Vanguard Web Site Down?

Non-investing personal finance issues including insurance, credit, real estate, taxes, employment and legal issues such as trusts and wills
User avatar
Leesbro63
Posts: 4708
Joined: Mon Nov 08, 2010 4:36 pm

Vanguard Web Site Down?

Postby Leesbro63 » Fri Feb 17, 2017 9:24 am

I cannot get into Vanguard on two different devices with two different internet connections. Is it me?

Dave55
Posts: 252
Joined: Tue Sep 03, 2013 2:51 pm
Location: Colorado

Re: Vanguard Web Site Down?

Postby Dave55 » Fri Feb 17, 2017 9:26 am

Its not you. I have tried to log on for the past half hour, it says the server is busy, try again later.
Dave

bloom2708
Posts: 2112
Joined: Wed Apr 02, 2014 2:08 pm
Location: Fargo, ND

Re: Vanguard Web Site Down?

Postby bloom2708 » Fri Feb 17, 2017 9:27 am

Down for me also.
"We are here not to please but to provoke thoughtfulness" Unknown Boglehead | | Want to buy something? Watch this first: https://vimeo.com/41152287

User avatar
GKSD
Posts: 193
Joined: Sat Mar 19, 2016 9:01 am

Re: Vanguard Web Site Down?

Postby GKSD » Fri Feb 17, 2017 9:28 am

Yep, its down, can't log in here too.

ResearchMed
Posts: 4420
Joined: Fri Dec 26, 2008 11:25 pm

Re: Vanguard Web Site Down?

Postby ResearchMed » Fri Feb 17, 2017 9:29 am

Also can't get in.

However, oddly, "is it down" shows the Vanguard site is *up*.
Haven't seen that happen before (showing "up" when can't get in).

RM
This signature is a placebo. You are in the control group.

Pixafari
Posts: 17
Joined: Fri Dec 06, 2013 9:47 pm
Location: Ocala, Florida

Re: Vanguard Web Site Down?

Postby Pixafari » Fri Feb 17, 2017 9:31 am

Down for me too.

User avatar
jhfenton
Posts: 1846
Joined: Sat Feb 07, 2015 11:17 am
Location: Ohio

Re: Vanguard Web Site Down?

Postby jhfenton » Fri Feb 17, 2017 9:34 am

ResearchMed wrote:Also can't get in.

However, oddly, "is it down" shows the Vanguard site is *up*.
Haven't seen that happen before (showing "up" when can't get in).

RM

Vanguard's front page is up. It's the back-end account pages that are down. That probably throws off Is It Down?

Grt2bOutdoors
Posts: 16138
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard Web Site Down?

Postby Grt2bOutdoors » Fri Feb 17, 2017 9:37 am

jhfenton wrote:
ResearchMed wrote:Also can't get in.

However, oddly, "is it down" shows the Vanguard site is *up*.
Haven't seen that happen before (showing "up" when can't get in).

RM

Vanguard's front page is up. It's the back-end account pages that are down. That probably throws off Is It Down?


Agree, front page is up, the can not log on, hence it's down. So much for technology when you can't access your own money! :oops: :annoyed Time to invest some more money in data backup centers and cloud computing........
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

blevine
Posts: 1624
Joined: Sat Feb 27, 2010 3:57 pm
Location: Paradise

Re: Vanguard Web Site Down?

Postby blevine » Fri Feb 17, 2017 9:40 am

Could be a DOS attack, in which case all the investment in backup solutions would not do much.

Vanguard has every incentive to make sure the site is up and running, they don't want our phone calls !

ResearchMed
Posts: 4420
Joined: Fri Dec 26, 2008 11:25 pm

Re: Vanguard Web Site Down?

Postby ResearchMed » Fri Feb 17, 2017 9:44 am

Grt2bOutdoors wrote:
jhfenton wrote:
ResearchMed wrote:Also can't get in.

However, oddly, "is it down" shows the Vanguard site is *up*.
Haven't seen that happen before (showing "up" when can't get in).

RM

Vanguard's front page is up. It's the back-end account pages that are down. That probably throws off Is It Down?


Agree, front page is up, the can not log on, hence it's down. So much for technology when you can't access your own money! :oops: :annoyed Time to invest some more money in data backup centers and cloud computing........


Ah, yes.

I was trying to refresh a page with a link to my account.
Trying to get to "Vanguard.com" worked, but not past that.

