Quicken and Vanguard - Download Problem

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JamesSFO
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Quicken and Vanguard - Download Problem

Post by JamesSFO » Sat Sep 28, 2013 10:51 am

This URL at Quicken from 9/26 indicates they are working to resolve the problem and you can sign up to be emailed when it is fixed: http://quicken.intuit.com/support/help/ ... 76549.html

redhounds
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Re: Quicken and Vanguard - Download Problem

Post by redhounds » Sat Sep 28, 2013 11:34 am

Thanks for posting this. I thought that it was an exchange we were doing in my wife's account that was causing us to have problems.
--Red

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Re: Quicken and Vanguard - Download Problem

Post by trailmk » Sat Sep 28, 2013 11:42 am

Vanguard also slightly changed all of the names of non-Vanguard funds and ETFs. This caused problems with my table lookup in Excel.

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JamesSFO
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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Sat Sep 28, 2013 11:39 pm

trailmk wrote:Vanguard also slightly changed all of the names of non-Vanguard funds and ETFs. This caused problems with my table lookup in Excel.
In what way? Did you manage to get some sort of download in before they cut off access?

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Kenkat
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Re: Quicken and Vanguard - Download Problem

Post by Kenkat » Sun Sep 29, 2013 10:30 am

Any idea when this problem started? I did not have any issues last month but Sept. month end is approaching.

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Re: Quicken and Vanguard - Download Problem

Post by amarone » Sun Sep 29, 2013 11:15 am

kenschmidt wrote:Any idea when this problem started? I did not have any issues last month but Sept. month end is approaching.
I download automatically every day and it looks as if the last successful one was Sep 23.

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Re: Quicken and Vanguard - Download Problem

Post by trailmk » Sun Sep 29, 2013 11:32 am

I downloaded a .csv file Saturday morning around 10 am CST for my Excel spreadsheet.

I didn't download a Quicken compatible file. Sorry for the confusion.

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Sun Sep 29, 2013 1:41 pm

You can go to the Vanguard web page that shows all your accounts/funds (Balances and Holdings) and there is a download link in the upper right. This has a Quicken option.

This work fine, but I think the interface is a little confusing since VG treats each fund as a separate account (sort of). So, you might want to backup your Quicken data file before importing the downloaded file.

I downloaded my five accounts separately: Traditional IRA Funds, Traditional IRA Brokerage, Roth IRA (funds only), Taxable Funds, and Taxable Brokerage. I suspect one can download everything at once but haven't tried yet. Will do so eventually.
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Re: Quicken and Vanguard - Download Problem

Post by burma7734 » Sun Sep 29, 2013 8:18 pm

I have been having this problem too the last couple weeks. My One Step Update returns and OL-293 error for Vanguard. Thanks for the link to the known issues page. Hopefully fixed soon.

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JamesSFO
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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Sun Sep 29, 2013 8:37 pm

bertilak wrote:You can go to the Vanguard web page that shows all your accounts/funds (Balances and Holdings) and there is a download link in the upper right. This has a Quicken option.

This work fine, but I think the interface is a little confusing since VG treats each fund as a separate account (sort of). So, you might want to backup your Quicken data file before importing the downloaded file.

I downloaded my five accounts separately: Traditional IRA Funds, Traditional IRA Brokerage, Roth IRA (funds only), Taxable Funds, and Taxable Brokerage. I suspect one can download everything at once but haven't tried yet. Will do so eventually.
Sadly those didn't just upload into my existing quicken easily, I'll give them a few more days.

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Re: Quicken and Vanguard - Download Problem

Post by Grasshopper » Mon Sep 30, 2013 8:48 am

bertilak wrote:You can go to the Vanguard web page that shows all your accounts/funds (Balances and Holdings) and there is a download link in the upper right. This has a Quicken option.

This work fine, but I think the interface is a little confusing since VG treats each fund as a separate account (sort of). So, you might want to backup your Quicken data file before importing the downloaded file.


I downloaded my five accounts separately: Traditional IRA Funds, Traditional IRA Brokerage, Roth IRA (funds only), Taxable Funds, and Taxable Brokerage. I suspect one can download everything at once but haven't tried yet. Will do so eventually.
You can edit accounts to take the 4 digit fund number off the front of accounts, that way you can download all funds with your account number into one.

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Mon Sep 30, 2013 9:12 am

Grasshopper wrote:
bertilak wrote:You can go to the Vanguard web page that shows all your accounts/funds (Balances and Holdings) and there is a download link in the upper right. This has a Quicken option.

