Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

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Topic Author
R2D2
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Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Sun Jun 16, 2019 9:13 am

I've had a Verizon Fios bundle in NYC for several years, and now that my contract is expiring, they want to raise the rates. (Roughly $128 to $148.)

I was thinking of just getting internet from them and dropping tv & phone. I can use Amazon Fire TV / Netflix / etc to get the tv shows I want.

That drops my rate to something like $74 (edit: it's actually $86). Of course, the new customer rate is quite a bit lower; it would be $40 plus a bunch of fees and taxes, so maybe $50 overall if I were a new customer.

Has anyone had any success in convincing Verizon Fios to give them a new customer rate without having to actually cancel and return the equipment?

The alternative is to switch to Spectrum (FKA Time Warner) and just get internet. I saw someone mention in another thread that their service is bad, but there wasn't any more detail than that. Does anyone have experience with Spectrum in NYC?

Thanks!
Last edited by R2D2 on Mon Jun 17, 2019 9:04 pm, edited 1 time in total.

cableguy
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by cableguy » Sun Jun 16, 2019 9:53 am

Its all the same. Check my screen name. Its all the same. But keep in mind....your email address, your channel lineup, the 1/2 day you'll spend waiting for them to do the installation, its all part of the cost of switching. Push them hard...ask to speak to their retention group....ask for a supervisor....you'll get something....

Topic Author
R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Sun Jun 16, 2019 9:56 am

cableguy wrote:
Sun Jun 16, 2019 9:53 am
Its all the same. Check my screen name. Its all the same. But keep in mind....your email address, your channel lineup, the 1/2 day you'll spend waiting for them to do the installation, its all part of the cost of switching. Push them hard...ask to speak to their retention group....ask for a supervisor....you'll get something....
Sorry, what in particular is "all the same"?

I can work from home periodically, so waiting for the "cable guy" isn't that big a deal.

JustSomeGuy155
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by JustSomeGuy155 » Sun Jun 16, 2019 10:31 am

R2D2 wrote:
Sun Jun 16, 2019 9:13 am
The alternative is to switch to Spectrum (FKA Time Warner) and just get internet. I saw someone mention in another thread that their service is bad, but there wasn't any more detail than that. Does anyone have experience with Spectrum in NYC?

Thanks!
I have lived in NYC for the past ~10 years in areas with both FiOS and spectrum. I find that they are both manipulative - they give you a decent starting rate and jack up the price by literally 100% whenever the contract is up. If you call they'll try to give you a 5% reduction (so that your rate was only jacked by 95%) and give you a few extra channels and convince you it's a good deal.

The only way to win is to switch between companies every year so that you always have the introductory rate. Every year I call them to tell them I will cancel if they don't keep the rate increase below 20%. They don't care. So I switch every year. I don't care about particular TV channels so it's easy for me to do so.

I have found the value to be pretty much the same at both companies - the internet is decent and fairly reliable and the customer service incompetent. This is in Manhattan.

I have the installer come on the weekend so it's not a huge deal to wait for them. Also with spectrum I bought my own modem so no installer is required.

bluebolt
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by bluebolt » Sun Jun 16, 2019 10:40 am

R2D2 wrote:
Sun Jun 16, 2019 9:56 am
cableguy wrote:
Sun Jun 16, 2019 9:53 am
Its all the same. Check my screen name. Its all the same. But keep in mind....your email address, your channel lineup, the 1/2 day you'll spend waiting for them to do the installation, its all part of the cost of switching. Push them hard...ask to speak to their retention group....ask for a supervisor....you'll get something....
Sorry, what in particular is "all the same"?

I can work from home periodically, so waiting for the "cable guy" isn't that big a deal.
I have had mixed success with Verizon. For one renewal where there was going to be a price increase, they were able to "find" a promo that kept my rate similar. For another, even though I asked for a supervisor and the retention department, they wouldn't budge. I canceled and switched to another provider. Of course, as soon as I switched, Verizon started sending me promo offers at a better rate.

michaelingp
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by michaelingp » Sun Jun 16, 2019 1:48 pm

I don't know all the details because my wife did all the negotiation (for me, life is too short to deal with Verizon!). We were going on vacation in the summer, so she cancelled the service. There was no equipment to return because we never had TV, just Internet. Actually, she says the cancellation was really intended to solve a different problem, which it didn't. When we came back, it took a couple of days, but we re-started the service at a higher speed and much lower monthly rate. My wife says they assured her that when next year rolls around, if the rate has increased, she can "re-negotiate" to the lowest rate. We'll see.