THIS is why we will always have accessible funds in at least two different institutions.
(Not just "Vanguard", of course. Tech problems can - and will - happen anywhere, eventually.)
It's less of a problem, although still a problem at times, for retirement accounts.
But for accounts one might need to access for day to day activities/bills/etc., this could be a problem if it isn't resolved promptly.

blevine wrote:Could be a DOS attack, in which case all the investment in backup solutions would not do much.

Vanguard has every incentive to make sure the site is up and running, they don't want our phone calls !


They don't seem to want our phone calls at all these days... :annoyed

RM
This signature is a placebo. You are in the control group.

The Wizard
Posts: 10163
Joined: Tue Mar 23, 2010 1:45 pm
Location: Reading, MA

Re: Vanguard Web Site Down?

Postby The Wizard » Fri Feb 17, 2017 9:45 am

They are trying to fix the 48 cent IRA shortfall problem!!
viewtopic.php?f=1&t=211306
Last edited by The Wizard on Fri Feb 17, 2017 9:47 am, edited 1 time in total.
Attempted new signature...

FRANK2009
Posts: 290
Joined: Thu Dec 13, 2007 6:16 pm

Re: Vanguard Web Site Down?

Postby FRANK2009 » Fri Feb 17, 2017 9:45 am

Just tried; no good...

Also probably not related but the digits that Vanguard sends to the phone for 2 factor authorization were horribly delayed yesterday.

tampaite
Posts: 295
Joined: Wed Feb 18, 2015 9:29 pm

Re: Vanguard Web Site Down?

Postby tampaite » Fri Feb 17, 2017 9:46 am

This is the second time in the last year this has happened.

I need to place a sell order and website is down and am not able to get through customer service - shucks

montanagirl
Posts: 755
Joined: Thu Nov 19, 2009 4:55 pm
Location: Montana

Re: Vanguard Web Site Down?

Postby montanagirl » Fri Feb 17, 2017 9:48 am

Still down!

SleepKing
Posts: 215
Joined: Mon Mar 02, 2015 8:45 am

Re: Vanguard Web Site Down?

Postby SleepKing » Fri Feb 17, 2017 9:49 am

Also not able to access it. No notification of technical difficulties on their homepage.

Grt2bOutdoors
Posts: 16138
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard Web Site Down?

Postby Grt2bOutdoors » Fri Feb 17, 2017 9:50 am

The Wizard wrote:They are trying to fix the 48 cent IRA shortfall problem!!
viewtopic.php?f=1&t=211306


:mrgreen: :twisted:
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

munemaker
Posts: 1532
Joined: Sat Jan 18, 2014 6:14 pm

Re: Vanguard Web Site Down?

Postby munemaker » Fri Feb 17, 2017 9:52 am

SleepKing wrote:Also not able to access it. No notification of technical difficulties on their homepage.


Working fine here.

User avatar
Sheepdog
Posts: 4627
Joined: Tue Feb 27, 2007 3:05 pm
Location: Indiana, retired 1998 at age 65

Re: Vanguard Web Site Down?

Postby Sheepdog » Fri Feb 17, 2017 9:52 am

Friday the 13th came on the 17th this month. Didn't you get the memo?
However good or bad a situation is, it will change

Lou354
Posts: 409
Joined: Sun Apr 03, 2016 10:51 pm

Re: Vanguard Web Site Down?

Postby Lou354 » Fri Feb 17, 2017 9:53 am

FRANK2009 wrote:Just tried; no good...

Also probably not related but the digits that Vanguard sends to the phone for 2 factor authorization were horribly delayed yesterday.

I had the same experience yesterday.

ff4930
Posts: 107
Joined: Fri Dec 30, 2016 3:33 pm

Re: Vanguard Web Site Down?

Postby ff4930 » Fri Feb 17, 2017 9:53 am

down for me. Got a 500 error. uh oh.

tampaite
Posts: 295
Joined: Wed Feb 18, 2015 9:29 pm

Re: Vanguard Web Site Down?

Postby tampaite » Fri Feb 17, 2017 9:54 am

munemaker wrote:
SleepKing wrote:Also not able to access it. No notification of technical difficulties on their homepage.


Working fine here.


what is working? are you able to login?

Grt2bOutdoors
Posts: 16138
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard Web Site Down?

Postby Grt2bOutdoors » Fri Feb 17, 2017 9:54 am

They are spending all their time and money on a new research center in Philly, why don't you first fix the problems you have with technology - you know, the real face of the company?? Business 101 - it takes a lifetime to earn the trust of your customers, it takes 5 minutes to lose it - well, several more times of website going down and you'll quickly find out how fast $4 trillion of assets can leave...........low expenses or not, nothing gets the attention of people faster than the thought they have zero access to their accounts and money.

