One of the parts, a gasket, which the website claimed to fit my vehicle, and I verified with the local store before ordering since it had to be shipped to home, did not actually fit. It was close but could not be adapted. Furthermore, it was not obvious that the part would not function until I removed it from the packaging which invalidated its returnable status per packaging documentation. I responded to the company's request for a product review as follows with a 1 star rating and the following review.
I also included a photo of the gasket placed against the removed differential cover showing clearly how the gasket was slightly oversized.Close but unusable and not returnable.
Bought this gasket over two months ago but just got around to changing the differential fluid today. Gasket was too big to use. 1997 F150 4X4 with 5.4 L engine. Fortunately my friend had a tube of gasket goop. Out the cost of the gasket as it says it is not returnable once opened, and an extra hour or so.
Today I received a response from the company stating the following:
I was rather dumbfounded to receive such a response. I was not considering seeking a refund of perhaps $7.50 although it would have been quite difficult to ascertain the unsuitability of the gasket until the cover and gasket were actually aligned. I am tempted to just let it die and move on to one of the other suppliers. While I am mostly venting, to keep this actionable I am wondering what Bogleheads would suggest as to what, if any, further action be taken.Thanks for your recent product review.
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