I've also noticed the connection to Seattle. I suspect some business students somewhere or magazines have come up with all sorts of theories as to why Scandinavian Seattle produces so many companies with world-famous customer service.Saving$ wrote:REI, Amazon, Costco, TMobile and USAA.
What is really interesting about this list is that the following companies which have been mentioned a few time: REI, Amazon, Costco, TMobile, Nordstrom, Alaska Air are all based in Seattle. Seems like a higher than average concentration.
Starbucks is also based there, and they have always treated me well, but for some reason they did not come to mind when I thought of my answer to the question.
I am a bit surprised by all the love for the big banks here. I have had mediocre to bad experience with both Chase and B of A, both in terms of credit card and checking accounts. I still have the B of A credit card because it is my Alaska Airlines mileage card but wouldn't have it otherwise. I still have problems with their online banking and web site that cause me to tear my hair out.