This work fine, but I think the interface is a little confusing since VG treats each fund as a separate account (sort of). So, you might want to backup your Quicken data file before importing the downloaded file.


I downloaded my five accounts separately: Traditional IRA Funds, Traditional IRA Brokerage, Roth IRA (funds only), Taxable Funds, and Taxable Brokerage. I suspect one can download everything at once but haven't tried yet. Will do so eventually.
You can edit accounts to take the 4 digit fund number off the front of accounts, that way you can download all funds with your account number into one.
The download page has an option to put all funds into a single account. It says that is the "recommended" way to do it. That is how I did it except I didn't want ALL funds in one single account since I have those multiple accounts I listed. So, I did each actual account separately. I wasn't sure what would happen if I did all (really all) funds/accounts at once so didn't try. Perhaps it would have worked just fine but what I did seemed safest.

That worked without having to edit anything.
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JamesSFO
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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Mon Sep 30, 2013 9:53 pm

I used the Quicken (all in one account) option and went account by account, 7 downloads for me: taxable, taxable brokerage (had the most problems importing), Roth IRA, Rollover IRA, Nondeductible IRA (to become roth when I get the rollover into 401K again), I401K employee, I401K employer.

This did ultimately work but again the brokerage file was the trickiest to get into quicken and each download proudly announced that Vanguard was having problems with direct download...

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Re: Quicken and Vanguard - Download Problem

Post by Hexdump » Tue Oct 01, 2013 8:37 am

bertilak wrote:
Grasshopper wrote:
bertilak wrote:You can go to the Vanguard web page that shows all your accounts/funds (Balances and Holdings) and there is a download link in the upper right. This has a Quicken option.

This work fine, but I think the interface is a little confusing since VG treats each fund as a separate account (sort of). So, you might want to backup your Quicken data file before importing the downloaded file.


I downloaded my five accounts separately: Traditional IRA Funds, Traditional IRA Brokerage, Roth IRA (funds only), Taxable Funds, and Taxable Brokerage. I suspect one can download everything at once but haven't tried yet. Will do so eventually.
You can edit accounts to take the 4 digit fund number off the front of accounts, that way you can download all funds with your account number into one.
The download page has an option to put all funds into a single account. It says that is the "recommended" way to do it. That is how I did it except I didn't want ALL funds in one single account since I have those multiple accounts I listed. So, I did each actual account separately. I wasn't sure what would happen if I did all (really all) funds/accounts at once so didn't try. Perhaps it would have worked just fine but what I did seemed safest.

That worked without having to edit anything.
I selected ALL funds into a single account and I think they have mis-labeled the option, I think they mean all funds, no matter which account, into one file.
I did it this morning with 3 different accounts, one of the accounts having 2 funds, and it kept them straight on the import.

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Tue Oct 01, 2013 8:48 am

Hexdump wrote:I did it this morning with 3 different accounts, one of the accounts having 2 funds, and it kept them straight on the import.
Great. Next time I have some new transactions to download I might give it a try but I hope they have things all fixed up by then!
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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Tue Oct 01, 2013 9:31 am

bertilak wrote:
Hexdump wrote:I did it this morning with 3 different accounts, one of the accounts having 2 funds, and it kept them straight on the import.
Great. Next time I have some new transactions to download I might give it a try but I hope they have things all fixed up by then!
Yes, that's why I had to do 7 downloads. You have to take each group of accounts that has the same ~10 digit ending (ignore the 4 digits before the dash) as a single file.

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Re: Quicken and Vanguard - Download Problem

Post by Mian » Tue Oct 01, 2013 4:22 pm

I contacted Vanguard last Friday and received a message Monday; they acknowledged that they are having a problem with their OFX server. This has affected automated update downloads for two programs I use, Fundmanager and WSJ Portfolio.

Vanguard said they'd email me when it was fixed. I just attempted a download a few minutes ago and it is not fixed. I hope they get it fixed soon as it's already affecting the reporting I do for the end of the quarter.

If I were CEO, heads would roll for this -- it's not what one expects from a major financial company.

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Re: Quicken and Vanguard - Download Problem

Post by stan1 » Tue Oct 01, 2013 6:23 pm

There is now a popup message in Quicken stating that Vanguard is aware of the problem with their Direct Connect service. Says they are researching it and a fix will be applied as soon as a solution is identified (as we head into Week 2).

Yet another strike for Vanguard's IT department. They seem to more lives than a colony of feral cats, and they can't use furlough as an excuse.

