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How often do you return items purchased online?

Posted: Wed Jul 24, 2019 12:51 pm
by louiethelilac
We spend about $1,500 per year on online shopping (mostly on Amazon). We're happy with about 80% of our purchases. For the other 20%, I find myself getting too lazy to return anything below $20. Sometimes I rationalize it by thinking I still might get some use of it (as a spare "something"), even though it will probably end up as clutter. Clearly retailers bank on the fact that many buyers won't return small ticket items. Wondering if others have an explicit threshold ($$ amount) whereby they won't bother to print out the return label, tape up the package, and drop it into the UPS box, or whether most are disciplined enough to return anything they are not 100% satisfied with.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 12:55 pm
by Sandtrap
louiethelilac wrote:
Wed Jul 24, 2019 12:51 pm
We spend about $1,500 per year on online shopping (mostly on Amazon). We're happy with about 80% of our purchases. For the other 20%, I find myself getting too lazy to return anything below $20. Sometimes I rationalize it by thinking I still might get some use of it (as a spare "something"), even though it will probably end up as clutter. Clearly retailers bank on the fact that many buyers won't return small ticket items. Wondering if others have an explicit threshold ($$ amount) whereby they won't bother to print out the return label, tape up the package, and drop it into the UPS box, or whether most are disciplined enough to return anything they are not 100% satisfied with.
There are no good retailers in our area so DW and I buy a "lot" and return a "lot".
There is no threshold for returns. Why waste money on something that's marginal no matter the cost.
And, clothes and shoes that don't fit. Absolutely return.
j
*suggestion to all, use the Amazon.Smile to donate to support the forum.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 12:55 pm
by mak1277
For apparel, very often...probably over 50% of the time unless I'm buying something I already have and just want more of. I will buy 5 or 6 versions of something and keep one.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 12:58 pm
by OnTrack2020
Extremely rarely....just not worth the time or effort, unless it's a larger item that also costs more money, then I will take the time.

The last item I returned was furnace filters. They came in a large box, and between the time I purchased them and the time I returned them, we ended up having a new unit installed (not planned), so they were taking up space in our home, plus they also cost a fair amount of money.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 12:59 pm
by daheld
We always buy things online that are free to return, and my wife buys stuff that we wind up returning quite frequently.

She will often purchase extra items to qualify for free shipping, then return the extra items to a brick and mortar store.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:05 pm
by HomeStretch
I return any item purchased that I don’t like or do not use (like home project leftovers). I did a major declutter awhile back and don’t like anything “extra” around the house unless it’s a product we use often that I purchased on sale in bulk.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:08 pm
by 02nz
I probably return more than average. Maybe 15-20%. Twice over the last decade I've gotten an email from Amazon, nicely worded but basically, you're returning too much stuff. Brick and mortar retailers will also cut you off if you return too much, but I haven't come across this yet.

With Amazon now it's generally possible to have the delivery stopped midway if you change your mind, and if you actually need to send something back there's dropoff at Kohl's, no packing needed, so it's pretty easy.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:09 pm
by barnaclebob
When my wife orders clothes, maybe 50% of it will go back but that is expected and even encouraged by the sellers in that department.

On other items its probably under 5%. I'll return an item of any $ value if the return shipping is free.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:10 pm
by abyan
I return nearly 100% of what I buy on Amazon if I'm not happy with the purchase. It's easy to return stuff, they already gave you the box! And I just drop the box at the local UPS, which is also easy.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:12 pm
by littlebird
Very rarely. I’m usually satisfied with my Amazon purchases.I have learned, however, not to buy clothes from Amazon. Nor canned goods, which invariably arrived pre-dented. I’d say I return about 5%.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:20 pm
by Dottie57
I return clothes all of the time. Other items less so.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:24 pm
by fposte
Clothes and shoes probably 75-80%, bought with that intention. As has been said, that's pretty normal for online clothes shopping.

Amazon and other non-clothes stuff, more since a physical location moved in down the block from my office; before then I generally wouldn't bother if it was just a taste call and the item was low-cost.

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:25 pm
by runner3081
Very rarely on things I purchase myself.

If they are gifts, nearly all of them :)

Re: How often do you return items purchased online?

Posted: Wed Jul 24, 2019 1:41 pm
by Jack FFR1846
Never.

If something is wrong, and because most Amazon stuff ships from China, and Chinese businesses pay nearly nothing for shipping here, but would have to pay a lot to ship back, anytime something isn't right, they send me a replacement and tell me to keep whatever wasn't right.

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 9:13 am
by Garfieldthecat
Me: Very rarely

Wife: A lot! :D

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 9:22 am
by Miguelito
Hardly ever.

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 9:38 am
by remomnyc
Non clothing and shoes, almost never. I found that I was returning 80% of clothing and shoes, so I stopped buying them on-line unless it was a replacement for something I already had.

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 9:52 am
by adamthesmythe
I did it once, a non-functional item.

But then I don't buy stuff like clothing and shoes.

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 11:09 am
by 123
We return maybe 5% of what we buy online from Amazon. Could easily go a year without any return and then 2 or 3 for various reasons.

We had an interesting experience with a recent Amazon return. It was an under $5 item. We coded the return as "arrived too late", even though it arrived the day after we ordered it as expected (yeah I know we were pushing it). Amazon said they were processing the return credit but said we did not have to ship back the item.

Not often

Posted: Thu Jul 25, 2019 11:57 am
by Bogle7
We spent $3500 with Jeff Bezos in 2018.
Returned 1-2 items.
For some reason, he did not ask us to return the ceramic platter that arrived in 50 pieces.

Re: How often do you return items purchased online?

Posted: Thu Jul 25, 2019 2:11 pm
by FIREchief
If I'm not happy with it, I return it. Doesn't matter if it's a $1 item (assuming free return shipping) or a $1000 item.