Anybody use CenturyLink for internet service?

Questions on how we spend our money and our time - consumer goods and services, home and vehicle, leisure and recreational activities
Post Reply
User avatar
Topic Author
catdude
Posts: 1841
Joined: Mon Jul 16, 2007 8:11 pm
Location: Central Oregon

Anybody use CenturyLink for internet service?

Post by catdude »

I'd like to cut the cord but my current internet provider, BendBroadband (BBB), has quite the coercive pricing structure. If you bundle internet with TV, they price the internet service at $45 a month, with unlimited data. If you try to cut the cord and just use BBB for internet, they charge you 60 bucks a month, with a data limit of 500 GB. Additional 50 GB increments cost $10. If you use a streaming service such as Hulu or Sling, you're likely to go over your data limit, so you're probably not going to save much money, if any, by making the switch.

I can get internet-only (12 Mbps) for $45 a month from CenturyLink. Does anybody out there have any experience with them?
catdude | | "I yield to the gentleman for a few feeble remarks." (Congressman Thaddeus Stevens)
Limoncello402
Posts: 148
Joined: Wed May 03, 2017 3:58 pm

Re: Anybody use CenturyLink for internet service?

Post by Limoncello402 »

I have Centurylink for internet only. I strongly dislike the company as I experienced fraud in their sales pitch and in fact am not along--there's a big class action law suit in my state against them. They constantly do bait and switches, as I know first hand. I can't stand the fact that I still use them, but I took advantage of their $55.00/month for life deal--for life--because it meant no constant every-six-months hassle on the phone with the prospect that they would lie to you yet again. If there were a better choice I would drop them, but the only other choice is an equally sleezy company, Comcast. We badly need more competition in this area. It all stinks.
SimonJester
Posts: 2188
Joined: Tue Aug 16, 2011 12:39 pm

Re: Anybody use CenturyLink for internet service?

Post by SimonJester »

I had CL internet for several decades starting with them in the late 90s when they first introduced DSL. I also had local phone service with them. This past year I dropped the phone service and switched to our cable vendor.

The internet portion of the service was fine, just slower speeds then I was wanting. The phone service tacked on so many feed it doubled my bill.
Service was stable for the most part and find for streaming HD from Netflix and Amazon.

One issue that $45 per month is probably the introductory rate, you need to check to see what it will raise to when the first year is up. Also watch out to see if they lock you into a multi year agreement.

Now all of this is no different the the cable companies, first year discount, multi year lock-in agreement where you cannot leave but they can still raise your rate year 2+.

The whole industry needs competition, the US is lagging behind in both speeds and price many other developed and developing countries...
"They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety." - Benjamin Franklin
Pixafari
Posts: 47
Joined: Fri Dec 06, 2013 9:47 pm
Location: Ocala, Florida

Re: Anybody use CenturyLink for internet service?

Post by Pixafari »

We have Cenurylink here. Started out with a bundle deal of 100 Mbps internet + Prism TV. After bundle deal expired, price shot up, and experiencing lots of problems with the TV service, we switched to internet only, 1000 Mbps unlimited, $85 per month for life. We use DirectvNow, Netflix, and Amazon Prime. Total is cheaper than before, faster internet, more programming than we need. Centurylink internet has been quite reliable for us.
ChinchillaWhiplash
Posts: 919
Joined: Sat Jan 20, 2018 5:40 pm
Location: Land of Hypoxia

Re: Anybody use CenturyLink for internet service?

Post by ChinchillaWhiplash »

Have "high speed" DSL service. Never close to the advertised speed. Wasn't too bad for 1st few years but the last 2 have been bad. We are in a remote area of the country. But more people moving hear. Think there is bottle necking since it seems to get much slower on certain days and times. It also has been going down completely on a semi regular basis. Your area might be a lot better.
User avatar
yukonjack
Posts: 625
Joined: Wed Feb 21, 2007 10:36 pm
Location: Rocky Mountain West

Re: Anybody use CenturyLink for internet service?

Post by yukonjack »

Limoncello402 wrote: Wed Oct 31, 2018 4:15 am I have Centurylink for internet only. I strongly dislike the company as I experienced fraud in their sales pitch and in fact am not along--there's a big class action law suit in my state against them. They constantly do bait and switches, as I know first hand. I can't stand the fact that I still use them, but I took advantage of their $55.00/month for life deal--for life--because it meant no constant every-six-months hassle on the phone with the prospect that they would lie to you yet again. If there were a better choice I would drop them, but the only other choice is an equally sleezy company, Comcast. We badly need more competition in this area. It all stinks.
This has basically been my experience as well. CenturyLink is bad but I believe Comcast is worse. However I was able to get them to $35/month but I fully expect them to pull some shenanigan and raise the price. And don’t even try to have a logical conversation with them. Although they generally respond favorably when you threaten to leave.
User avatar
peetsperk
Posts: 279
Joined: Wed Feb 04, 2015 4:02 pm

Re: Anybody use CenturyLink for internet service?