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Re: Quicken and Vanguard - Download Problem

Post by madbrain » Tue Oct 01, 2013 7:47 pm

Mian wrote: If I were CEO, heads would roll for this -- it's not what one expects from a major financial company.
Of course, if they hired enough competent IT staff, the Vanguard expense ratios probably would go up.

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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Tue Oct 01, 2013 7:50 pm

madbrain wrote:
Mian wrote: If I were CEO, heads would roll for this -- it's not what one expects from a major financial company.
Of course, if they hired enough competent IT staff, the Vanguard expense ratios probably would go up.
We really do NOT have enough information to conclude this is 100% Vanguard's fault. I agree it is disappointing.

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Re: Quicken and Vanguard - Download Problem

Post by TimeRunner » Tue Oct 01, 2013 8:58 pm

Proper IT change management includes a rollback plan. I won't even bill VG for this advice. :!:
"What'd ya expect in an opera, a happy ending?" -Bugs Bunny ...:... One cannot enlighten the unconscious.

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Tue Oct 01, 2013 11:09 pm

TimeRunner wrote:Proper IT change management includes a rollback plan. I won't even bill VG for this advice. :!:
Ah, but the question is, who needs to roll back -- VG or Quicken?

I vote for VG but can't guarantee it.
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Re: Quicken and Vanguard - Download Problem

Post by linakin » Wed Oct 02, 2013 5:49 am

It seems to be working as of this morning.

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Mian
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Re: Quicken and Vanguard - Download Problem

Post by Mian » Wed Oct 02, 2013 7:58 am

JamesSFO wrote: We really do NOT have enough information to conclude this is 100% Vanguard's fault. I agree it is disappointing.
[/quote]


Yes it does seem to be working, happily.

Not to be strident, James, but here's the earlier email Vanguard sent me:

Dear Mr. XXXX,

Thank you for your e-mail. We apologize for any difficulty you've
experienced.

Last week we implemented various technology changes to our website which in
turn has caused an issue with the downloads from our OFX server for all of
our clients. We're currently investigating the issue with downloading
information from our OFX server and will notify you by e-mail as soon as a
resolution is in place. Thank you for your patience.

If you have any questions, please call your Flagship representative at
800-345-1344 and ask to speak with a Web Technical Support Services
specialist. Our specialists are available on business days from 8 a.m. to 7
p.m., Eastern time.

Sincerely,

XXXXXXXX
Support Specialist
Vanguard Web Technical Support Services


It appears to me that it was Vanguard's fault, FWIW.

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Re: Quicken and Vanguard - Download Problem

Post by Hexdump » Wed Oct 02, 2013 8:04 am

I can confirm that it is working properly and that it was Vanguard's fault. :x
I don't use Quicken and I still had a problem with the download.

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Re: Quicken and Vanguard - Download Problem

Post by stan1 » Wed Oct 02, 2013 8:20 am

Hmmm, still NOT working for me in Quicken (and Quicken still displays the message saying Vanguard is working on it).

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Re: Quicken and Vanguard - Download Problem

Post by madbrain » Wed Oct 02, 2013 9:23 am

stan1 wrote:Hmmm, still NOT working for me in Quicken (and Quicken still displays the message saying Vanguard is working on it).
It is working for me now in Quicken - all the 9/30 interest/dividend reinvestments just posted.

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Wed Oct 02, 2013 9:49 am

stan1 wrote:Hmmm, still NOT working for me in Quicken (and Quicken still displays the message saying Vanguard is working on it).
You could try to deactivate/reactivate downloads in the account details online section. It is really quite simple and harmless but might just "jog" something into place.

P.S. Don't worry about that message saying there are problems being worked on. I still get that even though everything (else) is working OK.
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Re: Quicken and Vanguard - Download Problem

Post by Doc » Wed Oct 02, 2013 9:59 am

bertilak wrote:
You could try to deactivate/reactivate downloads in the account details online section. It is really quite simple and harmless but might just "jog" something into place.
That works. Be careful that you don't get some duplicate transactions that you need to delete.
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Re: Quicken and Vanguard - Download Problem

Post by stan1 » Wed Oct 02, 2013 10:45 am

bertilak wrote:
stan1 wrote:Hmmm, still NOT working for me in Quicken (and Quicken still displays the message saying Vanguard is working on it).
You could try to deactivate/reactivate downloads in the account details online section. It is really quite simple and harmless but might just "jog" something into place.

