Now, almost 3 months later, the required repair part is still not available. My case has been moved up to the car company’s corporate level. Still no replacement part though.
At this point, unless the part is available soon, the car company is prepared to offer a buyout for my car.
I’d prefer not to reveal the make and model of the car. It is a nice, small, 2015 car I bought new. It’s economical overall. It has about 85,000 miles on it, has been well maintained, is in good shape, and I know its history. It’s a car I trust and intended to keep for 5 or more years.
What I want is my car back in good working order. But that’s seems to be a diminishing prospect.
The car company has asked for the original sales contract, all dealer & all independent service records, and current registration. I’m not sure why they need all of this. They have my car.
If I can’t get my car back, I am just looking for a fair settlement and to move on. However, to buy a reliable car I can trust (likely used), it may cost much more than the final buyout offer.
When received, how will I know if the offer is fair? I don’t have the car so I can’t take it in for an evaluation or estimate from a 3rd party.
- Do I holdout for the replacement part? The car company has no ETA on the required part.
- Is this an issue to bring up with my auto insurance company?
- Do I need a lawyer?
- Other considerations?