Windows 7 Update Isn't(?) Updating...

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OhioGozaimas
Posts: 280
Joined: Wed Sep 12, 2007 2:27 pm

Windows 7 Update Isn't(?) Updating...

Post by OhioGozaimas » Thu May 10, 2018 1:55 pm

You folks know about everything, so...

I have a desktop PC with Windows 7 Home Premium.

When I was shutting it down late last night, it went into Windows update mode (as it occasionally does).

The message on the screen was (and is):
"Please do not power off or unplug your machine.
Installing update 1 of 9"

It is now about 12 HOURS later, and the message is still the same. It is supposedly still "working" on update 1.
The two "periods" after the number 9 continue to "march" to the right and a little "spinning disc" continues to spin.
The PC's disc access light is blinking randomly.

(If it matters, I know I have an internet connection; I am writing this on a laptop on the same router.)

Due to my experience with previous Windows updates, this does NOT seem to be a "normal" situation.

Due to the dire warning, I have thus far resisted the urge to pull the power.

I will greatly appreciate any explanations/suggestions you may have.

Thanks for your help!
Map out your future – but do it in pencil. – Jon Bon Jovi

bob60014
Posts: 402
Joined: Mon Jul 31, 2017 8:59 pm
Location: The Land Beyond ORD

Re: Windows 7 Update Isn't(?) Updating...

Post by bob60014 » Thu May 10, 2018 2:47 pm

It happens and sounds like it is truly hung up. Just do a Alt Ctl Del and restart. I've never had an issue doing so.

lazydavid
Posts: 1575
Joined: Wed Apr 06, 2016 1:37 pm

Re: Windows 7 Update Isn't(?) Updating...

Post by lazydavid » Thu May 10, 2018 3:30 pm

Yep, power cycle and try again.

OhioGozaimas
Posts: 280
Joined: Wed Sep 12, 2007 2:27 pm

Re: Windows 7 Update Isn't(?) Updating...

Post by OhioGozaimas » Thu May 10, 2018 5:59 pm

bob60014 and lazydavid, thanks very much for your responses.

After about 15 hours, the computer shut down on its own. I restarted it and all seems to be normal.

If I have further trouble, I will feel comfortable doing as you have suggested.

Thanks again.
Map out your future – but do it in pencil. – Jon Bon Jovi

inbox788
Posts: 5140
Joined: Thu Mar 15, 2012 5:24 pm

Re: Windows 7 Update Isn't(?) Updating...

Post by inbox788 » Fri May 11, 2018 2:35 am

OhioGozaimas wrote:
Thu May 10, 2018 5:59 pm
bob60014 and lazydavid, thanks very much for your responses.

After about 15 hours, the computer shut down on its own. I restarted it and all seems to be normal.

If I have further trouble, I will feel comfortable doing as you have suggested.

Thanks again.
Backup your contents and check the health of your hard drive.

The 15 hours is a VERY LONG time. I had the "hard drive 100% usage" issue on one of my laptops, and after following a bunch of troubleshooting guides, got nowhere. Eventually I stumbled upon a disk error, and discovered the hard drive had lots of bad sectors that were being constantly tested and relocated in attempts to recover and mark the bad ones, but the drive was beyond saving. Luckily I was able to clone the drive before it failed, but the process took hours.

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