Amazon Prime - Decline in Delivery Service?

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Rashen
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Re: Amazon Prime - Decline in Delivery Service?

Post by Rashen » Wed Oct 18, 2017 6:51 am

amazon is using amazon Flex to deliver the packages in many big cities and areas adjacent to them.
Amazon Flex relies on regular Joes with SUVs and vans to deliver your packages (cheaper than using UPS or FedEx).
As you can imagine, there is a lot of human error and inconsistency when you pursue this cheap route for delivering packages.

Two day delivery was a standard for amazon. Now you can easily order on Tuesday morning and get the stuff on Friday "by 8 pm".

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PaddyMac
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Re: Amazon Prime - Decline in Delivery Service?

Post by PaddyMac » Wed Oct 18, 2017 11:33 pm

We're in the mountains outside Albuquerque and in the past year I've noticed that Prime may mean more than 2 days when it was more consistent before. I'm guessing it's a city vs. rural thing.

Also Prime often means it's transferred to the local post office for the last mile vs. using UPS (which are great up here). I don't see any rhyme or reason as to which products this happens to or who is choosing to do this (UPS or Amazon). But like a poster said, our post office gets it in the morning, our Tracking reports it as "delivered" or "out for delivery" – but then we don't get it until the next day. And if then if it won't fit in the box, we get a slip to pick it up – which means driving to the post office about 3 miles away. Can be quite annoying. I wish I could tell Amazon not to USPS anything above a certain size so at least it will fit in the box. (You can tell USPS is struggling as they just installed a duplicate bank of mailboxes as they were running out of large package boxes.)

I think I will start complaining to Amazon when Prime ends up being late and at least get credit or something; I didn't know that worked!

I hope they do add a feature to choose UPS or USPS. The reason is that if the package IS delayed, UPS charges a $5 vacation hold; so we have to avoid ordering anything too close to a vacation. Meanwhile, the post office stores our mail for free when we travel.

BTW, I almost always get the option when checking out to get $1 in digital credit if I choose the Standard 5-day shipping (I've got $9 in credit right now). Amazon are more likely to give that option if you buy small cheap stuff, so sometimes I'll check out things separately...! :wink:

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Ged
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Re: Amazon Prime - Decline in Delivery Service?

Post by Ged » Thu Oct 19, 2017 9:54 am

Prime subscriber, Central NJ

Actually things have improved over the past year or so. There was a period when there was a decline in service when Amazon switched over to USPS from UPS, however the USPS at least in my area seems to have gotten it's ducks in a row in the past year or so and I get reliable 2 day service with Prime, plus the added benefit of occasional Sunday deliveries.

In addition the end result is I now get my stuff earlier in the day. When it was UPS I'd get things at 7PM or so. Later during the holiday rush. Now they come before noon. That is a significant improvement!

Of course this is for in-stock stuff that is fulfilled by Amazon. Third parties that ship on their own or out of stock items are expectedly less quick to come.

The most extreme case is the Chinese vendors who ship from China. That could be a month! So read the listing carefully.

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nisiprius
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Re: Amazon Prime - Decline in Delivery Service?

Post by nisiprius » Thu Oct 19, 2017 8:27 pm

Oddly enough, just today, a package ordered via Amazon Prime, "2-day delivery," that was scheduled to arrive today--didn't:

Image

It is probably not a coincidence that the carrier is neither UPS or USPS, but "AMZL US." Never heard of them before, but that is "Amazon Logistics." I've probably gotten shipments, just never noticed; those are probably the shipments that are delivered by people in lime-green safety vests driving unmarked passenger sedans.
Annual income twenty pounds, annual expenditure nineteen nineteen and six, result happiness; Annual income twenty pounds, annual expenditure twenty pounds ought and six, result misery.

Chip
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Re: Amazon Prime - Decline in Delivery Service?

Post by Chip » Fri Oct 20, 2017 6:01 am

Kenkat wrote:
Sun Oct 15, 2017 6:49 pm
My experience is that used to be the case but non-prime shipping performance has recently become very slow. I swear they hold the orders for a few days just to encourage people to become Prime members.
I am absolutely convinced this is the case. I live close to an Amazon DC and find that non-prime free shipping orders are often held until the day before the "5-8 business days" window is about to close. Then they ship and the item gets delivered the next day.

The exception to this is around the holidays. Stuff ordered then gets shipped almost immediately. I assume it's because they're so overwhelmed with orders that they'll get anything out the door that they can.

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F150HD
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Re: Amazon Prime - Decline in Delivery Service?