This is in Maryland, not NYC, and it is a huge time-wasting hassle, but it is possible.

On the other hand, the actual service has been absolutely rock solid, the installers are great, and customer support (once you get through the robots to the actual tech person) is superb.

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Rob5TCP
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Rob5TCP » Sun Jun 16, 2019 1:59 pm

I just did my every two years negotiations with Verizon FIOS.
My rate had gone up from $113 to $130.77.
I have an 800 number for renewals and called.
She could give me a different plan since mine was discontinued; but it would cost more.
What she did find on TV service, (I allowed her to look at my viewing patterns).
She found 4 stations I watch would lose with those stations (and others) being dropped.
My speed would stay the same (75 vs. 100 which is the new minnimum).
I ended up at $105.78 per month.

What will happen in two years - maybe I will move to RCN (Spectrum
a/k/a Time Warner is my last choice).

About 2 months ago they upped my speed (at no charge
because I was "so punctual on my payments") from 25 to 75.

Since Netflix only required about 8; not sure I even needed the 75.

RJC
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by RJC » Sun Jun 16, 2019 2:13 pm

Yes it's possible; however you need to cancel your subscription and change all your info (wife's name, email, etc.). It's kind of a pain but worth it in my opinion.

Topic Author
R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Sun Jun 16, 2019 8:12 pm

Rob5TCP wrote:
Sun Jun 16, 2019 1:59 pm
What will happen in two years - maybe I will move to RCN (Spectrum
a/k/a Time Warner is my last choice).
I'm curious why Spectrum is your last choice.

I had RCN years ago (maybe in 2008) and I was not pleased. And the customer service made Verizon look good in comparison.

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R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Sun Jun 16, 2019 8:14 pm

RJC wrote:
Sun Jun 16, 2019 2:13 pm
Yes it's possible; however you need to cancel your subscription and change all your info (wife's name, email, etc.). It's kind of a pain but worth it in my opinion.
If I actually wanted to keep the same service but switch it over to my wife's name, it'd be a real pain, esp. since I have a cable card rental from them. I'd have to return all that equipment and then get it re-installed. That's part of why I'm considering dumping them completely and getting internet only from a different provider.

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peseta
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by peseta » Sun Jun 16, 2019 9:05 pm

The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.

peseta

Topic Author
R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Mon Jun 17, 2019 9:06 pm

peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I'm looking forward to that!

I spoke to Spectrum and they said that I could get internet for $50/mo (with no added taxes or fees) with no contract, and they'll guarantee the rate for 12 months. That's quite a bit less than the $86/mo Verizon wanted! I think they're making this decision easy on me.

Swansea
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Swansea » Tue Jun 18, 2019 7:11 am

michaelingp wrote:
Sun Jun 16, 2019 1:48 pm
I don't know all the details because my wife did all the negotiation (for me, life is too short to deal with Verizon!). We were going on vacation in the summer, so she cancelled the service. There was no equipment to return because we never had TV, just Internet. Actually, she says the cancellation was really intended to solve a different problem, which it didn't. When we came back, it took a couple of days, but we re-started the service at a higher speed and much lower monthly rate. My wife says they assured her that when next year rolls around, if the rate has increased, she can "re-negotiate" to the lowest rate. We'll see.

This is in Maryland, not NYC, and it is a huge time-wasting hassle, but it is possible.

On the other hand, the actual service has been absolutely rock solid, the installers are great, and customer support (once you get through the robots to the actual tech person) is superb.
I'm in Maryland also. My two year FIOS contract runs out in two weeks. I asked the chat person for a bundle without the landline, which I never use. She said all bundles must have tv, internet and landline. I do have the number for the cancellation folks, so maybe I'll give them a try.

RJC
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by RJC » Tue Jun 18, 2019 9:57 am

R2D2 wrote:
Sun Jun 16, 2019 8:14 pm
RJC wrote:
Sun Jun 16, 2019 2:13 pm
Yes it's possible; however you need to cancel your subscription and change all your info (wife's name, email, etc.). It's kind of a pain but worth it in my opinion.
If I actually wanted to keep the same service but switch it over to my wife's name, it'd be a real pain, esp. since I have a cable card rental from them. I'd have to return all that equipment and then get it re-installed. That's part of why I'm considering dumping them completely and getting internet only from a different provider.
If you switch to hi-speed internet then you'll never have to return/re-install anything from them in the future.

mickens16
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by mickens16 » Tue Jun 18, 2019 10:20 am

Swansea wrote:
Tue Jun 18, 2019 7:11 am
michaelingp wrote:
Sun Jun 16, 2019 1:48 pm
I don't know all the details because my wife did all the negotiation (for me, life is too short to deal with Verizon!). We were going on vacation in the summer, so she cancelled the service. There was no equipment to return because we never had TV, just Internet. Actually, she says the cancellation was really intended to solve a different problem, which it didn't. When we came back, it took a couple of days, but we re-started the service at a higher speed and much lower monthly rate. My wife says they assured her that when next year rolls around, if the rate has increased, she can "re-negotiate" to the lowest rate. We'll see.