So now, you get past the first screen only to see a screen saying "We apologize for the inconvenience" - Your account information is temporarily unavailable, please give us a call :oops: Anyone try to get through to them by phone?
Last edited by Grt2bOutdoors on Fri Feb 17, 2017 10:01 am, edited 1 time in total.
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

ff4930
Posts: 107
Joined: Fri Dec 30, 2016 3:33 pm

Re: Vanguard Web Site Down?

Postby ff4930 » Fri Feb 17, 2017 9:55 am

munemaker wrote:
SleepKing wrote:Also not able to access it. No notification of technical difficulties on their homepage.


Working fine here.


Did you try to log in?

Dave55
Posts: 252
Joined: Tue Sep 03, 2013 2:51 pm
Location: Colorado

Re: Vanguard Web Site Down?

Postby Dave55 » Fri Feb 17, 2017 9:57 am

I have tried for the past hour to log on with no luck. Grt2bOutdoors is right on the $$$. Vanguard ought to fix this problem yesterday.
Dave

User avatar
indexfundfan
Posts: 1807
Joined: Tue Feb 20, 2007 11:21 am
Contact:

Re: Vanguard Web Site Down?

Postby indexfundfan » Fri Feb 17, 2017 9:57 am

Not working for me either when I tried to login. Tried with three different browsers.
My signature has been deleted.

Jcraz13
Posts: 135
Joined: Thu Feb 05, 2015 10:17 pm

Re: Vanguard Web Site Down?

Postby Jcraz13 » Fri Feb 17, 2017 9:58 am

Now you can log in but account info not available. What a freaking joke...the day before a three day weekend and at market open.

This is poor. They need an IT overhaul.

User avatar
magellan
Posts: 3442
Joined: Fri Mar 09, 2007 4:12 pm

Vanguard seems to have gone off the grid

Postby magellan » Fri Feb 17, 2017 10:01 am

In case anyone else is experiencing problems, it seems that for the last hour or so Vanguard's login portal has been down and their main phone number just rings and rings, or it abruptly disconnects.

Their twitter feed is silent on the issue, but a twitter search yields lots of complaints from unhappy clients experiencing problems.

[Merged magellan's post and its replies into this existing thread - moderator prudent]

Angst
Posts: 1613
Joined: Sat Jun 09, 2007 11:31 am
Location: St Louis, MO

Re: Vanguard Web Site Down?

Postby Angst » Fri Feb 17, 2017 10:02 am

Vanguard wrote:"Your account information is temporarily unavailable..."

I'm glad it's not just my account.
Last edited by Angst on Fri Feb 17, 2017 10:03 am, edited 1 time in total.

ResearchMed
Posts: 4420
Joined: Fri Dec 26, 2008 11:25 pm

Re: Vanguard Web Site Down?

Postby ResearchMed » Fri Feb 17, 2017 10:02 am

Jcraz13 wrote:Now you can log in but account info not available. What a freaking joke...the day before a three day weekend and at market open.

This is poor. They need an IT overhaul.


Right.

"Your account information is temporarily unavailable

We apologize for the inconvenience. Please try again later, or contact us for assistance. If you have:

•An individual nonretirement or retirement account, call Vanguard Client Services (888-285-4563) Monday through Friday from 8 a.m. to 10 p.m., Eastern time.
•A Vanguard Brokerage Services issue, call Vanguard Brokerage Services (800-992-8327) Monday through Friday from 8 a.m. to 8 p.m., Eastern time.
•An employer-sponsored retirement plan account, call Vanguard Participant Services (800-523-1188) Monday through Friday from 8:30 a.m. to 9 p.m., Eastern time.
•A specific Vanguard representative, call him or her during normal business hours.
•A Vanguard Variable Annuity or Fixed Annuity, call Vanguard Annuity & Insurance Services (800-462-2391), Monday through Friday from 8 a.m. to 8 p.m., Eastern time.
•An Institutional Investment Only account, contact us at (800-998-2741), Monday through Friday from 8:30 a.m. to 5p.m., Eastern time.
Return to vanguard.com
"

What do you suppose the chances are of getting an actual, helpful response to those phone numbers?

RM
This signature is a placebo. You are in the control group.

AllenSmith
Posts: 126
Joined: Tue May 13, 2014 1:35 pm

Re: Vanguard Web Site Down?

