Cruise Cancellation

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Vulcan721
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Cruise Cancellation

Post by Vulcan721 »

Currently we are booked for a great mid May to June cruise of northern Europe. Due to the Corona Virus we are trying to decide what to due. Due to the virus the cruise line has amended their cancellation policy to allow cancellation up to 48 hours before the cruise. However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance. We are 70 and my wife does have pulmonary issues. Consequently her doctor has already said he would write a letter for the trip insurance. I value the advice of the wise people on this site. Thank you in advance for your thoughts. Cancel and let them hold the money or use the trip insurance and get most of our money back now?
MotoTrojan
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Re: Cruise Cancellation

Post by MotoTrojan »

Life is short. Unless you’ll be comfortable cruising soon I would use the insurance and put some of the original trip cost towards a trip with lower covid risk.
spidercharm01
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Re: Cruise Cancellation

Post by spidercharm01 »

If they are offering 48 hour cancellations, why not wait for few more weeks to see how it all plays out. It's possible that virus won't survive when weather gets warmer. And as long as you have an option, why not wait until last minute.
tibbitts
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Re: Cruise Cancellation

Post by tibbitts »

June is a long time from now, I would wait to decide. Is there a disadvantage to waiting? I'm assuming you have already purchased air and that is included in the trip insurance?
123
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Re: Cruise Cancellation

Post by 123 »

spidercharm01 wrote: Mon Mar 09, 2020 9:49 pm ...And as long as you have an option, why not wait until last minute.
Potential turmoil in the travel industry could impact the ability to recover your funds, even with "insurance", I wouldn't wait too long.
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ResearchMed
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Re: Cruise Cancellation

Post by ResearchMed »

Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm Currently we are booked for a great mid May to June cruise of northern Europe. Due to the Corona Virus we are trying to decide what to due. Due to the virus the cruise line has amended their cancellation policy to allow cancellation up to 48 hours before the cruise. However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance. We are 70 and my wife does have pulmonary issues. Consequently her doctor has already said he would write a letter for the trip insurance. I value the advice of the wise people on this site. Thank you in advance for your thoughts. Cancel and let them hold the money or use the trip insurance and get most of our money back now?
First, that $520 cost for the trip insurance is *gone*, no matter what you do (sunk costs). So don't let that influence you.
(It would sound silly to say that you don't want to take the trip because you wouldn't get back the cost of insurance, right? :wink: )

Would you get the same amount ($7,759) as a credit of as cash back? That's how it sounds, and that's how our travel insurance would work (but we've never dealt with a cruise credit). We just get all of the money back if the entire trip is cancelled for a covered reason.

Why don't you look at - and ask your question - on www.CruiseCritic.com -
Check the index for the subforum for your particular cruise line. You won't be alone with this decision.
Also look at the Travel Insurance sub-forum there.

NOTE: Do check if your insurance really will cover this if your wife is not "currently ill".
There is a lot of discussion about how this particular situation, when not "currently ill" may not be covered, physician letter or not.
"In case she'll get sick" isn't usually a covered cause to cancel.
If you got your insurance through a broker (we do), then ask them for guidance. They are great for such questions, as they'd be familiar with the particular insurer and policy.
WHEN did you make your first deposit for the trip, and when did you purchase the insurance?

Also, if you go (or for a future cruise), also join/read the Roll Call for your particular cruise (line, ship, date). That would be good now, too.
But if you do sail, this is a great way to meet up with others on the same sailing.

Enjoy this, or a future, cruise.

RM
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toofache32
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Re: Cruise Cancellation

Post by toofache32 »

What's the rush? I was planning on taking a trip in June but now I will wait and see how things play out before committing to it and giving anyone money. If commitment is required this early, tell them you will come back later when things are more predictable.
TravelGeek
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Re: Cruise Cancellation

Post by TravelGeek »

A few different things could happen:

- warm weather or radical measures stop the spread, making the cruise safe
- the cruise industry suffers a few more Princess-style quarantines and cruises get temporarily banned
- the cruise line goes bankrupt
- travel to Europe results in subsequent mandatory quarantine for US residents
- cruise gets cancelled because ship gets quarantined somewhere else on a previous trip

Would be good to know if the insurance policy covers, for example, cancellation of the cruise due to bankruptcy

I’d probably be reluctant to let a cruise line hold on to $7700+ for an unknown length of time. What happens if they do go under - are you know an unsecured creditor?