P.S. Don't worry about that message saying there are problems being worked on. I still get that even though everything (else) is working OK.
I was hoping I wouldn't have to resort to this because I have the following accounts at Vanguard:
2 taxable mutual funds
1 taxable VBS
1 Traditional IRA mutual fund (for backdoor contributions)
1 Traditional IRA VBS (inactive for years but Vanguard keeps it around)
1 Roth IRA mutual fund
1 Roth IRA VBS

I had to deactivate all 7 accounts, remap the Vanguard account numbers to the names of the accounts I use in Quicken, and validate. Took about 30 minutes, but after that it did work.

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Wed Oct 02, 2013 11:50 am

Doc wrote:
bertilak wrote:
You could try to deactivate/reactivate downloads in the account details online section. It is really quite simple and harmless but might just "jog" something into place.
That works. Be careful that you don't get some duplicate transactions that you need to delete.
Or that you can't reconnect your download to your Quicken accounts. The "link to" button doesn't show all of my Vanguard accounts. My recommendation is to wait for Vanguard to clean it up. I just )(#%)(*ed myself; wish I had been more patient. Now it's deactivated and I don't know how to link them back up.

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Re: Quicken and Vanguard - Download Problem

Post by hornet96 » Wed Oct 02, 2013 12:05 pm

TomatoTomahto wrote:
Doc wrote:
bertilak wrote:
You could try to deactivate/reactivate downloads in the account details online section. It is really quite simple and harmless but might just "jog" something into place.
That works. Be careful that you don't get some duplicate transactions that you need to delete.
Or that you can't reconnect your download to your Quicken accounts. The "link to" button doesn't show all of my Vanguard accounts. My recommendation is to wait for Vanguard to clean it up. I just )(#%)(*ed myself; wish I had been more patient. Now it's deactivated and I don't know how to link them back up.
Tomato - do you have a relatively recent backup of your Quicken file that you could restore? I believe if you restore the backup file, your previously established Vanguard links should also be restored (not 100% sure though).

FWIW, my Vanguard accounts seem to have updated properly this morning, although I still get the warning pop-up message as well.

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Re: Quicken and Vanguard - Download Problem

Post by stan1 » Wed Oct 02, 2013 12:05 pm

TomatoTomahto wrote: Or that you can't reconnect your download to your Quicken accounts. The "link to" button doesn't show all of my Vanguard accounts. My recommendation is to wait for Vanguard to clean it up. I just )(#%)(*ed myself; wish I had been more patient. Now it's deactivated and I don't know how to link them back up.
Make sure that all of your Vanguard accounts are deactivated and start over from the beginning. Quicken accounts won't show up under "link to" if they are already activated.

I deactivated all 7 accounts, exited Quicken and restarted, ran a clean one step update with no Vanguard accounts activated, exited Quicken and restarted again, and then reactivated all accounts with new links from the Vanguard account to the corresponding account in Quicken. It takes a little time because you have to look at the last four digits of the Vanguard account number and compare with your portfolio at Vanguard.com to determine which account you need to link to.

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Wed Oct 02, 2013 12:33 pm

Stan, my online Vanguard account don't all show the account number (some do). Is there a trick to showing acct number?

EDITED TO ADD: Never mind; I'm an idiot. If I drill down to the account, the balances show the fund number and the account number. :oops:

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Wed Oct 02, 2013 1:31 pm

hornet96 wrote:
Tomato - do you have a relatively recent backup of your Quicken file that you could restore? I believe if you restore the backup file, your previously established Vanguard links should also be restored (not 100% sure though).
Hornet, yes, I had a 2 day old one, so I restored to that. All my accounts other than 2 credit card accounts updated properly, and those were only off by a handful of transactions, so I'm okay.

BTW, I spoke to Vanguard, who told me that they thought they had a fix this morning, but it wasn't really. I'm just going to have to chill.

Ps. It restored the links.

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Re: Quicken and Vanguard - Download Problem

Post by JamesSFO » Wed Oct 02, 2013 3:42 pm

I did _NOT_ have to unlink any accounts to use the downloaded files from the website. Good to hear a fix is likely en route.

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Wed Oct 02, 2013 4:04 pm

I think I'll have a bowl of my delicious turkey beef chili and try again next week. Some dividends and interest won't make a difference in what I do and things will work soon enough.

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Re: Quicken and Vanguard - Download Problem

Post by amarone » Wed Oct 02, 2013 5:15 pm

All worked fine for me today. Downloaded 8 accounts (including linked MM accounts) using Direct Connect with no issues, other than getting the pop-up telling me about the error that turned out not to be the case.