Postby AllenSmith » Fri Feb 17, 2017 10:04 am

I'm fine with the website crashing twice per year to pay rock-bottom fees. Not such a big deal

ff4930
Posts: 107
Joined: Fri Dec 30, 2016 3:33 pm

Re: Vanguard seems to have gone off the grid

Postby ff4930 » Fri Feb 17, 2017 10:04 am


bampf
Posts: 10
Joined: Thu Aug 04, 2016 6:19 pm

Re: Vanguard seems to have gone off the grid

Postby bampf » Fri Feb 17, 2017 10:05 am

Completely out. Login page just cycles and tells me to call...

Angst
Posts: 1613
Joined: Sat Jun 09, 2007 11:31 am
Location: St Louis, MO

Re: Vanguard Web Site Down?

Postby Angst » Fri Feb 17, 2017 10:06 am

I'm in now.

Dan999
Posts: 303
Joined: Mon May 24, 2010 1:23 pm

Re: Vanguard seems to have gone off the grid

Postby Dan999 » Fri Feb 17, 2017 10:06 am

I also can not see my data.
At first, I could not login in, then I was able to log in, but a message comes at giving various phone numbers to call, depending on what type of account you have.
Yesterday, when logging in, my access number that they send by text to complete the login did not arrive for an hour or more.
Maybe $4trillion is more than their computers can handle.
Dan999

User avatar
HueyLD
Posts: 4931
Joined: Mon Jan 14, 2008 10:30 am

Re: Vanguard seems to have gone off the grid

Postby HueyLD » Fri Feb 17, 2017 10:07 am

That's why it is a good idea to not put all your eggs in one basket.

Grt2bOutdoors
Posts: 16138
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard Web Site Down?

Postby Grt2bOutdoors » Fri Feb 17, 2017 10:08 am

AllenSmith wrote:I'm fine with the website crashing twice per year to pay rock-bottom fees. Not such a big deal


Assume the market is down 40%, still fine with it? The point is, the most valuable, the most intrinsic worth of Vanguard is not the low expense ratio, it's the service and in this day and age, technology whether you like it or don't, is the main gate to it. It's like saying "we're open for business, but we can't open the drawbridge to your account". How ridiculous does that look? I'm going to start buying more tech stock because I see there is pent up demand for more IT services.
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

xenial
Posts: 2564
Joined: Tue Feb 27, 2007 1:36 am
Location: USA

Re: Vanguard Web Site Down?

Postby xenial » Fri Feb 17, 2017 10:11 am

I was able to enter my username and password, and I reached the screen to enter my security code. I provided the code, but the page hung at that point. After a couple of minutes a dialog box popped up asking if I wanted to cancel. I said no. After a couple more minutes, I got in.

User avatar
magellan
Posts: 3442
Joined: Fri Mar 09, 2007 4:12 pm

Re: Vanguard seems to have gone off the grid

Postby magellan » Fri Feb 17, 2017 10:11 am

To me the inexcusable part is that their phone lines aren't working and their twitter feed is completely silent.

Downtime can happen to anyone, especially if they're the target of a DOS attack or something.

However, a competently run operation wouldn't have gone incommunicado for over an hour during the event.

ResearchMed
Posts: 4420
Joined: Fri Dec 26, 2008 11:25 pm

Re: Vanguard Web Site Down?

Postby ResearchMed » Fri Feb 17, 2017 10:11 am

Still can't get in, but different "symptom".

It just sits and spins. No message, "no nothing".

Sigh.
Yup, we'll ALWAYS have money in at least two different places.

Edit: Finally "in".

RM
This signature is a placebo. You are in the control group.

Dan999
Posts: 303
Joined: Mon May 24, 2010 1:23 pm

Re: Vanguard seems to have gone off the grid

Postby Dan999 » Fri Feb 17, 2017 10:12 am

I had split my $ between Fido and Vanguard just for this reason. Then last year I combined it all into Vanguard.
Maybe not such a good idea. I will give them this one, but if it happens again, I guess I will take half back to Fidelity.
Dan999

Grt2bOutdoors
Posts: 16138
Joined: Thu Apr 05, 2007 8:20 pm
Location: New York

Re: Vanguard Web Site Down?

Postby Grt2bOutdoors » Fri Feb 17, 2017 10:12 am

Angst wrote:I'm in now.


Finally got in.....hope it lasts (fingers crossed).
"One should invest based on their need, ability and willingness to take risk - Larry Swedroe" Asking Portfolio Questions

User avatar
alpenglow
Posts: 383
Joined: Tue May 31, 2011 12:02 pm

Re: Vanguard Web Site Down?

