PC problem, help please?

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Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

PC problem, help please?

Post by Zanmar »

Windows 10 with Edge browser.
Stuck on .aspx logon white screen for local bank. No problems with this for the previous 2 years.
The same site works with Android devices. I do not use my phone for any financial sites.
Uninstalled the recent windows 10 update and no change.
Also installed Firefox and Chrome browsers with the same issue encountered.
Checked Youtube and had no luck so far. I am not a code programmer.
Looks like this .aspx has been an issue for some users going back 10 years or more.
The microsoft thread i found was quickly locked by microsoft for no reason i could understand. And no answer.
So if anyone can help or point me in the right direction...
Hypersion
Posts: 302
Joined: Mon Feb 18, 2013 2:20 am

Re: PC problem, help please?

Post by Hypersion »

Restart your modem and router. Maybe try a linux virtual machine.
bberris
Posts: 2113
Joined: Sun Feb 20, 2011 8:44 am

Re: PC problem, help please?

Post by bberris »

Delete your cookies.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

bberris wrote: Tue Jan 24, 2023 10:58 am Delete your cookies.
Checked and deleted. Same result.
Browser is set to clear when closed.
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mrmass
Posts: 945
Joined: Thu Jul 26, 2018 6:35 pm
Location: MA

Re: PC problem, help please?

Post by mrmass »

Zanmar wrote: Tue Jan 24, 2023 11:09 am
bberris wrote: Tue Jan 24, 2023 10:58 am Delete your cookies.
Checked and deleted. Same result.
Browser is set to clear when closed.
Right click Edge, try InPrivate
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

mrmass wrote: Tue Jan 24, 2023 11:10 am
Zanmar wrote: Tue Jan 24, 2023 11:09 am
bberris wrote: Tue Jan 24, 2023 10:58 am Delete your cookies.
Checked and deleted. Same result.
Browser is set to clear when closed.
Right click Edge, try InPrivate
In Private - same problem.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

Hypersion wrote: Tue Jan 24, 2023 10:56 am Restart your modem and router. Maybe try a linux virtual machine.
Reset modem/router - no change. Will check lvm.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

Zanmar wrote: Tue Jan 24, 2023 11:32 am
mrmass wrote: Tue Jan 24, 2023 11:10 am
Zanmar wrote: Tue Jan 24, 2023 11:09 am
bberris wrote: Tue Jan 24, 2023 10:58 am Delete your cookies.
Checked and deleted. Same result.
Browser is set to clear when closed.
Right click Edge, try InPrivate
In Private - same problem.
Thanks, I will use In Private in the future.
User avatar
enad
Posts: 1125
Joined: Fri Aug 12, 2022 2:50 pm

Re: PC problem, help please?

Post by enad »

Can you try a different browser i.e. Firefox or Chrome?
What Goes Up Must come down -- David Clayton-Thomas (1968), BST
bloom2708
Posts: 9412
Joined: Wed Apr 02, 2014 2:08 pm

Re: PC problem, help please?

Post by bloom2708 »

Could the bank be having system issues? Doesn't sound like it is on your end.

Does the bank have an app you could try?
trinc
Posts: 135
Joined: Fri Oct 24, 2014 9:09 am

Re: PC problem, help please?

Post by trinc »

if isolated to your computer. search .net repair tool.

i might also suggest ccleaner to scan your registry, free version & select save registry changes, or backup registry before before using ccleaner & repairing .net

Tim
sureshoe
Posts: 2001
Joined: Tue Jan 15, 2019 3:26 pm

Re: PC problem, help please?

Post by sureshoe »

Contact support at the bank. This is a bank website problem, not your desktop unless you're running something antiquated. If the bank can't (or won't) fix it, might be time for a different provider.

One thing that can cause this are browser plugins. We have had customers complain about our site not working, but they had browser plugins that did interceptions/redirects that we don't allow. So one other step would be disable all plugins (like coupon shoppers/etc).
elforeign
Posts: 3
Joined: Fri Dec 09, 2022 11:43 am

Re: PC problem, help please?

Post by elforeign »

turn off any adblockers as sometimes these cause issues on logon screens.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

bloom2708 wrote: Tue Jan 24, 2023 11:48 am Could the bank be having system issues? Doesn't sound like it is on your end.

Does the bank have an app you could try?
The bank site worked fine on a different computer. Yes they have an app.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

trinc wrote: Tue Jan 24, 2023 11:53 am if isolated to your computer. search .net repair tool.

i might also suggest ccleaner to scan your registry, free version & select save registry changes, or backup registry before before using ccleaner & repairing .net

Tim
Thanks Tim. PC is much faster with a clean registry. Still have same problem. I did not use the net repair tool yet.
Topic Author
Zanmar
Posts: 108
Joined: Wed Mar 16, 2022 8:10 pm

Re: PC problem, help please?

Post by Zanmar »

Zanmar wrote: Tue Jan 24, 2023 4:57 pm
trinc wrote: Tue Jan 24, 2023 11:53 am if isolated to your computer. search .net repair tool.

i might also suggest ccleaner to scan your registry, free version & select save registry changes, or backup registry before before using ccleaner & repairing .net

Tim
Thanks Tim. PC is much faster with a clean registry. Still have same problem. I did not use the net repair tool yet.
Tim. Is it the program System Mechanic on Iolo.com or is it the Microsoft Net Framework Tool?
The last MS update did have Net Framework mentioned.
TTBG
Posts: 114
Joined: Sun Nov 09, 2014 7:16 pm

Re: PC problem, help please?

Post by TTBG »

This might be out in left field, but have you made any recent changes to your display settings, or updated the display driver? I once had a problem with TurboTax showing a white screen instead of the registration page. I found a help topic that suggested changing the display settings and that did the trick. It looks like some people still have the problem: https://ttlc.intuit.com/community/taxes ... 00/2451666

The registration page was a one-time only thing, so it might not be related to your issue but I thought I'd mention it. Good luck finding a solution!
JayB
Posts: 445
Joined: Sat May 28, 2022 9:57 am

Re: PC problem, help please?

Post by JayB »

Zanmar wrote: Tue Jan 24, 2023 10:43 am So if anyone can help or point me in the right direction...
Sometimes logins won't work with a particular site if third party cookies, popups and redirects, location, JavaScript, and/or motion sensors are disabled. Try permitting these for the problem website and see if this helps.
yohac
Posts: 546
Joined: Sat Sep 01, 2018 1:42 pm

Re: PC problem, help please?

Post by yohac »

Since the problem is computer-specific but not browser-specific, I would suspect a third-party antivirus/anti-malware program and would try disabling it. Otherwise if you use a VPN, or some alternate DNS, or anything else that differs from a generic Windows PC, I would try to eliminate those variables.
trinc
Posts: 135
Joined: Fri Oct 24, 2014 9:09 am

Re: PC problem, help please?

Post by trinc »

Zanmar wrote: Tue Jan 24, 2023 5:06 pm
Zanmar wrote: Tue Jan 24, 2023 4:57 pm
trinc wrote: Tue Jan 24, 2023 11:53 am if isolated to your computer. search .net repair tool.

i might also suggest ccleaner to scan your registry, free version & select save registry changes, or backup registry before before using ccleaner & repairing .net

Tim
Thanks Tim. PC is much faster with a clean registry. Still have same problem. I did not use the net repair tool yet.
Tim. Is it the program System Mechanic on Iolo.com or is it the Microsoft Net Framework Tool?
The last MS update did have Net Framework mentioned.
Microsoft Tool.

Tim
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