So I would first verify that the insurance will 100% definitely pay you cash due to your cancellation reason. When that is clear, I would monitor the situation closely for a while longer before pulling the plug and asking the insurance to cover the trip cost.
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celia
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Re: Cruise Cancellation

Post by celia »

Even if you took the credit for future travel, there’s no guarantee they won’t raise the price such that you would need to pay an additional $1,000 or so. They need some way to make up their losses if they want to stay in business.
obgraham
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Re: Cruise Cancellation

Post by obgraham »

Well I'll tell you what we are doing: We have a Rhine River cruise booked May 14. Cruise line (upper end type) made the same deal -- cancel up till 7 days before with no penalty, as long as you book something else by the end of 2022. Seems fair.
I'm prepared to change the plan up till May 7, but We're going. By May I expect this to have calmed down. I fully expect to take the cruise.
bltn
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Re: Cruise Cancellation

Post by bltn »

With your wife s health issue and age, there is too much risk to take the cruise. You ve spent the insurance money whether you take the cruise or not. Cancel the trip now while you can. Take the cruise next year if it is safe.
Travel somewhere that doesn t involve air travel this year. At 70 years old, I would avoid public transportation until things settle down.
bluelight
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Re: Cruise Cancellation

Post by bluelight »

We're in a similar situation with a 15 day river cruise through France starting in mid June. My husband and I both have health issues and he will be 74 this spring. Our cruise company also offers a cancellation with vouchers towards a new trip booked within 2 years. In our case they would hold $16,000 until 2022 (includes the airfare). We already have a different cruise booked for 2021.

We have up to 24 hours before our flights to cancel. Right now my decision is to make no decision and see how this Corona Virus plays out over the next 2 1/2 months.
Momus
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Re: Cruise Cancellation

Post by Momus »

Free health care in the cruiseship if you get infected. Can't go wrong. 0 bill on testing kits also vs. $3000 bill on Corona testing in the hospital. Your vacation might also be extended for another 14 days docking at the port, free dinner lunch and breakfast. 24/7 extended room service and free alcohol for a great price. Double the stay for half the price! I'd go if I were you. 8-)
DarkHelmetII
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Re: Cruise Cancellation

Post by DarkHelmetII »

Wait until late April to make final decision. As others have said, with travel insurance I don't see any major benefit to tying up your funds in the form of a credit with the cruise line. My 2 cents.
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Watty
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Re: Cruise Cancellation

Post by Watty »

There is a significant chance that the travel insurance or the cruise ship company could go bankrupt. If you take the credit and the cruise ship company goes bankrupt next fall I doubt that your travel insurance would cover you.

I don't not think that even with a letter from her doctor that the fear of travel would automatically qualify for a refund from the travel insurance company. If it was that easy to get refunds then people would get notes from their doctors when they wanted to cancel trips for some unrelated reason.

I would start the travel insurance claim and hope that you actually can get the refund.
Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance.
The $520 is already spent no matter what you do. If you take the credit and book a new trip a year or two from now you will need to buy new trip insurance.
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StevieG72
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Re: Cruise Cancellation

Post by StevieG72 »

The cruise insurance route may prove to be a little tricky. Read your policy, the devil is in the details. Preexisting conditions are covered by some policies but not all, it also depends on when you bought the cruise insurance.
My experience is they will not give a definitive answer in regards to your particular situation. I had to cancel a cruise last year and called prior to cancelling to clarify a few details, wasted phone call. As a previous poster mentioned if a travel agent or broker was used they likely can provide guidance.
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carolinaman
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Re: Cruise Cancellation

Post by carolinaman »

Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm Currently we are booked for a great mid May to June cruise of northern Europe. Due to the Corona Virus we are trying to decide what to due. Due to the virus the cruise line has amended their cancellation policy to allow cancellation up to 48 hours before the cruise. However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance. We are 70 and my wife does have pulmonary issues. Consequently her doctor has already said he would write a letter for the trip insurance. I value the advice of the wise people on this site. Thank you in advance for your thoughts. Cancel and let them hold the money or use the trip insurance and get most of our money back now?
I recommend using the trip insurance to get your money back. There are too many unknowns to tie up your money with the cruise ship company for a future trip. One risk is the cruise ship company could go bankrupt and there goes your money. I am guessing that the $520 trip insurance is a sunk cost anyway because you will likely need to get and pay for another trip insurance policy if you use your money for a future trip with the cruise line.

