them keep watching it until it fails. have them waive the $35 (of course) and i get a new machine. “but sir, our warranty doesn’t cover not playing damaged DVDs. it plays new DVDs just fine”. then, maybe back to option C.
E) don’t pay to get back a broken machine. cut losses, move on, get a replacement, if they won’t budge on refund or negotiate.
EDIT: changed title for "closure"