Fidelity web snafu

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TheGreyingDuke
Posts: 1305
Joined: Fri Sep 02, 2011 10:34 am

Fidelity web snafu

Postby TheGreyingDuke » Mon Jun 19, 2017 8:19 am

A recent thread (mostly) lambasted Vanguard's website, with which I have rarely had problems.

Today, trying to log into Fidelity's site I get a password error message telling me that if I use a password manager (I use LastPass) I need to manually enter my password and username. That is a 30 character password and after several tries, I bail.

I think I will give them a call.
"Every time I see an adult on a bicycle, I no longer despair for the future of the human race." H.G. Wells

ryman554
Posts: 643
Joined: Sun Jan 12, 2014 9:44 pm

Re: Fidelity web snafu

Postby ryman554 » Mon Jun 19, 2017 8:37 am

Untrue. Just did it right now.

I use KeePass/KeeFox with no problems.

It's also what keeps me from using passwords on mobile. Pain.

Worst case (like I have to do with various sites which don't have the ability to test things pasted in)
1. Paste your stuff, then hit space and then backspace. Pasted contents are recognized.
2. cntl-C/cntl-V and then perhaps #1.

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TimeRunner
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Joined: Sat Dec 29, 2012 9:23 pm
Location: Coastal Central Cali4nia

Re: Fidelity web snafu

Postby TimeRunner » Mon Jun 19, 2017 8:52 am

I use Fido website with LastPass. I found you have to click "OK" before Fido's website partially replaces your username with a string of "****". Sometimes the timing is off and it doesn't work. Return to the login page and try your timing again.
One cannot enlighten the unconscious. | Endurance athletes are the Bogleheads of sports.

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TheGreyingDuke
Posts: 1305
Joined: Fri Sep 02, 2011 10:34 am

Re: Fidelity web snafu

Postby TheGreyingDuke » Mon Jun 19, 2017 9:03 am

I went with changing the password, it was due anyway, and that got me logged in with no further input.

BTW, the service I received was exemplary, I was wanting to transfer the account of an older relative from managed (1%, 21 different assets in an IRA of less that $500k) to the do it yourself side of things. I wanted to be sure that all the settings (checking, withholding, distributions) were carried over. They said they could do it, suggested that I liquidate while in the managed account to avoid some transactions costs, ad tell me it will all be there in 3 days.
"Every time I see an adult on a bicycle, I no longer despair for the future of the human race." H.G. Wells


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