When I open Quicken now all I get is a blank screen with a busy mouse cursor. Task manager shows Quicken is "not responding" and is using 23-25% of CPU. Restored backups fail the same way.
I was on the phone with Quicken support for a little over three hours!
We tried MANY things including
- Logged on to Windows as a different user and installed Quicken under that ID. The problem persisted.
- Restored backups from weeks and months ago. All failed the same way.
The support personnel were particular clueless. They tried to pin it on my use of OneDrive even though the Quicken files were not in the OneDrive folder. I use CrashPlan for backup and they tried to pin it on that even though I was using the active Quicken File and not a restored backup. I disabled backups and virus checking just to make him happy. The first level support took me through many silly processes, like using my phone's "mobile hotspot" instead of my normal internet connection. He had me mess with the Windows Firewall and disable various other things in Windows networking -- all of which were obviously unrelated to the problem. He even TOLD ME Quicken would run fine with NO internet connection at all, except for the initial setup after an install.
I eventually got a call-back from a "supervisor." The supervisor summarized my situation as a problem with backups or OneDrive probably corrupting my data file! This is what he was told by the support people! No wonder they had no idea how to deal with it. Quicken support refused to supply me with a version of Quicken before the previous day's update to R28.28. He said it was not possible to do that once the latest level was released. (Baloney!)
In the end I was told to submit a problem report using the "Report a Problem" mechanism within the Quicken program.
If there is no further action from Quicken (like another update that fixes this) Now will be the time for me to find a replacement. The main reason I have not done so already was not wanting to lose my historical data. Well, Quicken lost it for me already.