This is in Maryland, not NYC, and it is a huge time-wasting hassle, but it is possible.

On the other hand, the actual service has been absolutely rock solid, the installers are great, and customer support (once you get through the robots to the actual tech person) is superb.
I'm in Maryland also. My two year FIOS contract runs out in two weeks. I asked the chat person for a bundle without the landline, which I never use. She said all bundles must have tv, internet and landline. I do have the number for the cancellation folks, so maybe I'll give them a try.
We have switched from a triple play to a double play with no problem as we never used the landline. You should try the chat again and talk to a different representative. Also, our contract with Fios ended recently and when I contacted the retention department they suggested to me to cancel and start a new plan under my wife’s name. The funny thing is when I actually called to complete the cancellation under my name the representative was going to cancel and restart a new plan under my name. So it all depends on who you talk to at Fios.

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Rob5TCP
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Rob5TCP » Tue Jun 18, 2019 10:43 am

R2D2 wrote:
Sun Jun 16, 2019 8:12 pm
Rob5TCP wrote:
Sun Jun 16, 2019 1:59 pm
What will happen in two years - maybe I will move to RCN (Spectrum
a/k/a Time Warner is my last choice).
I'm curious why Spectrum is your last choice.

I had RCN years ago (maybe in 2008) and I was not pleased. And the customer service made Verizon look good in comparison.
I had RCN 15 years ago or and switched to Time Warner. It was worse.

Friends that have RCN, the past few years, seem to be satisfied. I dislike Time Warner intensly.

SlowMovingInvestor
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by SlowMovingInvestor » Tue Jun 18, 2019 10:45 am

I know people who have 2 cable/internet providers available who switch back and forth every year to get the benefit of 1 year deals.

Very little difference between the different providers in my experience.

DaftInvestor
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by DaftInvestor » Tue Jun 18, 2019 10:50 am

R2D2 wrote:
Mon Jun 17, 2019 9:06 pm
peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I'm looking forward to that!

I spoke to Spectrum and they said that I could get internet for $50/mo (with no added taxes or fees) with no contract, and they'll guarantee the rate for 12 months. That's quite a bit less than the $86/mo Verizon wanted! I think they're making this decision easy on me.
How will that end these shenanigans? Most of us already have competition (which we use to negotiate - or - if they call our bluff which happened to me last time and accepted my cancellation - we swap out all equipment every 2 years).
Right now the negotiation is between local-cable-internet provider and Verizon-FIOS in many areas/major-cities. Won't 5G simply just insert a third option? We will likely still be negotiating for the best rates every 2 years.

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R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Tue Jun 18, 2019 11:58 am

Rob5TCP wrote:
Tue Jun 18, 2019 10:43 am
I had RCN 15 years ago or and switched to Time Warner. It was worse.

Friends that have RCN, the past few years, seem to be satisfied. I dislike Time Warner intensly.
Ok, you convinced me. I just called RCN and they actually had a pretty good internet-only deal (and slightly cheaper than TWC/Spectrum).

They also swear that their tech support is out of Pennsylvania now, which would be a big improvement over the way it worked years ago when I used them.

shorty313
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by shorty313 » Tue Jun 18, 2019 12:05 pm

Thanks to this thread I just finally took the time on my lunch break to online chat with verizon. I don't get the teaser rate, but cut my bill for internet (and slightly increased speed) and phone by $23/mo for 24 months. I can live with that. Only other option in my area is Comcast, and they are a hard pass for us based on past history.

ohai
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by ohai » Tue Jun 18, 2019 12:28 pm

OP, I have Spectrum in NYC, internet only. The service is fine - I have not had any service cuts or slowness. I pay $40 or $50 a month. I was initially going to get Verizon FIOS, but they had a worker strike when I moved...

Spectrum has the benefit of not forcing you to use that huge FIOS modem thing. When I had FIOS before, I had two VCR sized boxes in my apartment. One of them was hard to remove, but I somehow did and brought it to the store. The guy said it was supposed to be fixed to the wall permanently. What is Verizon's problem? Anyway, now with Spectrum, I just have a cable modem that I bought myself from Amazon.