Post by peetsperk »

We use Centurylink just for internet access. Have been paying $49.99 (including tax). Service is ok and we have no data cap that I'm aware of. We currently utilize Hulu with Live TV in addition to Netflix and have occasional buffering issues. I stay with Centurylink because we have no other reasonable option but would not recommend their service.
User avatar
BolderBoy
Posts: 5068
Joined: Wed Apr 07, 2010 12:16 pm
Location: Colorado

Re: Anybody use CenturyLink for internet service?

Post by BolderBoy »

catdude wrote: Wed Oct 31, 2018 3:30 amI can get internet-only (12 Mbps) for $45 a month from CenturyLink. Does anybody out there have any experience with them?
My 91 y/o mom had CL DSL for a bunch of years. No other options available where she lived (on a dirt road, on a farm, in very rural VA). 5mbps speed. Other than being outrageously expensive ($105/month until I got it down to $89), they were no problem at all.
"Never underestimate one's capacity to overestimate one's abilities" - The Dunning-Kruger Effect
User avatar
CULater
Posts: 2832
Joined: Sun Nov 13, 2016 10:59 am
Location: Hic sunt dracones

Re: Anybody use CenturyLink for internet service?

Post by CULater »

I've had no problem with the service and it meets my needs. But customer service has been rocky from the start with them. When I started I wanted to try it for the 30-day period and began with a leased modem because I didn't want to buy one until I checked out the service. It was OK so I bought a modem from them and returned the leased one (they couldn't simply let me buy the one I had for some some reason). So, they kept on billing me for a leased modem I had returned and it took some hassle to finally get that straightened out. The other problem is stopping and restarting service when I'm away (I snowbird). They always seem to foul up restarting service and I run into delays and hassles getting that accomplished. When they restarted service after the first vacation stop they started billing me for the non-existent leased modem again. You can't simply do it online, you have to call them and the humans can't seem to get things right. But I figure that all customer service suks these days so this is par for the course so you just have to wade through it. As, I said the service has been fine and no complaints there so far.
On the internet, nobody knows you're a dog.
tigerdoc93
Posts: 219
Joined: Wed Oct 07, 2015 8:50 pm

Re: Anybody use CenturyLink for internet service?

Post by tigerdoc93 »

We use CenturyLink for Internet. The service is poor and download speeds are not as advertised. If I had any other options, I would use a different company.
bondsr4me
Posts: 1540
Joined: Fri Oct 18, 2013 7:08 am

Re: Anybody use CenturyLink for internet service?

Post by bondsr4me »

I used to use CL.

The service was very poor; my "hi-speed" was as bad as dial-up speeds.

I now use AT&T for my cell phones and "land-line" which is now cellular.

Nothing to complain about....yet!
oxothuk
Posts: 558
Joined: Thu Nov 10, 2011 8:35 pm

Re: Anybody use CenturyLink for internet service?

Post by oxothuk »

I’ve had CL DSL for 18 years. Started out as 1.5Mbps, then 20 Mbps, and now 40Mbps.

Service has been very good MOST of the time. I had a couple of incidents at 20 Mbps where line quality degraded and it would go down multiple times per day. No problems since I upgraded to 40 Mbps - they provide this by bonding two lines together so I never notice if one of the two lines is having issues.

Price is much better than what Comcast charges for similar service
User avatar
HueyLD
Posts: 7845
Joined: Mon Jan 14, 2008 10:30 am

Re: Anybody use CenturyLink for internet service?

Post by HueyLD »

I think most of us are stuck with poor choices for Internet access. It is either the telephone company or the cable company and they both suck. However, they know they can get away with poor service and high prices because most of us have no other choices.

No wonder the online participation in this richest country in the world is not as high as some other countries.

My past experience with CL was definitely not satisfactory. Their basic home phone service was loaded with junk fees that doubled the published basic landline charge. Their internet was slow and the service was poor. When I attempted to cancel the service, the CSR was rude and I got the feeling that he was trying to bully me into not leaving. After I left, they sent a letter asking for my feedback and I described my unhappiness with the rude employee. They never responded to my feedback.
Limoncello402
Posts: 148
Joined: Wed May 03, 2017 3:58 pm

Re: Anybody use CenturyLink for internet service?

