WolfgangPauli wrote: ↑
Fri Dec 22, 2017 10:25 pm
I am hoping there is someone out there with experience in this or a good lawyer I can contact. In July of 2016 I was notified my Ford Fusion 2011 Hybrid had the infamous "Takata air bag" problem. In that recall It said do not have anyone sit in the front passenger seat - making the car a motorcycle essentially. Ridiculous.
Here it is December 2018 and they still do not have parts to repair it. A letter I received today said it will be the spring at the earliest for parts availability. In the meantime:
- No one can sit in the front passenger seat making the car a "3 seater" and having the ridiculous situation where if my wife and I have to travel,
someone has to sit in the front seat.
- Making the car worthless - who would buy this - even a dealer would not take it.
- Ford could care less.. no offer of compensation and no buy back of the car
So, any thoughts on what to do here. Ford is really a disgrace as it comes to this. The dealer tried to blame it on the supplier - I agree it is the supplier's fault but do they expect the consumer to certify the tier II and III suppliers? That is their problem.
OP, I tell this story hoping that there will soon be light at the end of your airbag tunnel. Approximately two years ago, we received a safety notice from Ford regarding the front passenger airbag in our 2011 Ranger which, along with our F-250, was purchased primarily for use in our little farming operation. About a year ago, a second notice arrived, advising that we were not to allow anyone to sit in the front passenger seat because of the airbag inflator's potential for serious bodily injury or worse and, yes, there have been multiple instances of that "worse" thing having occurred. My research indicated that the injuries inflicted by these exploding inflators have actually been severe and I concluded that the potential for serious injury was not to be taken lightly: therefore, I could not in good conscience allow another to occupy that seat, nor could I sell the vehicle with having fully disclosed the deficiency and potential for harm.
Now, as you may be aware, the Ford Ranger is a two passenger vehicle so that my little truck, by far the most frequently used of the two, was now a one passenger vehicle. That got pretty old after a short while. I'm sure that you, of all people, can imagine my frustration as I dealt with the runaround, even out right lies, dished up by Ford month after month. Ford refused to provide a replacement vehicle for the interim; indeed, they've made it especially difficult to even get beyond their recorded message re the recall and speak to a live person.
About two months ago, I received a letter from Ford that the replacement parts were available and that all I had to do was to call the local dealer and, presto, they'd promptly get me back on the road. I also was able to speak with a Ford rep who assured me that the part was now available to the dealers. I suspect that it won't surprise you to know that this ended up being more of the Ford stall and that the part was most definitely not yet available to the dealer, who had already repeatedly promised to contact me as soon as they could get the part.
Finally, about 2 weeks ago, the dealer called to let me know that my part was in. I was there when they opened their doors the next morning and they replaced the inflator in less than an hour. I just wanted to let you know that it can actually happen. Best of luck!