Overall, experience has been positive, if this one data point is useful.

When I was in California, I used Comcast, which was essentially the only choice where I lived. The service was truly abyssmal and it was 2x or 3x the cost of what I would pay for either Verizon or Spectrum in NYC. Even a few extra choices changes competition dramatically, I guess.

SlowMovingInvestor
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by SlowMovingInvestor » Tue Jun 18, 2019 12:29 pm

peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I am not a telecom engineer, but I don't think 5g speed and throughput will match that of wire to the home, especially FIOS.

RJC
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by RJC » Tue Jun 18, 2019 12:38 pm

mickens16 wrote:
Tue Jun 18, 2019 10:20 am
Swansea wrote:
Tue Jun 18, 2019 7:11 am
michaelingp wrote:
Sun Jun 16, 2019 1:48 pm
I don't know all the details because my wife did all the negotiation (for me, life is too short to deal with Verizon!). We were going on vacation in the summer, so she cancelled the service. There was no equipment to return because we never had TV, just Internet. Actually, she says the cancellation was really intended to solve a different problem, which it didn't. When we came back, it took a couple of days, but we re-started the service at a higher speed and much lower monthly rate. My wife says they assured her that when next year rolls around, if the rate has increased, she can "re-negotiate" to the lowest rate. We'll see.

This is in Maryland, not NYC, and it is a huge time-wasting hassle, but it is possible.

On the other hand, the actual service has been absolutely rock solid, the installers are great, and customer support (once you get through the robots to the actual tech person) is superb.
I'm in Maryland also. My two year FIOS contract runs out in two weeks. I asked the chat person for a bundle without the landline, which I never use. She said all bundles must have tv, internet and landline. I do have the number for the cancellation folks, so maybe I'll give them a try.
We have switched from a triple play to a double play with no problem as we never used the landline. You should try the chat again and talk to a different representative. Also, our contract with Fios ended recently and when I contacted the retention department they suggested to me to cancel and start a new plan under my wife’s name. The funny thing is when I actually called to complete the cancellation under my name the representative was going to cancel and restart a new plan under my name. So it all depends on who you talk to at Fios.
This is what we are doing - just switch back and forth between my wife and I every 1-2 years to get the introductory rates.

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R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Tue Jun 18, 2019 12:40 pm

ohai wrote:
Tue Jun 18, 2019 12:28 pm
Overall, experience has been positive, if this one data point is useful.
That is useful. I really appreciate the reply!

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peseta
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by peseta » Tue Jun 18, 2019 8:34 pm

SlowMovingInvestor wrote:
Tue Jun 18, 2019 12:29 pm
peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I am not a telecom engineer, but I don't think 5g speed and throughput will match that of wire to the home, especially FIOS.
Actually, it’s as fast as FIOS and faster than cable. See, e.g.: https://www.howtogeek.com/340002/what-i ... ill-it-be/

peseta

CrossOverGuy
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by CrossOverGuy » Wed Jun 19, 2019 1:46 pm

I'm in NYC, and right now I have Spectrum for cable and internet. They're charging me around $129/month, and I'd like to get the price down. However, since it became Spectrum, they don't want to budge much on price. When they were Time Warner you could say you were going to quit, go to the Retention Department, and maybe they'd give you a deal to take off $10-20/month and maybe offer your HBO or Showtime for a year for free. But Spectrum really doesn't want to deal much. I'm thinking of going to internet service anyway and get something like Sling TV or YouTube TV which would cover a lot of what I watch anyway, plus I bought an antenna too. But Spectrum would charge me about $70 or so a month for internet only. They charge new customers about $40 ish for the same thing, but said I couldn't get it unless I cancelled and came back again in several months.

I'm thinking of going to Verizon Fios since they offer some deals I think in the $40-50 range. Question is, I bought a modem for Spectrum. Would I need and could I use that same modem (made by Zoom) for Verizon Fios as well, or would i need to buy another for Verizon? Does a service person come over to lay wire in my apartment and connect it to the (new or old) modem? I'm thinking I might, like another poster here said, switch back and forth going forward over the years between Spectrum and Verizon Fios unless something better comes along --- like 5K when we get more details what that entails -- to get the better pricing. Thanks for your help.

feehater
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by feehater » Wed Jun 19, 2019 2:03 pm

CrossOverGuy wrote:
Wed Jun 19, 2019 1:46 pm

I'm thinking of going to Verizon Fios since they offer some deals I think in the $40-50 range. Question is, I bought a modem for Spectrum. Would I need and could I use that same modem (made by Zoom) for Verizon Fios as well, or would i need to buy another for Verizon? Does a service person come over to lay wire in my apartment and connect it to the (new or old) modem? I'm thinking I might, like another poster here said, switch back and forth going forward over the years between Spectrum and Verizon Fios unless something better comes along --- like 5K when we get more details what that entails -- to get the better pricing. Thanks for your help.
Verizon requires a Verizon specific modem for their services. You can rent it or buy it (don't know about buying it used). As for installation, my experience in two different locations is that it varies based on the wires and hardware going to and in the unit, but the time that they did need to replace the hardware, all of those installation fees were free/waived.

