eBay, PayPal, or Mastercard for resolution?

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Trapper
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eBay, PayPal, or Mastercard for resolution?

Post by Trapper » Mon Apr 27, 2020 10:31 am

Finally had an eBay seller tell me they shipped a purchase and I did not receive it. Seller created a USPS tracking number, but does not show up beyond being created.
Who best to complain to? Thought I would start with eBay.

RudyS
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Re: eBay, PayPal, or Mastercard for resolution?

Post by RudyS » Mon Apr 27, 2020 10:37 am

Yes, eBay is the place to start. Next, PayPal if you used PayPal as your payment source. THEN go to the credit card if that's where it was charged. You should be OK since USPS does not show delivery. How much time elapsed since label was created? Seller might have been delayed getting the item into the mail. Especially nowadays. Let seller know you are opening a case to give them a chance.

mikemagz11
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Re: eBay, PayPal, or Mastercard for resolution?

Post by mikemagz11 » Mon Apr 27, 2020 11:05 am

eBay almost always takes the buyers side so it shouldn't be an issue if you don't receive it. When does it say it was shipped? I sell stuff on eBay and lately its taken a few days to show up in tracking.

HawkeyePierce
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Re: eBay, PayPal, or Mastercard for resolution?

Post by HawkeyePierce » Mon Apr 27, 2020 11:06 am

Mastercard has nothing to do with dispute resolution.

neilpilot
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Re: eBay, PayPal, or Mastercard for resolution?

Post by neilpilot » Mon Apr 27, 2020 11:11 am

HawkeyePierce wrote:
Mon Apr 27, 2020 11:06 am
Mastercard has nothing to do with dispute resolution.
Even if Trapper pays the PayPal balance using their MC?

gutterman
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Re: eBay, PayPal, or Mastercard for resolution?

Post by gutterman » Mon Apr 27, 2020 11:20 am

In your case it sounds like the seller printed the shipping label but he has not shipped it yet. I buy quite a bit on Ebay and have had this happen to me twice. If you go to your purchase history in Ebay you will see your options for asking for a refund. You open a refund/dispute request with Ebay. Ebay will reach out to the seller for comment and they have 3-5 days to respond (which seems like forever). In both of my cases, The seller never responded and Ebay issued me a full refund. The seller has to show proof of delivery, or Ebay will take care of it in your favor

HawkeyePierce
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Re: eBay, PayPal, or Mastercard for resolution?

Post by HawkeyePierce » Mon Apr 27, 2020 12:28 pm

neilpilot wrote:
Mon Apr 27, 2020 11:11 am
HawkeyePierce wrote:
Mon Apr 27, 2020 11:06 am
Mastercard has nothing to do with dispute resolution.
Even if Trapper pays the PayPal balance using their MC?
Mastercard just shuffles money between merchant banks and issuing banks. If OP wants to dispute a transaction they need to talk to the issuing bank. Calling Mastercard won't get you anywhere.

Carson
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Re: eBay, PayPal, or Mastercard for resolution?

Post by Carson » Mon Apr 27, 2020 12:32 pm

IME, sellers are quick to 'create a label' to show it as shipped, but slower to actually deliver that item to the PO. I had purchased something I very desperately wanted and had all kinds of delays. I finally got it after putting in the dispute with Ebay.
30-something personal finance enthusiast, just get getting started on this whole portfolio thing.

go_mets
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Re: eBay, PayPal, or Mastercard for resolution?

Post by go_mets » Mon Apr 27, 2020 1:05 pm

As long as the item has not exceeded the expected to be received date, you won't be able to do anything with eBay or Paypal.

And with the world the way it is, I would temper my expectation.
You have 180 days to file a grievance with Paypal. What's the rush?

.

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whodidntante
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Re: eBay, PayPal, or Mastercard for resolution?

Post by whodidntante » Mon Apr 27, 2020 1:14 pm

eBay always takes the buyer's side. You'll get your money back.

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Nate79
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Re: eBay, PayPal, or Mastercard for resolution?

Post by Nate79 » Mon Apr 27, 2020 1:38 pm

Trapper wrote:
Mon Apr 27, 2020 10:31 am
Finally had an eBay seller tell me they shipped a purchase and I did not receive it. Seller created a USPS tracking number, but does not show up beyond being created.
Who best to complain to? Thought I would start with eBay.
Did you contact the seller yet to see if they actually shipped it? When was the label created? It can often take days/weeks for it to actually ship depending when the expected ship date was.

Topic Author
Trapper
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Re: eBay, PayPal, or Mastercard for resolution?

Post by Trapper » Mon Apr 27, 2020 4:05 pm

I contacted the seller twice, with the seller telling me it has been shipped. It is over due by two weeks. No activity except for the creation of the tracking number.
I will follow up with eBay.
And yes of course if it was a charge card dispute, the issuing bank is who I would contact.
Thanks all.
Trapper

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windaar
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Re: eBay, PayPal, or Mastercard for resolution?

Post by windaar » Mon Apr 27, 2020 5:18 pm

I've bought and sold on eBay for 20 years. Set up a case with eBay and just go through the process. You'll get your money back. The other posters are right that eBay always sides with the buyer.
Nobody knows nothing.

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