IMO, you are wise to cancel because of your wife's pulmonary issues.
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midareff
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Re: Cruise Cancellation

Post by midareff »

Very similar situation. We had a May 15 scheduled cruise (Viking) scheduled for the Mediterranean and Adriatic areas and a September 17th cruise from Bergen to Barcelona with the same line. I'm 72 with some respiratory issues, wife is healthy. Since the May cruise was already paid and not refuncable without significant penalty I pushed back the date to May 28, 2021. Since the September cruise was not due for final pay until March 6th I cancelled it and they owe me my $1K deposit less $100 pp cancellation, and a cruise credit for $200 back. We have a third trip booked for a Seine River cruise in France for October with another company and my pulmonary specialist will write a letter for insurance recovery if Covid-19 is still a problem then.

AFAIC, staying healthy to take more cruises will overcome any loss of time or money now.
ddurrett896
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Re: Cruise Cancellation

Post by ddurrett896 »

I would cancel today and try to re buy the same cruise at a later day for cheaper.

Flights to MIA in May were the usual $450. Checked today and they are now $250 and I've never seen that flight drop under $400.
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Re: Cruise Cancellation

Post by dwickenh »

I've got a late June cruise to Alaska booked. The cruise line has extended the date for payment to make sure the cruise is still sufficiently booked to sail. My brother and I have decided that if it sails, we will be with it.
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Re: Cruise Cancellation

Post by Sandtrap »

Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm Currently we are booked for a great mid May to June cruise of northern Europe. Due to the Corona Virus we are trying to decide what to due. Due to the virus the cruise line has amended their cancellation policy to allow cancellation up to 48 hours before the cruise. However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance. We are 70 and my wife does have pulmonary issues. Consequently her doctor has already said he would write a letter for the trip insurance. I value the advice of the wise people on this site. Thank you in advance for your thoughts. Cancel and let them hold the money or use the trip insurance and get most of our money back now?
This decision has already been made.

A $520 fee to refund $7,759 is the reason for getting the trip insurance in the first place. For situations like this.

What is the price of one's health?

How would you feel if your DW did get sick?
(Would the $520 dollar decision be a moot price then?)

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Sandtrap
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Re: Cruise Cancellation

Post by Sandtrap »

midareff wrote: Tue Mar 10, 2020 7:22 am Very similar situation. We had a May 15 scheduled cruise (Viking) scheduled for the Mediterranean and Adriatic areas and a September 17th cruise from Bergen to Barcelona with the same line. I'm 72 with some respiratory issues, wife is healthy. Since the May cruise was already paid and not refuncable without significant penalty I pushed back the date to May 28, 2021. Since the September cruise was not due for final pay until March 6th I cancelled it and they owe me my $1K deposit less $100 pp cancellation, and a cruise credit for $200 back. We have a third trip booked for a Seine River cruise in France for October with another company and my pulmonary specialist will write a letter for insurance recovery if Covid-19 is still a problem then.

AFAIC, staying healthy to take more cruises will overcome any loss of time or money now.
+1
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midareff
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Re: Cruise Cancellation

Post by midareff »

Sandtrap wrote: Tue Mar 10, 2020 8:10 am
midareff wrote: Tue Mar 10, 2020 7:22 am Very similar situation. We had a May 15 scheduled cruise (Viking) scheduled for the Mediterranean and Adriatic areas and a September 17th cruise from Bergen to Barcelona with the same line. I'm 72 with some respiratory issues, wife is healthy. Since the May cruise was already paid and not refuncable without significant penalty I pushed back the date to May 28, 2021. Since the September cruise was not due for final pay until March 6th I cancelled it and they owe me my $1K deposit less $100 pp cancellation, and a cruise credit for $200 back. We have a third trip booked for a Seine River cruise in France for October with another company and my pulmonary specialist will write a letter for insurance recovery if Covid-19 is still a problem then.

AFAIC, staying healthy to take more cruises will overcome any loss of time or money now.
+1
Wisdom from experience. . . .

j :happy
not to mention staying alive..... seems covid19 is prejudiced against some of us more experienced folks.
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Sandtrap
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Re: Cruise Cancellation

Post by Sandtrap »

midareff wrote: Tue Mar 10, 2020 8:42 am
Sandtrap wrote: Tue Mar 10, 2020 8:10 am
midareff wrote: Tue Mar 10, 2020 7:22 am Very similar situation. We had a May 15 scheduled cruise (Viking) scheduled for the Mediterranean and Adriatic areas and a September 17th cruise from Bergen to Barcelona with the same line. I'm 72 with some respiratory issues, wife is healthy. Since the May cruise was already paid and not refuncable without significant penalty I pushed back the date to May 28, 2021. Since the September cruise was not due for final pay until March 6th I cancelled it and they owe me my $1K deposit less $100 pp cancellation, and a cruise credit for $200 back. We have a third trip booked for a Seine River cruise in France for October with another company and my pulmonary specialist will write a letter for insurance recovery if Covid-19 is still a problem then.