LawyersGunsAndMoney
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by LawyersGunsAndMoney » Wed Jun 19, 2019 2:11 pm

I've switched back and forth between Spectrum and Fios probably 5x over my last 9 years in NYC.

Sometimes when you get kicked to the retention team before cancelling they will give you a rate that's coparable to a new customer rate, other times I've canceled and switched, then switched back after a year depending on promos rates etc...

You can also put service in someone else's name if you have roommates or a spouse. I believe (don't quote me on this) that you'll be considered a new customer by Fios after 3 months off your past account. Would check on internet for more.

For just internet, I greatly prefer Fios. For TV+Internet you get much much more with Spectrum these days.

new2bogle
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by new2bogle » Wed Jun 19, 2019 2:16 pm

peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.

peseta
Apparently Houston has this already (Verizon providing unlimited 5G internet at $70/month - speeds as high as 900Mbs but typlical ~300Mbs, according to their website). I'm trying to get one of my family members to bite to see how good it really is.

new2bogle
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by new2bogle » Wed Jun 19, 2019 2:17 pm

SlowMovingInvestor wrote:
Tue Jun 18, 2019 12:29 pm
peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I am not a telecom engineer, but I don't think 5g speed and throughput will match that of wire to the home, especially FIOS.
Correct, it will not match speed and bandwidth. It will be far far better (in locations with good signals).

new2bogle
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by new2bogle » Wed Jun 19, 2019 2:19 pm

LawyersGunsAndMoney wrote:
Wed Jun 19, 2019 2:11 pm
I've switched back and forth between Spectrum and Fios probably 5x over my last 9 years in NYC.

Sometimes when you get kicked to the retention team before cancelling they will give you a rate that's coparable to a new customer rate, other times I've canceled and switched, then switched back after a year depending on promos rates etc...

You can also put service in someone else's name if you have roommates or a spouse. I believe (don't quote me on this) that you'll be considered a new customer by Fios after 3 months off your past account. Would check on internet for more.

For just internet, I greatly prefer Fios. For TV+Internet you get much much more with Spectrum these days.
I quit spectrum cable internet october of last year (not in NYC) and they could not have cared less about me leaving. Not even the customary we'll give you a $10 gift card to remain a customer. I switched to ATT fiber internet which is far superior to spectrum, but will likely go back to spectrum once the one-year contract with ATT is up as they will jack up prices.

michaelingp
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by michaelingp » Sat Aug 24, 2019 8:32 pm

feehater wrote:
Wed Jun 19, 2019 2:03 pm

Verizon requires a Verizon specific modem for their services. You can rent it or buy it (don't know about buying it used).
I'm not sure this is true if you only have Internet. Verizon has some equipment outside our house, and they have updated it once when we got higher bandwidth. I'm not sure if it would be called a modem, but it's definitely not rented, and I don't think I bought it. From that box, there is just a standard Ethernet cable into my house. I could plug that cable into my computer and it would work fine, but like everybody I have it plugged into a router that provides wired and wireless connections to all our devices. I bought that router at MicroCenter, and it replaced a previous router I owned. When I called for support last time, the techs did not seem to think it was that unusual that I was using my own router, and they were happy to trouble shoot it.

ddurrett896
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by ddurrett896 » Sat Aug 24, 2019 9:03 pm

You by chance live with someone?

My wife play the game every 2 years. I call and say I’m “moving out” and she starts service. 2 years later she’s “moving out” and I’m moving back in.

ARoseByAnyOtherName
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by ARoseByAnyOtherName » Sat Aug 24, 2019 9:53 pm

I had Verizon gigabit fios plus some HD TV package for less than 2 years. After the first year I was paying around $118 a month all told. The only reason I had the HD TV package is a relative who was living with us.

