Toys R Us online order warning

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Ruprecht
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Toys R Us online order warning

Post by Ruprecht » Wed Dec 20, 2017 9:53 pm

My wife and I are both working Xmas day, so we celebrated early - kids opened presents, etc., a few days ago. A few days ahead of time, I ordered something from Toys R Us online, and paid for expedited shipping. I was assured that the item was in stock and the package would arrive in 1-2 business days, which would leave one day to spare. The next day I received an email notifying me that there would be a delay in my order and there was no way to know when it might come. So this is already a problem, but I don't expect everything in life to be perfect, so at this point I'm not angry, just disappointed. So, I decided to cancel the order, since it's going to come at some unknown time after my Xmas is already over. Thus ensued my efforts to contact Toys R Us to cancel the order.

It can't be done. Toys R Us cannot be contacted to cancel an order. They don't answer email, they have no website functionality to cancel, and they do not answer the phone. I was on hold on two separate occasions for close to an hour each time, and there was never a human on the other end of the line.

They finally delivered the package 5 days later than the expedited shipping had guaranteed. But they still charged me for expedited shipping. And of course, I still can't contact them by any method to get at least get my shipping cost refunded.

So....

I will never order anything from Toys R Us online ever again.

I guess this is one reason Amazon is so successful. I've never had anything like this happen on Amazon, not even once.

bob60014
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Re: Toys R Us online order warning

Post by bob60014 » Wed Dec 20, 2017 9:56 pm

Not a surprise. You are aware they are in BK?

HIinvestor
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Re: Toys R Us online order warning

Post by HIinvestor » Wed Dec 20, 2017 10:04 pm

If you used a CCard, you can dispute the charge to the extent you paid for the expedited shipping, explaining the situation and should get that refunded.
Last edited by HIinvestor on Wed Dec 20, 2017 10:34 pm, edited 1 time in total.

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LittleGreenSoldiers
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Re: Toys R Us online order warning

Post by LittleGreenSoldiers » Wed Dec 20, 2017 10:11 pm

I can't comment on Toy's R Us customer service. With kids of my own I empathize with presents not delivered when expected. That said, we've tried our best to make sure we ordered a little earlier than years past. Even Amazon released a warning of possible delivery delays when the southeast experienced unexpected measurable snowfall. Furthermore, ATL experienced a complete shutdown due to a power outage recently. UPS and FedEx operate a large portion of their cargo flights a scheduled airline. Take some of these unusual events that have impacted air travel and there is a good chance a number of deliveries could be delayed.

For what it's worth. I don't think my kids ever had an issue with a gift arriving late. In fact, it extended the holiday spirit.

my $0.02

Happy Holidays!

kjvmartin
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Re: Toys R Us online order warning

Post by kjvmartin » Wed Dec 20, 2017 10:19 pm

Online orders can be returned in store.

toofache32
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Re: Toys R Us online order warning

Post by toofache32 » Wed Dec 20, 2017 11:06 pm

bob60014 wrote:
Wed Dec 20, 2017 9:56 pm
Not a surprise. You are aware they are in BK?
Burger King? Big Kahuna?? British Kolumbia?

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Re: Toys R Us online order warning

Post by NYC_Guy » Wed Dec 20, 2017 11:21 pm

toofache32 wrote:
Wed Dec 20, 2017 11:06 pm
bob60014 wrote:
Wed Dec 20, 2017 9:56 pm
Not a surprise. You are aware they are in BK?
Burger King? Big Kahuna?? British Kolumbia?
Pretty obvious BK = Bankruptcy... Were you actually confused?

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Nate79
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Re: Toys R Us online order warning

Post by Nate79 » Thu Dec 21, 2017 1:17 am

It is the holidays. You should not expect expedited or even on time orders for any online company regardless what thet promise.

mariezzz
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Re: Toys R Us online order warning

Post by mariezzz » Thu Dec 21, 2017 1:21 am

kjvmartin wrote:
Wed Dec 20, 2017 10:19 pm
Online orders can be returned in store.
And returns things fast to Toys R Us. I would not be surprised if they close right after Christmas (within a month or two). Since they went into bankruptcy shortly before Christmas, and since Christmas is what keeps a business like that solvent, I suspect they decided to get what they could out of Christmas ... and will close if Christmas wasn't good enough for their bottom line. We'll see. (very cynical, I know).

