Social Security website

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mouses
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Social Security website

Post by mouses » Mon Jan 22, 2018 6:58 am

I went to the SS website for the first time in maybe a year, and found that it says it normally is not open 24/7 any more? Anyone know what that's about? It's not like they need humans if someone wants to read information at 2am.

I assume the fact that it is not open now even though it is within its stated hours is thanks to the government shutdown. :annoyed

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FiveK
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Re: Social Security website

Post by FiveK » Mon Jan 22, 2018 7:23 am

That's a reasonable guess.

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HueyLD
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Re: Social Security website

Post by HueyLD » Mon Jan 22, 2018 7:30 am

mouses wrote:
Mon Jan 22, 2018 6:58 am
I went to the SS website for the first time in maybe a year, and found that it says it normally is not open 24/7 any more? Anyone know what that's about? It's not like they need humans if someone wants to read information at 2am.

I assume the fact that it is not open now even though it is within its stated hours is thanks to the government shutdown. :annoyed
Call your congress(wo)man and senators.

Dottie57
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Re: Social Security website

Post by Dottie57 » Mon Jan 22, 2018 7:39 am

And yet irs.gov is open

KATNYC
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Re: Social Security website

Post by KATNYC » Mon Jan 22, 2018 8:10 am

It's been down for a couple of days. I tried to get my 2018 SSA statement. Not sure if it shutdown on Friday at midnight when the government shutdown since I did not check until Saturday.

billyt
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Re: Social Security website

Post by billyt » Mon Jan 22, 2018 8:17 am

I logged in to My Social Security yesterday and downloaded a statement without any problem.

Ron
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Joined: Fri Feb 23, 2007 7:46 pm

Re: Social Security website

Post by Ron » Mon Jan 22, 2018 8:18 am

Service Hours
My Social Security is available during the following service hours (Eastern Time)

Day Service Hours
Monday - Friday 5:00 a.m. - 1:00 a.m.
Saturday 5:00 a.m. - 11:00 p.m.
Sunday 8:00 a.m. - 11:30 p.m.
Federal Holidays Same hours as the day the holiday occurs
------------------------------------------------------------------------------------------------------------------------------------------------------------------------------
I assume it is down overnight in order to run the daily batch updates. Remember, the government is still running "old" systems and still have service interruptions in order to update records/files.

I was able to get on the site yesterday (01/21) with no problem. However, it is unavailable this morning. It could be a myriad of problems, depending on system failure or tied to the current "situation".

FWIW,

- Ron

Small Law Survivor
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Re: Social Security website

Post by Small Law Survivor » Mon Jan 22, 2018 8:27 am

8:30 a.m. E.S.T. Monday morning:

"We are sorry, but this service is not available at this time"

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HueyLD
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Re: Social Security website

Post by HueyLD » Mon Jan 22, 2018 9:01 am

The ssa.gov site is up and running as usual.

However, the mysocialsecurity.gov site is still down, probably due to routine maintenance lasting longer than usual.

jpelder
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Location: Charlotte, NC

Re: Social Security website

Post by jpelder » Mon Jan 22, 2018 10:21 am

HueyLD wrote:
Mon Jan 22, 2018 9:01 am
The ssa.gov site is up and running as usual.

However, the mysocialsecurity.gov site is still down, probably due to routine maintenance lasting longer than usual.
Not to mention that the routine maintenance is probably performed by an employee who is "non-essential"!

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Conch55
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Re: Social Security website

Post by Conch55 » Mon Jan 22, 2018 2:33 pm

I was able to login to the my Social Security website a few minutes ago. I was not able to access the site earlier today as others have mentioned. Possibly related to the Senate agreement to fund.

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