Iphone 7 - locked out

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squirm
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Joined: Sat Mar 19, 2011 11:53 am

Iphone 7 - locked out

Post by squirm » Sun Nov 26, 2017 11:39 am

So my mom gave her Iphone to my son who changed the password and then forgot it (grandma is a push over, we never give our kids phones, etc). Anyway I've been trying to wipe it and restore IOS 11. I rarely use Apple products and now I know why. What a pain, the Itunes software is pathetic. Constantly giving me error messages, even after installing the huge file on three different computers. Then it kicks off the network after it has downloaded about a gig out of 2.5 gigs of IOS...what's' worse is that it doesn't even resume where it left off. Tried this many times over the past few days over 3 different computers and networks. The information Apple gives online is useless (of course). I have resorted to turning off the firewall and all antivirus software to do the IOS update (I'm repurposing my Surface computer so I'll be wiping it when this is done). I might have to try to manually update the software, but I'm sure it will run into issues. I might just take it to the Apple store and say you guys deal with it, it's not worth my time.

Has anyone tried to restore or wipe their iPhone after being locked out? This is pathetic. I'm trying it again this morning, it's downloaded 350megs so far and I'm sure it will kick out the network soon with some stupid error message (yes I've Googled all error messages with no help).
Last edited by squirm on Sun Nov 26, 2017 11:50 am, edited 1 time in total.

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mrc
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Re: Iphone 7 - locked out

Post by mrc » Sun Nov 26, 2017 11:49 am

Grasshopper's head is not in the Zen space of Apple products! If the recovery methods in the support article (If you forgot the passcode for your iPhone, iPad, or iPod touch, or your device is disabled) don't work for you, contact Apple Support or take the phone to a tech at an Apple store.
Honor to the soldier and sailor everywhere, who bravely bears his country's cause. Honor, also, to the citizen who cares for his brother in the field and serves, as best he can, the same cause. —AL

Jags4186
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Re: Iphone 7 - locked out

Post by Jags4186 » Sun Nov 26, 2017 12:07 pm

Good to know if my phone is stolen thieves will have a hard time reselling.

student
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Re: Iphone 7 - locked out

Post by student » Sun Nov 26, 2017 12:12 pm

Do you live in a big city with Apple stores? If so, just make an appointment and have them fix it.

squirm
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Re: Iphone 7 - locked out

Post by squirm » Sun Nov 26, 2017 12:18 pm

Just tried it again, gets to 754megs and then craps out. What a POS. It's not about thieves recovering, I know my moms Apple ID, it's about the extremely buggy and POS software. Apple is no better than MSFT. I've already wasted five hours of my life, I'll drop this off at Apple and tell them to deal with it. How sad.

Dottie57
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Re: Iphone 7 - locked out

Post by Dottie57 » Sun Nov 26, 2017 12:22 pm

squirm wrote:
Sun Nov 26, 2017 12:18 pm
Just tried it again, gets to 754megs and then craps out. What a POS. It's not about thieves recovering, I know my moms Apple ID, it's about the extremely buggy and POS software. Apple is no better than MSFT. I've already wasted five hours of my life, I'll drop this off at Apple and tell them to deal with it. How sad.
What are you talking about? 754 megs of what?

POS? No. I've had one for years. IPhone 5.

Cash
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Re: Iphone 7 - locked out

Post by Cash » Sun Nov 26, 2017 12:28 pm

I haven't had to deal with iTunes in years. I've always hated that program. Too bad your mom didn't have an iCloud backup that you could restore from.

squirm
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Re: Iphone 7 - locked out

Post by squirm » Sun Nov 26, 2017 12:31 pm

Dottie57 wrote:
Sun Nov 26, 2017 12:22 pm
squirm wrote:
Sun Nov 26, 2017 12:18 pm
Just tried it again, gets to 754megs and then craps out. What a POS. It's not about thieves recovering, I know my moms Apple ID, it's about the extremely buggy and POS software. Apple is no better than MSFT. I've already wasted five hours of my life, I'll drop this off at Apple and tell them to deal with it. How sad.
What are you talking about? 754 megs of what?

