Home depot online return

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Topic Author
newbie003
Posts: 302
Joined: Thu Feb 02, 2017 10:25 am

Home depot online return

Post by newbie003 » Mon Jun 29, 2020 1:58 pm

Anyone have luck initiating a return online lately? I'm clicking on 'return items' from this page, https://www.homedepot.com/c/Return_Policy , but it just brings me to my order history and I can't see a place to start a return. Am I missing something?

Thanks!

BruinBones
Posts: 148
Joined: Sun Apr 22, 2018 5:39 pm

Re: Home depot online return

Post by BruinBones » Mon Jun 29, 2020 2:19 pm

I don't know about that link, but if you have the order number and your e-mail address associated with the order, you can sign in to "Track Your Order" using those 2 pieces of information.
Once in, you will see a "Start a Return" link box that should take you through the process.

Topic Author
newbie003
Posts: 302
Joined: Thu Feb 02, 2017 10:25 am

Re: Home depot online return

Post by newbie003 » Mon Jun 29, 2020 2:47 pm

Thank you. I think the problem is that (for me anyway), this link https://www.homedepot.com/order/view/tracking (which is Track Order from the very top of the website) is redirecting to https://www.homedepot.com/order/view/summary, which is just a list of my orders and no place to 'Start a Return' :(

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