AFAIC, staying healthy to take more cruises will overcome any loss of time or money now.
+1
Wisdom from experience. . . .

j :happy
not to mention staying alive..... seems covid19 is prejudiced against some of us more experienced folks.
Marty,
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I disagreed.

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jabberwockOG
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Re: Cruise Cancellation

Post by jabberwockOG »

My guess is that by early summer, unless the covid-19 pandemic suddenly disappears, it is likely that many countries will be refusing docking for all cruise ships. I expect a few cruise ship lines will go bankrupt this year so if you have money deposited with a cruise line it might be a good idea to get it back before it "evaporates".
delamer
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Re: Cruise Cancellation

Post by delamer »

StevieG72 wrote: Tue Mar 10, 2020 6:35 am The cruise insurance route may prove to be a little tricky. Read your policy, the devil is in the details. Preexisting conditions are covered by some policies but not all, it also depends on when you bought the cruise insurance.
My experience is they will not give a definitive answer in regards to your particular situation. I had to cancel a cruise last year and called prior to cancelling to clarify a few details, wasted phone call. As a previous poster mentioned if a travel agent or broker was used they likely can provide guidance.
The coverage for pre-existing conditions is key. I would not assume that your wife’s pulmonary issues would be covered, even with a doctor’s note, as StevieG72 noted above.

I recently filled out travel insurance forms (for a cruise cancellation unrelated to the virus) and they ask when your symptoms/condition first started. If it was before the date you purchased your insurance, you may be out of luck.
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midareff
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Re: Cruise Cancellation

Post by midareff »

Sandtrap wrote: Tue Mar 10, 2020 8:46 am
midareff wrote: Tue Mar 10, 2020 8:42 am
Sandtrap wrote: Tue Mar 10, 2020 8:10 am
midareff wrote: Tue Mar 10, 2020 7:22 am Very similar situation. We had a May 15 scheduled cruise (Viking) scheduled for the Mediterranean and Adriatic areas and a September 17th cruise from Bergen to Barcelona with the same line. I'm 72 with some respiratory issues, wife is healthy. Since the May cruise was already paid and not refuncable without significant penalty I pushed back the date to May 28, 2021. Since the September cruise was not due for final pay until March 6th I cancelled it and they owe me my $1K deposit less $100 pp cancellation, and a cruise credit for $200 back. We have a third trip booked for a Seine River cruise in France for October with another company and my pulmonary specialist will write a letter for insurance recovery if Covid-19 is still a problem then.

AFAIC, staying healthy to take more cruises will overcome any loss of time or money now.
+1
Wisdom from experience. . . .

j :happy
not to mention staying alive..... seems covid19 is prejudiced against some of us more experienced folks.
Marty,
An 80+ age old friend recently told me that the "elderly" were the most vulnerable and that included me.

I disagreed.

j :happy
https://www.worldometers.info/coronavir ... ographics/

You might want to rethink that Jim.... at 80+ and male your in the very top risk group.
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Re: Cruise Cancellation

Post by Shallowpockets »

Momus wrote: Tue Mar 10, 2020 2:03 am Free health care in the cruiseship if you get infected. Can't go wrong. 0 bill on testing kits also vs. $3000 bill on Corona testing in the hospital. Your vacation might also be extended for another 14 days docking at the port, free dinner lunch and breakfast. 24/7 extended room service and free alcohol for a great price. Double the stay for half the price! I'd go if I were you. 8-)
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BackOfTheNet
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Re: Cruise Cancellation

Post by BackOfTheNet »

Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance.
Would you pay $7,239 cash for $7,559 of future cruise credit? IMO, too many unknowns. If you do decide to cancel, getting the cash refund seems like the way to go.

Edit: This is wrong, I have been corrected below! :oops:
Last edited by BackOfTheNet on Tue Mar 10, 2020 12:08 pm, edited 1 time in total.
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ResearchMed
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Re: Cruise Cancellation

Post by ResearchMed »

delamer wrote: Tue Mar 10, 2020 10:38 am
StevieG72 wrote: Tue Mar 10, 2020 6:35 am The cruise insurance route may prove to be a little tricky. Read your policy, the devil is in the details. Preexisting conditions are covered by some policies but not all, it also depends on when you bought the cruise insurance.
My experience is they will not give a definitive answer in regards to your particular situation. I had to cancel a cruise last year and called prior to cancelling to clarify a few details, wasted phone call. As a previous poster mentioned if a travel agent or broker was used they likely can provide guidance.
The coverage for pre-existing conditions is key. I would not assume that your wife’s pulmonary issues would be covered, even with a doctor’s note, as StevieG72 noted above.

