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Chase not paying $200 new account bonus

Posted: Tue Mar 24, 2020 10:07 pm
by dhemming88
Opened a new Chase Total Checking account to take advantage of a $200 bonus being offered for Grubhub drivers who withdraw their earnings to their new Chase checking.

I've met all the stipulations, today is the 10th business day, still no bonus. I called customer service today, on hold for 40 minutes. She tells me that I need to "talk to Grubhub." I call Grubhub, they say the promotion is still valid as long as it's posted on their website.

I've read elsewhere that Chase can give customers the run around when trying to get bonuses. Any thoughts, advice? Thanks.

I will update if/when I receive the bonus.

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Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 2:56 pm
by Nate79
I do not know about your particular bonus but I got bonuses paid without issue from Chase. I made sure to follow all of the fine print of the offer. You probably want to provide a link to the offer so that others may comment about the specifics such as when they promise to pay the bonus. But if it has only been a few days then I would keep waiting.

Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 3:03 pm
by sailaway
Today is the 10th business day including when you first made a transaction or after your first transaction cleared?

Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 3:07 pm
by nalor511
I don't bother with Chase/BoFA/Citi bonuses that involve a Checking-type account/deposit, not worth the effort due to things like this.

Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 3:08 pm
by SteelCityMD
Chase has great customer service. You did it wrong though. Use their secured message service and wait 1-2 days for a response.

They match and help with all kinds of offers.

Spend 45 seconds typing your message, have some patience, and enjoy your day!

Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 3:24 pm
by HomeStretch
Have you checked the reddit thread about this offer (google “grub hub chase bonus”)? It might give you an idea of how long it took for others to receive their bonus. The offer says the bonus will be paid within 10 business days of the transfer. If today is the 10th business day, try waiting a day or two to see if it shows up.

Re: Chase not paying $200 new account bonus

Posted: Wed Mar 25, 2020 4:18 pm
by dhemming88
sailaway wrote:
Wed Mar 25, 2020 3:03 pm
Today is the 10th business day including when you first made a transaction or after your first transaction cleared?
The terms state you will receive the bonus within 10 business days after you make your first Grubhub cash out. My first cash out shows a date of March 10th, 2020. Although maybe they start the 10 business days a few days after the date the cash out actually is shown in your account.

Thanks for the tip about the secured message service. The phone hold times right now are insane because of COVID.

I have checked all the Reddit threads related to this specific offer. There are a few drivers who have confirmed receiving their bonus within the 10 business days, some within as little as 4 days. I have yet to see anyone post that they received their bonus after 10 business days. There are some who posted that they are still waiting for their bonus, although they have not replied to their posts so I can't be sure what ultimately happened to them.

Re: Chase not paying $200 new account bonus

Posted: Wed Apr 15, 2020 4:12 pm
by dhemming88
Update: I ended up filing a complaint with the CFPB which caused Chase Executive customer service to reach out to me. After about a week of back and forth, they paid out the $200 bonus today.

Re: Chase not paying $200 new account bonus

Posted: Wed Apr 15, 2020 4:20 pm
by HomeStretch
Glad to hear your tenacity paid off!

Re: Chase not paying $200 new account bonus

Posted: Wed Apr 15, 2020 4:23 pm
by dhemming88
HomeStretch wrote:
Wed Apr 15, 2020 4:20 pm
Glad to hear your tenacity paid off!
It's funny, last night I decided to give up, regretting how much time I had spent on this matter.

Re: Chase not paying $200 new account bonus

Posted: Wed Apr 15, 2020 4:28 pm
by student
dhemming88 wrote:
Wed Apr 15, 2020 4:23 pm
HomeStretch wrote:
Wed Apr 15, 2020 4:20 pm
Glad to hear your tenacity paid off!
It's funny, last night I decided to give up, regretting how much time I had spent on this matter.
So end up working for the money.

Re: Chase not paying $200 new account bonus

Posted: Thu Apr 16, 2020 11:59 pm
by krafty81
Chase bonuses are a scam. I did a 75K transfer in kind to get their 1000 dollar bonus from youinvest. Took them THREE MONTHS to transfer the money, then they showed me fine print that, since my account wasn't funded in 45 days from opening, I could not get the bonus. LIke it was my fault. I did a BBB complaint and ended up talking to somebody from the executive office who was an idiot. They eventually gave me the 1K. So done with Chase.

Re: Chase not paying $200 new account bonus

Posted: Fri Apr 17, 2020 12:43 am
by dhemming88
krafty81 wrote:
Thu Apr 16, 2020 11:59 pm
Chase bonuses are a scam. I did a 75K transfer in kind to get their 1000 dollar bonus from youinvest. Took them THREE MONTHS to transfer the money, then they showed me fine print that, since my account wasn't funded in 45 days from opening, I could not get the bonus. LIke it was my fault. I did a BBB complaint and ended up talking to somebody from the executive office who was an idiot. They eventually gave me the 1K. So done with Chase.
$75,000? I would have lost my mind, although for me that is a sum of money I have never come close to.

Re: Chase not paying $200 new account bonus

Posted: Fri Apr 17, 2020 4:35 am
by grettman
I have received 4 chases bonuses over the years. One just a few months ago. Zero problems.

Re: Chase not paying $200 new account bonus

Posted: Fri Apr 17, 2020 7:32 am
by bottlecap
10 days? Not surprising. It’s a little crazy to expect the bonus immediately.

I’d spend sleepless nights worrying about it only if I didn’t get it after 30 days.

JT