nisiprius wrote:I've never knowingly asked for auto-refill. They always ask me, I always say "no." Two days ago I got a robocall saying my prescription was due for refill, did I want to refill it? After doing a reality check and counting over thirty pills left of my ninety-day supply, I pressed "two for 'no.'"
Today I got a call saying "your prescription is ready for pickup." I called to say "Wha? Huh?" and they said "it's on auto-refill."
Is that just an isolated event or is that happening to other CVS customers? (I.e. is it just a mistake or are job incentives encouraging creative misunderstanding of the phrase "no, thanks?")
This is definitely not the first time something like this has happened but I haven't kept records.
It's a trivial annoyance, no big problem, they just say "OK, sorry, we'll just take it back." As they should.
That happened to me once where they just mailed me the medication although I never asked for a refill. In fact I had stopped using it because it did not agree with me. I was billed 76.00 as deductible. I was furious and made them take it back and refund my money.
Today I read that drug manufacturers are finding ways to make patients take their meds as instructed and fill their prescriptions. Along with price increase this is another way to increase revenue because. Now I understand why we get so many calls from CVS. Sometimes they want to speak to my husband, nothing important, just checking on him! Now we have put all calls from CVS on block.