denovo
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Re: Toys R Us online order warning

Post by denovo » Thu Dec 21, 2017 1:56 am

bob60014 wrote:
Wed Dec 20, 2017 9:56 pm
Not a surprise. You are aware they are in BK?
+1

As a rule of thumb, companies who don't specialize in e-commerce aren't any good at it.
"Don't trust everything you read on the Internet"- Abraham Lincoln

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Re: Toys R Us online order warning

Post by daveydoo » Thu Dec 21, 2017 2:02 am

denovo wrote:
Thu Dec 21, 2017 1:56 am

As a rule of thumb, companies who don't specialize in e-commerce aren't any good at it.
E-commerce is called "commerce" -- except the customer does all of the order entry. Plenty of small companies do it flawlessly with primitive websites. They get the data and mail the package. I just ordered a $6 third-party part for my Weber grill from a website so old I was kinda waiting for the dial-up modem squeal. It's big companies that struggle -- is that what you mean?
"I mean, it's one banana, Michael...what could it cost? Ten dollars?"

balofagus
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Re: Toys R Us online order warning

Post by balofagus » Thu Dec 21, 2017 2:20 am

NYC_Guy wrote:
Wed Dec 20, 2017 11:21 pm
toofache32 wrote:
Wed Dec 20, 2017 11:06 pm
bob60014 wrote:
Wed Dec 20, 2017 9:56 pm
Not a surprise. You are aware they are in BK?
Burger King? Big Kahuna?? British Kolumbia?
Pretty obvious BK = Bankruptcy... Were you actually confused?
Can’t speak for toofache32, but I was until I saw your post. Burger King is the only thing I’ve ever known to be called “BK” but I was at least able to assume it probably wasn’t that!

denovo
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Re: Toys R Us online order warning

Post by denovo » Thu Dec 21, 2017 2:21 am

daveydoo wrote:
Thu Dec 21, 2017 2:02 am
denovo wrote:
Thu Dec 21, 2017 1:56 am

As a rule of thumb, companies who don't specialize in e-commerce aren't any good at it.
E-commerce is called "commerce" -- except the customer does all of the order entry. Plenty of small companies do it flawlessly with primitive websites. They get the data and mail the package. I just ordered a $6 third-party part for my Weber grill from a website so old I was kinda waiting for the dial-up modem squeal. It's big companies that struggle -- is that what you mean?

My comment says nothing about big or small. Or if the website is clunky. A small company with a clunky website who only does online orders (hence, specializing in it) is probably still good at it because they wouldn't be around otherwise. E-commerce is way different from in-person retail which is Toys'R'US's deal.
"Don't trust everything you read on the Internet"- Abraham Lincoln

NightFall
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Re: Toys R Us online order warning

Post by NightFall » Thu Dec 21, 2017 8:06 am

I had a very similar experience last year with them. Ordered a toy on Black Friday. Was supposed to come a few days later. It went out of stock just a few days after we ordered it, but it still said our item would ship. Everyday the estimated ship date got pushed back. We waited forever, tried contacting them, etc... Several days after Christmas they cancelled our order. Very disappointed. We will not order online from them again. I have no problem buying items from them, but I want it in my hands before I had over payment information.

toofache32
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Re: Toys R Us online order warning

Post by toofache32 » Thu Dec 21, 2017 8:44 am

balofagus wrote:
Thu Dec 21, 2017 2:20 am
NYC_Guy wrote:
Wed Dec 20, 2017 11:21 pm
toofache32 wrote:
Wed Dec 20, 2017 11:06 pm
bob60014 wrote:
Wed Dec 20, 2017 9:56 pm
Not a surprise. You are aware they are in BK?
Burger King? Big Kahuna?? British Kolumbia?
Pretty obvious BK = Bankruptcy... Were you actually confused?
Can’t speak for toofache32, but I was until I saw your post. Burger King is the only thing I’ve ever known to be called “BK” but I was at least able to assume it probably wasn’t that!
Google says that BK is Bangkok. Makes more sense than bankruptcy.