I recently filled out travel insurance forms (for a cruise cancellation unrelated to the virus) and they ask when your symptoms/condition first started. If it was before the date you purchased your insurance, you may be out of luck.
This next bit may *bot* pertain to the coronavirus situation, but in general, IF one gets insurance with a "waiver of the pre-existing condition exclusion" (that double negative means there are NO exclusions for pre-existing conditions), then this is not a problem.
It does require that one be "fit to travel" on the day the insurance policy is started, and in most cases (but not all), one must start the coverage within about 10-21 days of making the very first payment (refundable or not).

For this reason, we start our travel insurance right away after making that first deposit. Our type of policy allows us to insure only the deposit, and ramp up the coverage as we make additional, and non-refundable, payments (also within the same time limits).
We'd hate to have the deposit made (especially when non-refundable!) and then have something like the flu or a broken leg or whatever land one of us in the hospital the day before the deadline.

But each policy is different, so it is critical to read *your* policy very carefully.

RM
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ResearchMed
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Re: Cruise Cancellation

Post by ResearchMed »

BackOfTheNet wrote: Tue Mar 10, 2020 10:50 am
Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance.
Would you pay $7,239 cash for $7,559 of future cruise credit? IMO, too many unknowns. If you do decide to cancel, getting the cash refund seems like the way to go.
IF it is 100% refund coverage, then they'd be getting back $7,559 "to pay for" a future cruise credit of the exact same amount.
That insurance policy cost is gone, no matter what. It was already paid.
"Sunk Cost"

RM
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BackOfTheNet
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Re: Cruise Cancellation

Post by BackOfTheNet »

ResearchMed wrote: Tue Mar 10, 2020 10:54 am
BackOfTheNet wrote: Tue Mar 10, 2020 10:50 am
IF it is 100% refund coverage, then they'd be getting back $7,559 "to pay for" a future cruise credit of the exact same amount.
That insurance policy cost is gone, no matter what. It was already paid.
"Sunk Cost"

RM
Ah you are right, I read the OP's post too literally. Doh! Take the money for sure then if it's available!
Userdc
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Re: Cruise Cancellation

Post by Userdc »

I’m not familiar with the ins and outs of travel insurance, but do you need a loss to file a claim? If the cruise company is offering you full credit when you cancel, would you still be able to file a travel insurance claim? There also might be explicit epidemic carve outs as well. Check the policy.
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Re: Cruise Cancellation

Post by smitcat »

ResearchMed wrote: Tue Mar 10, 2020 10:54 am
BackOfTheNet wrote: Tue Mar 10, 2020 10:50 am
Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance.
Would you pay $7,239 cash for $7,559 of future cruise credit? IMO, too many unknowns. If you do decide to cancel, getting the cash refund seems like the way to go.
IF it is 100% refund coverage, then they'd be getting back $7,559 "to pay for" a future cruise credit of the exact same amount.
That insurance policy cost is gone, no matter what. It was already paid.
"Sunk Cost"

RM
It depends on the state you are in - in NY the trip insurance is refundable if cancelled 24 hours prior to departure.
Other states have varied regulations.
michaeljc70
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Re: Cruise Cancellation

Post by michaeljc70 »

Was this booked directly through the cruise line? Can the credit be used through any travel agency? I ask because I find that prices on the cruises I book vary greatly depending on who they are booked through. Some offer a lot of perks, some don't and prices vary widely. If I could only book through the cruise line I would cancel it using the insurance. YMMV depending on cruise line as the above is based on my cruising mostly on Celebrity .
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ResearchMed
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Re: Cruise Cancellation

Post by ResearchMed »

smitcat wrote: Tue Mar 10, 2020 12:25 pm
ResearchMed wrote: Tue Mar 10, 2020 10:54 am
BackOfTheNet wrote: Tue Mar 10, 2020 10:50 am
Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance.
Would you pay $7,239 cash for $7,559 of future cruise credit? IMO, too many unknowns. If you do decide to cancel, getting the cash refund seems like the way to go.
IF it is 100% refund coverage, then they'd be getting back $7,559 "to pay for" a future cruise credit of the exact same amount.
That insurance policy cost is gone, no matter what. It was already paid.
"Sunk Cost"

RM
It depends on the state you are in - in NY the trip insurance is refundable if cancelled 24 hours prior to departure.
Other states have varied regulations.
Good to know.
And I think that NY just recently started to allow Cancel For Any Reason" (CFAR) coverage. (Do you know if that is true?)

