snackdog wrote: ↑
Wed May 02, 2018 12:07 pm
JD Powers is the best source of reliability for new vehicles. Otherwise, you have to purchase a 5-10 year old vehicle.
JD Power is pretty useless, and it doesn't measure quality or reliability at all, it measures satisfaction. Here's a great article explaining that, but i'll summarize below:
https://www.caranddriver.com/features/t ... dy-feature
http://www.motortrend.com/news/j-d-powe ... ity-25937/
JD Power measures two things:
1. Defects - When functionality does not work as design (i.e. Automatic headlights don't work)
2. Design - When the customer doesn't like how the car is designed, or not familiar with how it operates, not necessarily whether there is any defect with how the car operates. (i.e. customer doesn't like the switch or location of the switch to turn the automatic headlight function on are off, or customer can't figure out how to change radio station)
The rating does not distinguish between these two.
A great example in the article actually applies to my latest car purchase. BMW kept getting bad marks for cruise control functionality. It wasn't because the cruise control didn't work on new cars, its because BMW used to have a stalk on the steering column to turn the cruise control on or off. Customers who were new to the brand and used to the buttons on the steering wheel that every other car has kept complaining because they didn't understand how to make BMW's systems work.
Eventually BMW just caved and got rid of the stalk and started using the inferior buttons on the steering column vs. the stalk even though the BMW stalk was more intuitive, less distracting, and easier to use. When I first got a BMW the stalk was new to me and confused me, once I learned how to use it, I preferred that over the stupid buttons on the steering wheel. In an effort to appease people new to the brand, BMW changed their design and pissed off pretty much anyone who has driven a BMW and knew how to use the cruise control. Sadly the new BMWs all have the steering wheel buttons, so I dinged BMW for that when I got my JD Power Survey