POS? No. I've had one for years. IPhone 5.
Itunes is suppose to download IOS 11. It's 2.5 gigs, it got to 754 megs and then craps out with an error message, tried on 3 computers. Yes, a POS. Heck, I was able to put Windows 10 mobile on my old Windows 8 phone without any errors.

masteraleph
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Re: Iphone 7 - locked out

Post by masteraleph » Sun Nov 26, 2017 12:55 pm

What does the error message say?

Edit: Also, if find my iPhone was turned on and the passcode is forgotten, you’re not going to be able to wipe the iPhone and reinstall- the installation will require the passcode. That’s a security feature, so that stolen iphones are worth much less.

squirm
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Re: Iphone 7 - locked out

Post by squirm » Sun Nov 26, 2017 1:11 pm

masteraleph wrote:
Sun Nov 26, 2017 12:55 pm
What does the error message say?

Edit: Also, if find my iPhone was turned on and the passcode is forgotten, you’re not going to be able to wipe the iPhone and reinstall- the installation will require the passcode. That’s a security feature, so that stolen iphones are worth much less.
Here:
https://support.apple.com/en-us/HT204306

It's x9006x error and 15xxx along with something else....

Dottie57
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Re: Iphone 7 - locked out

Post by Dottie57 » Sun Nov 26, 2017 1:28 pm

squirm wrote:
Sun Nov 26, 2017 12:31 pm
Dottie57 wrote:
Sun Nov 26, 2017 12:22 pm
squirm wrote:
Sun Nov 26, 2017 12:18 pm
Just tried it again, gets to 754megs and then craps out. What a POS. It's not about thieves recovering, I know my moms Apple ID, it's about the extremely buggy and POS software. Apple is no better than MSFT. I've already wasted five hours of my life, I'll drop this off at Apple and tell them to deal with it. How sad.
What are you talking about? 754 megs of what?

POS? No. I've had one for years. IPhone 5.
Itunes is suppose to download IOS 11. It's 2.5 gigs, it got to 754 megs and then craps out with an error message, tried on 3 computers. Yes, a POS. Heck, I was able to put Windows 10 mobile on my old Windows 8 phone without any errors.

Go to Apple Store or call support.

Check to see how much storage is already used on the phone.

Mudpuppy
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Re: Iphone 7 - locked out

Post by Mudpuppy » Sun Nov 26, 2017 1:55 pm

squirm wrote:
Sun Nov 26, 2017 11:39 am
So my mom gave her Iphone to my son who changed the password and then forgot it (grandma is a push over, we never give our kids phones, etc).
How old is your son? If he's older than say 10-12, make him hassle with this for a while, then make him go with you to the Apple store. It will teach him to be responsible for other people's devices and, who knows, a fresh set of eyes might find something you didn't. If he's younger though, there's not much point to involving him at this stage.

squirm
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Joined: Sat Mar 19, 2011 11:53 am

Re: Iphone 7 - locked out

Post by squirm » Tue Nov 28, 2017 12:16 am

Well, if anyone wants to know, I took the phone to a friends place who has fiber. It downloaded the files in less than 5 minutes, finished the firmware updates and finally set the phone back to factory. Still had some iTunes errors after the process, but the phone finished fine. Another reason why I wouldn't recommend Apple to my friends, but that's just me. Now to unload all the itunes files and all those associated files....yuck.

squirm
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Joined: Sat Mar 19, 2011 11:53 am

Re: Iphone 7 - locked out

Post by squirm » Tue Nov 28, 2017 12:17 am

Mudpuppy wrote:
Sun Nov 26, 2017 1:55 pm
squirm wrote:
Sun Nov 26, 2017 11:39 am
So my mom gave her Iphone to my son who changed the password and then forgot it (grandma is a push over, we never give our kids phones, etc).
How old is your son? If he's older than say 10-12, make him hassle with this for a while, then make him go with you to the Apple store. It will teach him to be responsible for other people's devices and, who knows, a fresh set of eyes might find something you didn't. If he's younger though, there's not much point to involving him at this stage.
The one who did this is 11, he's not allowed to use gadgets at when at our home. Even Steve Jobs, I believe had a rule that all phones and gadgets are to be put away when at home...maybe that was just for his kids...I dunno.

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