We recently moved and said relative isn’t living with us anymore. I ditched the HD TV package, for just gigabit fios I’m now paying $75 a month all told, and I got a free 43” Samsung 4K tv as part of the deal. The $75 a Month rate is locked for two years. All I did was do 10 minutes research online, then called Verizon and asked if I could get that same rate for my move. They ended up doing it.

feehater
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by feehater » Sat Sep 07, 2019 7:59 am

michaelingp wrote:
Sat Aug 24, 2019 8:32 pm
feehater wrote:
Wed Jun 19, 2019 2:03 pm

Verizon requires a Verizon specific modem for their services. You can rent it or buy it (don't know about buying it used).
I'm not sure this is true if you only have Internet. Verizon has some equipment outside our house, and they have updated it once when we got higher bandwidth. I'm not sure if it would be called a modem, but it's definitely not rented, and I don't think I bought it. From that box, there is just a standard Ethernet cable into my house. I could plug that cable into my computer and it would work fine, but like everybody I have it plugged into a router that provides wired and wireless connections to all our devices. I bought that router at MicroCenter, and it replaced a previous router I owned. When I called for support last time, the techs did not seem to think it was that unusual that I was using my own router, and they were happy to trouble shoot it.

Sorry for the late reply. I think you are right, for the newest generation of FiOS. When we first got it, we were in a rental where the box outside the house fed the internet into the house through the coax cable, and that's where we were told that it had to be a Verizon modem inside the house (evem though it was internet only ). But, in our newest house, when we signed up for FiOS, they sent out a guy who ripped out their old equipment, installed new equipment all the way from the pole, and then ran Ethernet cord into the house like you have.

arsenalfan
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by arsenalfan » Sat Sep 07, 2019 8:51 am

Thread motivated me to call.
Metro DC here, fios fiberoptic rates went from $54 to $93/mo, 75 mbps internet only.
Neighbors have XFinity no problems - they're offering $35/mo for 50 mbps service, they've been happy, their use similar to ours.
I called Fios and asked for lower rate - they offered $77/mo. 75 mbps is lowest speed they have.
I asked to match $35/mo, they said they would check and call me back Monday - apparenty discount approver doesn't work weekends.
Took about 10 min.
We will see.

Topic Author
R2D2
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by R2D2 » Sat Sep 07, 2019 10:41 am

arsenalfan wrote:
Sat Sep 07, 2019 8:51 am
Thread motivated me to call.
Metro DC here, fios fiberoptic rates went from $54 to $93/mo, 75 mbps internet only.
Neighbors have XFinity no problems - they're offering $35/mo for 50 mbps service, they've been happy, their use similar to ours.
I called Fios and asked for lower rate - they offered $77/mo. 75 mbps is lowest speed they have.
I asked to match $35/mo, they said they would check and call me back Monday - apparenty discount approver doesn't work weekends.
Took about 10 min.
We will see.
Oh cool! Let us know what the "discount approver" says!

KlangFool
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by KlangFool » Sat Sep 07, 2019 11:00 am

arsenalfan wrote:
Sat Sep 07, 2019 8:51 am
Thread motivated me to call.
Metro DC here, fios fiberoptic rates went from $54 to $93/mo, 75 mbps internet only.
Neighbors have XFinity no problems - they're offering $35/mo for 50 mbps service, they've been happy, their use similar to ours.
I called Fios and asked for lower rate - they offered $77/mo. 75 mbps is lowest speed they have.
I asked to match $35/mo, they said they would check and call me back Monday - apparenty discount approver doesn't work weekends.
Took about 10 min.
We will see.
arsenalfan,

Which Verizon # do you call? The usual customer's service number? Or, the number to cancel your service? You need to be ready and willing to cancel and use the cancellation number to get the best deal.

I did my usual 2 years re-negotiation for the past 6 years. Every time that I called to cancel the service, they put me on the new 2 years contract that matches the new customer's rate. This time, they made my new customer's discount permanent after my 2 years contract expired. I guess that they had given up trying to re-negotiate with me.

I will see over the next few months whether the discount is permanent or temporary.

I have the triple play at $80 per month. I received a free upgrade to 100/100.

KlangFool

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rh00p
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by rh00p » Sat Sep 07, 2019 3:12 pm

R2D2 wrote:
Sun Jun 16, 2019 9:13 am
The alternative is to switch to Spectrum (FKA Time Warner) and just get internet. I saw someone mention in another thread that their service is bad, but there wasn't any more detail than that. Does anyone have experience with Spectrum in NYC?
Lifelong NYC TWC/Spectrum customer in the outer boroughs since their pre digital days. The best thing to happen to Spectrum customers was the arrival of Fios as the competition has forced the former to since step up their game. My high speed internet marketed at 100 Mbps is 84.139 Mbps as of this post and it's good enough for online gaming, Chromecasting movies and YouTube to my big screen and watching TV (via WiFi on the app) on a tablet/speaker setup on the kitchen counter.