Post by Limoncello402 »

Just be very aware that any price you are quoted is most likely not the price you will be billed and, in addition, it will most likely be an initial teaser rate that will shoot up eventually. Once they get you on a contract, trying to deal with billing is an endless loop of frustrating answering machines and purposely dropped calls after you've been on hold, oh, 1/2 hour or more. Worst company I've ever dealt with, ever.
TravelGeek
Posts: 3843
Joined: Sat Oct 25, 2014 3:23 pm

Re: Anybody use CenturyLink for internet service?

Post by TravelGeek »

Limoncello402 wrote: Wed Oct 31, 2018 11:24 am Just be very aware that any price you are quoted is most likely not the price you will be billed and, in addition, it will most likely be an initial teaser rate that will shoot up eventually. Once they get you on a contract, trying to deal with billing is an endless loop of frustrating answering machines and purposely dropped calls after you've been on hold, oh, 1/2 hour or more. Worst company I've ever dealt with, ever.

I have had CL fiber-based Internet service (100 mbit) for the past 4 years and have been very happy with it. Reliable, no need to interact with the company at all. I don’t have a contract, the rate has never changed (increased). And actually, I am about to call them because they are now offering a cheaper rate (no contract, guaranteed for life) for gigabit service for my address.
open_circuit
Posts: 280
Joined: Thu Mar 30, 2017 9:20 am

Re: Anybody use CenturyLink for internet service?

Post by open_circuit »

Century Link sends me advertisements for "lifetime price" service constantly, but they only offer ~25 Mbps DSL service at my address. I've never tried using CL because of this low service speed -- Comcast (ugh) will provide me > 100 Mbps for roughly the same price.
TravelGeek
Posts: 3843
Joined: Sat Oct 25, 2014 3:23 pm

Re: Anybody use CenturyLink for internet service?

Post by TravelGeek »

catdude wrote: Wed Oct 31, 2018 3:30 am I can get internet-only (12 Mbps) for $45 a month from CenturyLink. Does anybody out there have any experience with them?
I would not get 12 Mbps service if your intention is to cut the cord and use streaming services.
User avatar
telemark
Posts: 2766
Joined: Sat Aug 11, 2012 6:35 am

Re: Anybody use CenturyLink for internet service?

Post by telemark »

The best place to look would be the CenturyLink forum on dslreports.com. Keep in mind that CenturyLink is a collection of previously independent companies loosely lashed together with string and chewing gum, so experiences in one part of the country may not be relevant in another area.

I used CenturyLink at 40mbs for a few years, then switched away when Google Fiber became available. My main complaint was that I often couldn't get decent Netflix, even though other speed tests showed I was getting the full rated service. My best guess is that it was a problem with their peering arrangements with the rest of the internet. Also, even though I had a supposedly fixed rate, the actual bill kept going up because they kept increasing their fees.
User avatar
Topic Author
catdude
Posts: 1841
Joined: Mon Jul 16, 2007 8:11 pm
Location: Central Oregon

Re: Anybody use CenturyLink for internet service?

Post by catdude »

Thanks everyone for your feedback. I'm going to stick with BBB for the time being. I'm getting a $20 monthly statement credit from them, the result of a previous negotiation. When that expires in a few months, I re-visit this issue. I think if I wasn't such a sports nut I'd just go exclusively with an OTA antenna...
catdude | | "I yield to the gentleman for a few feeble remarks." (Congressman Thaddeus Stevens)
Scrapr
Posts: 330
Joined: Sun May 09, 2010 9:19 am

Re: Anybody use CenturyLink for internet service?

Post by Scrapr »

Looks like I'm late to the advice game. I'm in Bend and use CL. We previously were with Bend Broadband. We had terrible luck trying to stop/start service. Every new start was a brand new service. And we lost some specials that they promised we could keep. BB also overloads some nodes. So service drops. If you are on the West Side you are probably OK since infra structure is newer.

I like my CL. They had a nice special then the price went up. Still nice though. I stream Sling TV for sports. Add on to get the Pac 12 networks. There is a couple ESPN channels, SEC, ACC, Fox, etc. I think the base package only has 1 TV at a time, but you can bump that. That might be an option if you want to cut your bill
User avatar
Nestegg_User
Posts: 1561
Joined: Wed Aug 05, 2009 1:26 pm

Re: Anybody use CenturyLink for internet service?

Post by Nestegg_User »

Scrapr

It should be good on the east side too; didn’t they lay new fiber when they redid 27th?

