2 attacks that are described: someone pretending to be you
- ports your number to their carrier, or
- moves your number to their new sim card with same carrier
Has anyone had any luck on trying to prevent this with Verizon?
For example, this article suggests:
When I called a few times, I got nowhere... Reps are clueless and don't know which department would handle this. Fraud department does not take calls until fraud has taken place.You need to call VZW and tell them you want to lock down your phone number and account and everything else on your account, too, including other phones and tablets.
You may have to help the VZW rep know what to do.
Here’s what to say:
Tell VZW you want a “port lock” on your account so someone cannot easily just port your phone number to another wireless company using the other company to initiate the phone number change.
Ask VZW to place a “fraud alert” flag on your account that will pop up every time you call. That should put the VZW rep on notice that you have had ID security threats in the past and to be extra cautious for any sudden account modifications that seem out of spec.
Ask VZW to NOT use your SSN for ID.
Have VZW lock your SIM card to your phone — so someone cannot easily “SIM swap” your phone number to their burner phone.
Put a PIN lock on your account — so when you call — someone cannot easily make changes to your account, including unlocking everything you set to be locked.
Any success stories out there? If so, what have you been able to do and how did you manage to do so?
Best they could do for me is notate the account to not allow ports but who knows if that note will be visible enough. Also, this does not help for SIM switch attacks where instead of porting the phone number out, hackers switch your phone to their own SIM with same carrier.
Verizon also said porting out numbers requires knowing my pin; however, all the horror stories don't seem to mention it. I suppose hackers can pretend they forgot the pin.