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Re: Toys R Us online order warning

Post by bob60014 » Thu Dec 21, 2017 9:09 am

BK= Bankrupt!! Sorry for the confusion, it's fairly common.

https://bankruptcylawpros.com/bankruptc ... rger-king/

"Bankers and other business professionals sometimes use the abbreviation BK to mean bankruptcy. In the financial or business arena, BK is referring to a bankruptcy. It can refer to a business or corporate bankruptcy and it can also be used to describe someone's personal bankruptcy."

toofache32
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Re: Toys R Us online order warning

Post by toofache32 » Thu Dec 21, 2017 9:13 am

I like Bangkok better.

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F150HD
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Re: Toys R Us online order warning

Post by F150HD » Thu Dec 21, 2017 11:45 am

___________
Last edited by F150HD on Thu Dec 21, 2017 10:31 pm, edited 1 time in total.

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F150HD
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Re: Toys R Us online order warning

Post by F150HD » Thu Dec 21, 2017 11:47 am

_______________
Last edited by F150HD on Thu Dec 21, 2017 10:31 pm, edited 1 time in total.

toofache32
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Re: Toys R Us online order warning

Post by toofache32 » Thu Dec 21, 2017 12:57 pm

F150HD wrote:
Thu Dec 21, 2017 11:45 am
NYC_Guy wrote:
Wed Dec 20, 2017 11:21 pm

Pretty obvious BK = Bankruptcy... Were you actually confused?
Have never seen "BK" stand for 'Bankruptcy'.....anywhere.

Chapter 7 or Chapter 11.
I wonder why someone would use the "K" in bankruptcy. "BR" would reflect the phonetics that are inherent to single word abbreviations.

Edit for spelling
Last edited by toofache32 on Thu Dec 21, 2017 2:33 pm, edited 1 time in total.

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jfn111
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Re: Toys R Us online order warning

Post by jfn111 » Thu Dec 21, 2017 1:53 pm

toofache32 wrote:
Thu Dec 21, 2017 12:57 pm
F150HD wrote:
Thu Dec 21, 2017 11:45 am
NYC_Guy wrote:
Wed Dec 20, 2017 11:21 pm

Pretty obvious BK = Bankruptcy... Were you actually confused?
Have never seen "BK" stand for 'Bankruptcy'.....anywhere.

Chapter 7 or Chapter 11.
I wonder why someone would use the "K" in bankruptcy. "BR" would reflect the phonetics that are inherent to single work abbreviations.
Tough crowd. :shock:

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Re: Toys R Us online order warning

Post by LadyGeek » Thu Dec 21, 2017 4:19 pm

bob60014 wrote:
Thu Dec 21, 2017 9:09 am
BK= Bankrupt!! Sorry for the confusion, it's fairly common.

https://bankruptcylawpros.com/bankruptc ... rger-king/

"Bankers and other business professionals sometimes use the abbreviation BK to mean bankruptcy. In the financial or business arena, BK is referring to a bankruptcy. It can refer to a business or corporate bankruptcy and it can also be used to describe someone's personal bankruptcy."
The link in human readable format: What Does BK Stand For? Bankruptcy? Burger King?

The ambiguity has been resolved, let's move on.
Wiki To some, the glass is half full. To others, the glass is half empty. To an engineer, it's twice the size it needs to be.

mariezzz
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Re: Toys R Us online order warning

Post by mariezzz » Wed Jan 24, 2018 12:02 pm

mariezzz wrote:
Thu Dec 21, 2017 1:21 am
kjvmartin wrote:
Wed Dec 20, 2017 10:19 pm
Online orders can be returned in store.
And returns things fast to Toys R Us. I would not be surprised if they close right after Christmas (within a month or two). Since they went into bankruptcy shortly before Christmas, and since Christmas is what keeps a business like that solvent, I suspect they decided to get what they could out of Christmas ... and will close if Christmas wasn't good enough for their bottom line. We'll see. (very cynical, I know).
Just saw an article today, Jan 24, 2018, that Toys R Us is closing 182 stores. Just as I expected back in the fall when they announced. Return anything from Christmas you've been meaning to return!

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Re: Toys R Us online order warning

Post by nisiprius » Wed Jan 24, 2018 1:20 pm

Hmmm. Never thought about it, but exactly what happens if you dispute a credit card bill with a company that has just entered bankruptcy?

Assume it's a fairly cut-and-dried dispute, like "the toy was dead on arrival" or "it never arrived and they can't produce a shipper tracking number..." the kind that normally would result in instant credit back to the account, and nothing further.
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