(BBB is laying new fiber a few places... I know that they are doing so here, but we’re with CL)






{hmmm, rest of country thinking what’s up with those central oregon BH’s ?.... :beer ..}
TravelGeek
Posts: 3843
Joined: Sat Oct 25, 2014 3:23 pm

Re: Anybody use CenturyLink for internet service?

Post by TravelGeek »

Nestegg_User wrote: Wed Oct 31, 2018 11:22 pm
{hmmm, rest of country thinking what’s up with those central oregon BH’s ?.... :beer ..}
Time to start a local chapter? ;)
Scrapr
Posts: 330
Joined: Sun May 09, 2010 9:19 am

Re: Anybody use CenturyLink for internet service?

Post by Scrapr »

TravelGeek wrote: Thu Nov 01, 2018 12:03 am
Nestegg_User wrote: Wed Oct 31, 2018 11:22 pm
{hmmm, rest of country thinking what’s up with those central oregon BH’s ?.... :beer ..}
Time to start a local chapter? ;)
and quit boring the BH community with tales of outdoor adventures and beer and dogs and Subarus

:mrgreen: :mrgreen:
MindBogler
Posts: 1031
Joined: Wed Apr 17, 2013 12:05 pm

Re: Anybody use CenturyLink for internet service?

Post by MindBogler »

It matters whether CenturyLink has fiber to the premises or fiber to the node in your neighborhood. Fiber to the node is the way they market their DSL product in an attempt to make it more competitive. DSL is notoriously unreliable and its quality is subject to your home's distance from that node. I would not recommend DSL for anyone who can avoid it. In some areas CL does have fiber to the premises. They will advertise 100mbps and 1gbps speeds in this case. I have used this service for several years, it has no data caps, and it has been solidly reliable.
User avatar
Nestegg_User
Posts: 1561
Joined: Wed Aug 05, 2009 1:26 pm

Re: Anybody use CenturyLink for internet service?

Post by Nestegg_User »

OP (CatDude)
the question is probably better asked over at either “NextDoor” or at “City-Data” apps

MindBogler
BBB just uses fiber to the nodes, not as much need for the really high speed (w do have the BIG f@cebook and g@@gle data centers just down aways (direct hookup to the power grid from the dams, and likely on the backbone of the net). I use to have a nextdoor neighbor that had a T1 via fiber direct to their house.... he was a radiologist... and even that was too slow, had to move closer to the node, but obviously he was pushing huge data through his pipes.
Scrapr wrote: Thu Nov 01, 2018 7:55 am [quote=TravelGeek post_id=4192931 time=<a href="tel:1541048591">1541048591</a> user_id=57510]
[quote=Nestegg_User post_id=4192909 time=<a href="tel:1541046141">1541046141</a> user_id=14601]

{hmmm, rest of country thinking what’s up with those central oregon BH’s ?.... :beer ..}
Time to start a local chapter? ;)
[/quote]
and quit boring the BH community with tales of outdoor adventures and beer and dogs and Subarus

:mrgreen: :mrgreen:
[/quote]

...and fly fishing, rafting, snowboard and skiing, ... but also lack of good restaurants (alas, not enough critical mass to support).... and remember our bumper sticker:
“Bend sucks, Don’t move here” :D

(...and speaking of critical mass, TravelGeek, there’s really not likely enough BH around....and I’m not sure that Phil K ( having his place up just north) or even some of the retired football players (Sisters or Black Butte area) are BH’s, and certainly don’t know about those that fly from here to SF for work and return on the weekend (yep, made the news awhile ago))
MathWizard
Posts: 4409
Joined: Tue Jul 26, 2011 1:35 pm

Re: Anybody use CenturyLink for internet service?

Post by MathWizard »

I dropped them several years ago, both for internet and home phone, and don't intend to ever go back.

The max they could supply was 1.5 Mb/s . They wanted to charge me the same price as for 7Mb/s.
I asked to speak to a supervisor, and they refused. I had been a customer for decades, keeping a
home phone and long-distance plan with them even while having cell phones. Not happy!

I ordered internet-only cable at 13 Mb/s at about the same price, got Vonage VOIP set up, and then called
CenturyLink to cancel internet and phone. Then they wanted to send me to a retention specialist, and
I told them that since they wouldn't let me speak to someone when I was trying to stay their customer,
why should I talk to them when I was leaving?

I'm now up to 50 Mb/s, streaming two HiDef movies from Netflix at a time, with someone on a computer web
browsing, and no issues at all.
Post Reply