There was a brief period when my modem would go on the fritz within a year's replacement. I suspected something within the lines but I always see trucks in the area performing maintenance and as such everything's fine since. At least I always got an upgraded setup and I chose to replace it at a Spectrum store one block from my job as this way was most convenient. Customer service whether by phone or in person was always as accommodating as could be and they even vouch my parking.

Also as a Spectrum customer I'm qualified to switch to Spectrum Mobile. At $45/month for unlimited I would save $25/month versus my current Tmobile plan. Something else to consider.
Preparing for the worst. Hoping for the best.

ARoseByAnyOtherName
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by ARoseByAnyOtherName » Sat Sep 07, 2019 8:24 pm

New England here, I had FIOS gigabit and their HD TV package and was paying $118 a month. We moved a short distance away, I called to transfer service and asked about their new customer offer, and they gave me $75 a month for gigabit Ethernet (only, we dropped TV), with a 2 year contract/price guarantee.

AND they gave me a free Samsung 43” 4K TV too. To be honest I’d rather have a lower rate than the TV, but it did let us replace our 10 year old Sony 42” HD tv that’s much heavier and bulkier, so... thats nice I guess.

BTW their gigabit service reliably gives me roughly 700 Mbps based on the daily speed test automatically run by my Eero. I’m quite happy with the service.

arsenalfan
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by arsenalfan » Fri Nov 29, 2019 1:48 pm

And...I forgot to call Fios back until I saw the new customer Fios Black Friday $40/mo ad.

So I called them back today, and got $62/mo x 2 years, 75/75. Down from $92/mo, in Metro DC area.

Called the cancellation Fios line that Google found for me, hold x 4 min, got a nice woman from Pittsburgh.
She said I needed new ONT/hardware/tech visit for faster speeds, $150 for that visit.
She advised to always be under a contract - call right before the current one expires, to negotiate new rate.

In 2021, I may get Xfinity Comcast run to the house, and try that out. I was just too lazy to do it today.

After that expires, I will switch back to Fios as a new customer and see if they'll cover the hardware upgrade.

ETA: Do I need this $12/mo rental of Fios Quantum Gateway Router?

Bill is $95 for 75/75 internet. Subtract $5 2-year dscount, and $40 Fios Internet Discount (huh?). Add $12 for Fios Quantum Gateway Router rental, total monthly fee $62.

Hiker-Biker
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Hiker-Biker » Fri Nov 29, 2019 11:23 pm

arsenalfan wrote:
Fri Nov 29, 2019 1:48 pm
And...I forgot to call Fios back until I saw the new customer Fios Black Friday $40/mo ad.

So I called them back today, and got $62/mo x 2 years, 75/75. Down from $92/mo, in Metro DC area.

Called the cancellation Fios line that Google found for me, hold x 4 min, got a nice woman from Pittsburgh.
She said I needed new ONT/hardware/tech visit for faster speeds, $150 for that visit.
She advised to always be under a contract - call right before the current one expires, to negotiate new rate.

In 2021, I may get Xfinity Comcast run to the house, and try that out. I was just too lazy to do it today.

After that expires, I will switch back to Fios as a new customer and see if they'll cover the hardware upgrade.

ETA: Do I need this $12/mo rental of Fios Quantum Gateway Router?

Bill is $95 for 75/75 internet. Subtract $5 2-year dscount, and $40 Fios Internet Discount (huh?). Add $12 for Fios Quantum Gateway Router rental, total monthly fee $62.
If you are internet only, then you can bring your own router. If you want FIOS TV, then you have to use the Fios Quantum Gateway Router. Initially, I purchased the Quantum Gateway Router from Vz; however, I wasn't aware that the "modem" provided was like a cable modem and I could provide my own router. Now, I'm using a Google Wi-Fi Mesh Network to cover 3 floors and it works better than the FIOS router which I am storing in a closet. If you decide to buy the Fios router, I ended up buying directly from Vz since the reviews on Amazon indicated some sellers were selling product that couldn't have the firmware updated or were reported stolen.

arsenalfan
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by arsenalfan » Tue Dec 03, 2019 6:16 pm

Recap
Was being charged $93 for 75/75 Fios.
Now down to $50, after spending $200 for the Fios Router and committing to a 24 month contract.
RoI will take about 5 months, then saving $43/month thereafter.