And if NY has the trip insurance cost to be refundable if trip is cancelled, then that's even better, of course.
[I *really* wish that benefit was available where we live. We've had a couple of relatively pricey cruises canceled at the last minute for covered reasons, medical emergencies. By shortly before departure, the full cost was insured, and that tends to be non-trivial amounts for most of our trips, given the cost of the trip, our ages, and the extra cost for the CFAR. CFAR itself, from most third-party insurers, would only refund 75%, but at least that would be cash back and not some sort of credit that is likely to have time limits, and definitely would have limits about the travel vendor.]

But either way, the OP doesn't need to consider the insurance premium. OP would, for most policies, get back the entire cost of the trip.
(NOTE: There can be some relatively small expenses that are not fully recovered, such a limits on airline or awards cancellation/rebooking fees.)

RM
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softwaregeek
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Re: Cruise Cancellation

Post by softwaregeek »

I’m guessing you could rebook later for less money. I don’t think cruising will rebound quickly. Too much risk of involuntary quarantine.
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Vulcan721
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Re: Cruise Cancellation

Post by Vulcan721 »

To everyone that has taken the time to answer my question on the cruise cancellation. I really appreciate your thoughts. For now I'm going to hold off. As was stated, the insurance will not cover preexisting conditions so we'll do the wait and see. Best case, everything is cleared up by mid May and we can go. Presently all Norwegian cruises are cancelled through mid April. Thanks you, Vulcan 721
tibbitts
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Re: Cruise Cancellation

Post by tibbitts »

michaeljc70 wrote: Tue Mar 10, 2020 3:58 pm Was this booked directly through the cruise line? Can the credit be used through any travel agency? I ask because I find that prices on the cruises I book vary greatly depending on who they are booked through. Some offer a lot of perks, some don't and prices vary widely. If I could only book through the cruise line I would cancel it using the insurance. YMMV depending on cruise line as the above is based on my cruising mostly on Celebrity .
That's interesting since I have not found more than about $50 difference, direct vs. not. Obviously I always choose the cheapest inside cabins (this is Bogleheads after all.) Occasionally an agency has reserved a block so I can get a choice of cabin for no additional charge, and sometimes a $25 additional credit, but that's about it. That include Celebrity and the other usual suspects.
michaeljc70
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Re: Cruise Cancellation

Post by michaeljc70 »

tibbitts wrote: Thu Mar 26, 2020 12:26 pm
michaeljc70 wrote: Tue Mar 10, 2020 3:58 pm Was this booked directly through the cruise line? Can the credit be used through any travel agency? I ask because I find that prices on the cruises I book vary greatly depending on who they are booked through. Some offer a lot of perks, some don't and prices vary widely. If I could only book through the cruise line I would cancel it using the insurance. YMMV depending on cruise line as the above is based on my cruising mostly on Celebrity .
That's interesting since I have not found more than about $50 difference, direct vs. not. Obviously I always choose the cheapest inside cabins (this is Bogleheads after all.) Occasionally an agency has reserved a block so I can get a choice of cabin for no additional charge, and sometimes a $25 additional credit, but that's about it. That include Celebrity and the other usual suspects.
There is a website, CruiseCompete, that will get you quotes for a particular cruise from various travel agents with minimal effort. I am sometimes amazed at the differences. Sometimes they do come in pretty close.
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ladders11
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Re: Cruise Cancellation

Post by ladders11 »

I would not do a cruise due to health risks, closed borders, closed attractions. And the number of ships being denied port due to outbreaks (if it didn't get me, it might get other passengers). However if I were booked, I'd back out now and rebook later. Demand is going to be down and spaces will be available if they do sail.
tibbitts
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Re: Cruise Cancellation

