Heads Up - Rude Vanguard Rep
Heads Up - Rude Vanguard Rep
I recently transferred money from one Vanguard account to another and the customer service rep was so rude and not very knowledgeable. At the end of the transaction he practically hung up the phone without going over any of the information like other reps did in the past. The transaction was posted correctly, but I was taken aback by this unprofessional and rude rep. It was the first time that happened with Vanguard.
I guess when you hold a company to a higher standard like I do with Vanguard - this really leaves an impression. Hope this is not a new trend.
I guess when you hold a company to a higher standard like I do with Vanguard - this really leaves an impression. Hope this is not a new trend.
Choose Simplicity ~ Stay the Course!! ~ Press on Regardless!!!
Re: Heads Up - Rude Vanguard Rep
I would either call or email Vanguard with the specifics.
Rudeness should be addressed, but without a notification Vanguard probably can't do much to address the issue.
Sam I Am
Rudeness should be addressed, but without a notification Vanguard probably can't do much to address the issue.
Sam I Am
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Re: Heads Up - Rude Vanguard Rep
Definitely call Vanguard. Transaction calls are recorded, so there's a traceable verification of your allegation.Sam I Am wrote:I would either call or email Vanguard with the specifics.
Rudeness should be addressed, but without a notification Vanguard probably can't do much to address the issue.
Sam I Am
Best Regards - Mel |
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Semper Fi
Re: Heads Up - Rude Vanguard Rep
You should let Vanguard know how you were treated.
Re: Heads Up - Rude Vanguard Rep
Call Vanguard ,they Want to know when clients are both satisfied or dissatisfied with service.
"One does not accumulate but eliminate. It is not daily increase but daily decrease. The height of cultivation always runs to simplicity" –Bruce Lee
Re: Heads Up - Rude Vanguard Rep
Let's hope the call was being recorded "for training purposes".
I just called a few days ago to initiate a 401k from Fidelity to Vanguard. The back to back phone calls gave me a rare opportunity for a brief comparison of the two companies. I am happy to say that Vanguard won, but then they were on the receiving end of the transaction!
Jerry
I just called a few days ago to initiate a 401k from Fidelity to Vanguard. The back to back phone calls gave me a rare opportunity for a brief comparison of the two companies. I am happy to say that Vanguard won, but then they were on the receiving end of the transaction!
Jerry
"I was born with nothing and I have most of it left."
Re: Heads Up - Rude Vanguard Rep
I have had a number of phone exchanges with Vanguard on several different matters in the past year; all were most satisfactory. Same thing with Fidelity. If one has a serious enough gripe with them to [complain (edit by admin LadyGeek)] about it publicly, I should think the appropriate action would be calling Vanguard's customer service; and file a complaint. All their calls are recorded, so it could get sorted out very quickly.
Re: Heads Up - Rude Vanguard Rep
Thanks for the advice. I am not going to call because this was the first time this happened, but if it does hapen again I most certainly will. Thanks again.
Choose Simplicity ~ Stay the Course!! ~ Press on Regardless!!!
Re: Heads Up - Rude Vanguard Rep
Vanguard didn't get to 2 Trillion is AUM with bad customer service. Voice of the Customer. If you don't report it and give constructive feedback, they do not know it happened! I would contact them!
Eric |
|
"Stay the Course" |
"Press on Regardless"
Re: Heads Up - Rude Vanguard Rep
Who [inappropriate language removed by admin LadyGeek] do you call with your concerns? You just get the usual 800 number and shuffle along in the cattle queue until you talk to another [person (edit by admin LadyGeek)]. I've had two major problems with Vanguard and feel like my concerns never get the attention of anyone above the mailboy. My solution is to take my money out of Vanguard, and I recommend that to others.
We don't know where we are, or where we're going -- but we're making good time.
Re: Heads Up - Rude Vanguard Rep
I'm sure they'd be able to track who you worked with and use this as a training opportunity. You're not doing anyone any favors by venting on a public forum while not providing feedback to the people who can actually effect change.
Re: Heads Up - Rude Vanguard Rep
How were they unprofessional and rude?
Re: Heads Up - Rude Vanguard Rep
As a reminder, this forum is not to be used for general complaints about a company. Although inappropriate behavior by a company employee is a not a general complaint, it is very difficult to address in an open internet forum due to privacy concerns. This is a matter which should be handled by direct contact with Vanguard. IOW, defining the problem as "X treated me poorly" can't get resolved here.
If it was a specific problem, such as mishandling some forms, we have a thread for that: My (horrible) experience with Vanguard
For these reasons, this thread is locked. Additionally, I removed some rude remarks...
If it was a specific problem, such as mishandling some forms, we have a thread for that: My (horrible) experience with Vanguard
For these reasons, this thread is locked. Additionally, I removed some rude remarks...
We expect this forum to be a place where people can feel comfortable asking questions and where debates and discussions are conducted in civil tones.