Post by F150HD » Mon Nov 27, 2017 10:00 pm

Joe Jones wrote:
Sun Oct 15, 2017 1:01 pm
Has anyone noticed Amazon losing it's ability to deliver as promised?

It used to be rare that packages would arrive late or be marked as delivered even though not delivered.

Now less than half of our orders arrive on schedule as promised. The delivery date is frequently marked as "delayed" and we have experienced a handful of orders marked as delivered even though, with cameras on the entry way and mailbox, no delivery has been made.


You're Not Crazy: USPS Is Allegedly Reporting They Delivered Packages When They Haven't


According to sources that spoke to CBS46, mail carriers are reportedly under pressure to log Amazon packages as delivered. If users report that their prime package wasn't delivered on time, Amazon will usually offer some sort of compensation as an apology. They obviously don't want to do that, so the pressure is on USPS to deliver packages on time. A former mail carrier quoted in the story said, "At 7:15, whatever you have not delivered, pull your truck over to the side of the road and scan every single one of your Amazon packages. We cannot have late packages because that will jeopardize our contract with Amazon."
_

crazygrow
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Re: Amazon Prime - Decline in Delivery Service?

Post by crazygrow » Mon Nov 27, 2017 10:20 pm

F150HD wrote:
Mon Nov 27, 2017 10:00 pm
Joe Jones wrote:
Sun Oct 15, 2017 1:01 pm
Has anyone noticed Amazon losing it's ability to deliver as promised?

It used to be rare that packages would arrive late or be marked as delivered even though not delivered.

Now less than half of our orders arrive on schedule as promised. The delivery date is frequently marked as "delayed" and we have experienced a handful of orders marked as delivered even though, with cameras on the entry way and mailbox, no delivery has been made.


You're Not Crazy: USPS Is Allegedly Reporting They Delivered Packages When They Haven't


According to sources that spoke to CBS46, mail carriers are reportedly under pressure to log Amazon packages as delivered. If users report that their prime package wasn't delivered on time, Amazon will usually offer some sort of compensation as an apology. They obviously don't want to do that, so the pressure is on USPS to deliver packages on time. A former mail carrier quoted in the story said, "At 7:15, whatever you have not delivered, pull your truck over to the side of the road and scan every single one of your Amazon packages. We cannot have late packages because that will jeopardize our contract with Amazon."
_
This is happening to us weekly. USPS shouldn't exist anymore.

barnaclebob
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Re: Amazon Prime - Decline in Delivery Service?

Post by barnaclebob » Mon Nov 27, 2017 10:24 pm

I ordered 2 packs of LED light bulbs last night via prime 2 day shipping. They were delivered about 18 hours later.

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dodecahedron
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Re: Amazon Prime - Decline in Delivery Service?

Post by dodecahedron » Mon Nov 27, 2017 10:45 pm

Amazon performance has been consistently excellent up in this neck of the woods (Upstate NY).

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Alexa9
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Re: Amazon Prime - Decline in Delivery Service?

Post by Alexa9 » Mon Nov 27, 2017 10:52 pm

I’ve noticed this too. However USPS delivers on Sundays now so I tolerate 3-4 day shipping especially this time of year.

quantAndHold
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Re: Amazon Prime - Decline in Delivery Service?

Post by quantAndHold » Mon Nov 27, 2017 11:10 pm

Your experience with Prime shipping is completely related to who he “last mile” carrier is. If you’re having delivery delays, complain. You should get a free month of Prime for your effort.

Amazon has a crazy algorithm that chooses what shipper to use for each delivery, that factors in cost, speed, delivery quality, and enough randomness so that no single carrier gets overwhelmed. If enough people in your area complain about a particular carrier, Amazon will shunt shipments away from that carrier. So if you’re not getting your packages, absolutely complain.

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JaneyLH
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Re: Amazon Prime - Decline in Delivery Service?

Post by JaneyLH » Wed May 16, 2018 4:24 pm

We are increasingly getting shipments late, sometimes days after due considering our Prime membership. Today I was ready to send in an order, but one Prime item showed up as being delivered "May 18-30". But if I was willing to pay $29.95, I could get it tomorrow! This was not a heavy or bulky item, but a single jar of a nutritional supplement. So it obviously it was not a situation of the item not being in stock.

I sent in an email to Amazon Customer Service complaining about a delivery date as far out as 2 weeks for a Prime item. Here's part of the response:

It might be possible that due to some technical glitch you are facing this problem for the delivery date of your order. I sincerely apologize for it.
You are our valuable customer and to compensate the inconvenience, I have issued $30.00 gift card in your account. The gift card balance will appear in your account in next 24 hours.


So it does pay to complain!

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