Post by tibbitts »

michaeljc70 wrote: Thu Mar 26, 2020 12:33 pm
tibbitts wrote: Thu Mar 26, 2020 12:26 pm
michaeljc70 wrote: Tue Mar 10, 2020 3:58 pm Was this booked directly through the cruise line? Can the credit be used through any travel agency? I ask because I find that prices on the cruises I book vary greatly depending on who they are booked through. Some offer a lot of perks, some don't and prices vary widely. If I could only book through the cruise line I would cancel it using the insurance. YMMV depending on cruise line as the above is based on my cruising mostly on Celebrity .
That's interesting since I have not found more than about $50 difference, direct vs. not. Obviously I always choose the cheapest inside cabins (this is Bogleheads after all.) Occasionally an agency has reserved a block so I can get a choice of cabin for no additional charge, and sometimes a $25 additional credit, but that's about it. That include Celebrity and the other usual suspects.
There is a website, CruiseCompete, that will get you quotes for a particular cruise from various travel agents with minimal effort. I am sometimes amazed at the differences. Sometimes they do come in pretty close.
I have had a few cases where I have found an agent with a low fare, but when I contact them (often they don't have online booking) they say all those fares are sold out. They don't really hard-sell anything else, so I do sometimes wonder if there are just a few cabins at a certain rate and not everybody updates at the same time.
THY4373
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Re: Cruise Cancellation

Post by THY4373 »

123 wrote: Mon Mar 09, 2020 9:55 pm Potential turmoil in the travel industry could impact the ability to recover your funds, even with "insurance", I wouldn't wait too long.
This! If you are a in a position to get cash out now strongly consider it. The travel industry is starved for cash and they are increasingly making harder to get your cash back. Many airlines have started making it difficult to close to impossible to get cash back even when it is required by law. In Canada and in France the government has started making noises about allowing airlines to only issue vouchers even when a cash refund would be required by law. I expect CC companies to start getting tougher on chargebacks as well. Insurance companies too. Personally I am cancelling everything through this summer where I have significant cash exposed and that is currently refundable. For points flights with minimal cash I will wait to see how things play out.
FrugalTravelGal
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Re: Cruise Cancellation

Post by FrugalTravelGal »

Vulcan721 wrote: Thu Mar 26, 2020 12:10 pm To everyone that has taken the time to answer my question on the cruise cancellation. I really appreciate your thoughts. For now I'm going to hold off. As was stated, the insurance will not cover preexisting conditions so we'll do the wait and see. Best case, everything is cleared up by mid May and we can go. Presently all Norwegian cruises are cancelled through mid April. Thanks you, Vulcan 721
You made the right decision to wait and see! Earlier this week, Royal Caribbean extended the cancellation of all their cruises through May 11. Hopefully Norwegian will soon extend their cruise cancellations into May. If your cruise departs during the suspension - you can request a cash refund or a future cruise credit. If your cruise departs later in May, then you'll need to wait awhile longer to see whether or not your ship sails.

A number of people here suggested you cancel the trip and make an insurance claim. Trip insurance will NOT reimburse you if you cancel the cruise now - unless you purchased a Cancel For Any Reason policy (CFAR). However, CFAR policies typically reimburse only ~75% of your nonrefundable trip costs. The trip cancellation portion of your insurance policy will reimburse you only if you can't travel due to a covered reason - such as illness, injury, death of a traveler or family member, etc. (read your policy). Fear of getting sick or quarantined on a cruise ship is not a covered reason! There's a lot of good information about trip insurance in general and the COVID-19 situation in particular on the web site for the Trip Insurance Store: https://tripinsurancestore.com/

If your cruise is cancelled and your airfare was booked through the cruise line, that makes it easier to get it refunded. If you booked airfare on your own, you'll need to see if your flight(s) had a schedule change of at least 61 minutes or more (depending on your airline's Conditions of Carriage), or eventually gets cancelled - before you can request a refund from the airline. If your flight schedule hasn't changed significantly, or you don't want to keep waiting in case your flight gets cancelled - you can cancel it and get a credit for future air travel, without paying a change fee. Note that the expiration date may be before you can use the credit for another trip.

My husband and I were booked on a May 2 Transatlantic cruise on Royal Caribbean. We had already decided that we weren't going, so we were relieved this week when our cruise was cancelled. (We chose a 100% cash refund instead of a 125% future cruise credit.) We were able to get our flight to Tampa refunded because American Airlines cancelled our original flight and rebooked us on another departing 3 hours earlier. However, our flight home from Europe on May 30 is still operating, so we will continue to watch for a cancellation or a schedule change that would allow us to get a refund. AA will waive the change fee if we cancel the flight, but we would have to rebook future travel to begin no later than Dec. 6 - which is 1 year from when we purchased our tickets.

I second the recommendation to check out the "roll call" thread for your particular Norwegian cruise on Cruise Critic: https://boards.cruisecritic.com/forum/6 ... oll-calls/
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CWRadio
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Re: Cruise Cancellation

Post by CWRadio »

I booked (CostCo travel) a river cruise last year on Uniworld for May 2020 with Uniworld insurance and airfare.

