When I log into my account(s) at Fidelity, the screen that comes up after the login page is what I am calling the main screen. Perhaps it is better called the "home page". The left most column of that page contains a listing of all my accounts. The right three-quarters of the screen contain a series of tabs across the top starting with "Summary" and ending with "More".
OK, I see a similar screen when I log on--it is labeled "All Accounts" above the Summary ... More tabs.
Staying on the "Summary" page and right below the account balance there is a graph which says "Your Balance History". Immediately to the right of that graph (the right column on that page) contains a number of things. The first one on my screen is a link to the "eMoney Advisor Fidelity Customer Portal". Right under that is a box which says "Get TurboTax Online Premier free". At the bottom of that box is a link which says, "Get started now". By the way, this is immediately above the box which says "Your 2016 Tax Information".
My screen is laid out differently. The balance history is in one of the boxes in the right column, for example. But the key thing is that there is no get TT free link between any of the boxes in the right column, or anywhere else on the screen (searching on "tax" shows 5 hits, none of them is "TurboTax", and searching for Turbo shows no hits).
So apparently as others have indicated, just being designated as Fidelity Private Client Group does not seem to be sufficient to have this link available. I'm not highly motivated to follow up with a Fidelity rep on this, since I've moved lots of money out of Fidelity since I was originally put into this group years ago, and I doubt I really qualify anymore--total of all accounts is in low six digits.
Thanks for the details though.
I have already purchased H&R Block Deluxe with State for $22, but wouldn't mind having free TT as an alternative.