Spent 20 min on phone with Fios lady.
Picked up router, hooked it up, no programming needed.
Drove to drop off old rental router.

Last 2 steps would add about $20 in mailing fees, I suppose.

cyclist
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by cyclist » Wed Dec 04, 2019 9:25 am

For those of you who have swapped FIOS contracts back and forth with another family member, have you been able to retain your phone number as you switch back and forth?

Tom_T
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Tom_T » Mon Dec 23, 2019 10:59 am

I don't think you can keep your phone number, unless someone has a different experience. A new customer is just that, new.

cyclist
Posts: 115
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by cyclist » Mon Dec 23, 2019 1:00 pm

We’ll see how it works, but my plan is to port my FIOS landline number to a cellular phone temporarily and from there to Google Voice. That will let me use an Obihai box to provide dial tone and service back to our landline phones as before. (Google Voice only ports numbers in from cellular.)

Once Verizon doesn’t hold our long-time landline number any more we’re then free to do the move-out-and-swap-accounts thing that others have been doing without fear of losing our number.

Cyclist

jharkin
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Location: Boston suburbs

Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by jharkin » Mon Dec 23, 2019 2:49 pm

SlowMovingInvestor wrote:
Tue Jun 18, 2019 12:29 pm
peseta wrote:
Sun Jun 16, 2019 9:05 pm
The good news is that these shenanigans will end in a few years tops once 5G has widespread adoption. Competition is coming.
I am not a telecom engineer, but I don't think 5g speed and throughput will match that of wire to the home, especially FIOS.
What I have read is that 5G is theoretically capable of 1Gbps. Supposedly average speeds will be more like 400Mbps. And the latencies are going to be much higher than cable or fiber - and that wil be a bigger performance hit for most use cases other than media streaming (I've seen comments of 10-20ms 5G latency in addition to the base latency of internet connection at the other end. On FiOS I get something like <5ms when I ping google)

I live 20 miles from Boston, and there are places within 10 minutes drive of my house that I get ZERO cell reception. In one of the most populous states in the nation.

So call me skeptical that 5G is going to put hardwired service out of business.


As to the question of whether there is a difference? Well I guess for most home users that are nowhere near using these services to the limit doesnt matter, but that is not the same thing as there being no difference technically. FiOS already has fiber in place to support 10Gbps in most locations they serve. AFAIK its the switching gear and GPON home network terminals that are the limiting factor (something like 1.2 or 2.4 Gbps). 5G might be faster than cable (*if* you can get reception) but no way its going to be faster than fiber....

Tom_T
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Tom_T » Tue Dec 31, 2019 12:37 pm

I am doing the two-year dance with Verizon, and for the first time, they aren't offering me a thing to stay. In the past, I could always get them to offer some discounts and renew me at a decent rate. This year, I tried three different times with no luck. One person offered me the same rate as my out-of-contract price! She said "you'll be protected from price increases." I'm not sure why Verizon has decided that this is the way to go, given that there are so many other ways to watch things these days.

So, what I've done is place a cancellation order for all my Verizon services, but 30 days in advance. I will see if they magically call me to offer something. If not, I will sign up in my wife's name as a new customer. We don't care about changing our phone number -- at this point, it's used only by a few relatives and a whole lot of spammers. :)

Tom_T
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by Tom_T » Tue Dec 31, 2019 12:49 pm

Literally ten minutes after I cancelled my service, I got an e-mail from Verizon with a "special offer."

But, here is something Verizon has started to do which is really deceptive. The prices they advertise are now exclusive of equipment. For example, for a new customer, they advertise a 79.95 triple play price. Guess what: that does not include any set-top boxes! Oh, you want to actually watch your TV? That's extra. So who exactly gets the 79.95 price? Nobody. I have no idea how Verizon gets away with this.

Anyway, the "special offer" they sent me actually adds up to my out-of-contract price once you add the equipment rental. So sneaky.

I have 30 days to either switch to Comcast (105/month for two years), or sign up in my wife's name.

It's all so tiring...

FreemanB
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Re: Can I get the new customer rate from Verizon Fios? Or should I switch to Spectrum?

Post by FreemanB » Tue Dec 31, 2019 12:57 pm

cyclist wrote:
Wed Dec 04, 2019 9:25 am
For those of you who have swapped FIOS contracts back and forth with another family member, have you been able to retain your phone number as you switch back and forth?
No, you can't keep your old number. What my wife and I did when we started switching back and forth was get a Google Voice number to use as our home number. We can give that out, and just change what number it rings to whenever we switch accounts. No one, including me, ever has to bother with the current FIOS-assigned number.

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