TravelGeek wrote: ↑Sun Apr 12, 2020 11:37 amPoint them to their FAQ here:Corsair wrote: ↑Sun Apr 12, 2020 10:17 am Our non-stop got changed to a layover with arrival time increases of +82 mins there & +130 mins back. It doesn't looks like they're following what the DOT said a week ago because this disclaimer on My Trip states nothing about cash refunds.
Will be calling them to request
https://www.delta.com/us/en/advisories/ ... l/overview
3. Can I request a refund if my flight has been canceled or significantly delayed?
In keeping with our longstanding policy, if Delta cancels or significantly delays a flight, you will first be rebooked on an alternate flight. If you choose to cancel your reservation, or if Delta cannot find an alternate flight and cancels the reservation for you, you will be issued an eCredit for the value of the ticket, which can be used toward future travel through May 31, 2022.
You may also request a refund back to your original form of payment if Delta cancels or significantly delays your flight (delays or schedule changes greater than 90 minutes).
Corsair wrote: ↑Sun Apr 12, 2020 10:20 amTHANK YOU for this info. I bought my tickets in Oct and thought a dispute (if needed) was out of question due to the 90 day period and it not being an option on the website.seawolf21 wrote: ↑Sat Apr 11, 2020 1:27 pmFor MasterCard/Visa, a dispute due to "Services not received" can be initiated up to 120 days from the date services is expected to be received provided the original charge is not older than 540 days. AMEX should have something similar if not even more lenient. You have have to call the card issuer to file a dispute if the website does not allow for it due to charge being more than two statement periods old.siamond wrote: ↑Sat Apr 11, 2020 10:54 am
I hear you, but Vayama turns out to be incredibly shady. They removed any phone support weeks ago and the only way to communicate is by e-mail. And they stopped answering (and 100s of people reported the same stonewalling over the past few weeks on various forums, so the issue is already more than public).
Scrutinizing the BBB long list of complaints about Vayama, I don't see a lot of cases where the customer did report full refund. In most cases, Vayama essentially said "working on it". Also, I wouldn't be surprised if they declare bankruptcy in a few weeks. Finally, the typical credit card dispute process has a 60-days limit (which I have far exceeded).
Icelandair has been perfectly fair and responsive. And their voucher guide seems to indicate remarkable flexibility (3 years limit, use for myself or others, across multiple trips if desired, etc). And I can't see IcelandAir going bankrupt without Iceland bailing them out.
I am starting to falter. I'd rather get the cash back, but it doesn't overly bother me to keep a credit with IcelandAir. And I can sense a lot of aggravation if I keep fighting with Vayama. I am starting to think that travel credit + DoT complain could be the right balance. I need to make a decision this week-end. Thoughts?
Also file a US DoT complaint against Vayama if original credit card charge listed Vayama instead of Iceland Air as merchant.
Agreed with TravelGeek. a change in excess of 90 minutes qualify for a refund under Delta rules. If the agent was just focused on the outbound (which would be expected) change of 82 minutes, no refund. IMO you just need to give DL a call again and point out the return changed by more than 1h30m.
I would try a direct message on Delta Twitter if you don't want to wait to speak with an agent. Having DL refund would be a lot faster than a chargeback.