I had the same problem in that the page told me it would take 3-5 days. I tried calling them, and I was told I would hear back from them in 3-5 days. The CSR did not tell me about the credit freeze issue. I learned about it only from reading your comment. I will try and call back tomorrow, but on the whole I find it a little frustrating that their operators don't seem to know how to verify the application process or how to lift it (your experience).deanmoriarty wrote: ↑Tue Oct 16, 2018 11:24 amCan anyone shed some light on the timing required to open an account? Here's what I did:
1) Yesterday I opened an account online: it just told me the application was submitted and I should hear back in 3-5 days.
2) Today I called to inquire about the status, and they told me I should lift my credit. Still unclear why they waited for me to call them, rather than them reaching out to me after the submission, if they detected the problem?
3) I went online and lifted my credit with Chexsystems, Transunion and Experian.
4) Called again, the operator said she left a note for the other department about me lifting the credit, and I should hear back in a few days. Typically, when I open a new credit card, at this step the operator just confirms and approves my application.
Is this the best I can do? I'm usually not in a rush for an account, but since the money needs to be transferred by 10/31 I'm trying to make sure I can meet the deadline, and sometimes bureaucracy can take longer.
If I don't hear back in 2-3 days, I may just open another account with a different email -- since I have my credit unfrozen now, the creation should work. Given that it might take 3 or so days to set up an ACH link to an external account and another 2-3 days to transfer money over, this delay is a little annoying.