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Re: Quicken and Vanguard - Download Problem

Post by stan1 » Wed Oct 02, 2013 5:34 pm

Seems like most people had it start working properly with no adjustments, a few had to deactivate and re-link.

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Re: Quicken and Vanguard - Download Problem

Post by Grasshopper » Wed Oct 02, 2013 6:13 pm

Just for grins, I downloaded from Vanguard and one user name got changed to caps, so of course got rejected. Edit the account and is working find this PM.

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Wed Oct 02, 2013 8:58 pm

Congratulations to those for whom it is now working; still the same for me. I download daily, so I will keep noticing, but I'm not overly concerned (yet...).

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Re: Quicken and Vanguard - Download Problem

Post by Drew31 » Wed Oct 02, 2013 9:15 pm

TomatoTomahto wrote:Congratulations to those for whom it is now working; still the same for me. I download daily, so I will keep noticing, but I'm not overly concerned (yet...).

You're not alone. Mine still isn't working either. I de-linked thinking I could relink and everything would work. Nope, doesn't work for me yet. 29 days till my next dividend download... Hopefully all is swell by then.

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Re: Quicken and Vanguard - Download Problem

Post by TimeRunner » Wed Oct 02, 2013 9:45 pm

I unlinked and relinked and after clearing out a few duplicate transactions, it's back in synch and working.
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Re: Quicken and Vanguard - Download Problem

Post by abuss368 » Thu Oct 03, 2013 5:44 am

This brings back memories of the Quicken years. We became so frustrated we gave up Quicken. We are Quicken free for almost 5 years!
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Re: Quicken and Vanguard - Download Problem

Post by KLM14 » Thu Oct 03, 2013 8:25 am

The problem morphed 24-36 hours ago - they got past one problem but have encountered another. I just spoke to technical support and handed over my OFX and CONN logs. They are asking for more of these to help diagnose this new problem.

Thx,
KLM14

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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Thu Oct 03, 2013 8:30 am

KLM14 wrote:The problem morphed 24-36 hours ago - they got past one problem but have encountered another. I just spoke to technical support and handed over my OFX and CONN logs. They are asking for more of these to help diagnose this new problem.

Thx,
KLM14
What is the nature of the new problem?

One thing I see, but am not sure if it even supposed to work: Transactions in the brokerage account that sweep to or from then MM fund in the funds account do not show up as transfers. Money just magically appears and disappears in the two accounts.

That situation is common for me. SS and pension checks get deposited in the brokerage account and sweep to the MM fund. Bills get paid out of the brokerage account and the money is swept from the MM fund.

That was NOT a problem in the past because I didn't track those accounts in Quicken until last week. The problem with downloaded from transactions happened at the exact same day so I never did see how it worked before this problem.

And that brings up a second problem I see. Transactions before sometime in March 2012 don't get downloaded even though everything shows up on the web page. I don't get a complete history.
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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Thu Oct 03, 2013 11:08 am

Now, my wife's download works fine, but mine seems to choke on the Error Recovery routine. Is there any chili left?

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Re: Quicken and Vanguard - Download Problem

Post by TomatoTomahto » Thu Oct 03, 2013 11:10 am

abuss368 wrote:This brings back memories of the Quicken years. We became so frustrated we gave up Quicken. We are Quicken free for almost 5 years!
I couldn't manage our various checking, credit card, and investment accounts without Quicken (or a lot of time). I think of it in the same way as I think of becoming older: kinda crummy, but it beats the alternative.

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Re: Quicken and Vanguard - Download Problem

Post by tipswatcher » Thu Oct 03, 2013 3:35 pm

Still broken for me. I haven't gotten a successful Vanguard update since Sept. 24. I am really hoping I don't need to unhook online updating for each account and then rehook them. That looks like misery. My wife and I have multiple Vanguard accounts, including my 401(k), separate IRAs, brokerage, joint account. Really need this information, since one account is our big-item checking account.
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Re: Quicken and Vanguard - Download Problem

Post by bertilak » Thu Oct 03, 2013 4:16 pm

tipswatcher wrote:Still broken for me. I haven't gotten a successful Vanguard update since Sept. 24. I am really hoping I don't need to unhook online updating for each account and then rehook them. That looks like misery. My wife and I have multiple Vanguard accounts, including my 401(k), separate IRAs, brokerage, joint account. Really need this information, since one account is our big-item checking account.
I'm pretty sure you can successfully do a download from the VG web page and import the file into Quicken.
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