I notice changes to Uniworld Terms and Conditions as it relates if Uniworld cancel the cruise. Old Terms and Condition say I get my money back.

If Uniworld cancel which TC apply to me? Do I get my money back?


From my booking contract terms and conditions:

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance or postpone any scheduled sailing date and may, but is not obligated to, substitute hotels or vessels. Uniworld shall not be liable for any loss to you by reason of any such cancellation, advancement or postponement. In the event of cancellation by Uniworld, your sole right of recourse shall be to obtain a refund of monies paid to Uniworld in connection with such cruise/tour.


New from web site Terms and conditions:
https://www.uniworld.com/en/terms-and-conditions/

Advanced, Canceled, or Delayed Sailing: Uniworld reserves the right to cancel, advance, postpone or modify scheduled departure, return or itinerary dates, as well as locations, events and schedules, and may, but is not obligated to, substitute, vary, alter, reschedule, cancel and/or relocate any accommodations, vessels, modes of transportation and other aspects of the vacation. Uniworld is authorized to take these actions due to causes or circumstances of any kind or nature beyond Uniworld’s control, or causes or circumstances within Uniworld’s control that Uniworld deems to make such actions appropriate. Uniworld will not be liable for cancelation, delay, rescheduling or other adjustment or impact to a departure or itinerary, or other aspects of the vacation brought about due to force majeure or other circumstance beyond its control that prevents or interferes with any aspect of the cruise-tour, also including governmental and administrative actions. Uniworld is not responsible for other travel arrangements affected due to our cancelations or changes and is not liable for any cancellation or change costs or penalties incurred on other travel arrangements, including air tickets.
softwaregeek
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Re: Cruise Cancellation

Post by softwaregeek »

My guess is that the original Uniworld T&C still apply, theoretically. But good luck trying to get that money back.

Your best bet is probably to try fisrt with costco and then with your credit card company, if the cruise line fails to refund the money. But I wouldn't hold your breath. Even the big banks cant' absorb all these travel cancellations.
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snackdog
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Re: Cruise Cancellation

Post by snackdog »

I wouldn't go on this or any other cruise until the cruise lines figure out how to make cruising safe from all viruses. Norovirus. Covid. You name it. The ships seem to be floating petri dishes of infection and once the terror starts, you can't get off. Not my idea of relaxation.
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WoodSpinner
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Re: Cruise Cancellation

Post by WoodSpinner »

Vulcan721 wrote: Mon Mar 09, 2020 9:40 pm Currently we are booked for a great mid May to June cruise of northern Europe. Due to the Corona Virus we are trying to decide what to due. Due to the virus the cruise line has amended their cancellation policy to allow cancellation up to 48 hours before the cruise. However they will hold our $7759.00 for a future booking. Or we could utilize our trip insurance and get our money back minus the 520.00 for the trip insurance. We are 70 and my wife does have pulmonary issues. Consequently her doctor has already said he would write a letter for the trip insurance. I value the advice of the wise people on this site. Thank you in advance for your thoughts. Cancel and let them hold the money or use the trip insurance and get most of our money back now?
We are in a similar boat But for a more expensive cruise... :shock:

Just talked to our Trip Insurance folks at Berkshire Hathaway and they are claiming Pandemics are not covered in the insurance!

Was there any pushback from your insurer?
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CWRadio
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Re: Cruise Cancellation

Post by CWRadio »

softwaregeek wrote: Wed Apr 01, 2020 2:09 pm My guess is that the original Uniworld T&C still apply, theoretically. But good luck trying to get that money back.

Your best bet is probably to try fisrt with costco and then with your credit card company, if the cruise line fails to refund the money. But I wouldn't hold your breath. Even the big banks cant' absorb all these travel cancellations.

The word force majeure is missing from the original contract but is in the new TCs.
I have to wait until Uniworld cancel before I can do anything. I understand they have canceled up to May 8. My cruise is May 20. Thanks

force majeure means https://en.wikipedia.org/wiki/Force_majeure
Sockpuppet
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Re: Cruise Cancellation

Post by Sockpuppet »

snackdog wrote: Wed Apr 01, 2020 7:17 pm I wouldn't go on this or any other cruise until the cruise lines figure out how to make cruising safe from all viruses. Norovirus. Covid. You name it. The ships seem to be floating petri dishes of infection and once the terror starts, you can't get off. Not my idea of relaxation.
I don’t see how any cruise ship sails before a vaccine - of which we have no guarantee will be successfully created - with such a older population in such tight confines.

Honestly, I don’t think cruising will ever come back so I’d advise people to do what they can to get their cash back.
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