Postby alpenglow » Fri Feb 17, 2017 10:14 am

Angst wrote:I'm in now.


Me too, but the site is *very* slow.

Jcraz13
Posts: 135
Joined: Thu Feb 05, 2015 10:17 pm

Re: Vanguard Web Site Down?

Postby Jcraz13 » Fri Feb 17, 2017 10:14 am

just tried to place an order to buy stock. Says can't place order at this time ... :oops: :oops: :shock:

wolf359
Posts: 977
Joined: Sun Mar 15, 2015 8:47 am

Re: Vanguard Web Site Down?

Postby wolf359 » Fri Feb 17, 2017 10:15 am

Man, I remember when I got my account updates by reading my statement that was mailed to me once a month. My contributions were mailed in by check. I could send instructions by letter. It was really cool when I could change money between accounts by calling an automated phone system (they called it telephone switching.)

If they don't respond to letters, I'd get concerned. I already have a problem with checking the balance on my mutual funds multiple times a day (no, it didn't change -- it's only updated once a day.)

If you really have to place a trade, give them a call. Or send a letter.

Winbigler
Posts: 1
Joined: Fri Feb 17, 2017 10:13 am

Re: Vanguard Web Site Down?

Postby Winbigler » Fri Feb 17, 2017 10:16 am

Vanguard site is down after login. Phone calls are either not answered or answered by a dysfunctional autobot, like something out of a sci-fi movie. I trust they have some seriously good IT folks there.

riccja
Posts: 1
Joined: Fri Feb 17, 2017 10:10 am

Re: Vanguard Web Site Down?

Postby riccja » Fri Feb 17, 2017 10:17 am

It is one thing to have a site down but yet another to not take calls. Unacceptable.

I am online but not the site does not let you make trades and I have been on hold with vanguard for 30 min now.

aaron2020
Posts: 1
Joined: Fri Feb 17, 2017 9:46 am

Re: Vanguard Web Site Down?

Postby aaron2020 » Fri Feb 17, 2017 10:18 am

"Orders can't be placed online at this time. We apologize for the inconvenience."

User avatar
nisiprius
Advisory Board
Posts: 33412
Joined: Thu Jul 26, 2007 9:33 am
Location: The terrestrial, globular, planetary hunk of matter, flattened at the poles, is my abode.--O. Henry

Re: Vanguard Web Site Down?

Postby nisiprius » Fri Feb 17, 2017 10:21 am

I just tried logging in, and as of 10:13 a.m. Eastern Standard Time, I'm in and looking at my accounts and everything looks correct, including "Account Activity" entries for last night's transactions.

By the way I'm not trying to be a Vanguard cheerleader or anything like that. At the moment the site seems to be up and working for me. Based on forum postings and making all the usual allowances I'm beginning to think that Vanguard's customer support and IT have likely not been keeping pace with their growth, they almost said so themselves in some news story about their breaking $4 trillion. But so far I have not personally experienced it.

I sometimes get the impression that there are different categories of accounts that experience different glitches, e.g. the accounts that have been "upgraded" may be on a different IT system, so one bunch of people can be saying "yes, me too" and another bunch can be saying "no problem for me."

There was one weird thing about last night's transactions, a seemingly irrelevant email about an "account change confirmation," I just called giving "security" as the topic, got through in two minutes by the stopwatch, had a semi-satisfactory conversation--rep can't explain why this particular transaction generated this particular weird "confirmation" but neither of us believes it's really a security problem.
Last edited by nisiprius on Fri Feb 17, 2017 10:44 am, edited 2 times in total.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.

Dan999
Posts: 303
Joined: Mon May 24, 2010 1:23 pm

Re: Vanguard seems to have gone off the grid

Postby Dan999 » Fri Feb 17, 2017 10:21 am

I just got in.

User avatar
El Greco
Posts: 118
Joined: Tue Aug 23, 2016 2:21 pm

Re: Vanguard Web Site Down?

Postby El Greco » Fri Feb 17, 2017 10:22 am

I'm fine with the website crashing twice per year to pay rock-bottom fees. Not such a big deal


Well, I'm not fine with it. When reporters asked Willie Sutton why he robbed banks he replied: "Because that's where the money is"

Today, Vanguard is "where the money is" and they really better get up to speed with improving the "teller windows". Their site has to be THE premier target for hackers and as a customer I've been getting a tad nervous.


Return to “Personal Finance (Not Investing)”

Who is online

Users browsing this forum: Biil McNeal, bliksem55, chefann, Iridium, Mpb17, pascal and 44 guests