I find this to be outrageous and pathetic on several different levels:Subject: We've updated your Paperless Terms
Open emails regularly to continue receiving notifications.
Re: Your Capital One account ending in XXXX
Recently, we updated the Paperless Terms & Conditions for your account. We'’ve modified the Terms to make it clear that you'’ll need to open a Capital One email once every 12 months to continue receiving email notifications like statement ready alerts.
Please keep in mind, you can sign in to your account to update your paperless settings.
- I immediately checked the Capital One website, and could not find any reference to any "Paperless Terms & Conditions".
- I called Capital One and talked with a rep who was nearly impossible to understand. From what I was able to ascertain, he was willing to mail and/or email the T&C to me, but getting them via email would have required me to use some kind of extra authentication to allow for a "secure" download (as if the T&C are a secret), so I declined the email option.
- A few days later I ended up receiving a paper copy of the T&C, but they are just the standard T&C available on their website - with, again, no reference to "paperless" anywhere.
- Most importantly, it's none of Capital One's business whether I opened an email or not.
TL;DR: Capital One will stop sending email notices unless you let them spy on your emails. Your thoughts? Spoiler alert: I think this is idiotic, and I will take my business elsewhere if they carry through with this threat.